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1.8
Updated: Nov 28, 2025
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Shadowfax reviews & complaints page 11

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S
SoumyaPB
Apr 8, 2023
Apr 17, 2023
This thread was updated on Apr 17, 2023
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Flipkart order delayed

I ordered something on flipkart on 1st April for which the promised delivery date was 3rd April. But on 3rd April the delivery date got updated to 8th April. However after that thr product reached the destination delivery hub on 4th April. Since then, there has been no update and they are not even trying to deliver the product.
When I try reaching them, they have this IVR that says their agents will reach out in next 24 hours. But...
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abhinit10
from Patna, Bihar
Apr 3, 2023
Dec 16, 2025
This thread was updated on Dec 16, 2025
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I placed a return pickup with shadowfax.Pickup boy came and took the parcel but before returning it to ajio he replaced the product by a old used shirt and then ajio declared it non-ajio product and again returned it to me.I'm gonna file police complaint against your company.
Order id!:AWBR[protected]AJI
Pickup boy no.[protected]
Shadowfax customer support has been notified about the posted complaint.
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Dear Abhinit,

Greetings from Shadowfax!

We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

Regards,
Team Shadowfax
Reply
Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me Tommorow Itself .. Since it is really Urgent.

Original product stolen - Comment #4097774 - Image #0
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    Abhijeet55
    Apr 3, 2023
    Apr 8, 2023
    This thread was updated on Apr 8, 2023
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    Got fraud delivery from shadowfax
    +1 photos
    Shadowfax customer support has been notified about the posted complaint.
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    Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me Today Itself .. Since it is really Urgent.

    Fraud delivery received - Comment #4097836 - Image #0
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      Himanshi1812
      Mar 28, 2023
      Mar 28, 2023
      This thread was updated on Mar 28, 2023
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      I have placed the order through Meesho and they have assigned the product to shadowfax for the delivery. My order has reached the nearest location but it's not delivered yet. It should be delivered by 26th March and now it's 28th March and I still don't have any update about the order. Also I'm trying connect them on the customer support no. But that no. is also unreachable.
      Shadowfax customer support has been notified about the posted complaint.
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      Dear Himanshi,

      Greetings from Shadowfax!

      We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

      Regards,
      Team Shadowfax
      Reply
      Dear Himanshi,

      Greetings from Shadowfax!

      We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

      Regards,
      Team Shadowfax
      Reply
      Dear Himanshi,

      Greetings from Shadowfax!

      We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

      Regards,
      Team Shadowfax
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        B
        Bbat Jamid
        Mar 27, 2023
        Mar 30, 2023
        This thread was updated on Mar 30, 2023
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        Address: Faridabad haryana

        I order pent and shirt bt it is totally damaged I take product shirt burry company I want to refund my money it is totally fake produts deliver
        +2 photos
        Shadowfax customer support has been notified about the posted complaint.
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        Dear Jamid,

        Greetings from Shadowfax!

        We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

        Regards,
        Team Shadowfax
        Reply
        Dear Jamid,

        Please share the requested details with us so that we can look into it.

        Regards,
        Team Shadowfax
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          H
          Harshvardhaqqq
          from Lucknow, Uttar Pradesh
          Mar 24, 2023
          Mar 24, 2023
          This thread was updated on Mar 24, 2023
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          My I'd was terminated due to costmer order cancellation not my fault please reactivate my I'd 2976204
          Shadowfax customer support has been notified about the posted complaint.
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          Dear Harsh,

          For a quick resolution to your concern, we request you to connect with our rider care center on your Shadowfax app for further assistance regarding your query.

          Regards,
          Team Shadowfax
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            S
            [email protected]
            Mar 19, 2023
            Mar 20, 2023
            This thread was updated on Mar 20, 2023
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            I had put up a return request for two jeans. Awb is R[protected]FPL Now, it is being shown that pickup is cancelled. Please do the needful as I need my refund for the same
            +1 photos
            Shadowfax customer support has been notified about the posted complaint.
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            Dear Sir/Madam,

            Greetings from Shadowfax!

            We are sorry for the inconvenience caused to you. We wish to inform you that we have forwarded your concern to our team and will get back to you with an update at the earliest.

            Regards,
            Team Shadowfax
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              S
              [email protected]
              Mar 19, 2023
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              I had put a return order on meesho for two jeans. Return request was accepted and now it is shown that pickup order is cancelled. I am sharing the awb no. below: r[protected]fpl please do the needful as i need my refund for the same
              Shadowfax customer support has been notified about the posted complaint.
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                R
                Reddyumesh
                from Bengaluru, Karnataka
                Mar 16, 2023
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                Order still not delivered

                Address: Kudlu gate Bangalore 560068

                Docket number SF[protected]FPL this I placed in mesho in 6/03 /23 estimated last date 16/03/2023 but still not delivered my order their no response from shadowfax I raised the complaint within 24 hours contact you but their is not responding last three days order status also same show near my location kudlu gate hub but I searched in Google that hub address is permanently closed how can I get my order...
                +1 photos
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                Anjana Meena
                Mar 15, 2023
                Mar 16, 2023
                This thread was updated on Mar 16, 2023
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                Address: Near radhika restaurant,guwardi jaisinghpura kaladera

                It's not working properly.i have to return this product.plz resolve it
                Shadowfax customer support has been notified about the posted complaint.
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                Dear Meena,

                Greetings from Shadowfax!

                We would like to take a close look at your concern. Please share your AWB number and registered mobile number with us so that we can assist you better.

                Regards,
                Team Shadowfax
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                  sreelakshmivishnu
                  Mar 14, 2023
                  Mar 14, 2023
                  This thread was updated on Mar 14, 2023
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                  Address: Kadlu gate, Bangalore

                  Making too much delay in delivering product
                  Customer name - Uma
                  Tracking id - SF[protected]AEP
                  +1 photos
                  Shadowfax customer support has been notified about the posted complaint.
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                  Dear Sree,

                  Greetings from Shadowfax!

                  We are sorry for the inconvenience caused. Please be assured that we have forwarded your concern to our team and we will get back to you with an update at the earliest.

                  Regards,
                  Team Shadowfax
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                    V
                    Vaishnaviniphadkar
                    from Pune, Maharashtra
                    Mar 12, 2023
                    Mar 13, 2023
                    This thread was updated on Mar 13, 2023
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                    I order a product from meesho it was cod payment and delivery partner asked me for otp I received cancellation otp from shadofax and the delivery partner insisted to give it saying its the right code I gave him the code now my order status is showing cancelled and i am unable to return it I recived wrong size product I want my refund and I am worried what fraud they did why they gave cancellation code please resolve and respond asap
                    Shadowfax customer support has been notified about the posted complaint.
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                    Dear Vaishnavini,

                    Greetings from Shadowfax!

                    We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                    Regards,
                    Team Shadowfax
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                      S
                      Sasi Raja
                      Mar 11, 2023
                      Mar 11, 2023
                      This thread was updated on Mar 11, 2023
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                      Address: RAJAHMUNDRY

                      Please activate new id 3102032
                      Shadowfax customer support has been notified about the posted complaint.
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                      Dear Raja,

                      Greetings from Shadowfax!

                      We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

                      Regards,
                      Team Shadowfax
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                        R
                        Rohini1987
                        Mar 11, 2023
                        Mar 11, 2023
                        This thread was updated on Mar 11, 2023
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                        Pls dont send delivery person with number eight zero one five eight eight one nine zero nine.. I don't know his name .. I'm from Chennai, he talks very bad and cheap words with my mother . She felt very bad on receiving delivery. He wanted my mom to come down all the way from 2nd floor to receive the delivery.. she came and took the delivery and he has not return the change also and moreover he was shouting at my mom, as if her mistake for not giving correct amount.. pls take action against this person .. number is EIGHT ZERO ONE FIVE EIGHT EIGHT ONE NINE ZERO NINE
                        Shadowfax customer support has been notified about the posted complaint.
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                        Dear Rohini,

                        Greetings from Shadowfax!

                        Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                        Regards,
                        Team Shadowfax
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                          Madhu198785
                          Mar 10, 2023
                          Mar 10, 2023
                          This thread was updated on Mar 10, 2023
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                          I strongly request don't send products from SHADOWFAX COURIER SERVICE. Bec Dinesh Kumar from Chennai is a very rude, fraud delivery person, who uses very bad words with ladies. Doens't respect women, and cheats money too.. He is a rowdy he disrespects women's uses harsh words to my mom..his number [protected].. shadowfax hired Goons in their company
                          Shadowfax customer support has been notified about the posted complaint.
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                          Dear Sir/Ma'am,

                          We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number and register mobile number with us to initiate disciplinary action against the responsible partner.

                          Regards,
                          Team Shadowfax
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                            P
                            Princehashim11
                            Mar 10, 2023
                            Mar 10, 2023
                            This thread was updated on Mar 10, 2023
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                            Fraud Dinesh Kumar delivery person
                            Shadowfax customer support has been notified about the posted complaint.
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                            Dear Sir/Ma'am,

                            Greetings from Shadowfax!

                            We’d like to assist you. Please share your complete concern in detail with us so that we can assist you better.

                            Regards,
                            Team Shadowfax
                            Reply
                            Madhu198785's reply, Mar 10, 2023
                            I request don't send DINESH kumar from Chennai to any delivery as he behaves very badly, only bec of him i don't like ur courier service..his number starts from EIGHT ZERO ONE FIVE EIGHT EIGHT ONE NINE ZERO NINE.. PLS I BEG U DON'T SEND THIS PERSON FOR DELIVERY AS HE INSULTS INFRONT OF ALL
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                              S
                              Sankar singaram
                              from Vellore, Tamil Nadu
                              Mar 3, 2023
                              Resolved
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                              Resolved

                              I am ordered one products on 24 Feb, but today received, from delivery boy, I am paid the amount, and seen the product, this is wrong and already used products, I am say to deliver boy pick the return, but he is not accept, only collection my money rs 750

                              Need refund and pick the product for return below I have attached order details, many times I called customer care no response
                              +1 photos
                              Mar 3, 2023
                              Complaint marked as Resolved 
                              I am ordered one products on 24 Feb, but today received, from delivery boy, I am paid the amount, and seen the product, this is wrong and already used products, I am say to deliver boy pick the return, but he is not accept, only collection my money rs 750
                              Shadowfax customer support has been notified about the posted complaint.
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                                Indu1104
                                Feb 27, 2023
                                Feb 28, 2023
                                This thread was updated on Feb 28, 2023
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                                Resolved

                                Address: H.N 611 2nd B floor, Sector 21 Pocket E

                                I placed order on Flipkart. Since I didn't like it so I placed a return for that order.
                                Now return was picked up by shadowfax AWB R[protected]WEB on 19th Feb 11am.
                                After 5 mins of order picked up, I received a message that quality check didn't pass .
                                Since that person picked up the return item already why I received that message. That is a fraud. He has kept the item with him. Everytime I track the order status it shows order not picked up.
                                Please help me in getting the refund.
                                Feb 28, 2023
                                Complaint marked as Resolved 
                                I reached out to the delivery boy. He said that due to some technical issues order status was showing not picked withQC failed. Now je updated the status and I have received my refund. Closing it
                                Shadowfax customer support has been notified about the posted complaint.
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                                What's the update on this.
                                I will have to take a legal action against shadowfax
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                                  [email protected]
                                  Feb 23, 2023
                                  Feb 24, 2023
                                  This thread was updated on Feb 24, 2023
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                                  Address: Noida

                                  I've deliver a product through meesho and the courier partner was shadowfax and the product wasn't delivered in place of return they changed my product. The product I've received is totally different from given.. This is the third time when shadowfax replace my product in return. Plz have a look it affects on small start-up like us and they are doing totally fraud and this is unacceptable.
                                  +2 photos
                                  Shadowfax customer support has been notified about the posted complaint.
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                                  Dear Sir/Ma'am,

                                  Greetings from Shadowfax!

                                  We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                                  Regards,
                                  Team Shadowfax
                                  Reply
                                  Hi, Kindly let us know your complete Concern along with AWB and register mobile number by writing to us at [protected]@shadowfax.in so that we can look into it for you.
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                                    Deekay153
                                    from Bengaluru, Karnataka
                                    Feb 23, 2023
                                    Feb 24, 2023
                                    This thread was updated on Feb 24, 2023
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                                    Shadowfax rider had picked up the tatcliq product on 16th Feb. However the the quality check failed for the product. I have tried contacting them using the customer care number and there is no response from them either. If they return the product I would raise a return request again.
                                    Shadowfax customer support has been notified about the posted complaint.
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                                    Hi, Kindly let us know your complete Concern along with AWB and register mobile number by writing to us at [protected]@shadowfax.in so that we can look into it for you.
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