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Shiprocket Complaints & Reviews

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Updated: Feb 5, 2026
Complaints 488
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33
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Shiprocket reviews & complaints page 18

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S
Sangeeta1001
Sep 2, 2021
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My registered number :
Date of complain: 02.09.2021
Date of recharge: 31.08.2021

Attaching Screenshot of Payment Firstly.

I have done 2 recharges of Rs1000/- and Rs500/-. It was deducted from my account and not reflected in my wallet. Over that from past 48 hours i am getting VERY HEALTHY response from team. "Our concerned team is checking the same.".

Above that now i have 4 shipments which are due Pickup from 48 hours. Response from the team " Our Concerned team is checking the same".

Great Service.
Shiprocket customer support has been notified about the posted complaint.
Sep 03, 2021
Updated by Sangeeta1001
Its 72 Hours, still the team is asking me to put a mail and dont know what all things. the delivery partner is putting fake remarks daily, dont know whether thety have been even asked why they are putting Fake remarks. really pissed of with the service. if you have never been torched in life, try SHIPROCKET.
Sep 06, 2021
Updated by Sangeeta1001
@Shiprocket Team, kindly let me know the process for getting my Shiprocket wallet balance into my Bank Account. it has been 6 days now and the shipment is not picked up. i want to cancel my order and get the money back in my bank account. tried calling call center but they have no answer to it other than " I Have raised the concern to the team".
Just want to close the account and get the money back.
Sep 07, 2021
Updated by Sangeeta1001
Hello Team,

Is someone looking at this? i want to revert the money in my shiprocket wallet to my account.
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    S
    saravindcea
    Sep 2, 2021
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    Address: THEKKEPANDAKASALAYIL, Clappana South, Clappana P.O., Karunagappally Kollam

    I have prepaid the product and it is been delayed for 15+ days. Now tracking shows customer not available. He haven't tried contacting me. I already went there myself and enquired. He told me that they are not able to locate the product
    Awb [protected]
    Till no uodates
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      S
      Sirisha Peesapati
      Aug 26, 2021
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      Address: Brt colany anakapalli
      Website: Shiprocket

      Please return my order i loss my money
      Shiprocket customer support has been notified about the posted complaint.
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        Chinju Babu
        Aug 25, 2021
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        A damaged product from smilzo bra. was delivered to me on Aug 17th.
        I had returned the product. The person came for pick up the next day itself that's 18th of August.
        The seller has not received the product yet. There's no update regarding the product also.
        I would like to know when will it reach the seller so that they can send me the replacement one
        Shiprocket customer support has been notified about the posted complaint.
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          D
          divinarts
          Aug 24, 2021
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          I have been facing an issue with your courier service. I have booked the package through ShipRocket, and the courier service is Ecom Express. The package has to be delivered on 9th of Aug. But Till the date, it's not been delivered. We are not getting a proper response from You. After a few conversations, they stated false allegations on the parcel, like the address is wrong. But they did not call the customer(I have checked with the customer).
          Shiprocket customer support has been notified about the posted complaint.
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            S
            Sukumar Marik
            Aug 22, 2021
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            Address: Narendrapur Rail station ,beside srikhanda primary school ,pin 700152

            I booked sony bluetooth bud & bluetooth headset combo but we find HP-CGL-49 headphone 🎧
            Shiprocket customer support has been notified about the posted complaint.
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              Sukumar Marik
              Aug 22, 2021
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              Address: Narendrapur station ,beside srikhanda primary school ,pin 700152

              I booke sony bluetooth bud & bluetooth headset combo but we find HP-CGL-49 headphone. So I returne product and my money ব্যাক.
              Aug 22, 2021
              Complaint marked as Resolved 
              I booked sony bluetooth bud & bluetooth headset combo but we find HP-CGL-49 headphone. So I returne product and my money return back.
              Shiprocket customer support has been notified about the posted complaint.
              Aug 22, 2021
              Updated by Sukumar Marik
              I booked sony bluetooth bud & bluetooth headset combo but we find HP-CGL-49 headphone. So I returne product and my money back.

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                S
                Sandipsawant
                Aug 17, 2021
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                Doing followup last 8 days but there is no responce about shipment tracking ID[protected]. It got delayed 9 days, shippment booked on 4th Aug.2021 it was supposed to reach on 11th but till date there no responce from shiprocket. Such a pathetic service of shproclet.

                Dr. Sandip Sawant
                [protected]
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                  Kamalkishorjha
                  Aug 16, 2021
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                  Address: Jatar shahab ki gali mahadev ka mandir surange ka bada Lashkar gwalior

                  My order receiving is worng products please replace product & return my money
                  Shiprocket customer support has been notified about the posted complaint.
                  Aug 16, 2021
                  Updated by Kamalkishorjha
                  My order receiving products is wrong please replace my product & return my money

                  I have been delivered wrong product. Please replace my product & return my money. My seller was Anc Gadgets.Received my product today only.
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                    AvneeshPasi
                    Aug 16, 2021
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                    Hi I order 3 pots from teraplanter and they never reached me. I got the message that the parcel was broken and it has been returned back to shiprocket from xpressbess.

                    The company does not exist any more. So i have been cheated
                    Shiprocket customer support has been notified about the posted complaint.
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                      Kapuvijaya
                      Aug 12, 2021
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                      Address: D no 36-92-307/13/1 jaibharathi nagar KANCHARAPALEM visakhapatnam

                      Wrong product pls return this product and return my money
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                        Pradeep0711
                        Aug 9, 2021
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                        We are facing a issue with delivery agent he is a rude and doesn't come to the exact address and stand near by location and ask us to come here only.
                        This problem we are facing on evey order we gets from the shiprocket logistics.
                        Please take this forward for the solutions for future inconvenience.
                        Thank you
                        Shiprocket customer support has been notified about the posted complaint.
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                          Vishal Gouni
                          Aug 8, 2021
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                          Address: Haveli Khurd ,1st floor ,Near Petrol Pump,Ropar Rupnagar 140001

                          I have ordered aa product that is shirts which displayed as new and fashion but I revived a old and wrong product which I orderd then
                          I want to return the product to you r seller who sellers me this product so please help me in this regard
                          Shiprocket customer support has been notified about the posted complaint.
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                            Vishal Gouni
                            Aug 8, 2021
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                            Address: Haveli khurd 1st floor Near Petrol pump Ropar Rupnagar

                            I got wrong product which I ordered
                            Shiprocket customer support has been notified about the posted complaint.
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                              Sultana Firdausi
                              Aug 7, 2021
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                              I ordered a pack of 2 women's front close non-wired inner wireless bras but instead I received the wrong product today on 7th August 2021. The product which I received was a single bra which was also the wrong size. The order number was[protected]. Please kindly look into the matter and help me at the earliest. I either want the amount to be refunded by the company or the product to be replaced. Thank you.
                              Shiprocket customer support has been notified about the posted complaint.
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                                Samar Farooqui
                                Aug 5, 2021
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                                I had scheduled a pick up on the 30th July. The control panel showed pick up would happen on the 31st. No one came to pick up.

                                Then somehow, the pick-up agent scheduled it for a later pick up without calling me. Or confirming with me.

                                I have spoke to numerous customer agents and their senior representatives.

                                Every time they ask me to wait 24 hours. And it has been days. My customers is waiting for his shippment and I could loose business on this.

                                They aren't even ready to provide details of their courier pick up people so I can follow up myself.

                                All I am expected to do is wait.
                                Shiprocket customer support has been notified about the posted complaint.
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                                  priyanka_106
                                  Aug 2, 2021
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                                  Address: Block no. L, 2/1,verna industrial estate, phase 1, verna 403722

                                  A parcel was shipped on 21st of july 2021 from mumbai to Goa from waffle cookies
                                  the estimated delivery was supposed to be on 23rd of july 2021 and since then it has been delayed and till now it is stuck in local Fedex facility in verna till now.
                                  client number is [protected].

                                  it is kindly requested to deliver the parcel as soon as possible
                                  Shiprocket customer support has been notified about the posted complaint.
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                                    dinesh9211
                                    Jul 29, 2021
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                                    Address: india
                                    Website: india

                                    Again this fools ideots doing same issue my awb no [protected] i have booked courier on 24th july still not pickuped, when i complained to customer care same excuse, we have fordwered to consen team bt no proper responce no pickup. I humble recommended n very humble request all business owner n resellers dnt do any transaction with ( shiprocket.Com bigfoot logistic ) they are loose your business n customers, all are un proffessional fools.
                                    Shiprocket customer support has been notified about the posted complaint.
                                    Jul 29, 2021
                                    Updated by dinesh9211
                                    AGAIN THIS FOOLS IDEOTS DOING SAME ISSUE MY AWB NO [protected] I HAVE BOOKED COURIER ON 24TH JULY STILL NOT PICKUPED, WHEN I COMPLAINED TO CUSTOMER CARE SAME EXCUSE, WE HAVE FORDWERED TO CONSEN TEAM BT NO PROPER RESPONCE NO PICKUP. I HUMBLE RECOMMENDED N VERY HUMBLE REQUEST ALL BUSINESS OWNER N RESELLERS DNT DO ANY TRANSACTION WITH ( SHIPROCKET.COM BIGFOOT LOGISTIC ) THEY ARE LOOSE YOUR BUSINESS N CUSTOMERS, ALL ARE UN PROFFESSIONAL FOOLS.
                                    Jul 29, 2021
                                    Updated by dinesh9211
                                    AGAIN THIS FOOLS IDEOTS DOING SAME ISSUE MY AWB NO [protected] I HAVE BOOKED COURIER ON 24TH JULY STILL NOT PICKUPED, WHEN I COMPLAINED TO CUSTOMER CARE SAME EXCUSE, WE HAVE FORDWERED TO CONSEN TEAM BT NO PROPER RESPONCE NO PICKUP. I HUMBLE RECOMMENDED N VERY HUMBLE REQUEST ALL BUSINESS OWNER N RESELLERS DNT DO ANY TRANSACTION WITH ( SHIPROCKET.COM BIGFOOT LOGISTIC ) THEY ARE LOOSE YOUR BUSINESS N CUSTOMERS, ALL ARE UN PROFFESSIONAL FOOLS.
                                    Jul 29, 2021
                                    Updated by dinesh9211
                                    AGAIN THIS FOOLS IDEOTS DOING SAME ISSUE MY AWB NO [protected] I HAVE BOOKED COURIER ON 24TH JULY STILL NOT PICKUPED, WHEN I COMPLAINED TO CUSTOMER CARE SAME EXCUSE, WE HAVE FORDWERED TO CONSEN TEAM BT NO PROPER RESPONCE NO PICKUP. I HUMBLE RECOMMENDED N VERY HUMBLE REQUEST ALL BUSINESS OWNER N RESELLERS DNT DO ANY TRANSACTION WITH ( SHIPROCKET.COM BIGFOOT LOGISTIC ) THEY ARE LOOSE YOUR BUSINESS N CUSTOMERS, ALL ARE UN PROFFESSIONAL FOOLS.
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                                      Aparajita Agrawal
                                      Jul 28, 2021
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                                      Address: Website had said Bangalore, but the courier receipt says it was picked from Bhubaneshwar Odisha.

                                      Hello -
                                      I placed an order on July 8, 2021 for Terraplant through a website called Terrplant.in. The order was for two ceramic planters for a total order value of INR 1598. The order id was #1128. I got an email confirmation about my order from [protected]@terraplant.in, and was promised delivery by July 17, 2021. Later I received 2 emails that said the order was delayed due to covid restrictions. These emails about delay, then about packing, then about shipment on its way, came to me from [protected]@net.shiprocket.in on July 14, July 15 and July 27. My order was shipped through XpressBees AWB No. : [protected] and was finally received on July 27, 2021. However, when the package came it was a small cardboard box, badly squished, and on opening there was some bubble wrapped (not even taped) pieces of small broken terracotta pots, these were hardly 4 inches in size, unlike the big planter that I had ordered. I made a video and wrote a complaint, but the Terraplant website says it is under maintenance, their emails are bouncing, and the shiprocket emails are also bouncing back.

                                      I would like to register a complaint and seek your help in getting my money back.

                                      Thanks!
                                      A Agrawal
                                      Goa, India
                                      Shiprocket customer support has been notified about the posted complaint.
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                                        gowrishankar annadurai
                                        Jul 26, 2021
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                                        Address: VI_42, ISRO staff QUATERS, THUMBHA

                                        [protected]... above tracking id reaches trivandrum but delivery boy not delivering for past 2 days.
                                        He calls but never come...
                                        It's too bad
                                        Please rectify
                                        Shiprocket customer support has been notified about the posted complaint.
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