ShoppersStop.com Complaints & Reviews

I have order two pair of jeans online. But somehow one is fairly alright but the other jeans is too tight for me to wear. So i wanted to exchange the product. But i am unable to do so as its not giving me any option to exchange because its still showing the items is under processing. But i hv alredy got the delivery on 10july. So one of the product i can keep it with me but the other product seems inappropriate for me. So i would like to exchange the product and take another one in exchange.
Please help

Please help

I purchased a watch thorugh shoppersstop app.

Order id 84211914

Issue 1:
Colour in app shows watch dial colour and strap colour in black
But original watch dial color is black and strap colour is grey colour.

Issue 2:

The original mrp on watch box is 8995
But on the app they are showing 10500.

I believed the price on the app and purchased the watch for rupees 4250/- (As they gave 50% discount and besides on it i applied save20 coupon on 10500).

But 50% on rupees 8995/- is rupees 4497.5/-
And save20 on rupees 4497.5 is rupees 3598 /-

As is have been cheated i request to take the product back and refund my 4250 rupees

The website is not available for tracking my order ...when should it delivered let me know... it is urgent, , it is a gift
it is emergency so i bought it for extra 500rs other than other websites flipkart but there is no details about my order status till now
without any details how should we track after order confirmation there is no msgs about it to me

Hello,

I am writing with regards to the behavior by the customer care team who are in the shopper stop in the gopalan mall, opp to rmz infinity,
I had a concern but dint get proper reply especially the person by name 'tamil' doesn't know how to speak to the customers, he was very rude very time i went, never expected this kind of the behavior from shoppers stop atleast.
The customer care people who sit for the exchange and other issue should improve a lot on there behavior, there are very very bad.
And another concern i had is any readymade pants will not fit the person, so the tailor doesn't do side alternation (Taper) only the length he does with only lenght how will it come out good?, why should we pay 3k for the pant and again go pay 200 outside and get the sides and length altered??? I spoke about this to joseph fernando, but even failed to give a good resolution.

Dear sir

I ordered 4 items from you vide order no. 80006629. Price of these items was rs. 1096/- which was paid by me online rs. 896/- after using coupon of rs. 200/- given by dish tv to me.

Yesterday, i received the only 3 goods whereas you did not delivered one item of rs. 299/-, which is breach of your commitment after accepting my order.

Further, you processed the refund o[censored]ndelivered items just rs. 244.44 whereas the item cost was rs. 299/-. It seems that you have deducted partial amount of coupon used which is totally wrong on your end as i already paid rs. 200/- for this coupon to dish tv whereas you are giving me benefit of rs. 145.44.

The coupon was to be used on purchases of rs. 1000/- which was done by me but due to fault on your end you did not delivered the complete order which make me loss of rs. 54.56.

I request you to credit rs. 54.56 in my account immediately with a compensation amount of rs. 5000 for default in services and cheating with customer otherwise i will raise a complaint against your malafide trade practice to department of consumer affairs, ministry of india and file as suit against your company for compensation of breach of commitment and less refund.

Hello
This is regarding the worst brand shopperstop is selling is lemon and pepper i hv bought two footwears one for 1699 and second for 1799.in one week itself my both the footwears broke and sol came out.
When i asked them to change my footwears the person sitting in exchange and returns department told me that you will get in 25 days we will get it repaired. Then why we should buy such expensive things to get them repaired in one week. Cheaters shopperstop and worst brand lemon and pepper dont buy anything from this store.

I brought a lipstick and it was about to expire in nov 2017. So i returned it and they said they will provide me a fresh one. But the one that they provided was a lipstick where the sticker with expiry date was externally attached. I am very much disappointed with such a fraud thing that was done by shoppers stop. I had to return that and when i said that i dont want to buy product from that particular brand, the person at the counter literally misbehaved and forcing me to take any product from his counter. This is just not expected from shoppers stop. Please sell fresh products and train your employees to behave well. A very bad experience, didnot expect it from shoppers stop. Please take care of these things, thanks!

I went to purchase a maybelline concealer in shoppers stop salt lake kolkata and the staff named Lipika in the maybelline cosmetics department was highly unprofessional and untrained about cosmetics. Instead of a concealer she literally forced me to buy a newly launched "fit me stick foundation" which wasn't even a close to what I was looking for !! Once I got back home and looked at the newly launched product details in the company website it absolutely says it is a foundation and not a concealer!! On calling up the store the lady kept arguing that it will serve the purpose of a concealer too!!

Enough of serving their respective targets on newly launched products and fooling people!! Or probably their staffs needs to be trained and educated enough on the products they are selling!!

This is the second time in the same store they have kept such untrained staffs due to which we had faced problems!! I really need a solution to this

We have bought a lavie bag from shoppers stop. The bag was only used once and the skin of the handle is now peeled off. The worth of the bag is 2750. Its been only two weeks since we bought it and have used it for 3 days only. Total cost was around 4800. This is my second worst exp with lavie. Lastyear i got a bag for 2600, the chain got torn off in 3 months only. Since it is mustard colour, i am not even getting replacement

I have made an online transaction in "www.shoppersstop.com" on 09.04.2017 and made payment through my gift card and mobikwik wallet. The transaction got failed due to some issues, but the amount got debited from my gift card and mobikwik wallet. I immediately raised the complaint in their customer care number and sent the required details to their e-mail address. 15 days passed so far, the amount not been refunded yet. Whenever I used to call their customer care number, they will ask for the entire story and at the end they will say that " I will forward your issue to the concerned team to work on high priority and it will get resolved within 24-48 hours", but they will never close the issue. "WWW.SHOPPERSSTOP.COM" is the WORST ONLINE SHOPPING SITE, I have experienced so far.

I had ordered a product an alley band order number is 74411404 on 21st arpil, today I had received the product but it don't meet my expectation I want to return the product now but the executive is saying that the product is neither exchangeable nor refunded. Infact on 24th I had spoken to another executive he told me that yes we will arrange the pick up if you do not like the product and even the amount will be get transferred into your account. Such a disappointment I had purchased the product for the 1st time and such a bad result. please arrange a pick up for the product and refund my amount.

My name is aakanksha jain. I lived in gurgaon and i am the regular customer of shoppers stop mgf metropolitan mall,, mehrauli gurgaon road, gurugram, haryana 122002.

I have purchased ladies golden watch of guess brand in may 16. Its cost was almost 15000 rs.

At the time of purchase product have a guarantee of 1year but on that moment when i faced issue with brand strap colour has been fade within 4-5 months.
I visited that place in september 2016 also that moment they said chain will be changed but you need to carry your guarantee card. But due to some personal issue i was not able to visit between sep - mar.

I visited on 19th april with guarantee card and watch to submit it they said, “we can’t do anything. They were very rude even they did not offer to their customer to sit properly.
Me and my husband were asking so why they mentioned that this product is in guarantee at the time of purchase and why they making fool to their customers.
Even the behavior of the executives are very rude they even didn’t try to listen their customer concern they said it can’t be possible. We can’t do anything.”

All #. Very disappointing. Very bad experience.
Will never visit this mall again and will never buy anything from shoppers stop.

I am very disappointed with you guys. Not accepted this type of attitude from shoppers stop.
I will not suggest to anyone to buy anything shopper stop.

I request to senior manager to have a look in this case and i am going to register this complaint in consumer court as well.

Aakanksha jain
Mobile-[protected]
Email - [protected]@gmail.com

I ordered for a Casio Edifice Twin Censor watch on shoppersstop website on 26th October 2015.

There was an offer on the site and the watch was priced at Rs. 1999 and I paid the amount in full.

Order number is 00324093. When I did not receive any tracking information even after 3 days, I reached out to the customer care and was promised that the order would be shipped in another couple of days as it usually takes close to a week to ship the order.

Later I got a call from a customer service personnel trying to explain it to me that someone at their end messed up the pricing and that they couldn't give me the watch for 1999 and said that a refund would be processed.

I ordered the watch a Durga Puja festive gift and the entire went down the drain. I tried reaching out to their customer care as well as their top brass but they were not even ready to take accountability.

I am not looking for a response from them. I want to know if someone can help me file a case against them because I recently got to know that I can file a consumer case with in 2 years of the issue being faced. That means I have approximately 5 months to file the case.

Kindly help me.

A defective product(dress) was delivered to me, when i raised a request for return, i was asked to send the pictures of the defect. sent that also but since then its been 4 days have not received and response. Called customer care also they said sorry etc, you will receive a reply in 24-48 hrs but didn't hear anything yet.
My money (1500INR) is also stuck with them. now that they have my money they are least bothered to respond also. Request you to take strict action against them.

I have purchased a first citizen membership from sopeers stop janakpuri, delhi outlet. The marketing people told us that there are various benefits including free parking.
First time, when i bought the membership they have redeemed the parking by adding points in my card without any purchase. Anyhow, i purchased the product later but the parking amount was added already without any bill or purchase.
Now, i went there for the second time, they are not ready to redeem the parking money instead they are forcing us to buy something.
They have never told me this at the time of purchase.

Parking fee is just a small amount which will not make anybody poor or rich. What matters is ethics and loyality that you give to your customers.
I request you to please help me getting refund my membership or provide me free parking as told by them.

Hi,

I have placed an order # 59482515 on shopperstop for 1782.25/ on 13th feb using FreeCharge. Shopperstop have cancelled the order and not refunded my money. Whenever I call the customer care or mail them, they conveniently putting a blame on FreeCharge saying that they refunded the money in my FreeCharge wallet, but till date I can't see any refund in my FreeCharge wallet. Shopperstop is asking me to contact FreeCharge, because they are saying that they have refunded the money long back in my FreeCharge. Now I don't know who is eaten my money is it FreeCharge or shopperstop. Firstly taking order and then cancelling it without any reason and now after contacting 100 times and spending lot of money on phone calls I am sick and tired. Worst service, very disappointing, it's a clear case of cheating. I need my hard earned money back.

You are fake ...you dont deliver products ordered once ..ur customer care service is pathetic ..just u lute pepls fot money for days..
Had ordered celio jacket after wen it was available in stock..order got placed money got deducted n after two days u communicate me product is out of stock sorry we cant deliver..
Order no.63443956.
Check n reply.

I placed my order on 28.02.2017 at www.shoppersstop.com. After making the payment I got the mail with the copy of my order saying that order is successful. In that copy of the order there is no order ID, neither I am able to track my order nor there is any action from the sellers site. So please provide me the details regarding my order with CCAvenue reference number[protected].

I submitted my bag of Tommy for repair as it falls under warranty. I supposed to recieved the product after 25 days. Now it's almost 50 days and I haven't received any update(neither call nor email) from shoppers stop.
Today I called 5th time to get an update about my bag and they provide the same update which I got in last four calls.
Update is : They(Tommy Hilfiger) are working on repairing your bag. We will update you when we receive any update.
This is UNACCEPTABLE. So unprofessional behaviour of shoppers stop, they don't bothered to intimate their customers.This made me to think before purchasing products from shoppers stop.

Best Regards,
Sudeep Sarkar
Email: [protected]@gmail.com
Contact: +91-[protected]

Dear sir/madam,
Order no: 56411450,
With reference to the abovesaid order, I ordered product SKU #[protected] BAJAJ Glacier PC 2005 Air Cooler in shoppersstop online store. When i received the product it's in damaged condition. I asked them via mail to refund or replace the item and do a reverse pickup for the same. They refused todo the same. Please do me a favour for the same. I enclosed the photos for the abovesaid complaint. It's bottom of the water tank broken and lot of dust in blower area. so it's used one. We can't fill the water and use it. And plastic parts are not covered in warranty too. So, shoppersstop only replace or refund the same.