Shine.com Complaints & Reviews

Dear sir / madam

I am Samay Nandeshwar my email address is samay.[protected]@gmail.com, I have applied for the paid service on job portal shine.com on which my 58, 601 INR stuck.

Here is the incident detials : 18th October 2023) I have received a call from shine.com executive for paid service. He said that we are offering job guarantee for your profile and we will assist you till you will get a job.I have for charges they informed that charge for this service is 3292 INR. I have accepted the offer and pay the money. Executive said that for your assistance shine will appoint a Relationship Manager who will help you further.

Executive arrange a call from Relationship Manager - Shiva. We both have introduce to each other. He inform me that while talking you have to access your mail, so make sure we can do that.After Shiva ask me about my experience in industry and whole story from the day when I start working to till date. I have informed him all the things. Then he said me my current ctc and prefer location I have replied to him. We told me about the ctc which i can get maximum and that we has mentioned in his record. After he told me that there is some process which need to be done to complete my profile. Till now we didn't discuss regarding any payment and paid option.

Then Shiva start inform me regarding process of highlights my profile on the portal and share job on whatsapp and also told we do some verification of highest graduation and my current salary slip. After completing this conversation Shiva ask to check my mail he send me some Proforma.I have checked my emails, I have find 1 mail in he have send me a payment link of amount 5192 INR, When I saw that payment link, asked from Shiva that your executive didn't inform me anything regarding this but he said he is an executive level, so didn't regarding this I will analysis your profile and I have to share you details and other things.I have paid that amount because I have already pay 3292 INR so I thought if only this require then I can this only and my 3292 INR will not get wasted. He asked to share last 4 digits of transaction id I have shared to him, after he said you qualifications verification has been done now check 1 more proforma I have shared with you in that amount is 9556 INR, I have paid that also he didn't inform regarding this in prior discussion just to avoid wastage of my money I have more money. After that I have received one more proforma and that's amount almost double i.e. 15762 INR for which I ask him I don't want to pay anymore he said this is the last one . Now you just pay and in 10-15 days we will get the results and don't think about the money now. Just pay and I will close the process. So I have confirmed this is last payment he confirmed me and i have pay this amount also and told him the last 4 digits of transaction number. He ask me to tell me 2nd one also I have ask that already informed him but he said he have send 1 more proforma that charge me 24779 INR. I pay that amount and he force me to pay that amount and we both have discussed almost 1.5 hours over call regarding this in that he try to convince me telling me that don’t think about the money it will be an investment which he is capable of repaying back. After that in couple of seconds he have asked to pay him about 30k and he was saying that don't think about money just think about the benefits you will get after this. I ask him that I will not pay any more but still he force me to change my mind. I have ask him that provide me services I will pay you remaining amount later. He said use your credit card and pay in small installment you are investing on our career don't think so much. I have ask him to call me back after sometime or tomorrow. He said this live call you have completed this process now otherwise your process will not be able to complete. When I have ask him that you cheated on me and you just asking money so he said me a mail that this is last payment after no need to pay any amount.

I have ask him that I don't want this service refund my money otherwise provide me complete service in this amount, so he said you are just emotional blackmailing me. After that I have asked him just take your charge and remaining amount refund to me. He said we don't have this policy. I have ask in your mail this think so we instruct me to check the dialog box open at the payment gate which is not correct. This should be clear in the starting of the process.

Think which I have make me understand that trap is every link which shared by him just double the previous one.

I want my money refund and I don't want to avail any of the service's have also attached screenshots I still not have activated any of your services so I am entitled for a refund.

Shiva was forcing me to pay the money and sayin to me that I will not get a job if I don't pay the entire amount.

I have also attached all the emails of Performa's that he had sent. He was saying that it was an investment and that he did not know how much money that I was supposed to pay. So as seen the process's was very unclear and hoax.

I have also attached the transaction details.

Kindly help.

Details of phone number from which i have received call :-
Shiva : +[protected]
Please refund me my hard earned money I don't want any services

I took the service from Shine.com and paid around 1.5 lakhs for the resume services and certifications. However after taking huge money there is no service which was committed to me and today 18-Oct-2023, i got a call from Shine - [protected] for cancellation of service and refund the money and cancel my services with them. I was asked to login through www.shinecomplain.co and was guided to follow the screen. Once i entered the details my card account was again debited with Rs. 20, 000 and two more transactions fortunately which got declined (Rs.44, 000 and Rs 4900) due to incorrect OTP. Real cheaters and they dont give time to think and when i raised the suspicion they disconnected the call.

Am not sure whether why these guys are cheating people in the name of job services and on top of this, its part of Hindustan times which is a prestigious organization.

Can someone help on this

Refund my money first. I have already the same complaints 3 times .

Greetings company has not provided their services as promised
I have repeatedly raised my complaints and grievances through all the channels known to me.
Even after persistent efforts from my side, Shine team has failed to resolve the matter . The promise of refunding the entire amount has not been fulfilled till date. My efforts to reach out to the team via phone have been blocked conveniently by switching off the phone. This has left me with no options but to take up the matter publicly
Regards

My previous 3 complaints for the same reason are not resolved I have not received refund amount yet, Your customer care and helpline staff are also
fake.
Pl status of mu all complaints is UNRESOLVED

Don't mark my complaint as RESOLVED.
First refund my 12000/-Details have already been shared. Your call center team disconnecting the calls. Now you should call me and not to disconnect it until I get my money back via google payment.
Pl drop your third-class process of SCANNING THE DEBIT card and installing the ANYDESK to check the payment details.

Today, 14.10.2023 I have paid atotal of Rs 12000/- ( 3500 + 6500 + 2000 )
when I got a call from Mr Peter ( his no #[protected] ).He has kept his no switched off because I started doubting him and asking for refund.
I have made google payment from No #[protected].Pl refund without delay

I have paid a total of Rs. 12000/- for registration further for completing document verification etc. to the google pay no # [protected] on 14.10.2023
I got the call from Mr.Peter (his mobile # [protected]) from Shine services.
They assured me for confirm job offer. When I started doubting and denied going ached to make payment further and later asking for refund, Mr.Peter told me to wait until Monday 16.10.2023.
I am sure they have made me fool.Pl help me to get my Money back.
I have made the payment via google pay from another no # [protected]

I must express my disappointment with the lack of transparency and integrity in the communication I have encountered during my interaction with shine dedicated executive.

I initially sought clarification about the total amount I was required to pay for the services in question. To my initial inquiry, shine’s executive assured me that the amount quoted was the final and definitive sum. Regrettably, this was not the case, as I was subsequently presented with an additional invoice, contradicting the previous information.

This inconsistency in information and the failure to provide a clear, comprehensive response to my request for a single, definitive amount have left me deeply dissatisfied with my overall experience. Transparency and trust are fundamental pillars of any business-client relationship, and I believe that they should be upheld without exception.

In light of these issues, I requested the immediate initiation of a refund process to rectify this situation but they declined my request. This lack of transparency leaves me in disappointment and sorrow

I got call again from Shine & now they are asking for more money . What is going on, no apology for mis-selling for which I have already lodged complaint please look into this.

Hi All,

I want to report a case of mis-selling by Shine.com for services.This is extremely unfortunate because people like me Trust Shine because of promoters like Hindustan times.
Please refer below for the sequence of activities & how I was given incorrect information to take almost 20, 000 (twenty thousand rupees) from me.

Many calls were continuously made by your employee names as Sneha Singh for seling me service of Resume highlighter + something else for around 4500/4700. During this conversation I asked her categorically that are these only Charges or is there anything more which I had to pay & I was told no Additional charges have to be paid for this service. On top of that I was told by Ms Sneha that we will assign a relationship manager he will do many things etc etc. It was NOT AT ALL mentioned that it has additional cost etc.. I was pushed to have call on Saturday itself saying we can quickly help you why are you wasting time. It was mentioned to me time & again that only after relationship manager will talk to me services will be more effective but gain Cost was not mentioned
On Saturday morning Mr. Pankaj called me & he was talking to me for more than an hour explaining to me what all will be done. He keep mentioning that verification is must etc I told him that company who is hiring is doing that so why do we have to do it so he said Shine.com wants confirmation on Qualification & Experience. Finally I asked him do I have to pay for verification he said Yes but he doesn't know how much amount & Invoice comes from Finance. I asked do I have to pay for verification only & there are no other charges my question was not answered but topic wsa changed explaining what all Shine.com will do for me.One imporant thing is Time & Again I was told I am vry poorly paid even after having 22 years of experience & I should be on much higher designation etc. Not sure why candidate need to be told his but I can see purpose of feeling people left behind so easier to mint more money. Then a1st Invoice was sent for around 7000 after I paid that within few minutes I got another one for 11, 000 I asked him what is going on, I was told this is last one & I paid it. Immediately after that I got invoice of 22, 000 Rs. Then I told him I am not continuing with this because continuously incorrect information is give.
Immediately he brought his Manager Mr. Shakir came on call & started saying this is the process & we are not doing anything different.He kept saying you pay all amount.
This is a clear attempt of misguiding people under very trusted Brand name & making them pay amount. Please look into below questions & look into this matter .

Was these calls recorded ? If yes plese listen to them & you will understand how this was done with malafide intentions
Why Additional charges are not disclosed when selling original product of 4400 Rs
Why it is not disclosed to customer that Account manager & all other services need to be paid
Why so called Account managers doesn't have visibility on complete package & charges & why not disclosed this to customer
Why it is not explained to client in begining of conversation that they have right to opt out
Why it is hidden than 4 different invoices will be raised & that too when earlier one is paid
Please listen to recorded calls & you will understand merit in my complaint.
This deceiving customers needs to be stopped immediately & my amount needs to be refunded.

Payment. Later on[protected] I received a call from a Shine representative who mentioned he is about to discuss job seeking after enquiring what type of role I am looking for he mentioned he had already gone through my profile and mentioned jobs abroad you need your education and job role verified and he sent me proforma invoice of Rs.5192 for this and mentioned don’t worry sir these are nothing once you get a job you will definitely find it worth it. He mentioned I missed the part 2 payment (but actually the email was sent once I made the first payment) that I paid for education payment only and still job verification payment is pending it was Rs.9556 and I paid since he insisted. Later he sent me another link for Rs.16794 and asked me to proceed with the payment when I asked he mentioned writing the resume according to country standards and mine is not up to mark. We will take care of not getting the resume rejected and prepare accordingly. Hence I made the payment as well. Later he said again I missed the part 2 payment (same second payment link was only sent after I paid the first payment). I made the payment of Rs.27138. He said he will send me the link to upload my Last salary slip and education certificate once this is done. But he sent me another link for Rs.38762 and said this is the final payment. I said this looks like scamming and you didn’t explain these initially at all. He mentioned we are from shine.com and part of Hindustan Times and you can trust us, sir. There is nothing to worry you make the payment and you won't regret it later when you get a job overseas and you will make 3 or 4 times higher than here and you need to be active here within a month we will make sure you get a job of your choice and all. I did the payment of Rs.38762 as he mentioned and he again said I missed the part 2 payment (same second payment link was only sent after I paid the first payment) without that he wouldn’t be able close and he mentioned that’s the last payment, sir. I hesitated but made the payment at last for Rs.37139. He then mentioned I need to proceed with closure and certain information and we are done. He sent me another proforma invoice of Rs.12180 for closure. When I queried why there is payment for closure, he mentioned this is the final payment and once you are done we will send you the confirmation as well in email and requested me to send an Initiate process email to [protected]@shine.com which I did but When I did the calculation all the payments I made in the call it was coming to Rs.134581. And in the proforma, I noticed he mentioned a Six Sigma course etc. I questioned him I don’t want to enrol on these courses and proceed without a course. He mentioned this is how it works without you making the closure payment we can’t proceed further. Then I went through all the proforma he was actually enrolling me on different courses and I asked why do you enrolling me on courses which I didn’t ask for. You didn’t say about this either to me. But the representative started laughing at me. I was looking for a job change and not for courses. They gave me no time do my reserach nor explained me about the courses initially. When requested for cancellation, they were behaving unprofessionally and even the representative started laughing at me After my request for cancellation and even after chasiung multiple times via email they stopped responding to my queries. I have zero interest in pursing the course via them and requested cancellation on same day. Indian law doesn't allow them to withhold the payment for the courses I didn't pursure. I have requested them to delete the account, but they gave option only to make account inactive despite multiple requests. Even after making it inactive they still spamming my inbox and keep receiveng calls from shine.com

Shine executives have used predatory sales practices to coercing me into buying job search-related services. The representative (Ajay) first quoted the price of the service as 3600 rs which I was willing to take. But once I made the payment they scheduled a call with a counselor who convinced me that in order for them to be able to help me find a job they would require multiple people to work with me and therefore I'd have to buy more services and sent a payment for another service worth 6900.
I told them that this was unfair and only because the price they had initially quoted was 3600 that I decided to use this service and wouldnt have taken had I known that the total price was[protected]+6900). I asked them very clearly if I would need any other service beyond this to which they said no. I made this payment as well. they then asked me to confirm if I had made both payments. I assumed it was the 3600 and 6900 payments I had made but the representative (Gagan Sharma) said that they meant the two new services they emailed me about. That's when I realized that they had intentionally sent the email for another service worth 15000 late after I made the payment for the 6900 services. I have attached a screenshot of the same with the time difference in the email. When I got angry and asked them why did they not clarify that the total service was worth 25000, they tried to cover up by saying that sir we meant all the services we just mentioned. They had conveniently merged the details for all the service in the conversation before the payment and never clarified that these are independent services that would be charged separately or the prices for each. When I retaliated saying that I don't want any of these services and please cancel everything and refund my money they started saying they cant do that since they don't have a refund policy. I wrote an email to their customer service immediately saying that I had been coerced into buying these services and I do not want to use any of these and I haven't activated anything since the services were yet to be activated. I sent the email with screenshots of yet to be activated services that I have attached here as well and they reverted saying they would look into the matter. The next day their executive Mohammad Taiyyab called me to explain my concern but kept saying that 'these are not valid concerns' and 'these are your opnions'.

Shine has mentally harassed me by denying a refund of my money despite such serious concerns and I request you to take action for the same.

Hi shine team,
I got call from shine team they ask me are you looking job .I inform them yes i am looking job then he inform me about registration i paid Rs 3197
Later they connect to Relationship mngr Rohit
He inform me you need to pay Education verification payment Rs 5192 immediately he inform payment need to pay for job Rs 8601 i paid all through UPI payment once payment all above three later he asking me Resume documents fees Rs 13892 .
I inform them i dont have money i cannot pay then they ask me to pay Emi .
Pls refund my full money Rs 16990
Pls call me Ph; [protected]

Hi shine team,
I got call from shine team they ask me are you looking job .I inform them yes i am looking job then he inform me about registration i paid Rs 3197
Later they connect to Relationship mngr Rohit
He inform me you need to pay Education verification payment Rs 5192 immediately he inform payment need to pay for job Rs 8601 i paid all through UPI payment once payment all above three later he asking me Resume documents fees Rs 13892 .
I inform them i dont have money i cannot pay then they ask me to pay Emi .
Pls refund my money Rs 16990

Hi

Pls support to recovered my money as call recived from shine and thn first 3185 payment thn 3421 thn 5454.82 thn 8259 thn 10619 thn 15930

Payment receipt recived from HT media limited

Regards
Shubham Naik

Hello Sir/Madam,

My name is Akshay Chavan, I registered shine.com few weeks back. I Received a call from Shine.com representative on 05-Oct-23, Wherein he explained me about paid services of Shine.com with nominal price of Rs 3292
Initially I showed no interest but then he started flattering about the services offered by them wherein he said they will assign a dedicated “Relationship Manager” for me and he will closely work with me to help me to get new job within few months with this nominal fees only and I don’t have to make any further payment.
So I Paid Rs 3292 and then he said they will assign a Relationship Manager and he will call me to get more information about my job requirement and will help me to find job accordingly as per my performance soon.
After few hours Rohit(Relationship Manager-Delhi NCR) called me from mobile no “[protected]” on 05-Oct-2023 at 02:40PM IST and initially he asked me about my job preference and post 20 minutes discussion,
He told me in order to avail job, I would have to get 3 services education verification services & Career Assessment Test with expert Couselling & Senior Level Resume writing services and i would get service from excellent shine.com for lifetime. So, with hesitance,
I paid next 2 payments Of Rs 5192 & Rs 9557 & 15987 as he said this is last payment and they will ask for no further payment but post this he again said i would have to avail another 2 services Jobs on move & Career Assessment Test with expert Couselling 2nd time.
I denied but he said this service is must to get good job, if i don't avail this then other other 3 bought services would have no meaning and will get "forfeit". So, reluctantly and in compulsion,
i made these payment of Rs 18407 & 25959 as well but post that again they asked me to avail another service for Rs.25, 369/- to which i denied as this time i understood something fishy here.

So, i requested him to connect to his manager again and then i requested his manager this is clear fraud/cheating and i need full refund to which they denied and said there is not refund system in shine
Below are payment i made to shine.com :-Total amount i paid is Rs. 78394/-

1st payment Nominal Price Rs 3292
2nd payment Education verification Rs 5192
3rd Payment Career Assessment Test with expert Couselling Rs 9557
4th payment Senior Level Resume writing services Rs 15987
5th payment Jobs on move Rs 18407
6th payment Career Assessment Test with expert Couselling 2nd time Rs 25959

I would really appreciate and be thankful to you, if you could help me get my full amount refund "Rs. 78394 " from Shine.com at the earliest. Please let me know, if you need any other details or information from my side.

Thank you very much for you help in advance.
Thank you & Best Regards
Akshay Chavan
Email ID: [protected]@gmail.com

I hope this message finds you well. I am writing to express my deep dissatisfaction with the services provided by Shine.com, specifically concerning the lack of transparency in billing and the conduct of your employee, Mr. Nitin.

On October 3rd, 2023, I received a call from Ms. Deepika, who introduced me to Shine.com's services for job seekers in the private sector. She mentioned that by registering on your platform, I would be assigned a professional guide to assist me in my job search. Following her guidance, I promptly registered and paid an initial amount of Rs 3657 online on the same day.

Subsequently, I was contacted by Mr. Nitin, who informed me that he had been assigned to guide me. We scheduled a discussion on October 4th, 2023, between 2 pm and 4 pm to discuss my profile. However, my experience took a negative turn from this point onward.

During our conversation on October 4th, Mr. Nitin explained the services and mentioned that there were four modules to be worked on, with the promise that my resume would be tailored to meet the private sector's requirements. I inquired about the charges for these services and received an invoice of Rs 8259 via email. When I asked for clarification regarding the total cost, Mr. Nitin assured me that this amount was the final payment, emphasizing that Shine.com was committed to my career development.

To my dismay, I subsequently received a second invoice for Rs 15338 and a third invoice for Rs 28318. Despite my repeated inquiries about the total amount due for the services, Mr. Nitin continued to assure me that these were the final payments. However, he later demanded a fourth payment of Rs 23000.

I refused to make this additional payment, expressing my frustration with the lack of transparency in your billing process and the inconsistencies in Mr. Nitin's communication. It was clear that this was not the professional and honest service I had initially been promised.

I kindly request that you investigate this matter promptly and resolve it by refunding the total amount of Rs 51915 that I have paid through the three invoices. I believe this is a fair resolution to the issue at hand.

Transparency and honesty are vital in any service-oriented industry. I strongly urge Shine.com to adhere to ethical business practices and ensure that customers are provided with clear information regarding the total cost of services.

I sincerely hope we can resolve this issue amicably. However, if necessary, I am prepared to explore other options, including legal and social media platforms, to bring attention to this matter

One of the shine.com executives called me at 15:40 on 4.10.2023 the number is +91 [protected] and we spoke about jobs with paid service. we talked for about 20 minutes. they said this is a one-time payment service, and we will provide assistance for the next 12 months for getting a job in wherever you want Location as per your convenience. I have paid 3292.00 rupees to their shine.com account. later they called me and demanded 5192.00/- rupees. I am distraught with their demand. they are cheating on job seekers. currently, I am not feeling well and my mental health is disturbed by their demands. please help me get my money along with the proper justification from shine.com

I have been subjected to a fraudulent phone call from shine.com where money was taken for a service (Resume highlighter) that had not been provided. Furthermore, the individuals behind this scam are persistently demanding additional payments. I want to emphasize this issue to help protect others from falling into the same trap. Taking appropriate action on this matter is crucial to safeguard people from falling into similar traps.