ShoppersStop.com Complaints & Reviews

Hi,

I have ordered 3 jockey inner wear on 29th mar 2016.

Firstly, shoppers stop team delivered only two(2) items instead of three(3).
Secondly, the products delivered are two (2) years old.
Thirdly, ss never realised that they have delivered less products.
Fourthly, instead of solving the issue, the only one answer from call centre is
"products are non ex-changeable and non-refundable.br...

I have made an online purchase on 21 February 2016 for 9 items from shoppers stop online store.Out of which 2 products were delivered of wrong size and 4 products were cancelled from shoppers stop side only on 2 march.
till date i have not received my refund of the products which they have cancelled from their end.
i have called on Customer care several times but every now and then they ask for 2-3 working days, which i have...

I am a Non-Resident-Indian working in Germany.
In August 2015 I visited my family and bought a bag worth Rupees 2696/- in Shopper's Stop Rajouri Garden, New Delhi (on 18/08/2015) .
At the time of billing there was a small misunderstanding between the cashier-employees regarding small discount on the price of the bag.
It appeared to me that she deducted a wrong amount first and then added it back to charge the corrected...

I want to purchase some product online through www.shoppersstop.com. Because of some issue the total amount approx inr 4000 i have been deducted from shoppers stop. I shared all the details with the shoppers stop team and now the company bothering me to refund my money. It has been more than 15 days, more than 7 emailed and approx 10-15 times called over phone but none positive reply.

Beware of shoppers stop, it looks as online...

I am Garima Verma, I purchased Cat walk sandals from shoppersstop in feb 2016. But when it delivered the size was not appropropriate so I returned it and request for exchange. After some time the company said they will not exchange instead they refund money. I have submitted my bank details 10 times to them and several times called to customer care but not refund is received till now.

such a big company with who cheated me...

I have made an online purchase for Rs.4260 and for which i have updated the gift card details which is worth Rs.4000. Rather than deducting Rs.260 from my bank account they have deducted Rs. 4260 from my bank account and also Rs.4000 from the gift cards. This order is placed on March 7, 2016. Till now they are not refunding the amount. Everytime when i call them they are saying that concerned team is working. It is never ending process from...

I have purchased 2 products from website on 9th Jan 2016 through gift card. I was expecting to get it delivered by 15th but I got one of them on 21st Jan and then they said that other product is somewhere in different warehouse and they are arranging it.
After chasing them for 1 more month they said that its out of Stock. Then I again chased them for 15 more days and they said we are preparing your card or it is in different department....

I ordered two fast track watches which was not in working condition and the company officials are not giving me refund regarding the same. I have been continuously complaining regarding the same from about a month but each day they are giving some or other excuses.
i ordered the product on 14th feb. 2016 and i received the product on 23rd of feb. 2016. and from 23rd feb. 2016 i have been continuously complaining regarding the same...

Regarding my order ID 01472638

Hi,

I recently purchased a Casio watch from your shoppersstop site. When I received the order, I realized it is a very heavy watch (Approx. 192 grams). I requested to return this watch, but realized on the customer care that I couldn't replace this watch as per your return policy.

I didn't know the weight and size of this watch as it was not mentioned in your product...

I have ordered Tommy Hilfigher watch online. payment was done but the order confirmation details are not yet sent by them. when called then to enquire about the status, they kept on telling that the order is not confirmed. there where did the money go?? it was ordered yesterday Morning and payment was done through CC. please look into this....

Hi
I placed this order on 5th Feb 2016 and after multiple calls they delivered in on 19th Feb 2016. On 20th Feb I called for return of the package and I was not satisfied with the product. Till date that reverse pick up has yet not happened in spite of multiple calls to shopper stop customer care and its delivery partner (DELHIVERY Courier Services ). Today I came to know that the reverse pick up is cancelled as by delivery partner...

Order a Boot(no:[protected] on 19th Feb'16 from shoppers stop.Delivery period was 6-9 working days. Invoice does not consisted any terms & condition. On 2nd March when i checked my order status on online portal of shoppers stop, it was showing that my order is being cancelled.I am going with Legal action under THE CONSUMER PROTECTION ACT, 1986...

I have ordered a pair of earings on shopper stop online and waited for more than two weeks, and after repeated reminders to them they assured delivery but now after two weeks they have cancelled the order stating item unavailable and I have just check the same item code is available.ver cheap cusstomer service.even not refunding my money...

I had placed 4 order from shopper stop online on 13 of feb, 2 cancelled due to some networking problem same day.

Order stauts (As on today is)

[protected] cancelled on 13 of feb.
[protected] cancelled on 13 of feb.
[protected] received
[protected] cancelled without any information on 24 feb.

I have coupon which 250/- each i had also used the same in 4 ordered.
br...

I purchased 4 item from shopperstop online website. I also have 4 coupan so i used the same in that order

2 of them successfully adj. and balance amt paid.. But 2 coupon codes balance amount payment not done, due to any networking problem.

So I called shopperstop that my a/c not debited agst my order balance payment after using coupon code. Pls cancelled the same.

I considered that after cancelled...

This is my order detail, I have been calling shopperstop but no any suitable reply they was giving,

Pls help me in this matter

Details of your Order

Order No. 01232276
Date & Time 13 Feb 2016, 11:05 AM
Payment Mode Netbanking...

I have purchased a Product ( Belt ) from shopper stop on Date & Time
18 Feb 2016, 2:44 PM and my Order No. 01300089 and the amount debited from my credit card and mentioned within 5 days product will be delivered but 7 days already left no confirmation from this side and I have Email customer care regarding this for 2 times but they replied me not a manner lastly told me that your confirmation has been cancelled and they do not refund...

I have used the shopper stop website to order the voucher(E.G.V) for INR 1000 but i did not receive the same. I placed this order with the order# 7680866, I placed this order in the month of October on 12th October 2015 and following since then.

I had interaction with these guys with may be around 25 to 30 times and have had the promises of getting this resolved on the same day but their promised is the same as that of their...

Hello sir i ordered feb 6 th a fastrack watch in shoppers stop. but yet i am not get the product. I called every day but there not responsing properly. 18 days After he say sorry sir that a defective product....

I have order some item from Shoppers stop web site as well as i paid money. after some time they cancel my all order. i got a mail that it was web site mistake. Again i placed 3 more order after some time and 7 item available is showing. again they cancel my order and told me out of stock. i mailed many time and rise many complain nothing reply.
i have snap shot of all order.
they are just giving promo code but not delivering...