ShoppersStop.com Complaints & Reviews

I, m passionate for watches and already own diesel, edifice, bretenling and so on. I just looking for diesel brave edition and the guy start showing the watch. I'm big fan of diesel watches due to their big dials. I ask for the price and the price is just 22990. I said thanks to the guy and here mr mukul appears and told the guy no to show watch by taking out from display window. His words are so rude though he didn't say anything to me but he is says those word to his sales boy who is showing that watch to me. I feel so bad and decided no to buy anything from shoppers stop rajouri garden. Didn't expect such type of bad and rude behaviour from shoppers stop staff.
The name of the guy is mr. Mukul.

Manjeera mall shoppers shop i have given order Evok Alex Sofa on Feb 14 till Bill.No 9576/114 now their is no delivery & no response . I asked directly to mall customer care their are not responding & telling cock & bull stories .
that it will come tomorrow day after tomorrow but nothing works please take some action regarding this issue. i already paid amount on Feb 14 itself after receiving amount thier are showing their shades...

I recently had a birthday party and had to buy a wrist watch worth 9000 from shoper's stop in coimbatore. I already had the model in mind and it took 7 mintues for me to select the product and asked the rep to pack it. I was disappointed so badly that the rep gave the product in a different bag with a gift cover. I asked him why you guys dont pack it and the reply was so disgusting that i shall never walk in to shoppers stop ever"he replied that we don't have a tape to stick the gift wrapper. I sarcastically said that you can borrow it from mcdonald's which is opposite to shoppers stop. And it took 20 mins for me to sit ideal there waiting until they packed the gift and shoppers stop thank you i was late for the birthday party asked my wife and kid to take an auto. Disgusting experience.

Hi
I have taken nike gym lower of 3300 after looking nike brand and shopperstop trust by thinking it will be good to go for long time but i was wrong this lower is defective salesman told me it is strechable
And will come back to its orginal shape but elastivity of one leg is not working and therefore one leg is fitted to body and other leg is loose this is very bad nike is sellng its defective clothes in shopperstop is making them to sell kindly look up on

Dear sir,
I am regular buyer of shoppers stop indore.
I have purchased a jock n jones shirt from indore shoppers stop but found some defect. After that i visited shoppers stop indore for complaint but they are not responding and many time call on customer care no but they are disconnecting many time intensionaly
So please solve my complaint
My no [protected]

Hi,

Even after being a popular brand, the online service provided by you people is pathetic and horrible. If it is not possible for you people to provide the order for online users then please stop giving that service.

I placed order on 10th feb and after calling on 13th feb you shipped the order not before that and then you sent message that i will receive my order on 16th feb, but when i checked the site my order is still in delhi from last 2 days, not sure why?

Even your customer care representative have no answer to this.

All this # is happening even after informing that i need my order early.
Not sure for your normal orders you guys take a month or what.

Please update me on this asap and if i do not receive an email before 24 hours i am going to log a complaint against you people and make sure none of my known people are going to use your service.

I bought a US POLO shirt from shoppers stop, hypercity, thane. After just one wash, the shirt got abnormally long. I went back to shoppers stop and explained them the situation but they were not ready to exchange the shirt. The shirt has deformed alot and it’s your responsibility to get us a new one . I am sending you the before and after picture. You can clearly see that the size of the shirt has got long but the manger at the shoppers stop is not ready to accept the fact . Such kind of behaviour is not expected from a brand like shoppers stop. Disappointed.

I visited to the shopper stop store today but i am so disheartened to say that the pattern of providing goods to the customer is so disappointing. You are providing items with charged bags (7 rpy/ bag). This is so irritating. When we are making the shopping of thousands so can't we just get the bags with it. If we are not taking the bag then do we suppose to take our things in hands? What kind of customer service is this. It discourages me to visit the store again. Company must change this policy.

Order number[protected], i ordered formal shoes online got them delivered but later i wanted to exchange for bigger size hence raised a request returned the shoes, there was no word for a long time and after repeated follow-ups they told they do not have bigger size hence my money will be refunded, i got the refund link no to forget only after repeated follow ups, i updated my bank ac details and submitted but till now its over three monyhs or more i have not received my money. Every time i call the customer care they say they will forward the request to accounts department but no result.
I am wondering whether or not i will get my money back.

Ordered a watch which looks nothing like the website, infact even the dial color is different, asked shopperstops to return n refund but guess wat they are still investigatiin it seems, is this some kinda criminal case??? I have sent images of the real product, it takes just a few seconds to recognize the difference in the mother pearl anne klein watch pic and the product they sent.
So many calls so maany emails all theye say is we will get back in 24 hours but no one gets back!!!

Order #[protected]
Items ordered : two chudidhar suits.
Total amount : 2000
Details : ordered for the above mentioned items which were delivered and the cash was paid but when the parcel was opened, one item was completely missing. Called the care executives but they are not responding even i have paid for both. Either make sure that the item is delivered or the refund is done. Please do the needful.
Id :rumpa. [protected]@gmail.com

Hi team,

This is teja from bangalore. I bought lipstick of rs 950 at shoppers stop located near doddanekkundi, bangalore.

One of the agent sent me to take bill and packed the used lipstick, which is normally kept as sample piece. Please check the cctv footage of the date[protected] time:around 5:30 pm to 6:30 pm

Product : color bor

I havent paid 950 rupees to use your sample piece. I want serious action to be taken on this and replace the lipstick or refund me.

Your prior response is appreciated.

Regards,
Teja

Hi,
I had bought a jeans pant from a shoppersstop store in mall of mysore in the month of october. But within 3 months, it got torn off from the side of the thiegs. Please provide me some method of exchanging the product as it is a very bad deal to buy such expensive product of this bad quality.
Email - sakshi. [protected]@gmail.com
First cityzen mobile no - [protected]

Hi,
This complaint is regarding my refund of rs-2018. Company name is shoppers stop i was shopped online kurtis with the shoppers stop app but order was dropped and i was made the payment through
Netbanking option. And amount is deducted from my account with the reference number - igaculdzo5 for rs.2018.7 on 27-jan-18 12:06. And i have called so many times but they don't give any satisfactory response. I want my money back.
Kindly consider this complaint and resolve as soon as possible.

Thanks

Gagandeep

Order was placed to shoppers stop via order no[protected] dated 17th jan'18 for libas kurti.
This was supposed to be shipped within 3-5 days.

I have received an sms from shoppers stop saying they have dispatched the same via ecomm express (Awb[protected] dated 22nd jan'18.

Still i have not received the product. Twice i have logged my concern with shoppers stop customer service still i have not received my parcel.

Regards,

Veena mayekar

Its truly been a pathetic experience with shopper stop online service. I had placed the order on 24th Jan ' 18. On 26th Jan '18, I got the message from Shopper Stop that the product will be DELIVERED to you on 28th Jan ' 18 on or before 13:38 hrs.neither the product was delivered to me nor I got any communication from shopper Stop on the next delivery date. On calling customer service these guys just diconnected the call thrice when started enquiring deep about my order status.When i registered a complaint then a lady from from i guess mumbai or pune called me asking the reason for complaint and assured me that the product will be delivered by 30th Jan ' 18 end of the day. But when i didnt get it delivered again on the committedate i called again the customer care and a lady picked up and she said that it will take another 4 days to be delivered.when she notices that i have got irritated she swiftly disconnected the call. Shopper stop is gonna be a big failure if they continue the service this way.
First of all these customer service guys just bluff around on the product delivery date.they dont even know what to answer...and secondly they take hell lot of days to deliver the product...u need to do multiple follow ups to know your product status.

Over all a patheic experience...u guys will be out of market soon...just look at your competitor LIFESTYLE...they are doing a fab job in delivering the product in just 3 to 4 days plus excellent customer service and they provide accurate date of product delivery...

Shopper Stop online service is just pathetic

Order no.[protected]...
I had placed the order on 18th jan 2018 and i got a message confirming it will be delivered within 3 to 5 working days... On 22nd jan 2018 i got the message the the order will be delivered on 24th jan 2018 on or before 2:00 pm... It was not delivered to me and neither i recieved any communication through call or message from shopper stop that when the product is gonna be delivered... And since then i have continously following up with the customer care guys everyday and those stupid people say the same # all the time that"maam, your product will be delivered by today evening or tomorrow... Even today on 26th jan 2018 i called them and the same reply... And all of them are trained to make same excuse to the customer that" its getting delayed because of end of season sale"... I really dont understand why these people are fooling around the customer... Pathetic experience and i would never recommed shopperstop online service to anyone... Guys its truly pathetic... That too i stay in proper bangalore not in any remote area... Guys please dont try out shopper stop online service... They just play around and fool the customer... There is no proper communication... It take hell lot of days to get the product delivered... No clarity on when the product will be delivered... Lack of correct information shared by customer care guys... No tracking system... No message by shopper stop... Hell lot of follow up required...

I was doing some online transaction at shopperstop.com.
Transaction was failed two times.

I have received reversal of one transaction on same date, other transaction amount is not received yet.

I requested customer care to transfer the amount,

One of the representative asked me that they have not received any payment for the second transaction, request to please co-ordinate with bank for further assistance.

Bank asked me to get following details from shopperstop
(1) a confirmation mail from the merchant that they have not received the funds against the below mentioned details to assist further:transaction amount : rs. 689.30, transaction date : december 10, 2017, payment id : [protected], consumer code : HTTPS://WWW.SHOPPERSSTOP.COM[protected], bill reference information :[protected]

(2) merchant confirmation mail should contain from email id, to email id, amount, date and time for further assistance.

Requested many times to shopper stop to reply and give confirmation that they have not received the funds.
But they are not giving any reposnse.

Please dont use their online portal, they are frauds.

I placed the order no[protected] on 23rd jan 2018 evening time. I purchased 3 dresses for my mother, since i was checking shopperstop website i liked 3 dresses and placed the order with 'm' size and payed with credit card. Morning time my mother told me she wears 'l' size so immediately i sent them an email regarding size change before the ship, also called customer care no, they told they dont have option to change size now, but they can cancel the order and money will be returned in my credit acc. Within 7 days. 24th jan evening i got email that products has been shipped now. Today morning on 25th jan when i called customer care, they are saying product can't be cancelled now. When i am asking to cancel anyway, they are saying they can't do anything now. If they can't do anything then why they have customer care! I was thinking shopperstop is good company, but really poor and stress passer company for online buyers. I am just hopeless now. Please help to cancel the order.

I placed the order no[protected] on 23rd jan 2018 evening time. I purchased 3 dresses for my mother, since i was checking shopperstop website i liked 3 dresses and placed the order with 'm' size and payed with credit card. Morning time my mother told me she wears 'l' size so immediately i sent them an email regarding size change before the ship, also called customer care no, they told they dont have option to change size now, but they can cancel the order and money will be returned in my credit acc. Within 7 days. 24th jan evening i got email that products has been shipped now. Today morning on 25th jan when i called customer care, they are saying product can't be cancelled now. When i am asking to cancel anyway, they are saying they can't do anything now. If they can't do anything then why they have customer care! I was thinking shopperstop is good company, but really poor and stress passer company for online buyers. I am just hopeless now.