Shiprocket Complaints & Reviews

Hello, sir/ madam

Ihad ordered a product from the seller named zeel boutique on 8 June 2022 regarding 2 kanjivarma silk saree with stitched blouse, & i got my parcel on 15 June 2022 i had chosen COD option so I paid 1400 rs but when I opened the parcel that item with i ordered was changed & different also defective

Here is my AWB no :[protected]
Please refund my money 1400rs

I had proof also, please provide me justice😭..
My parents were scolding me i am in depression now, please give me justice
When i called your customer care number they are telling me that this # shiprocket is only for the sack of seller, what ever happened to buyer/ customers we don't care about them !!

How is this possible According to The Consumer protection Act 1936, i kindly request # consumer complaints.in to take action to this shiprocket, & do the needful, it's my humble request sir
Please I beg you its 1400rs, please 😭 refund my amount as soon as possible ...

Thanks

Regards
Harini

Dear Team,

I have booked a parcel via shiprocket Order # - [protected] AWB #[protected] on 25th June 2022 and it did reached the destination (partial shipment) on dated – 29th June 2022. However, I have raised a query on 30th June'22 (Complain #[protected] for the partial shipment and provided all the pre and post shipment photos along the 5 items pics which went missing in the partial shipment.

After 18 long days of fighting with the customer support team, escalation team (spoke with supervisor Amos and Arpit), grievance team. They informed me as the pre and post video is not there they will not be able to settle my claim. Below is the reply from shiprocket.

"We sincerely regret the inconvenience caused to you, we would like to inform you that the concerned team has done the investigation for your highlighted concern, however due to (Due to insufficient proofs ) we will not be able to process any claim for this shipment. Hence, we are considering this case as closed.

Prior to that I got a call from the escalation team (spoke with Amit) asking for the pre and post shipment pics along with the video. I informed them I don’t have the video but have the pics along with the AWB # and the package pics which they accepted on the call but later they rejected the claim stating the video is not available.

After rejection I spoke with the customer support team informing, is it humanly possible to have a video for the all the products which is shipped by a seller for which they have no answer to it. I even told them that I am willing to settle the claim amount, which is 4500, so they could decide with the management and get back to me, for which they did not get back to me.

I am okay to settle the claim amount, so it is a win win for both o[censored]s but seeing their behavior it looks like they don't want to do anything from there end and the seller has to suffer.

With such level of service, I seriously doubt till how long it will last in the market

Hello,

A courier was sent from my end to a customer named Kulvinder Kaur through Amazon Transportation Services. The AWB details are as follows[protected]. The shipment seems to be delivered as per the tracking number but the client hasn't received it yet. She supposedly received a call from Amazon courier partner to step out to accept the package, which she did but apparently the parcel got delivered and she never received...

AWB no:[protected]
I received a msg on 4th that my parcel from hyd-chennai has been delivered where as I have not received anything.
After complaining for good 10 days over emails and calls, they tell me it's lost and they will pay 500/- whereas shipment value is 1.1L worth of cloths.

The Ceo, founder, co founder are too busy to expand business and put ads but least care about the CUSTOMER service.

Shiprocket has no details about their shipping partner.:
1) amazon shipping address ( Hyderabad)
2 Amazon shipping address ( chennai )
3) courier guy who picked up the parcel from the warehouse.

What ### system they use, we have no idea.
They just have one simple answer that parcel is lost.

Now we are left with no option but to put legal notice against them.

I have ordered 3bras of amount of rs. 1099 but received 2 cheap quality leggings and tried to make complaint by website link they sent me through message but its not working and contact they are not responding to calls got cheated please help me to get my money back

I ordered this.

Order Packed: Hi Rahul, your BRAND MARTS order containing Newly Series 7 With Airpods.. is packed. Powered by Shiprocket

Order Shipped: Hi Rahul, your order BH11JULY33494 from BRAND MARTS is on its way with Amazon and AWB[protected]. It will reach you by 20th July 2022. Track here https://shprkt.in/MzECpDoPdVkX?t=344ef . Powered by Shiprocket
Arriving Today : Your order from BRAND MARTS containing Newly Series 7 With Airpods.. will be delivered by Amazon delivery executive . Please keep cash amount of Rs.1399.00 ready. Track your order https://shprkt.in/MzECpDoPdVkX?t=344ef . Powered by Shiprocket

And i got a local company dead watch.
Request for refund my money back.

I ordered Arriving BRAND MARTS containing Newly Series 7 With Airpods.. by Shiprocket. But I received a wrong company local watch. Request for refund as soon as possible.

I have booked i smart watch but today 13.07.2022 delivered amazon delivered wrong item delivered the order id is DS8JULY3132 from BRAND MARTS. Share your feedback at https://shprkt.in/BsrXEwD3Imoy?t=a9481 . Powered by Shiprocket
And tracking id[protected]
Above mention link geting but there is no option returns or refund kindly resove the issue

Phone/Mobile:
[protected]
Email:
[protected]@gmail.com

I send the courier through shipeocket through delhivery courier around 2 weeks ago from chennai to port blair. But couriers dint reached the destination till now.they are not available in phone also..its Very urgent to reach there...because it is a medicine for cancer patient but no response from your when ever I track the status it's showing the same status...Very disappointed with service. 😡😡😡😡
My awb no[protected] delivery courier not get delivered from.past 10 days

We Placed an order on 29th Jun 2022 (Order ID[protected]) to GAS VENDOR, ARGARA CHOWK, NEAR MASJID SM STEELm Katihar, Bihar
854105, India. We send medicines to this same address each and every month through Shiprocket only. But last time the above-mentioned order is not delivered and initiated to RTO and they deducted Rs.192.50/- from my Shiprocket Wallet too. The reason they said that the Pincode is UNDELIVERABLE. If they are true then why did they pick up the parcel to the UNDELIVERABLE pin code? They charged Rs. 286.90/- for the parcel pick up and Rs. 192.50/- for RTO initiated. Now we want to send the parcel again and pay for that also. So we are requesting that, please take an action against Shiprocket and please get back our valuable money for us

I have booked a parcel from Shiprocket AWB : SRTC[protected] which was suppose to be delivered to the customer on 2nd of july, but that consignment has been returned back to my destination and no message has been passed to me. My package is in my city yet they are not delivering my package to my office. now I want full refund of my money from them. My customer has already cancelled the deal and filled a fraud case against my company. Shiprocket working culture is so unprofessional, they dint even intimate anything to me during the entire process. when I called them then they say, the shipment has been returned with any proper information. They also cannot give me the proper info why my shipment has not been delivered.

Parcel already delivered to customer and the cash of ₹5245/- was collected by the delivery person. Now, the delivery person has stolen the cash and placed an information in the shipment panel that the order has been rejected by the customer and will be RTO. In the parcel, instead of original goods(which have been already delivered) he placed a pillow and made a false RTO. Proof of delivery to the customer has been attached to this email along with the google drive video link of fake product which was delivered as RTO. We demand a strict action against the delivery person who has intentionally committed this fraud and also remittance of the cash which was collected by him along with the reimbursement of the false RTO charges which have been levied.

https://drive.google.com/file/d/1CsOf05epOMktPSPj5_3xzi_bWFdC6W_E/view?usp=drive...⇄

In the status It is showing as delivered but courier is not yet delivered i am getting my orders from all the apps except this one not same address working everywhere but not at shiprocket I didn’t even get a call from delivery boy also

Sir your cheating with sellers.

I think you sell our buyer data with fraud agency's. Or you self do fraud with our buyer.

Some one calling our buyer before delivery and said to do payment on their own number. He said to buyer if you don't pay. We will send your parcel return to seller.
That why our buyer confused. And called me and tell about that.
This is very discusting. Its not accepted from you.

Please do instat action on this froudster.
[protected] is froudster number.

Iam attaching some call recording of him conversation with me and buyer.

Instat action required.

Your seller.
Pasayadan enterprises.

Hi Sir/Mam

I have placed an order for laptop delivery on ShipRocket.in on 24th June, 2022. ShipRocket.in courier service site is showing estimated delivery date as : 28th June, 2022.

Today it is 1st July, and still the laptop has not yet delivered, it is incurring a huge revenue and reputation loss to my company, also Shiprocket support staff is very unprofessional, they are not telling me any good reason, and not helping with the delivery of my laptop.

I am attaching the screenshot of order and tracking details page for your reference.

OrderID: [protected]
Order tracking link https://shiprocket.co/tracking/[protected]

Kindly do the needful.
Thanking you,

Your Faithful.
Meenu Chopra.

I ordered 3 pair of designer and shealess lingerie from shiprocket and today I received a packet of roadside same color six bras.
I used this site for tge first time and I turned out to be a fraud company.
If I don't get my money back il take this issue to the court.

I ordered for a designer shealess lingerie of 7 pieces and the package came tdy with roadside made 4 bras of the same color.

I have still not received my above order though it has reached Hyderabad 4 days back. When I track my order it is showing out for delivery but still not reached me.

Hi Team,

Please help me with this company,

Order Id #[protected] Pick up : 18th June - Expected delivery - 20th June

The product is on same location from last 10 days. we have made more than 50 calls to shiprocket and multiple emails/complaints. Where the company assured us to give status/delivery within 24 hours but has failed everyday, warning for filing of consumer case does not help.

I tried there Level1 (customer support), Level2 (complaints[protected], Level3([protected]@shiprocket.com) escalation but seems like they are just for name sake.

I came here with the last hope as they don't provide clear answer, no replies and no action on escalations.

Customer care number - [protected]

AWB number:[protected],[protected]

Pick up : 20th June - Due delivery - 26th June
The product is edible and it has been on same location from last 3 days. we have made noting less than 50 calls to shiprocket and no GO.
no clear answer, no clear communication and no action for it getting delivered on or beyond schedule.
the customer service is disconnecting calls, not even obliging call back.
These kind of start ups must shut shop if they cannot keep up with commitment.