ShoppersStop.com Complaints & Reviews

Ordered on 25th dec2017. Received on 3jan2018 and returned the next day. Only information received so far is that item is back in warehouse. Still awaiting the refund. So wary of shoppers stop. Not going to make any purchase from this store in future. Why there’s no direct mail address on their site for complaints? The call center no. On returns page has no option to inquire about return status.

I placed and order of a denim cullottes on 20th december 2017. After it was delivered i wasn't satisfied with the product hence i returned it. I wanted the refund to be added to the ss wallet but after having returned it i didn't receive any notification regarding the matter and the money has not been added yet. The order id is[protected]. Please take the initiative to refund my money as soon as possible. Quite disappointed by the way of conduct....

Dear sir/madam

I had placed an order on december 6, 2017. My order no. Is[protected] which i paid by
Debit card. As per their policy product should receive in 5 to 7 days. After waiting for more then 9 days i contacted them & asked about product status & came to know that they have not sent my order. I informed them that for christmas holiday i will be going out of station so if you can send your order please send it before 16th december, 2017 & if it is going to reach after that please cancel it, since i will not be available after that. They agreed to it.
They did not pay any heed to my request & sent the product to my place when we were out of station for holidays. Nobody was available so shipment returned to them.

I contacted customer care about my refund almost chasing their customer care every alternate day for the refund, but there is a false promise that is being made on every call. Whenever i called up customer care about refund i was told to wait for 2 more days, we have raised your complaint, your complaint is highlighted this kind of answer i get.

Highly disappointed from such a well known brand. Btw i am their first citizen card holder since 2008.

Please look into the matter at the earliest & refund my money.

Thanks

Jayshree

Hello ss team,

I just purchased a 3 wrist watch 1-fossil ; 2- esprit ; 3- timex from shoppersstop the great india place on 24-dec-17 at 05:53:13
Cash memo no: 2133, store: 00130

When i am paying total amount of rs.17086 in favor of wrist watch, one of your executive told me to pay with bajaj card to get rs.1000/- discount on purchase of more than rs rs.10, 000/-. So i paid all payment with bajaj card but after payment same executive is denied for rs.1000/- discount amount. - executive name is hari - mobile no. - [protected] he is from bajaj who is sitting in cashier place. I want that rs.1000/- in that regard. Or else know why he mislead or misguide about the issue which had occur and if he is not having all information why he is sitting in ss store.

Second instance in same bill, same date - cashier name is - shriom sharma - 7048218
When i am paying payment he told me to get ss card to get reward point of rs.850/- after 24 hrs from shopping time & ss card worth rs.300/- ; so i trust that executive, i paid rs. 300/- in favor of ss card but when i checked my status of my card there is no reward points is to be added till 28/dec/17 04:15:23. Even i didn't got any type of card number and receipt of rs. 300/-.

Ss, now i want to know why employees of your store is misguiding for the offers if they don't having complete knowledge, as me as a customer i fully trust on ss
But before purchasing they didn't told me that clause of not getting such reward point. Today he is not giving suh positive answer in favor of that.
I discussed about the issue with executive name - sandeep in ss gip store. He didn't pickuping my phone after he know about issue, i demand from him to talk with senior executive or store manager in tht regard and till now he is not responding for that.

I'm not happy with this service.
Before billing if any of your employee told me about such thing i will not pay rs.300 for that card. Your store executives didn't cleared or explain me about that the things clearly. If they informed me about that issue why should i pay by bajaj finserve card or purchase ss card.

Waiting for resolution in my favour.

Aman sethi
[[protected]]
Noida

Hello ss team,

I just purchased a 3 clothing from shoppersstop db city bhopal on[protected] at 08:44:38
Cash memo no: 2818, store: 00155

Sir now i want to exchange the 1 product in 3 items that is theme suit uper tuxido + trouser, tuxido is tight for me i want its exchange, but in store customer service person mr. Subodh denyed for exchange, he said your trouser altered, because of alteration they can changed.
But before purchasing they didn't told me that clause. Today he show me terms and conditions backside of bill.
I'm not happy with this service.
Before alteration your store executives didn't cleared or explain me about that clause. If they informed me about that issue why should want/demand for exchange.

Waiting for resolution in my favour.

Victor francis
[protected]
Bhopal

I had received a text with the offer of 15%cashback if paid via paytm on purchases above rs.6000/-. Yesterday my total bill amount crossed the required rs. 6000/- but the billing counter couldn't take the payment via paytm so i didn't get the cashback offer. If the offer is not being available i think customers should b informed. How do i get my 15% cashback now?

I have ordered a product online "bajaj majesty 1603 tss (16 litre) oven toaster griller (Order number[protected]" on 13th dec-2017 but still product not delivered to me. As per shoppers stop policy product will be deliver with 5-7 working days, i have also complaint 3-4 times on customer care but they are not giving any status or solution also they said we are not giving any surety for this, i have order first time online but service of shoppers stop are very bad i have cancel assignment

Hello team,

On 20 dec 2017 with order confirmation[protected] i placed an order of three dresses. "womens round neck textured midi dress" and what the dispatch has shipped is "womens round neck textured jacket". On receiving the product on 24 dec when i called the helpline support number of shoppers stop they said that i had placed the order for "womens round neck textured jacket" which is correct and my claim on the order of "womens round neck textured midi dress" is wrong and i am short of memory. However, in the confirmation email of the order it can be seen clearly that i had placed an order for "womens round neck textured midi dress". They have had the courage o[censored]pdating my order with a wrong product so that the support staff can't see the correct order that i have placed.

They are trying to cheat people with there online orders.

I need to have this resolved and a full refund of my money.

Thanks & regards
Divya aggarwal

We we were at shoppers stop at shipra mall noida. Amongst various items we also bought 3 aurelia kurtis worth 1099 each which had offer of buy 2 get 1 free. During billing we were asked to pay for all 3. They did offer us a discount of 30% on all the three but that amounted us to rs2307. Instead of rs.2200. It is not about just rs.103, but it is a matter about how your customers feel cheated. Also, we were asked to purchase your membership card worth rs.300 to avail the discounted price. This again is not fair. What if i wanted to shop from here just once. I understand that it might be your company policy but i just want to confirm it.
I request you to please refund the extra money that i paid. I anticipate a reply from you.
Thanks a lot.
Customer id: [protected]

I purchased a pair of superdry sunglasses on 17th dec 2017 from shopper stop elante mall chandigarh. When i came back home i gave it try and i noticed a a little heavy scratch on the glass (Inner side). The next evening i gave a visit to shoppers stop for the same. I narrated the matter to the csd staff. The guy who was attending me told me that he cannot replace it, rather he suggested me that he can get the glass replaced (If i want) on my expenses. I was shocked to hear that. I told him that i need to speak to the higher authority. And the d. M came after sometime.. And i narrated everything again, he told me that the damage could have been done from my end, he didnt had a courtesy to say 'sorry'.. Rather he said that i can raise a compliant for the same. The conversation between us indicated me that i was held responsible of what had happended and they were just there to sale the product to me.
This seems sad and unprofessional to me!
Hoping for a quick rectification.

My order no is[protected]. I had placed an order of four items out of which I have only received three. The fourth item which I have not received is a grey kurti. In the website's tracking it says delivered but the I haven't received it. My complaint number is CAS[protected]MOD4CO.They sent a mail and said they would get back to me but I haven't heard anything in 3-4 days.

I've got a message that we can not process your order as item is not in stock. I've waited for more than 5 days after placing an order just for order cancellation.

Also now i've to wait for 7 working days for my refund.

Really company like you can't fulfill customer needs. Also i placed an order 1st time. Why would i have to wait for my refund for another 7 days?

Company like this 1st take a full payment, and keep you waited for 5 days, then will tell you that item was out of stock. Nice way to invest money from others money.

Also after telephonic conversation with them, they said that we are still trying to arrange, and after disconnected that call, got a message that your order is cancelled.

Why they told me lie about that we are taking your request to arrange once again?

Such a bad experience.

Need a refund of 249rs with 15 days interest of it before 11pm, as you unable to satisfy customer needs. You can't hold the money for so long.

Also i don't recommend you to others..

I have returned one defective piece which was costing rs. 599
After applying hdfc10 i got 10% discount so the cost goes - rs. 539

Shoppers stop accepted defective product and returned only rs. 362.67
I have written so many mails but no reply without solving my query they have returned rs. 362.67 isn't its a big cheat.

Can i get answer to it?

Ss has responded it is system calculated amount, should they have some educated staff to develop the correct calculation and returned system.

On june 30 2017 i placed an order for a pair of shoes which got dropped. There was no order nor reference number. I paid in part using shoppers stop vouchers and in part using my mobikwik wallet money.

The vouchers were refunded but the wallet money was not. I complained over email and phone multiple times. All i hear is that refund is done. O provided proofs. I called several times. No one is listening to me.

Shoppers stop is blaming mobikwik and vice versa. I need my money back.

I have purchased a cloth from bengaluru airport but after reaching to patna i noticed a manufacturing defect in cloth. When i talked to customer executive that stupid fellow told me to again go to bengaluru and returned in the same store that is not possible. I also made a call to latin quarters customer care but he was least bother. There is no showroom in patna, what to do..?

Team shopper stop
I am really confused that you people do a round round game with me. I have sent you a correct bank a/c no and ifsc code and you have said its wrong. You just droop another mail to my mail id which is clone of your previous one. Why you people prolong this simple matter??? I have doubt that you really want to bank my refund amount?
I need a solution within this wee. If its not possible for your team then give your superior/head phone no and mail id i want to talk to them.

Order no[protected]

2 kurtis of stop brand were not delivered and in the status it says that the items have been delivered.

Called customer care many times but they are not providing the proof of delivery, the pod which they shared with me does not have my address on it and the time they tried to deliver.

They still havent refunded me the money even after calling them 9 times on the phone....

Today i visited shopper stop store at the laxminagar v3s mall. Really i must say the service is pathetic. One incident happened to me by mistake and they charged for 800 rs. I was just seeing the mug which has an offer of buying one get one free and mistakenly it cap falls down and broke into pieces. I just want to ask if this type of service you offered to your customers. I did not say anything because i know workers can't do anything but management can.

If by mistake a cup cap falls down you will ask for the whole amount from a customer for that. Will this make your customer satisfied? I was thinking that you are a bog brand but today i came to know that you really are not because the charge you asked me was a small amount.

I will never visit your shopper stop store situated in anyplace. You guys are really disgusting with much pathetic service.

Hi, My name is Ranjan, first time, I had order cloth from shoppersstop on date Saturday, July 08, 2017, Order #88752549 and paid online. But after 3 Month, still product is not delivered, My item tracking number showing "PROCESSING". I called customer care around 15 times and request to refund my money. He assured me that I will get the best of the support from Shopper’s stop and refunct will be credited on next 3 days. After 5 day again called on customer care, and this time she give me fake transaction.
It would be a clear cheating to the customer by shoppersstop.

Trust me guys please don't use buy from shoppersstop.com.

Mobile No. +91-[protected]

I have ordered a product online. Due to size issues i have placed cancellation request for the same order. They have refunded as ss credits which i didn't want. I am following up to kindly refund it to original payment source but every time a they give false intimation that it will be done within within 2 days. Its been a month since i am following up with them. But they have not done anything regarding this issue. Below are complain ids for the same issue:

1) cas[protected]h2t8h5
[protected]
[protected]
[protected]