ShoppersStop.com Complaints & Reviews

Hi team,

I have purchased a branded top of zink in sale from your cc1 outlet for approx 1000 in sale and i m getting same product at different shop at 500.

This is cheating customer... Branded product should be of same price and not which soo my variance as per government... Then we should not buy product from shoppers stop.

I need a reason y such variance is there in a branded product... And...

Hello,
I want to escalate my issue with shoppers stop. More than 20 days that i am trying to return an item which was sent wrongly to me. I had ordered 44 inch shirt but 42 inch was sent to me by order tracking number [protected]. After that, i am not able to initiate a return from your website as even after 15 days of receiving the shirt, it was showing in transit status. Raised complaint through emails multiple times but every time...

I have been a regular customer since 12 years but this time on 14 July WTP JAIPUR shoppers stop visit was horrible for me along with my friend.. As I took many clothes for trial and then satisfied with 2 dresses I was about to purchase them... Then suddenly 2 of the store's person came to us n said that this product has been damaged by us.. n have to buy it... We tried it but there was not such thing during our trial...if it had been something...

Had purchased 2 formal trousers of shoppers stop brand on offer buy 1 get 1 free on 14.07.18 at GVK one Mall, Banjara Hills. Gave it for alterations. When trying on reaching home, the length is too long. Again I went to the same CSD, 3rd floor, men's section on 15.07.18 for alteration again. After about an hour I collected them and went back home happy that it will fit me. But to my surprise, when I tried them, it wasn't done any alteration....

I have ordered cosmetic product online on 6th June 2018, But I received expired product 19th June. I asked customer care and based on discussion I have return that on 20th June.

After that I am continuously following them for Refund. I visited store as well, but till date no progress. I asked for credit note but they said, since the payment was done by COD, so it will be bank transfer only. I trusted them and share my bank...

We have ordered online womens mandarin neck slub kurta with jacket (Black /l) on 22.06.2018 vide order no.[protected], ref. No.[protected]. The shipper details are from shoppersstop bpk star indore. The salwar kurta has been delivered and the bottom is missing. And without the bottom, we are unable to use salwar kurta. Accordingly, you are requested to supply the bottom urgently....

Why are there is no law for buyers protection. I already paid from travel visa card. When the amount has already transferred they you insisted that i should sign if i don't enter pin which clealry they don't have any idea about! They refuse to listen travel cards doesn't work that way! If anyone has travel cars from aboard.. Guys! You understand what i mean and agent at billing counter want to cancel transaction and doing so i won't get money...

I have ordered some products on 5th of june 2018 and received them on 20th june after multiple requests in customer care centre and lastly filing a complaint in consumer forum. Now two of the products i received unsealed, the return request is filed but the ecom express is not able to pick up as they are sending sms of return shipment failure without reason. After talking to ecom express regarding the issue they are saying tha it is my fault...

In current scenario when every sale is tough, that doesn't means shoppers stop starts cheating & making fool around their first citizen on preview sale.
Incident location indore store.
Offer flat 50% for first citizen, after selecting the merchandise when the billing done, there were barely 20% / 30% discount were given instead of flat 50%.
When i raise a concern to floor manager, surprisingly he said, from morning we've...

I was recently traveling from new delhi to lucknow from indira gandhi international airport. I purchased apparel worth rs. 4000 from the shoppers stop at the delhi airport. When i asked if my points have been added, the staff conveniently told me to get it added from any other shoppers stop since their machine wasn't working. I went to lucknow shoppers stop and asked them to add my points, they refused saying they are not authorized to add...

Order placed on 5th June2018. Products are not delivered yet. Contacted 6 times to customer care every time they assured for high priority speedy delivery and need 48 hours. They make false promises and irresponsible behaviour shown. I have ordered cosmetics for a function and now it's over so what's the use of product now? The parcel is in rohini branch Delhi for the last one week and still undelivered. Poor customer service. Pathetic delivery...

I purchased g shock mud master watch @ customer no. [protected] and bought it as it is without checking becose i trusted the shopping chain and my family is a regular customer, but after going home, i found out that there are cracks on periphery of its dial, and when i told them, they refused to exchange, they just sell used old products which are tried by many people, fresh merchandise especially watches are never in stock. So now i understand...

Yesterday me n my fnd were caught in shop lifting unintentionally and we aplogize for that. We were ready to pay for the stuffs we got with us. But the manager charged on the stuffs that were not lifted and even he just gave us 8000 stuffs and charged 18, 000+we apologies but the manager and store took advantage of our. Pls take action. Its a very bad incident. If they found us stoling something then what they have done to us? They charged...

I placed an order of rs 5200 for store pickup from ambience mall, new delhi. The objective for store pickup was so that i'd get the product early as compared to shipping time. After placing the order, it gave me a time frame. O[censored]pto 24 hours for order to be ready for pickup. It's been more than 2 days and i haven't received any reply from shoppers stop. I even called the concerned store and they said that they haven't...

I bought Fossil AM4141 Watch at Rs. 5995 from your shop at MGF Metropolitan Mall, Saket, New Delhi.

When I checked the price of the watch online on shopper's stop.com, I was getting 800 Rs off through the voucher code Summer2. But I needed the watch immediately, I asked the sales person, if there was anyway that I could pay online and pick the watch there and then from the shop. The sales person refused. He suggested I buy...

I ordered online trusadi perfume and my amount got debited but i have not recieved any confirmation for the order... No message has been recieved... I m worried... I need to know abt what is the status.. My money is gone and i really worried... I had even submitted my mail. [protected]@gmail.com and my phone no too... How can sumthing so irresponsible happen... Atleast any confirmatiin should be given to the customer...

I ordered 2 products from shoppers stop in march 2018. I never received them on my delivery address.

Then i called them that i want my refund for both products as i didn't get any product. They initiated refund for both my orders but i get only half refund amount.
I am daily talking with them for my refund and they are not providing me any solution for this.
I want my refund asap....

I bought casio edifice watch from shoppers stop. Watch running late one minute/day. Casio service center said this is buggy product so you need to wait for 30 days to service the product. Within 20 days i am faced a problem so i asked to replacement from shoppers stop. But from shoppers stop i didn't get proper response. They got the product and said they will loop me in email and keep posting the status but i didn't get any response after...

In sale period I have purchased a Tommy Hilfiger Watch worth Rs. 9, 250 product no. TH1781846 on 24/12/17 from Shoppers Stop, Acropolis Mall. At the time of purchase I pointed out to the sales person that the strap of the watch is tilted but they sold the product saying there is no defect and everything every repairing is covered under warranty you may anytime come for any kind of repairing. Within a month the lock of the watch got broken...

I have purchased biba suits in the month of april. On 28th april i have given one suit for alteration to be made from armpit, but alteration was made from armpit till waist, which got tighten from chest. I went on the very next day on 29th april to complain and bought one more suit for 4000 and gave it for alteration. Today when i went to collect both the suit, found it was not done properly. On asking the staff to call manager, he went out...