[Resolved] Shine.com — Disappointing and Fraud sales people

[Resolved] Shine.com — Disappointing and Fraud sales people

B Balaji Nanadagopal May 31, 2023 Jun 17, 2023 This thread was updated on Jun 17, 2023

Today I got a call from Shine.com for premium services in job search. First they asked to pay me Rs.3292 (Proforma Invoice ID IN20230530_808590) as registration charge post which I informed that I will get an individual advisor who will guide me until I get shortlisted for a job. Once this is done, I got a call at 4PM for further registration. Representative Shiva (+91 [protected]) introduced himself as Career advisor, called and took my resume, went through it and asked for further details like experience and other personal details. After this intro session, he sent another payment request stating that is for "Education Verification Plus Package" and confirmed that this is the last payment I have to make to proceed with the registration process. Rs. 5192.00/- was charged (Proforma Invoice ID - IN20230530_808844) Again in few minutes one more, "Career Assessment Test with Expert Counselling" (Proforma Invoice ID - IN20230530_808849) - Rs. 9557.00/- At this time I was frustrated and started questioning him for these charged and requested what was the total amount I have to pay. He said that was the last one post that it will be the registration process. The irritating part was he was stating those as Investment and its peanuts compared to what I will get back. Post this the next level of payment again started, this is the point where I was burst and asked what is the total pending to activate the account, still the same old story, 4. Senior Level Resume Writing Services - Rs. 15987.00/- (Proforma Invoice ID - IN20230530_808887) 5. Jobs on the Move: 180 Days - Rs. 24779.00/- (Proforma Invoice ID - IN20230530_808890) During these last 2 payments I constantly checked whether those are last payment and he assured that those are the last set of payments post which he again said there is one last payment, that is the point where I got frustrated and cut the call. Total Sales: 1. Rs.3292 (Proforma Invoice ID IN20230530_808590) as registration charge 2. Rs. 5192.00/- was charged (Proforma Invoice ID - IN20230530_808844) as Education Verification Plus Package 3. Rs. 9557.00/- Career Assessment Test with Expert Counselling" (Proforma Invoice ID - IN20230530_808849) 4. Rs. 15987.00/- Senior Level Resume Writing Services - (Proforma Invoice ID - IN20230530_808887) 5. Rs. 24779.00/- Jobs on the Move: 180 Days - (Proforma Invoice ID - IN20230530_808890) A person who is looking for a job changes has to pay so much? All these were not requested by me and it was informed that these are mandatory for me to get the premium service. Also he said it was for life time and when I cross checked, most of the items are just for 180 days max. I told the sales man clearly that I am not in urgency for job change but he kept insisting that the INVESTMENT is PEANUT. Kindly revert all these charges immediately and I can see all these are listed in my profile which I absolutely dint ask for. This is not the right approach to sell a product. I cross checked many consumer forum and all of them faced the same problem. To your notice, the entire sale happened in an hour. Was this information helpful? No (2) Yes (2)
Jul 15, 2023 Complaint marked as Resolved Shine.com customer support has been notified about the posted complaint. Verified Support Jun 01, 2023 Shine.com Customer Care's response Dear Sir, Greetings from shine learning. This is an isolated case that we have deeply investigated to understand what happened on that day. As a company, it is our responsibility to make aware of our customers about the services, and for the same, our team called you and proposed you for the services and our team had not used any wrong word or wrong commitment while proposing the services. We agree that they convinced you and encourage you to buy the services which are a part of the responsibility to make the client aware of the service and help them to enhance their career. You had made the payment through the proforma invoice from your system and below the PAY NOW button all the terms and condition are mentioned. In our best efforts to keep our customers happy and satisfied, we can provide you the swapping option. You can select any of the service from our website within the same amount which you had paid to us. If there is anything else we can do for you, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side. Regards, Team Shine Jun 05, 2023 Updated by Balaji Nanadagopal I still dont understand how this is an ethical selling? If you have a recording of the sale call, please hear through it. "Uninstall the app -> Do this investment -> next this and its the last. All of these investments are peanuts compared to what you going to get". These are not a good sign for sales. If a sales team said that the total package is Rs.1 lakh with the benefits, I would have taken time, read through it and bought if it was the need of the hour. Not like forcefully selling. Now I an requested to swap to any other services for same value? I would like the service called "Refund" Verified Support Jun 08, 2023 Shine.com Customer Care's response Dear Sir, Refer to your compliant, this is to notify you that we have already communicated to you that In our best efforts to keep our customers happy and satisfied, we can provide you the swapping option. You can select any of the service from our website within the same amount which you had paid to us. Regards, Team Shine Jun 09, 2023 Updated by Balaji Nanadagopal If that is the only option, can you provide the steps to do that? Verified Support Jun 09, 2023 Shine.com Customer Care's response Dear Sir, This is the only option we can provide you. Regards, Team Shine Jun 09, 2023 Updated by Balaji Nanadagopal I understand that the only option, but what is the steps I have to follow? Can you move the payments to MyWallet so that I can redeem with other courses which best suits me? I need time to choose the course. Verified Support Jun 13, 2023 Shine.com Customer Care's response Dear Sir, Refer to your concern, the same has been shared with the concern team, they will contact you and assist you regarding the courses. Regards, Team Shine
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Comments

Shruti00001

Jun 4, 2023

Fraud ! Fraud! Fraud!
I registered complaint in cyber cell, wait and watch . You don't know about my relations, within 2 day i will take my refund from you. It's challange, i have 13 mamber .

Shruti00001

Jun 4, 2023

It's fake site, already taken money but not responsible for any money.

shashi ranjan77's reply, Jul 22, 2023

Shruti, Please join our group, so we file complain jointly

aakarsh24

Jun 17, 2023

Hi Dhananjay. Sorry to hear about it. Happened to me also 3 days ago.

Many people have lost money to Shine.com and I know you are distressed and feeling very alone in the battle. I have lost Rs.60, 000 with Shine.com and I am starting a campaign against the company. Please join the WhatsApp group: https://chat.whatsapp.com/GhdmWJD0f2V294EZlcgIce

Don't feel bad about yourself if you fell for this trap. It's a classic multi-stage investment scam. Read about it here: https://blog.knowbe4.com/a-widespread-multistage-investment-scam

This is not a scam message or anything. It's a proper campaign. Join it. Even if we get 30 voices against Shine it would be enough to bring it down. Power is in unity.