On 24 Oct 2023, I entered into an agreement with Shine Services for their "Applicant Highlighter" service from a contact number - [protected]. I made an initial payment of Rs. 2005/- based on representations made by their sales executive, who assured me that this service would include the assignment of a Relationship Manager to guide me through the job search process, help me build my profile, and secure interviews with top multinational companies. I was explicitly told that I could expect to receive 3 to 5 interview calls per week.
However, my experience with Shine Services has been far from what was promised. Upon making the payment, a subsequent communication with another representative on 25 Oct 2023 revealed that Shine Services does not guarantee any interviews and that the outcome depends entirely on the quality of my profile. This was a significant departure from the assurances made during the initial sales pitch.
Furthermore, a Relationship Manager named Shiva (contact no: [protected]) assigned to me later on 26 Oct 2023 demanded an additional payment of Rs. 2358/- to mark my profile as "verified." When I questioned the necessity of this payment, I was informed that without it, my profile would not be shared with recruiters, effectively rendering the services I had already paid for useless and that initial charges was only to get personal Relationship Manager. I was also informed that without this additional payment, there would be "zero chance" of securing interviews.
I believe that Shine Services engaged in misrepresentation, unfair business practices, and pressure tactics to extract additional payments from me, all while failing to deliver on the promises made during the initial agreement. As a result, I have incurred significant financial losses without receiving the services I was led to expect.
Dec 5, 2023
Complaint marked as Resolved
Shine.com customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2023
Shine.com Customer Care's response Dear Ma'am,
We want to bring to your attention an important matter regarding the personal information you recently shared on a complaint platform. Our primary concern is your privacy and security, and we believe it's crucial to ensure the protection of your personal details from potential misuse by fraudsters.
We've noticed that you've posted personal information on your social media profile or in public posts, and this could potentially make you a target for identity theft, fraud, or other malicious activities. Personal information such as your full name, contact details, and email communication should be handled with extreme care to safeguard your online and offline security.
Your online safety is of paramount importance to us, and we strongly advise you to take these precautionary measures to prevent any potential misuse of your personal information. If you have any questions or concerns regarding online security, please don't hesitate to reach out to us, and we'll be happy to provide guidance and support.
Please remember that your safety and security are our top priorities. We appreciate your trust in us, and we are here to assist you in any way we can.
Thank you for your attention to this matter, and we look forward to continuing to serve your needs.
Regards,
Team Shine
We would like to assist you in tracking your order. However, we have encountered a challenge in locating your order using your name alone. To ensure we can provide you with accurate and timely information, we kindly request that you share your registered details with us.
Regards,
Team Shine