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Shadowfax Complaints & Reviews

1.8
Updated: Mar 20, 2026
Complaints 1478
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Shadowfax reviews & complaints page 13

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D
Darling..
from Hyderabad, Andhra Pradesh
Feb 7, 2023
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Address: Uppal

My I'd is inactive from two days please activate my account wantedly i didn't done any mistake so please solve my query i have bad situation i need to earn some money requesting you to activate my account please
Shadowfax customer support has been notified about the posted complaint.
Hi, Kindly let us know the complete Concern by writing to us at [protected]@shadowfax.in so that we can look into it for you.
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    O
    Omi S
    Feb 4, 2023
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    Since was in Crisis So Couldn't used ny Shawdofax Acc
    Please reactivate the account
    ID is 752577
    Shadowfax customer support has been notified about the posted complaint.
    Dear partner,

    Greetings from Shadowfax!

    We are sorry for the inconvenience caused. Please be assured that we have forwarded your concern to our team and we will get back to you with an update at the earliest.

    Regards,
    Team Shadowfax
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      L
      Lubab Khan
      Jan 29, 2023
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      Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

      I ordered a product on Flipkart Recently, When it out for Delivery The Rider Not Agree to Provide DoorStep Delivery, He called me and told me to go About 5KM far way from my location and Accept This Delivery. I called Flipkart Customer Service and tell Them This Incident, No Doubt Flipkart Team is very Helpful, Flipkart Representative Told me That "We Raised A Complaint and You can Now Call to Him (Rider) and Inform him that we raised complaint against Him, if He Deliver This at door step then okay otherwise we will take further action". When did i call Him(Rider) He was Talking Very Rudely, also he was telling That "you Cannot do Anything, if You can Then do whatever You Want "
      this Is not First time i ever experiencing This problem.
      2nd :
      Before 15 days I ordered a Wire Protector from Flipkart It Was Prepaid order When its Come to Local Shadowfax office They Assign to a Rider (Delivery Boy) and marked it As Delivered in Flipkart (Nothing came to my hand ) no any call from Rider . Then I connect with Flipkart and tell Then This then they Arranged The refund from Seller .
      Now Same Incidents I faced 3 Time .
      Conclusion: I will suggest Every Ecommerce Platform Like (Flipkart, Amazon, etc ) Do not Deliver any product With these Logistics Agency Like (Shadow fax).
      What I am Doing Now After Facing These Type of Problem.
      ==== Simply I am Going to Police Station and raising a Complaint against Then lets se What Happens . also I am raising Complaint in Consumer Forum Court for Mentally Harassment ===
      I am Not Leaving This Metter because Its not only my problem (Now Over)
      if anyone faced such issues like this then feel free to comment and do not Hesitate to complain.
      thanks
      Regards
      Lubab Khan
      Shadowfax customer support has been notified about the posted complaint.
      Dear Lubab,

      Greetings from Shadowfax!

      We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number/registered number with rider details so that we can look into it right away.

      Regards,
      Team Shadowfax
      Dear Lubab,

      Greetings from Shadowfax!

      We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number and registered mobile with rider details so that we can look into it on priority.

      Regards,
      Team Shadowfax
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        A
        Akshay05
        Jan 24, 2023
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        Website: www.shadowfax.in

        I ordered the Hi watch t800 ultra from tech dynamic shop but I received a old used watch and box seal is also broken so I want my money back from shadowfax #order id :- [protected]
        Shadowfax customer support has been notified about the posted complaint.
        Dear Akshay,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
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          S
          sssinhasss
          from Gurugram, Haryana
          Jan 22, 2023
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          Address: Gurgaon, Haryana

          Shadowfax pick up executive Mahendra Hudiwal mobile # +[protected] at Gurgaon has been lying about status updates frequently.

          For example, he frequently submits “consumer not contactable” or cancels orders and rejects phone calls when I try to get in touch.

          When he did arrive for the pick up today, he lied again about doing any of these and challenged me to complain about him.

          I look forward to shadowfax’s reply. I have also written to Decathlon whose product he was supposed to pick up.
          Shadowfax customer support has been notified about the posted complaint.
          Dear Sir/Madam,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
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            S
            SPooja1993
            from Bhopal, Madhya Pradesh
            Jan 18, 2023
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            I have been asked about the delivery code on call and and still they did not delivered the products and the delivery person is not picking up the call after calling 10-20 times. I have the order I'd:[protected]. It's very disappointing. I wish to get a resolution on this soon.
            Shadowfax customer support has been notified about the posted complaint.
            Dear Pooja,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
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              R
              Raghavendra shett
              Jan 15, 2023
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              My old moblie number is missing I well change moblie number
              Shadowfax customer support has been notified about the posted complaint.
              Dear Raghavendra,

              Greetings from Shadowfax!

              We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

              Regards,
              Team Shadowfax
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                P
                Prakashdeep Chauhan
                Jan 11, 2023
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                I was supposed to receive my order but the rider was abusing me and was speaking so rudely, , i just asked him about the payable amount of the order and he was just abusing me non stop I am raising this on all social media platforms now because the rider is playing with customer and nobody can see the customer i m adding riders no. [protected]
                Shadowfax customer support has been notified about the posted complaint.
                Dear Prakashdeep,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
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                  Prakashdeep Chauhan
                  Jan 11, 2023
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                  I was supposed to receive my order but when i received the call from rider and asked him abythe payable amount, , he started abusing me and said he is not gonna deliver my order, he was so rude and unprofessional as well and he claimed that u want my order as open box delivery, , you should not hire these kind of people first of all, I am also raising it to all social media platforms now because I ordered so much online and did not receive any sort of resolution yet, , your riders are playing with us and nobody is here to see the customer I am adding riders no here as well [protected]
                  Shadowfax customer support has been notified about the posted complaint.
                  Dear Prakashdeep,

                  Greetings from Shadowfax!

                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                  Regards,
                  Team Shadowfax
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                    A
                    Anjali Gopalan
                    Jan 10, 2023
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                    Address: Nandhyal, Kurnool district, AP

                    I am one of the customers of yours. First of all i need to know that whether is this door delivery service or not??? Why am asking is that people ordering things that they want through online is to get at their door steps otherwise we can buy things from outside right but here the query is the customer agents are not delivering the products at door steps instead they are asking the customers to come to their places to get the ordered products if the customers unable to go to their places they returning the products which is ordered by customers. I really don't know how could they do that without our consideration. I strongly agree that if we are not at the location or don't want products or i[censored]nable to receive then they can cancel the products or can reschedule to next day as their wish but without our permission how can they do this to us. I've ordered some products and the delivery agent called me to quire the address to deliver then I said this is my address when will you come but he said to me that to come to their place to receive but I regret then what he did is not deliver the product to me and cancelled my product as his wish. This is how happening here... And his name is Ediga udhay kumar goud
                    Shadowfax customer support has been notified about the posted complaint.
                    Dear Anjali,

                    Greetings from Shadowfax!

                    We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number and registered mobile number with us at [protected]@shadowfax.in so that we can initiate disciplinary action against the responsible partner.

                    Regards,
                    Team Shadowfax
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                      U
                      umakalai
                      from MADURAI, Tamil Nadu
                      Jan 9, 2023
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                      Writing from Madurai, Thirupalai. There is a delivery person named mariammal associated with shadowfox who is extremely rude and incompetent. She keeps yelling out names from the street, she never bothers to get out of her vehicle, she refuses to ring the door bell . Even if her calls go unanswered she doesn’t move from her vehicle n continues to scream from the road . When I asked her not to shout from the road she talks back saying she is not a mad person to scream from the road and it’s my duty to come out of the house to collect the package n it’s not her job to ring the bell. I’m not going to buy anything from any platform that engages shadowfox and also I’ll continue to reject the delivery if mariammal continues to deliver to my home.
                      Shadowfax customer support has been notified about the posted complaint.
                      Dear Umakalai,

                      Greetings from Shadowfax!

                      We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number and delivery partner contact details with us at [protected]@shadowfax.in so that we can initiate disciplinary action against the responsible partner.

                      Regards,
                      Team Shadowfax
                      Dear Umakalai,

                      Greetings from Shadowfax!

                      We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number and delivery partner contact details with us at [protected]@shadowfax.in so that we can initiate disciplinary action against the responsible partner.

                      Regards,
                      Team Shadowfax
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                        N
                        Niranjan yip
                        Jan 9, 2023
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                        With regards to above subject matter
                        I paid for my order through online today
                        Through shadowfax track page there is options comes like pay now
                        I paid through that
                        And money also debited but delivery agent says that
                        No amount paid

                        It’s really worst service I never going order through AJIO
                        Very worst service

                        I need my product or money back
                        I’m attaching required documents regarding this
                        Or else I’ll complaint against this in consumer court

                        Being a reputed company shouldn’t do services like this
                        Shadowfax customer support has been notified about the posted complaint.
                        Dear Niranjan,

                        Greetings from Shadowfax!

                        Apologize for the inconvenience caused to you. Please be assured that we have forwarded your concern to our team and will get back to you with an update.

                        Regards,
                        Team Shadowfax
                        Does they refunded you
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                          H
                          Harpreet preety
                          from Ludhiana, Punjab
                          Jan 3, 2023
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                          Address: Neelkanth village -Mahasona, Post office -chhanoiya, sandila near station hardoi Uttar Pradesh 241204 contact no -7379650236

                          I am Harpreet Kaur meesho reseller my contact no is [protected] Maine meesho se 2 suits ka order Kiya tha payment online ki thi meesho pe fake remarks daal kiya apne k 30 ko delivery ho gya courier par mere customer ko courier nhi mila
                          Shadowfax customer support has been notified about the posted complaint.
                          Dear Harpreet Kaur,

                          Greetings from Shadowfax!

                          As per the update from our team, kindly contact your client for further assistance regarding your Refund-related concern. Thank you for reaching out to us.

                          Regards,
                          Team Shadowfax
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                            F
                            Farhanakhan7
                            from Mumbai, Maharashtra
                            Jan 2, 2023
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                            I ordered meesho product but i received completely different product so requested for exchange. On 31 dec shadowfax executive came for pickup and took product with him. Later in evening I received notification return cancelled and status on shadowfax was showing as Pick up is QC Failed. Tracking number is R[protected]FPL.
                            I have attached screenshot of status. Kindly look into this matter and resolve ASAP. Thank you.
                            Shadowfax customer support has been notified about the posted complaint.
                            Dear Customer,

                            Greetings from Shadowfax!

                            We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                            Regards,
                            Team Shadowfax
                            Dear Customer,

                            Greetings from Shadowfax!

                            As per the update received from the team, we see that your issue has been resolved by our team. For any further assistance feel free to reach out to us. Thanks for connecting!

                            Regards,
                            Team Shadowfax
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                              F
                              Farhanakhan7
                              from Mumbai, Maharashtra
                              Dec 31, 2022
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                              I ordered a product from meesho but I received completely wrong product so I requested for exchange. Today shadow executive came to my place and picked up the product. But the current shadow status is showing as Pick up is QC Failed. My tracking number is R[protected]FPL.It is my humble request either update the status or give me a call back. Thank you
                              Shadowfax customer support has been notified about the posted complaint.
                              Dear Customer,

                              Greetings from Shadowfax!

                              We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                              Regards,
                              Team Shadowfax
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                                Nazim husain
                                Dec 27, 2022
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                                I am Nazim Raza Husain from Nagpur maharashtra.my rider id is 2514467.order not receiving.and also in offer day not receiving orders.akaal padh gya hai jaise.this is happening since 1 month.
                                Shadowfax customer support has been notified about the posted complaint.
                                Dear Nazim,

                                Greetings from Shadowfax!

                                We understand your concern. We request you connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

                                Regards,
                                Team Shadowfax
                                Dear Nazim,

                                Greetings from Shadowfax!

                                We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                                Regards,
                                Team Shadowfax
                                Shadowfax Customer Care's response, Jan 6, 2023
                                Verified Support
                                Dear Nazim,

                                As per the update from our team, we request you maintain your CPS score and log in hours in the high-demand areas to receive more orders. Thank you for reaching out to us.

                                Regards,
                                Team Shadowfax
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                                  S
                                  Sumit gupta 1
                                  from Ghaziabad, Uttar Pradesh
                                  Dec 27, 2022
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                                  Address: DLF, Dilshad plaza, delhi NCR

                                  [27/12, 19:58] Tarun Aggarwal: Good evening sir,
                                  It's sumit Gupta, my rider id is 2681627, today around 12:30, I have been assigned an order from Apollo 24*7 vaishali sec 5, I reached the destination and Fl id and otp were shared between us. I commuted from shalimar garden and the amount of this delivery was ₹49.00 after sometime the shopkeeper confided that he is short of medicine..I tried to cancel this order from my end but failed. As a result I contacted customer care and he told me to share return otp. I did so. But neither this order has been added into my account nor this amount. Infact the customer care behaved very rude.
                                  Secondly yesterday I played spin on wheel and fortunately I won Rs 20 for which I was told that this amount would be added in my next order. This is a matter of 26.12.2022.
                                  But customer care is not taking care of all these things.
                                  With great hope iam knocking your door. Please do the needful and get my money into my account.
                                  I shall remain indebted to you..
                                  Have a wonderful evening !
                                  Thanks & regards,
                                  Sumit Gupta[protected]
                                  [27/12, 19:59] Tarun Aggarwal: The timing was around 12 for my first complaint.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 28, 2022
                                  Shadowfax Customer Care's response
                                  Dear Sumit,

                                  Greetings from Shadowfax!

                                  This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

                                  Regards,
                                  Team Shadowfax
                                  Dec 28, 2022
                                  Updated by Sumit gupta 1
                                  I tried to communicate with them and tried to make them understand the gravity of the situation but they didn't take any action and said if you want to leave the job so you can go ahead. Infact they behaved rediciously.
                                  Verified Support
                                  Dec 29, 2022
                                  Shadowfax Customer Care's response
                                  Dear Sumit,

                                  Greetings from Shadowfax!

                                  We understand your concern. We request you connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

                                  Regards,
                                  Team Shadowfax
                                  Jan 04, 2023
                                  Updated by Sumit gupta 1
                                  I did so but no responsible person over there who resolve my problem. Everytime new executive interact with me and I have to elaborate the issue frequently but they didn't take action. Even I approached to Mr. Rashid and Mr. Babu saheb but they didn't respond and that's why I wrote you to get my money.
                                  I tried to communicate with the help section and tried to make them understand the gravity of the situation but they didn't take any action infact they behaved ridiculous.
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                                    T
                                    thepal
                                    from DELHI, Delhi
                                    Dec 22, 2022
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                                    I want to delete my account

                                    Hi team,
                                    Please delete my ID link with [protected]...
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                                    Anu3113
                                    Dec 21, 2022
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                                    Lost the package

                                    At first delayed the delivery then they lost the package. If can't handle delivery why to run courier service....
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                                    Shantanu290829
                                    from Hajipur, Punjab
                                    Dec 21, 2022
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                                    My ordered product is shipped near me but it not delivered to me too delay please deliver my product fastly tracking id SF[protected]PUM
                                    Shadowfax customer support has been notified about the posted complaint.
                                    My contact no [protected]
                                    Dear Shantanu,

                                    Greetings from Shadowfax!

                                    We are sorry for the inconvenience caused to you. Please share your AWB number and registered mobile number with us at [protected]@shadowfax.in so that we can assist you in a better way.

                                    Regards,
                                    Team Shadowfax
                                    Shantanu290829's [Complaint's author] reply, Dec 21, 2022
                                    The tracking id SF170716020PUM
                                    Shantanu290829's [Complaint's author] reply, Dec 21, 2022
                                    registered mobile number 9102000621
                                    Dear Shantanu,

                                    Greetings from Shadowfax!

                                    As per the update from our team, the shipment is marked lost. kindly contact your client for further assistance regarding your refund-related concern. Thank you for reaching out to us.

                                    Regards,
                                    Team Shadowfax
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