ShoppersStop.com Complaints & Reviews

I had purchased a kurti from shoppersstop app on 16th aug 2018 and soon returned it as it was not fitting me. After 1 month when requested for refund they tell me my bank account details are invalid hence they are unable to process my request, so i filled the google form once again and call their toll free number where customer care executive assures me i will get refund by 12th nov without fail. I was waiting for the amount to come then i receive a mail again today (22nd nov) that my account details are non-existent hence they are closing my case. I am shattered because after waiting for such a long time i get this response and on the other hand i do numerous transactions with the same bank account details. Please help.

I have never seen such a worst online shopping as like shoppersstop.
They are easily cheating customers in money 1st and quality 2nd.
For any issues raised in regards to money refund or gift vouchers will never be resolved.
I only advise everyone not to choose shopperstop online shopping when you value every single rupee.
Final result from shoppersstop is always like customers will lose money in 1000's but they will not even give a rupee back.

Fraudulent shopping and worst service. Through off your customercare service

I have redeeemed a voucher which was received as my award in my office.
Out of 1750, i received an order number only for 750rs. But for 1000rs, though there was no stock of gift voucher it was deducted fron my account.

While checking with customer service, they are telling to check with my corporate office when they are not relevant for your fraudulent service.
Further, the team s asking for account details even after clearly stating that it is redeemed from my award and not from any bank accout.

I ordered an estee lauder modern muse perfume vide order no[protected] on september 25 but when i received the package, the perfume bottle was totally shattered and there was not a drop of perfume left... Contacted their customer care several times in last one month but no satisfactory response from them.. They just say that we are working towards it... Utterl dissappointed & dissatisfied with your services.

I want my money refunded at any cost as they are duping customers and looking into the matter for more than a month.. Please refund them as soon as possible or send me another piece of the product...

I did two times transaction through shoppers stop app by sbi net banking, both time the transaction was successful and money got redeemed from my account but the order was not completed successfully. Later i was informed by shoppers stop team that they didnot get any transaction at those time, then i contacted my bank and from there i got confirmation, transaction was successful after they checked with the merchant. I am attaching some screenshot as proof. Please go through those and return my money in my account as soon as possible. I want my money back in my bank account. I am very disheartened and the service which i have received from them is very unsatisfied.

I purchased a frock from shoppers stop on23-8-18 for rs.949/- & returned it on next two days but till now i didn't get the refund for it inspite of several calls to it's toll free number also. Now i am fed up and by repeated calls to them. I am enclosing the screeshot of my purchase. Please refund the amount at most earlier.

Regards,
Patil anitha

I purchased POLICE brand watch from shoppers Stop, D B Mall Bhopal stores in July. Due to not working I hand over the watch in shoppers Stop Mall, Bhopal for repair on 21.09.2018, against receipt No. 4486 dtd 21.09.18. Representative of store assured me within a forth night watch will be repair. After that I call on 06.10.2018 for know the status of my watch but store representative asked me to wait for more -10 - days. I again called to your store at 4.20 pm today but representative of store Mr Rizwan said as per our policy it take minimum -45 days to repair a watch. I am very disappointed with your very poor service and un- responsible behavior of your staff. Sir. I want to know that, is their any time guidelines for provide service? if not, why said fact was not disclosed at the time of sale the watch and when you deliver my watch.
In this respect I called on toll free No. [protected] at 5.17 pm today and talked with him about 15 to 20 minute, but your representative not registered my complaint.

I think shopper stop should not keep the brands they cannot service. I gave a Giordano watch at andheri shopper stop for change of belt on August 28. On 5th October I got a call that the watch is ready. On going to collect the watch I realized that wrong belt has been put. On asking for a solution the staff said they it is my mistake and this is the only strap available. After minutes of discussion the solution provided is that they will put my old strap back. My one and half month wasted and no solution. Stop taking customers for a ride. I know this will change nothing but I need an answer if you are providing a service for which we are paying how it is not your responsibility

I had placed an order of 4 items out of which 2 items i had returned. The two products were picked up separately. For the 1st product refund process was initiated and the amount was also deposited (I received the mail) but the account number to which the amount was refunded was wrong.
And for the 2nd product the product has reached back but till now refund process has not been initiated.
Order no[protected]
Cas[protected]b4s0m9
Cas[protected]j3k7y1

I have bought an item on shoppers stop web portal on 1 sep 2018. The product that i received was damaged so i returned the product but for returning the product i have to call several times to the customer care for generating the return request. The item pick up was arranged from the company on 10 sep 2018. They told me that refund will be given in 7 to 15 days maximum. I got sms that "we have received the item in our warehouse and after post quality checks, refund will be initiated initiated and will reflect in 2-3 days into your bank account" on 18 sep 2018. After not receiving the refund i called customer care several time and they always tell me that they are sorry about the delay and it will be refunded in next 24 to 48 hours. Today is 7 oct 2018 and i have not received the refund. It has been over a month and still there is no sign of refund.

This is the worst customer service i have ever experienced.

Dear sir, i am raja mahendra babu pindi. I was working in shoppers stop vijayawada location andhra pradesh from 1st jan 2015. I was resigned my job in june of 2018. Actually i want to claim my provident fund amount now but my name was wrongly entered by hr on my joining time later it was corrected in company addrelin but it is impossible to change my name in pf blog. My name is raja mahendra babu pindi. But it is entered as raja mahendra rao. Please help to resolve my issue. It was the mistake done by hr of shoppers stop

Initiated Return for the Louis Philippe Shoes I purchase from Shoppersstop App online. But its been more than 15 days now still no pickup has been done.
The reason for return is the shoes sole which is shown is app is not same with the one I received. Second, there is slight difference in color of left and right leg. The Box when received is in damage condition. Third, No Louis Philippe tag.

My Order no. is 13395323.

I made a purchase of perfume as a gift. Before wrapping it as a gift (From the store itself) i asked if it will be eligible for return if the price is cut. One of the staff member told me that it’s fine.

Now when i came to return it they are not taking it and the reason given by them is that the price is cut by the marker. The perfume is quite expensive and why will i’ve to bear a loss when it’s a mistake from the side of their staff. I demand it to be returned and a credit note against it.

Ordered cloths on shoppers stop portal. Got wrong size. Returned. It is more than a month. They are not refunding the amount. Reached customer care multiple times. They are no better than an automated voice machines. Issue is not resolved. Refund money goes to shopper stop wallet after multiple calls. They are not refunding the money from the wallet to bank.
I think rbi should stop these wallets and indian govt. Should control the online e-commerce transactions.
My money is stuck with shopperstop and they are not refunding.

I have bought an item on shoppersstop web portal on 6 aug 2018. For some reason i had to return the item so pick up was arranged from the company on 9 aug 2018. I got sms that we have received the item in our warehouse and after post quality checks, refund will be initiated finally on 29 aug 2018 i received the sms that refund has been initiated and will reflect in 2-3 days into your bank account. Today is 10 sep 2018 and after repeated calls and emails i haven't received any refund. My refund is for 2799/-.

This is the worst customer service i have ever experienced. I can call this 'simply pathetic'. I will attach the return receipt with this message.

Hi i orderd a fasttrack reflex band for my husband to gift him after i gifted he open it n uts not swticing on n i have also see website n its not showing option n after that i mail thrm bur they r not respinsing at all n this product is of rs 1995 n its a huge amount for me plz take ur product back n gave my money return i had very bad experiance for this product n reply me asap

I am writing this email to inform you that i had a very bad experience with shopper stop online shopping. First, i have not received the material on time and now i am waiting for my refund amount after cancelling my orders. I am doing a continuous followups with your customer care but everytime i am getting an answer that they have updated the case and i'lll receive my refund as soon as possible. Now it's been more than 1 month. Could you please let me know how much time will it take for refunding my amount.

Below are the order details :

1. Order id[protected]Order placed on 02nd aug 2018)

Cancelled / not accepted the products due to not delivered on time.

- girls peterpan collar solid asymmetrical product (2 quantity)
- girls round neck assorted layered dress with sling bag (1 quantity)
- womens round neck solid pinafore dress (1 quantity)

2. Order id[protected]Order placed on 02nd aug 2018)
- girls peterpan collar solid asymmetrical product (1 quantity)

I was placed an online order for some occasions but i have not received the delivery hence i have cancelled all my orders.

Now i am struggling for my refund. Every alternate date i am calling your customer care but no use.

I have only received below refund :

Rev of pmt id [protected] (Amount rs. 750/-)

I am requesting you to do the needful by providing my refund in original more of payment (Netbanking).

Hi,

I have asked for a product exchange and it has been a month, i have not received any feedback from customer care and called their twice or thrice and nor on mail.
Since a month i have not received the exchanged product and money.
Its really disappointing from shopper stop as they should take some action.

I need my amount back.
Order id :[protected]

I raised an order[protected] on 5th aug '18 containing 3 kurtas, the yellow kurta reached me on 11th aug '18 & i raised a return & refund request on 15th aug '18. The pick up of the item was complete on 17th aug'18; till date ie 3rd sept'18 shopperstop is giving me same reason that give us some time to refund your money, it is enough now!
Please help me get the refund asap.

My order id[protected].. I had ordered 3 items on shoppers stop 3 days back.. Now they are cancelling all the items saying ki out of stock.. Before they dint inform me anything.. I closed my account thinking that these people will deliver my orders.. I want to badly sue them in consumer court.. So please i want to complaint against shoppers stop.. Worst shopping experience..