ShoppersStop.com Complaints & Reviews

I bought a US POLO shirt from shoppers stop, hypercity, thane. After just one wash, the shirt got abnormally long. I went back to shoppers stop and explained them the situation but they were not ready to exchange the shirt. The shirt has deformed alot and it’s your responsibility to get us a new one . I am sending you the before and after picture. You can clearly see that the size of the shirt has got long but the manger at the shoppers stop is not ready to accept the fact . Such kind of behaviour is not expected from a brand like shoppers stop. Disappointed.

I visited to the shopper stop store today but i am so disheartened to say that the pattern of providing goods to the customer is so disappointing. You are providing items with charged bags (7 rpy/ bag). This is so irritating. When we are making the shopping of thousands so can't we just get the bags with it. If we are not taking the bag then do we suppose to take our things in hands? What kind of customer service is this. It discourages me to visit the store again. Company must change this policy.

Order number[protected], i ordered formal shoes online got them delivered but later i wanted to exchange for bigger size hence raised a request returned the shoes, there was no word for a long time and after repeated follow-ups they told they do not have bigger size hence my money will be refunded, i got the refund link no to forget only after repeated follow ups, i updated my bank ac details and submitted but till now its over three monyhs or more i have not received my money. Every time i call the customer care they say they will forward the request to accounts department but no result.
I am wondering whether or not i will get my money back.

Ordered a watch which looks nothing like the website, infact even the dial color is different, asked shopperstops to return n refund but guess wat they are still investigatiin it seems, is this some kinda criminal case??? I have sent images of the real product, it takes just a few seconds to recognize the difference in the mother pearl anne klein watch pic and the product they sent.
So many calls so maany emails all theye say is we will get back in 24 hours but no one gets back!!!

Order #[protected]
Items ordered : two chudidhar suits.
Total amount : 2000
Details : ordered for the above mentioned items which were delivered and the cash was paid but when the parcel was opened, one item was completely missing. Called the care executives but they are not responding even i have paid for both. Either make sure that the item is delivered or the refund is done. Please do the needful.
Id :rumpa. [protected]@gmail.com

Hi team,

This is teja from bangalore. I bought lipstick of rs 950 at shoppers stop located near doddanekkundi, bangalore.

One of the agent sent me to take bill and packed the used lipstick, which is normally kept as sample piece. Please check the cctv footage of the date[protected] time:around 5:30 pm to 6:30 pm

Product : color bor

I havent paid 950 rupees to use your sample piece. I want serious action to be taken on this and replace the lipstick or refund me.

Your prior response is appreciated.

Regards,
Teja

Hi,
I had bought a jeans pant from a shoppersstop store in mall of mysore in the month of october. But within 3 months, it got torn off from the side of the thiegs. Please provide me some method of exchanging the product as it is a very bad deal to buy such expensive product of this bad quality.
Email - sakshi. [protected]@gmail.com
First cityzen mobile no - [protected]

Hi,
This complaint is regarding my refund of rs-2018. Company name is shoppers stop i was shopped online kurtis with the shoppers stop app but order was dropped and i was made the payment through
Netbanking option. And amount is deducted from my account with the reference number - igaculdzo5 for rs.2018.7 on 27-jan-18 12:06. And i have called so many times but they don't give any satisfactory response. I want my money back.
Kindly consider this complaint and resolve as soon as possible.

Thanks

Gagandeep

Order was placed to shoppers stop via order no[protected] dated 17th jan'18 for libas kurti.
This was supposed to be shipped within 3-5 days.

I have received an sms from shoppers stop saying they have dispatched the same via ecomm express (Awb[protected] dated 22nd jan'18.

Still i have not received the product. Twice i have logged my concern with shoppers stop customer service still i have not received my parcel.

Regards,

Veena mayekar

Its truly been a pathetic experience with shopper stop online service. I had placed the order on 24th Jan ' 18. On 26th Jan '18, I got the message from Shopper Stop that the product will be DELIVERED to you on 28th Jan ' 18 on or before 13:38 hrs.neither the product was delivered to me nor I got any communication from shopper Stop on the next delivery date. On calling customer service these guys just diconnected the call thrice when started enquiring deep about my order status.When i registered a complaint then a lady from from i guess mumbai or pune called me asking the reason for complaint and assured me that the product will be delivered by 30th Jan ' 18 end of the day. But when i didnt get it delivered again on the committedate i called again the customer care and a lady picked up and she said that it will take another 4 days to be delivered.when she notices that i have got irritated she swiftly disconnected the call. Shopper stop is gonna be a big failure if they continue the service this way.
First of all these customer service guys just bluff around on the product delivery date.they dont even know what to answer...and secondly they take hell lot of days to deliver the product...u need to do multiple follow ups to know your product status.

Over all a patheic experience...u guys will be out of market soon...just look at your competitor LIFESTYLE...they are doing a fab job in delivering the product in just 3 to 4 days plus excellent customer service and they provide accurate date of product delivery...

Shopper Stop online service is just pathetic

Order no.[protected]...
I had placed the order on 18th jan 2018 and i got a message confirming it will be delivered within 3 to 5 working days... On 22nd jan 2018 i got the message the the order will be delivered on 24th jan 2018 on or before 2:00 pm... It was not delivered to me and neither i recieved any communication through call or message from shopper stop that when the product is gonna be delivered... And since then i have continously following up with the customer care guys everyday and those stupid people say the same # all the time that"maam, your product will be delivered by today evening or tomorrow... Even today on 26th jan 2018 i called them and the same reply... And all of them are trained to make same excuse to the customer that" its getting delayed because of end of season sale"... I really dont understand why these people are fooling around the customer... Pathetic experience and i would never recommed shopperstop online service to anyone... Guys its truly pathetic... That too i stay in proper bangalore not in any remote area... Guys please dont try out shopper stop online service... They just play around and fool the customer... There is no proper communication... It take hell lot of days to get the product delivered... No clarity on when the product will be delivered... Lack of correct information shared by customer care guys... No tracking system... No message by shopper stop... Hell lot of follow up required...

I was doing some online transaction at shopperstop.com.
Transaction was failed two times.

I have received reversal of one transaction on same date, other transaction amount is not received yet.

I requested customer care to transfer the amount,

One of the representative asked me that they have not received any payment for the second transaction, request to please co-ordinate with bank for further assistance.

Bank asked me to get following details from shopperstop
(1) a confirmation mail from the merchant that they have not received the funds against the below mentioned details to assist further:transaction amount : rs. 689.30, transaction date : december 10, 2017, payment id : [protected], consumer code : HTTPS://WWW.SHOPPERSSTOP.COM[protected], bill reference information :[protected]

(2) merchant confirmation mail should contain from email id, to email id, amount, date and time for further assistance.

Requested many times to shopper stop to reply and give confirmation that they have not received the funds.
But they are not giving any reposnse.

Please dont use their online portal, they are frauds.

I placed the order no[protected] on 23rd jan 2018 evening time. I purchased 3 dresses for my mother, since i was checking shopperstop website i liked 3 dresses and placed the order with 'm' size and payed with credit card. Morning time my mother told me she wears 'l' size so immediately i sent them an email regarding size change before the ship, also called customer care no, they told they dont have option to change size now, but they can cancel the order and money will be returned in my credit acc. Within 7 days. 24th jan evening i got email that products has been shipped now. Today morning on 25th jan when i called customer care, they are saying product can't be cancelled now. When i am asking to cancel anyway, they are saying they can't do anything now. If they can't do anything then why they have customer care! I was thinking shopperstop is good company, but really poor and stress passer company for online buyers. I am just hopeless now. Please help to cancel the order.

I placed the order no[protected] on 23rd jan 2018 evening time. I purchased 3 dresses for my mother, since i was checking shopperstop website i liked 3 dresses and placed the order with 'm' size and payed with credit card. Morning time my mother told me she wears 'l' size so immediately i sent them an email regarding size change before the ship, also called customer care no, they told they dont have option to change size now, but they can cancel the order and money will be returned in my credit acc. Within 7 days. 24th jan evening i got email that products has been shipped now. Today morning on 25th jan when i called customer care, they are saying product can't be cancelled now. When i am asking to cancel anyway, they are saying they can't do anything now. If they can't do anything then why they have customer care! I was thinking shopperstop is good company, but really poor and stress passer company for online buyers. I am just hopeless now.

I place the order on 22/Dec/2017 electric rice cooker (order #[protected] and i received the order on 23/Dec/2017 but the received product is defective piece so i call to shoperstop customer care and send email to shoperstop for returning the product (case number - CAS[protected]Z3Z9N6). i received the return product on 8/Jan/2017 (order # [protected]) but when i open the box i saw that they did not change the product, they pack same damage piece and they return to us, again i call to customer care and send email to customer care on 8/Jan/217, i told him i dont want to purchase any think from shoperstop i want to my mony back in my account they said "I puchase this product from gift card so they return only gift card which this gift card only accept by shoperstop, " I received email from shoperstope (20/Jan/2017) they received the product, after that I am not received any email, massage or call from him,
I request you to please return my amount to my bank account I don’t want to purchase any think from shopperstop,
Thanks & regard
Syed Asad
[protected]

Shoppers stop inorbit mall store mohit is racist and uses abusive language while dealling with customers

He did with me while is was in store today 20 jan 2018 afternoon

Top of it says do what you want to do take my name mohit

Filled a case in consumer court and will file a case in court as well cant leave such horrible experience like this, if shopperstop is reading this get back to me at [protected] or andymorgan. [protected]@gmail.com

Shopperstop promoting racism

Did not expect this from any one

But shoppers stop can do i guess this to human and promotes as well

I am posting this every where online and going to court wont leave you...

I placed an order on dec 27th and returned a few products in a couple of days and i still haven't received my refund i'm calling the customer care executive everyday since the last 1 week. They all say that the refund has been initiated but i still haven't received the refund.
It's been more than a month now and i'm highly disappointed.
I want to place another order on shooperstop but now, i'm soooo annoyed with the service.

Hi sir,

I have ordered a product on 30th nov'17 (Order #[protected] through shoppers stop online and received product on 23rd dec'17 (After several follow-ups), but it's a damaged product and requested for replacement and send back to shoppers stop and received by them on 6th jan'18 and they have confirmed that they can't provide new product and reversed my amount on 16th jan'18. After waiting almost 2 months they have returned my money and just escaped as they can't provide new product.

If shoppers stop don't have the product, why they are keeping available in the website?
Are they trying to cheat customers?
Is this kind of service they provide to customers?

Regards
Muni

To whom it may concern

I am a gold card member and a regular at your store.

I bought a jacket from your store in shipra mall gaziabad of oner brand, leather jacket from last year's end of season sale thinking got a good deal.

This year i wore it once and second time i found it worn out above pocket and underarms. I went to store to complaint, but as expected they did not entertain it saying i did not have receipt and it was almost a year old purchase. I fully understand their point, but my point is nobody keep receipts for a year and winter wear will come out in winter only not in summer, that is why this long it took me to come.

I could have brought jacket from fbb or pantaloon at cheaper rate, but i choose ss thinking of getting quality product here. I was really let down when the manager there said i might not have kept it properly. I am not ready to take the point as i have other jackets purchased from your store without complaint, this just wore off in one season after one wear. (It costed me around 2k in sales)

At the end just a request, plz give some assurance of quality to patrons, this brings disrepute to your brand name.

Hope to hear from your side soon.

Ordered on 25th dec2017. Received on 3jan2018 and returned the next day. Only information received so far is that item is back in warehouse. Still awaiting the refund. So wary of shoppers stop. Not going to make any purchase from this store in future. Why there’s no direct mail address on their site for complaints? The call center no. On returns page has no option to inquire about return status.