ShoppersStop.com Complaints & Reviews

Team shopper stop
I am really confused that you people do a round round game with me. I have sent you a correct bank a/c no and ifsc code and you have said its wrong. You just droop another mail to my mail id which is clone of your previous one. Why you people prolong this simple matter??? I have doubt that you really want to bank my refund amount?
I need a solution within this wee. If its not possible for your team then give your superior/head phone no and mail id i want to talk to them.

Order no[protected]

2 kurtis of stop brand were not delivered and in the status it says that the items have been delivered.

Called customer care many times but they are not providing the proof of delivery, the pod which they shared with me does not have my address on it and the time they tried to deliver.

They still havent refunded me the money even after calling them 9 times on the phone....

Today i visited shopper stop store at the laxminagar v3s mall. Really i must say the service is pathetic. One incident happened to me by mistake and they charged for 800 rs. I was just seeing the mug which has an offer of buying one get one free and mistakenly it cap falls down and broke into pieces. I just want to ask if this type of service you offered to your customers. I did not say anything because i know workers can't do anything but management can.

If by mistake a cup cap falls down you will ask for the whole amount from a customer for that. Will this make your customer satisfied? I was thinking that you are a bog brand but today i came to know that you really are not because the charge you asked me was a small amount.

I will never visit your shopper stop store situated in anyplace. You guys are really disgusting with much pathetic service.

Hi, My name is Ranjan, first time, I had order cloth from shoppersstop on date Saturday, July 08, 2017, Order #88752549 and paid online. But after 3 Month, still product is not delivered, My item tracking number showing "PROCESSING". I called customer care around 15 times and request to refund my money. He assured me that I will get the best of the support from Shopper’s stop and refunct will be credited on next 3 days. After 5 day again called on customer care, and this time she give me fake transaction.
It would be a clear cheating to the customer by shoppersstop.

Trust me guys please don't use buy from shoppersstop.com.

Mobile No. +91-[protected]

I have ordered a product online. Due to size issues i have placed cancellation request for the same order. They have refunded as ss credits which i didn't want. I am following up to kindly refund it to original payment source but every time a they give false intimation that it will be done within within 2 days. Its been a month since i am following up with them. But they have not done anything regarding this issue. Below are complain ids for the same issue:

1) cas[protected]h2t8h5
[protected]
[protected]
[protected]

Sir, i entered in shoppers stop showroom and submit my bag to a staff person named jagjit singh having card no. 11774 at entrance. After shopping when i returned there, he refused that he didn't take any kind of a bag and even argue with me that you didn't submit anything here. But after a long argument. When i found myself inside, the bag was there. I request you to please take a strict action against him.

I have buyed a sunglasses brand police. At gvk mall shoppersstop hyderabad i hope it was a duplicate product. Coz i have used rarely in two months the glass has been got blur. And given back to replacement they said wait for 30days now it's 60 days why you people fool for customer so horrible acknowledge receipt number 4673 gvk shopper stop hyderabad.

Sir/madam

I lamminthang sinson working in shoppers stop kumar pacific pune shankar seth road as a cca. Pf account no mh/kdv/13484/41101. Emp. Code s50096. Joining date.09.07.2015. Leaving date 15.12.16. Pf form submitted on 23.05.17. But till i do not received my pf amount. So, i request to have a look into the matter, through the above details. Please responds to this mail [protected]@gmail.com

Thanking you
Lamminthang sinson

I have purchased one kurti of soch from shoppers stop sector 10 rohini, delhi on 21.08.2017. On the piece, there were two price tags - one was sale tag rs.598 and another was rs.798. Billing was made considering the higher price of rs.798. When i again visited the store on 26.08.2017 to give the credit note of rs.200, their officials denied to give the credit note of rs.200 and instead asked me to leave the piece and take credit note of rs.798. They stated that the sale tag was not detached from the piece by mistake when the sale ends a day before. This is not acceptable since it is their responsibility to detach the sale tag from the item. Kindly look into the matter and arrange to provide me the credit note of rs.200.

Order no.95199538
I have returned this product - women's round neck printed kurta as the size was m and i needed l. They said they will send l size but it has been 5 days and they haven't.. I tried calling customer care but no one takes the call. One lady took the call and said wrong number, though it was shoppers stop customer care number only. I need my refund.

Hi team,

I have booked cot on 30th jul'16 and cot got delivered in sep'16. From day one - i am facing with cracking loud sound with the cot while sleeping. Even just turning getting loud sound, due to which not able to sleep properly in the night.

Informed home stop, royal meenakshi mall, bannnergatta road, bangalore. 2 times they checked and finally they replaced the cot in apr'17. For one month - i did not had sound issue and again from may'17 - getting same loud sound. Again given the complaint to home stop. They said they have informed the distributor.

Problem is with cot model.

Bill no: 9517/102, dop = 30/7/16, bill value = 32, 399=00.

Request you to please check and do the needful.

Regards,
Venkatesh gundu

Hi,

I have placed one order between11:25-11:35 am on 20th aug 2017. Below goes details of the order.

Item:
https://www.shoppersstop.com/van-heusen-mens-regular-fit-solid-polo-t-shirt/p[pr...⇄

Size l

Amount paid by gift card: 652.4
Gift card number:[protected]

Amount paid by hdfc netbanking : 346.6

E-mail id: biswanath. [protected]@gmail.com

After placing the order money got debited and gift card balance got consumed but no order id was generated and control was redirected to login page. I want immediate refund for this failed transaction else i shall approach consumer court.

Regards,
Biswanath

On 20 th may, i bought a raymond trouser from latur shoppers stop. But it's stitches removed & got torn. Also it got color faded.. It happened just after 2 or 3 washes hardly.. If i spend 1799 for this trouser, then what it is worth for me.. If this happens with such a brand so how can we trust your products.. Hope that provide me your honest solution on this before i complain.....

This is regarding the order number 94558837 which was placed on 4th august 2017. The order was shipped through delhivery courier service with awb no. [protected].
The order was shipped from calcutta but it never left calcutta and it went missing in that location on 8th august. After constant follow ups with shoppersstop customer care, the courier team started searching the package. The customer care assured me that i can raise a request for refund if i do not get the parcel. On 17th august i had request the customer care for the refund, they said, we will raise the refund once the package is returned to us. Now the problem is that delhivery team has messed up the courier so neither i will get it and nor they can return it. So shoppersstop should ideally refund my money and settle with the courier team but they are not raising the refund unless they get the courier back. Please take some action against these fraud people and help me get the refund.

https://www.delhivery.com/track/package/[protected]

I have purchased catwalk shoe which was in discount sale in one of your outlet situated in royal meenakshi mall, bannerghatta, bengaluru. My skin is getting torn near my ankles due to usage of the shoe and i'm unable to wear it. I had visited there to get it replaced or get an alternative solution but was of no use. Instead i had to come back empty handed.

Had bought a mens jeans from Shoppers Stop at TGIP mall Noida, but after first wash of the jeans the colour of the brand logo at the back spread over the the jeans. Pepe jeans london being one of the best brand is always preferred but looking into this situation it is very disappointing. I have complained offline to the Shoppers Stop Customer Care on 30 July 2017 but I did't expected this type service from Shoppers Stop, very disappointing it is. I would like the customer care to look into the matter on urgent basis and refund the money so that the trust on the brand from my end stays the same.
My Complaint no is 6173.
TRX No. 3963/130/152
DOP : 15/07/17
SKU :[protected]

This is to put a notice before you that i purchased a kraus brand black jeans and its not been a year but few months back the jeans got torned like the fabric is completely damaged. How can a branded denium b like this??? You guys should take actions on this!!! It forced me to think that might be it was not genuine product. I used the same brand earlier as well but never faced such issues before. I hope for you promt reply.

Regards
Rushvi

For my order no 92826156, bluedart had delivered the gift card of rs. 5000/- to a different address and a different person. There was no call done to me for the delivery of the product. When i tracked the airway bill number, i called the customer care asking them to return the product as this was to gift somebody for their farewell and i had to physically to the nearest outlet to buy another gift card.
After initiating a return/refund request, bluedart delivered the packet at my mentioned address. Now i have 2 gift cards of rs. 5000 each and absolutely of no use.
Because of your error and mismanagement why should the customer be at the receiving end.

Hi,

We have purchased items for 6, 397.30 rupees on[protected], at that time there is a offer for sbi card holders for more than 5000 rupees order, there will be a cash back. Still i haven't received the cash back. I called 2 times but shopper stop guys not responding correctly. Please look into it

Customer name: apoorva v
Mobile num: [protected] or [protected]

Cash memo : 8382
Register: 124

This is the re the order id order id[protected]. After placing order i got to know that product was out of stock. They sent a mail that they will refund, to which i said please check for alternate product. I didn't receive either the shipment or the refund. Followed up multiple time. A few time they mentioned that amount will be refunded, still i didn't get. Transaction amount is 1645.
My registered id is raghwendra. [protected]@gmail.com
Phone no: [protected]