ShoppersStop.com Complaints & Reviews

I was recently traveling from new delhi to lucknow from indira gandhi international airport. I purchased apparel worth rs. 4000 from the shoppers stop at the delhi airport. When i asked if my points have been added, the staff conveniently told me to get it added from any other shoppers stop since their machine wasn't working. I went to lucknow shoppers stop and asked them to add my points, they refused saying they are not authorized to add points for the purchases made at the airport. This is highly unprofessional on the part of a reputed shopping centre as yours. Highly dissatisfied and discontent. It is a shame that a reputed organization as yours condones such unprofessionalism.

Order placed on 5th June2018. Products are not delivered yet. Contacted 6 times to customer care every time they assured for high priority speedy delivery and need 48 hours. They make false promises and irresponsible behaviour shown. I have ordered cosmetics for a function and now it's over so what's the use of product now? The parcel is in rohini branch Delhi for the last one week and still undelivered. Poor customer service. Pathetic delivery and cheap delivery partner. They never show up and never contact me and no SMS regarding the delivery failure

I purchased g shock mud master watch @ customer no. [protected] and bought it as it is without checking becose i trusted the shopping chain and my family is a regular customer, but after going home, i found out that there are cracks on periphery of its dial, and when i told them, they refused to exchange, they just sell used old products which are tried by many people, fresh merchandise especially watches are never in stock. So now i understand that one should buy new products from respective brand showrooms only.

Yesterday me n my fnd were caught in shop lifting unintentionally and we aplogize for that. We were ready to pay for the stuffs we got with us. But the manager charged on the stuffs that were not lifted and even he just gave us 8000 stuffs and charged 18, 000+we apologies but the manager and store took advantage of our. Pls take action. Its a very bad incident. If they found us stoling something then what they have done to us? They charged unnecessary to us we have to pay at tht time and they really misbehaved very badly pls take some action🙏 every one should give another chance but they don't have to take the advantage o[censored]s!
Thanking you!

I placed an order of rs 5200 for store pickup from ambience mall, new delhi. The objective for store pickup was so that i'd get the product early as compared to shipping time. After placing the order, it gave me a time frame. O[censored]pto 24 hours for order to be ready for pickup. It's been more than 2 days and i haven't received any reply from shoppers stop. I even called the concerned store and they said that they haven't received my order. Called my bank to confirm if the payment went through and they told me that there is no problem with the transaction.
Go # yourself, ss. Not gonna buy jackshit from you guys.
I've been in india for a year now and if this is how you guys operate, i am sorry to say but services in other countries are way better than they are here.

I bought Fossil AM4141 Watch at Rs. 5995 from your shop at MGF Metropolitan Mall, Saket, New Delhi.

When I checked the price of the watch online on shopper's stop.com, I was getting 800 Rs off through the voucher code Summer2. But I needed the watch immediately, I asked the sales person, if there was anyway that I could pay online and pick the watch there and then from the shop. The sales person refused. He suggested I buy PayTM vouchers for 6000 Rs. and get cashback amount 10%.

However, when I reached home I realized that there is something called express store pick up concept of shopper's stop, applicable on the watch. I could go and pick up the watch from the store having paid the amount online.

Effectively, I would have got the watch for 800 Rs. lesser than what I did now. I have borne a loss of Rs. 800 on account of the misinformation given by the salesperson. I have my shopper's stop card registered by the number [protected] which I gave at the tim of purchase. You will find all the details of the transaction there.

I ordered online trusadi perfume and my amount got debited but i have not recieved any confirmation for the order... No message has been recieved... I m worried... I need to know abt what is the status.. My money is gone and i really worried... I had even submitted my mail. [protected]@gmail.com and my phone no too... How can sumthing so irresponsible happen... Atleast any confirmatiin should be given to the customer

I ordered 2 products from shoppers stop in march 2018. I never received them on my delivery address.

Then i called them that i want my refund for both products as i didn't get any product. They initiated refund for both my orders but i get only half refund amount.
I am daily talking with them for my refund and they are not providing me any solution for this.
I want my refund asap.

I bought casio edifice watch from shoppers stop. Watch running late one minute/day. Casio service center said this is buggy product so you need to wait for 30 days to service the product. Within 20 days i am faced a problem so i asked to replacement from shoppers stop. But from shoppers stop i didn't get proper response. They got the product and said they will loop me in email and keep posting the status but i didn't get any response after i left the shop.

In sale period I have purchased a Tommy Hilfiger Watch worth Rs. 9, 250 product no. TH1781846 on 24/12/17 from Shoppers Stop, Acropolis Mall. At the time of purchase I pointed out to the sales person that the strap of the watch is tilted but they sold the product saying there is no defect and everything every repairing is covered under warranty you may anytime come for any kind of repairing. Within a month the lock of the watch got broken I went to them again complaining about the same then the customer care people told changing of lock or strap is not covered under warranty (at the time of sale salesperson said its covered) hence you will have to pay an extra charge of approx Rs. 5000 to get the lock and strap changed. They instead told me that warranty period does not cover all this. Since I wanted my watch forcefully I gave them a go ahead to take extra charge and give me my watch in a running condition. Its been more than a month I have given them the watch for repairing but still not got the same. Further when I was told that everything is covered under warranty period then how can they deny now.
Request you to please help in either getting my watch without paying anything extra since warranty terms and conditions was not communicated to me at time of sale or refund for the same.

I have purchased biba suits in the month of april. On 28th april i have given one suit for alteration to be made from armpit, but alteration was made from armpit till waist, which got tighten from chest. I went on the very next day on 29th april to complain and bought one more suit for 4000 and gave it for alteration. Today when i went to collect both the suit, found it was not done properly. On asking the staff to call manager, he went out to call another staff keeping me waiting. As i was in hurry i kept on asking them to call manager, they didnt call any, and was asking to wait. The staff treatment with the customer was very rude and i want to raise the point against them that they simply kill the customer time by keeping them wait and also i foundmy suit in a very bad condition.

Purchased park avenue trouser from shoppers stop malad west store (Inorbit mall) after reaching home realised that fitting is not proper while walking it’s not comfortable, now store is denying to accept as its been 2 months
I have original bill and tags of product are also intact. Need to get product replaced as it’s faulty piece. Even after purchasing from expensive stores the quality is poor

There were some garments ( jeans and trousers) which I gave for alteration but alteration was not perfect and they spoiled both the item, same day I have purchased shoes everything was fine but when I open shoes and try at home, I have noticed that shoes are defacted . You can see attached picture . Now it seems useless to me and all my money and time was wasted .
Let me know how can I exchange it, if am not in indai now .

4 days back i am buying tommy hilfiger watch today evg 5pm received a courier 6pm i open it the watch is already used one and colour is entirely different and product code is also different and it has lot of scratches and dust i think this is not correct like doing this i need to return to this product and return back my money as soon as possible you loss a good opinion on shoppersstop

I, m passionate for watches and already own diesel, edifice, bretenling and so on. I just looking for diesel brave edition and the guy start showing the watch. I'm big fan of diesel watches due to their big dials. I ask for the price and the price is just 22990. I said thanks to the guy and here mr mukul appears and told the guy no to show watch by taking out from display window. His words are so rude though he didn't say anything to me but he is says those word to his sales boy who is showing that watch to me. I feel so bad and decided no to buy anything from shoppers stop rajouri garden. Didn't expect such type of bad and rude behaviour from shoppers stop staff.
The name of the guy is mr. Mukul.

Manjeera mall shoppers shop i have given order Evok Alex Sofa on Feb 14 till Bill.No 9576/114 now their is no delivery & no response . I asked directly to mall customer care their are not responding & telling cock & bull stories .
that it will come tomorrow day after tomorrow but nothing works please take some action regarding this issue. i already paid amount on Feb 14 itself after receiving amount thier are showing their shades...

I recently had a birthday party and had to buy a wrist watch worth 9000 from shoper's stop in coimbatore. I already had the model in mind and it took 7 mintues for me to select the product and asked the rep to pack it. I was disappointed so badly that the rep gave the product in a different bag with a gift cover. I asked him why you guys dont pack it and the reply was so disgusting that i shall never walk in to shoppers stop ever"he replied that we don't have a tape to stick the gift wrapper. I sarcastically said that you can borrow it from mcdonald's which is opposite to shoppers stop. And it took 20 mins for me to sit ideal there waiting until they packed the gift and shoppers stop thank you i was late for the birthday party asked my wife and kid to take an auto. Disgusting experience.

Hi
I have taken nike gym lower of 3300 after looking nike brand and shopperstop trust by thinking it will be good to go for long time but i was wrong this lower is defective salesman told me it is strechable
And will come back to its orginal shape but elastivity of one leg is not working and therefore one leg is fitted to body and other leg is loose this is very bad nike is sellng its defective clothes in shopperstop is making them to sell kindly look up on

Dear sir,
I am regular buyer of shoppers stop indore.
I have purchased a jock n jones shirt from indore shoppers stop but found some defect. After that i visited shoppers stop indore for complaint but they are not responding and many time call on customer care no but they are disconnecting many time intensionaly
So please solve my complaint
My no [protected]

Hi,

Even after being a popular brand, the online service provided by you people is pathetic and horrible. If it is not possible for you people to provide the order for online users then please stop giving that service.

I placed order on 10th feb and after calling on 13th feb you shipped the order not before that and then you sent message that i will receive my order on 16th feb, but when i checked the site my order is still in delhi from last 2 days, not sure why?

Even your customer care representative have no answer to this.

All this # is happening even after informing that i need my order early.
Not sure for your normal orders you guys take a month or what.

Please update me on this asap and if i do not receive an email before 24 hours i am going to log a complaint against you people and make sure none of my known people are going to use your service.