ShoppersStop.com Complaints & Reviews

My return has not been picked up while I have initiated the return request on aug 2nd, it is 40days now plz initiate my refund or I will move to higher management

I made a transaction of rs 4772 on 21st aug at 11:44 am which failed during processing but my money got deducted from hdfc credit card for which i had complained to hdfc, but they mailed me that tid[protected] with auth code 035074 was successful from their end.
So i request with you to look for the failed transaction and refund the amount.
Pfa the mail from hdfc

On 1st september, 2020 we asked for water at the andheri shoppers stop watch counter and ladies ethnic wear counter but no water was served... After shopping for 6hrs at shoppers stop and a big amount of money spent we can atleast expect a bottle of water to be served!!
The staff was not at all helpful, they did not have sufficient knowledge of the products, the washrooms were very dirty.

Why am i not getting my refund for order id. id:[protected] placed on 1st june 2020. Its been more than two months since i have placed the order everyday customer care representative give false replies. Following are the complaint numbers how many more complaint should i register for my refund. If someone buy anything from the store and not pay for it than he is theif than what are you people you have received the product back to you and you have my money. Why i dont know why i am not getting my refund i am not a beggar who is begging for something. Now i will report this matter on social media and police.

Karan arneja

Order id:[protected]

1. Cas[protected]y4k4n7-crm: 000 15995

2. Cas[protected]q9m7w2 crm:000 10906

3. Cas[protected]r5j6g5 crm:000 10973

4. Cas[protected]k2w9v0 crm:000 17238

5. Cas[protected]c1c5k4 crm:000 12491

6. Cas[protected]k2w9v0 crm:054 12208

7. Cas[protected]k2w9v0 crm:030 63608

Shoppers stop is the most ridiculous online website to shop from. I ordered a watch worth rs.8000 which got cancelled, now they are not giving back my money nor replying to my emails whereas status is showing refunded, such a fraud website. Its been 1 month and i am still waiting.
Order id:[protected]

Had ordered a product on 14 may and paid the full amount. Received an email from shopperstop confirming the order. The order no. Was assigned as[protected].

Out of the three products ordered, one was delivered but 2 products remained undelivered till date.

Raised concerns, requested - at first a case number was assigned - cas[protected]h3f8q8 crm:00019603 on june 16, 2020.
But there was no action taken and no refund made.

Each time i raised a complaint a different crm was issued on the same matter but the company refused to refund or provide the replacement. The different crm no. Issued were:
Cas[protected]h3f8q8 crm:04152955
Cas[protected]h3f8q8 crm:03061360

On july 05, i once again received an email that they were still looking into my issue!!! 3 months to look into an issue!! Speaks volumes how far the company has travelled!!!

Shopper's stop
I have been informed via mail and message that two of my orders have been cancelled, after almost a month and regular queries. Would like to know about the amount i had paid for the order.
Where did the amount go, its not being reflected anywhere in my profile.
Kindly, for once seriously look into my request and don't be disappointing this time.

I have been following up with your team consistently since one month and nothing has been done at your end.

Please stop giving useless excuses and stop harassing your customer like this.

The order was placed on 31st may. And nothing, nothing has been done. Order not delivered, refund not processed.

I've ordered a product on june 12th. As the confirmation is taking way too long, i've cancelled the product on june 20th, still the refund is not initiated. It's been a month i'm trying to get the refund, calling you hundreds of times & sending numerous emails, yet the refund is not initiated. I neither got the product nor the refund.

The order id is[protected]

Ordered pressure cooker 2500
Delivered kettle 1500

After so much follow up return initiated in june

Reached warehouse 25th june

No action on delivery on cooker or refund

Got fed up with this company. Followed up more than 30 times. No use

Very bad service. Ask them when it will be refunded

They dont bother customer complaints

I placed two orders in the month of june from shoppersstop site.. One of them was delivered but it was defected one so i initiated the return request and its been a month no sign of refund and hv been getting the same response that you will get next week don't know when they will refund
The other order was never delivered so gave the cancellation request after 3 weeks and yes that refund is also pending and same response i am getting.. I am really tired of following them up. I don't get reply on emails and customer care no don’t get connected so easily.. Need help

I have recieved wrong product and did return it. Now plz refunds my money in ur wallet

My order id[protected]

Dear team,

From my account no[protected] bank was taken 590 rs for ecsrtnchg thrice on june 6, june 9 and june 12,
Kindly return the same on urgent basis... Pls do the needful asap.

Regards,

Sivakumar e

Case 1- i ordered 6 coffee mugs from shoppers stop online website which was delivered on 17th may. The product cam completely broken and damaged for which i immediately raised a complaint and return request.
Since the. More than 20 days have passed
But no action is initiated by shoppers stop.
Order[protected]

Case 2- i ordered a wonderchef blender on 19th may which was delivered on 30th may. The order came in a box which was marked as defective not to be sold. It was clearly mentioned on the box that the product is defective and it is not to be sold to any customer. There were missing jars and lids in the box and also it was used by somebody before. Moreover the blades in the jar were stuck at the bottom therefore unusable.
Immediately i raised a complaint with shopper stop but sadly today 5-6 days have passed but i have not received any response for the same.
Order[protected]

This is highly unacceptable from a prestigious site and brand like shoppers stop. I trusted shopper stop for the authentic and proper delivery of my product but both the times i faced harassment as wrong and damaged products were delivered and no refund has been initiated for either of them till now.
Number of days have passed since i complaint, i am making follow-up calls and mails but to no avail. Every time there are excuses made by the customer care persons that due to covid-19 things are getting delayed. But other websites like myntra amazon are working in full capacity and delivering properly. Covid-19 is no excuse for delivering damaged products to the customers and not issuing refunds for the same.

I sincerely request for urgent intervention and action in this matter otherwise i would be forced to escalate it to consumer complaint forums which would not be advisable for any reputed brand like yours.

We have ordered 4 items. We now cancelled the items. Please let me know when i will get money refund.

Order number[protected]

Many times we tried. Its horrible service.

This my order id :[protected] mailid : [protected]@gmail.com
I order adidas jacket.. But i got the another local product.. So ireturn it but did not get the refund their team said unable process the refund same... Because the product was changed... Why delivered different product.. But now says unable process refund... What a fraud company... Please help i want my money back...

Hi i returned an order on shoppers stop on 6th february. However have yet not received the refund yet order number[protected]. Everytime i call them they inform me the refund will be there in the wallet today. And it has been a week since i am listening to the same excuse everyday.

2nd complain is regarding the order placed on 12feb[protected] it has been 5 days since the order is placed and it is yet not confirmed on the app and it is yet not processed.

I had purchased a wooden study table from shoppers stop (Home stop) at inorbit malad, mumbai on 29.12.2019 with cash memo no 6914, register 142. The said table was delivered at home sometime in 2nd week of january 2020.

It was then also and during a week after during a visit to shoppers stop after delivery informed that one of the drawer is not polished from inside (Appears as if from some old table it has been taken out and put in this table), some nails were not properly fixed and were coming out which can cause injury and at some places the finishing is very poor. At shop it was assured that complaint has been taken and a person would visit the home and address the issue. But no one visited from the shop and the defects has not been rectified.

This is very unfair and not acceptable particularly from a reputed seller like you where we thought that after sales service would be very good. I expect a prompt and proper attendance to our complaint.

I cancelled items in my order two days ago but i didn't get a refund till now and have been calling them ever since but they haven't picked up the call. I mailed them too. When i wanted them to cancel, they responded in an hour but when i asked for a refund, they never replied. My order id is [protected]. Highly disappointed in the brand and not shopping here again. Please give me my money back asap. Also the app user interface is really really really bad and pauses every five seconds. It's impossible to use it without getting frustrated. Even after multiple calls and emails, they haven't gotten back to me. This is highly unethical if they're planning to just skip refunding their customers. This is not at all responsible on the part of a brand which has a big name. Put some money into building customer care service instead of just overcharging for the products. Highly disappointed and frustrated. I need my money back asap.

Hi,

I have made multiple requests to shopper's stop team through phone and email that i am unable to access my account, so i cannot place order using the money from the shopper's stop waller. It's been close to a week, no agent is being helpful to either refund the money or clear the issues to place a order.

Account email: [protected]@yahoo.com
Ph no. [protected]

Please help me in accessing my account or refund the amount of rs. 800 to me.

Best regards,
Jyothi

I had ordered on 31.1.2020 under order id[protected] four shirts of arrow under a promised discount of 2840 on the mrp under buy two get two/ buy one get one offer. Only three shirts got delivered and the fourth was cancelled stating stock out. No response from the team. If i reorder another shirt if same range i will not get the above discount. The company had taken unfair advantage over me by under selling the promised goods and misleading discount. I need replacement of same brand in same price range without change in total bill.