ShoppersStop.com Complaints & Reviews

For my order no 92826156, bluedart had delivered the gift card of rs. 5000/- to a different address and a different person. There was no call done to me for the delivery of the product. When i tracked the airway bill number, i called the customer care asking them to return the product as this was to gift somebody for their farewell and i had to physically to the nearest outlet to buy another gift card.
After initiating a return/refund...

Hi,

We have purchased items for 6, 397.30 rupees on[protected], at that time there is a offer for sbi card holders for more than 5000 rupees order, there will be a cash back. Still i haven't received the cash back. I called 2 times but shopper stop guys not responding correctly. Please look into it

Customer name: apoorva v
Mobile num: [protected] or [protected]

Cash memo : 8382
Register:...

This is the re the order id order id[protected]. After placing order i got to know that product was out of stock. They sent a mail that they will refund, to which i said please check for alternate product. I didn't receive either the shipment or the refund. Followed up multiple time. A few time they mentioned that amount will be refunded, still i didn't get. Transaction amount is 1645.
My registered id is raghwendra. [protected]@gmail.combr...

Dear sir,

I would like to bring to your kind notice i have made purches on 29.07.2017 at raipur airport through my credit card. Today i received a call my sbi credit card team and said your card is hackd and do some fradulent transations kindly close your credit card and also asked where is you last transation made i said shoppers stop raipur air port they said some this is wrong at that.

My request is to kindly...

I bought 4 products today. 2 @ 60% discount and 2 @40% discount.
After billing when i checked receipt, i realized items supposed to be at 40% discounts were charged more (With discount of ~35)
After checking with at customer service desk, their executive told there is 5% gst added. Which was not mentioned on bill for those items. After logical argument and that guy checked in system he acknowledged it was an system issue.br...

I'm prithvi from hyderabad. I purchased a police watch at hyderabad airport on 17/07/2017 around 12pm in the afternoon. I was charged rs.5995 for a watch that actually costs only rs.4995. I actually did not check for the prices before the purchase. I saw the same watch in banglore shoppers stop for rs.4995. I then checked it on your website as well, it was rs.4995 only. Here attached are my bill, screensots of the watch prices on your website....

As a regular customer of shoppers stop, i was shocked to receive a damaged shawl which i purchased from the airport for a distinguished colleague. It was returned to me with bad remarks and i stared at her dumfounded. I travel to more that 5 countries a month and never have i been so disappointed by shops in the airport. I was enraged by this despicable situation. I am writing immediately after discovering this situation late after work because...

Order id 82282219
Order date monday, june 05, 2017
The product (Fossil mens machine watch fs4487i) got it delivered june 12, 2017 through ekart.
I received the product with damage in the strap material, and looks like used.
I wanted to return this product and contacted shopperstop team with product images by june 14.
They agreed for refund through call, but after that i didn't get any communication regarding...

I worked in shoppers stop from 6th june 2016 through campus recruitment and gave resignation on 5th january 2017, hr made me exit from company and promised me to give relieving letter after when i called they told hr resigned from job wait until new hr comes till today i tried but still they have not provided me relieving letter and no settlements and no single response i have to provide that to my present employer as my confirmation is on...

I have order two pair of jeans online. But somehow one is fairly alright but the other jeans is too tight for me to wear. So i wanted to exchange the product. But i am unable to do so as its not giving me any option to exchange because its still showing the items is under processing. But i hv alredy got the delivery on 10july. So one of the product i can keep it with me but the other product seems inappropriate for me. So i would like to...

I purchased a watch thorugh shoppersstop app.

Order id 84211914

Issue 1:
Colour in app shows watch dial colour and strap colour in black
But original watch dial color is black and strap colour is grey colour.

Issue 2:

The original mrp on watch box is 8995
But on the app they are showing 10500.

I believed the price on the app and purchased the watch...

The website is not available for tracking my order ...when should it delivered let me know... it is urgent, , it is a gift
it is emergency so i bought it for extra 500rs other than other websites flipkart but there is no details about my order status till now
without any details how should we track after order confirmation there is no msgs about it to me...

Hello,

I am writing with regards to the behavior by the customer care team who are in the shopper stop in the gopalan mall, opp to rmz infinity,
I had a concern but dint get proper reply especially the person by name 'tamil' doesn't know how to speak to the customers, he was very rude very time i went, never expected this kind of the behavior from shoppers stop atleast.
The customer care people who sit for the...

Dear sir

I ordered 4 items from you vide order no. 80006629. Price of these items was rs. 1096/- which was paid by me online rs. 896/- after using coupon of rs. 200/- given by dish tv to me.

Yesterday, i received the only 3 goods whereas you did not delivered one item of rs. 299/-, which is breach of your commitment after accepting my order.

Further, you processed the refund o[censored]ndelivered items...

Hello
This is regarding the worst brand shopperstop is selling is lemon and pepper i hv bought two footwears one for 1699 and second for 1799.in one week itself my both the footwears broke and sol came out.
When i asked them to change my footwears the person sitting in exchange and returns department told me that you will get in 25 days we will get it repaired. Then why we should buy such expensive things to get them repaired...

I brought a lipstick and it was about to expire in nov 2017. So i returned it and they said they will provide me a fresh one. But the one that they provided was a lipstick where the sticker with expiry date was externally attached. I am very much disappointed with such a fraud thing that was done by shoppers stop. I had to return that and when i said that i dont want to buy product from that particular brand, the person at the counter literally...

I went to purchase a maybelline concealer in shoppers stop salt lake kolkata and the staff named Lipika in the maybelline cosmetics department was highly unprofessional and untrained about cosmetics. Instead of a concealer she literally forced me to buy a newly launched "fit me stick foundation" which wasn't even a close to what I was looking for !! Once I got back home and looked at the newly launched product details in the company website...

We have bought a lavie bag from shoppers stop. The bag was only used once and the skin of the handle is now peeled off. The worth of the bag is 2750. Its been only two weeks since we bought it and have used it for 3 days only. Total cost was around 4800. This is my second worst exp with lavie. Lastyear i got a bag for 2600, the chain got torn off in 3 months only. Since it is mustard colour, i am not even getting replacement...

I have made an online transaction in "www.shoppersstop.com" on 09.04.2017 and made payment through my gift card and mobikwik wallet. The transaction got failed due to some issues, but the amount got debited from my gift card and mobikwik wallet. I immediately raised the complaint in their customer care number and sent the required details to their e-mail address. 15 days passed so far, the amount not been refunded yet. Whenever I used to...

I had ordered a product an alley band order number is 74411404 on 21st arpil, today I had received the product but it don't meet my expectation I want to return the product now but the executive is saying that the product is neither exchangeable nor refunded. Infact on 24th I had spoken to another executive he told me that yes we will arrange the pick up if you do not like the product and even the amount will be get transferred into your...