Skoda India Complaints & Reviews

I own a skoda fabia TDI (2011 Aug make) and the AC of my car ceased working. Gave it to Malayalam skoda for repair (on 10 May 2018) and they have told me the estimated price would be around 20K-22K plus labour charge. the final invoice (TVDM[protected] came around 30, 600

i have complaints on two issues

1) they have charged around 5K more that what they have given me an idea about as estimate. that is an unfair practice as we are forced to take back the vehicle by paying whatever amount they claim. they have not given me clear idea about the components that will be replaced before the job is done. hence i doubt a lack of transparency from the service center

2) Charging Rs. 30, 600 for replacing AC is a very high amount for such a small car. upon enquiry i could realise that for AC replacement of this category cars of other company cost us around Rs. 20000. so i feel dejected and doubtful that skoda using its loyal customers like me just as a money making machine by charging exorbitant money for such a complaint.

please do the needful at the earliest

I visited arya skoda service centre on 12/05/18 at 17:00 for couple of major issues in my skoda fabia such as problem with headlights, problem with center locking ane mileage.
Advisor jaspal singh did not advised me about his work timings and created a situation wherein i had to leave my vehicle at service center for 18 hours.
On 13/05/18 i received a call from jaspal listing more than 25 issues which needed to be fixed immediately.
I visited service center at 13:00 and asked him for detailed description he took me to the technician mukesh who was not able to amswer my queries and was focusing more on grabbing money in lakhs from me by trying to scare me with lots of irrelevant facts and when i tried to get a few details he handed it over to jaspal singh and said handle them i can't do this.

For headlights mukesh advised me that i can get it done from outside other than skoda as at skoda we do not believe in fixing the issues we believe in replacement regardless of criticality of issue.

I need to know being an international car manufacturer is this the level of service skoda is providing? Did i opt skoda to get misguided by your service advisors and technicians who wants nothing apart from completing their targets and snatch money from me by threatening me for my car.

If skoda is really concerned for their customers they should really stop such fraudlent activities within their service centers.

Really looking forward for a strict action againts arya skoda.

I had bought a rapid in the scheme called "buy 1 rapid get 1 fabia free", which stated that i would be entitled to get a fabia car at the end of the term. It also stated that in case fabia is not available i would get a similar car from any other manufacturer or rs.3, 50, 000/- in cash. My term has ended and this is what has happened: i had been approached by your representative with an offer on skoda rapid. I do not need another rapid as i already have one. I asked them to give me any other hatchback car as per the contract. However, i have been refused. I then asked them to pay me rs.3, 50, 000/- as per the contract but they have not agreed to same. I have called the manager numerous times and visited skoda torque many times but they are not responding.

Hi, my skoda rapid 1.6 tdi, bought in feb 2013, recently had an issue of a blinking "emission and coil" indicator, in between a drive. When it was taken to the service station sagar auto tech in mysore, they diagnosed and the issue seems to be with the fuel injector. The service station has informed us that the cost of 1 such fuel injector as rs.23000/- and since it is outside our warranty, we may have to bear the cost. After i checked online, i found that there were many vehicles with the same problem, which definitely raises a question on the reliability of skoda rapid cars. Worst is they don't say what is the root cause and how to prevent the same failure of other injectors and if in case it happens the cost of the replacing all injectors will go above rs1, 00, 000 which will make me think twice before purchasing any skoda or vw vehicle in future. I think this is a scam.in my opinion, this is a wrong design of injector for our country, which they are making us pay. Its a perfect case for a recall, but they are avoiding it. After a year of purchasing this car i have had this coil indicator blinking and when i go to service center i was told its fixed and the error has been removed, some software update. If they would have correctly diagnosed today maybe this problem wouldn't have occurred. As i said it seems to be a scam for me. I have raised a formal complaint to skoda india but no one contacted. I had to call them up every day and i was told it happens because it is a mechanical part and due to some fuel adulteration. So careless.

I have been seeking help from skoda india since last year and asking for proper assistance but non of the staff contacted me before 20th april2018 i have called to customer care more than a 50 times, emails more than50, several tweets and several times i have requested for a call back but no one has contacted me out to their negligence my car condition has deteriorate day by day but when i approached to social media for the first time skoda india representative has contacted me and told to me stop tweeting we will find a alternate solution since we don't have presence in your city. Snd just to keep on record they had visited the technician on 29 the but they can find the actual issues and return back after few hours. And my car remains as earlier. After emailing to skoda india ceo i haven't got a proper response now they are again sending their technician but before sending they are telling that we are not guarantee that we will find the issues after finding the issues also they will not fixed my car here we have to send it to kolkata but my question to skoda india where was your customer care head and representative for this many days and why your service center doesn't allow my car to the service center and after complaining against them wgat action you all have taken and why at that time you have arrange a service for me and for you negligence my engine compressor can be down who will be going to bear that cost if my engine compressor is down.
Stop fooling the customer. You need to work hard on service and customer care other the day will be soon you gave to shut down your business in india

I have booked a skoda rapid on 31st Mar 2018 with Vinayak Skoda Marathalli Bangalore by paying 25000 INR. When I came know that the SA had made false promises and given false information about the discount I decided to cancel. On 2nd Apr 2018 I have sent a mail for the cancellation in reply I got that the refund will be done within 2 weeks.

Its been more than a month now and I have not received the refund. Dealers account person and customer care making false promises every time. They had lied to me so many time. I have the entire mail and phone call record.

How can skoda give dealership to such people, all online reviews are negative about them still you people are ignoring.

Please look into this, I want my refund asap. Otherwise I will go by other means.

Vipin
[protected]

आदरणीय श्री
स्कोडा इंडिया

में मनोज पाटीदार इंदौर मध्यप्रदेश का निवासी मेने स्कोडा रैपिड आटोमेटिक गाड़ी आपके डीलर सतगुरु मोटर से 28 फरवरी 2018 को खरीदी कुछ दिनों के बाद (15 अप्रैल 2018) (लगभग 3000 किलोमीटर )गाड़ी के इंजिन से तेल रिसने की समस्या आई मेरे द्वारा सर्विस सेंटर पर ले जाकर समस्या का हल निकालने के लिए बोला सर्विस सेंटर के अधिकारी द्वारा उसका निराकरण करने को कहा उन्होंने मुझे आस्वस्थ किया कि समस्या बहुत ही छोटी है हम आपको हम 3-4 दिन में ठीक करके दे देंगे लेकिन आज तारीख 09 मई 2018 तक ठीक नही हुई और सर्विष सेंटर वालो ने मेरी गाड़ी को पूरी तरह खोल कर रख दी जो कि मेरे लिए बहुत ही दयनीय है उस गाड़ी को देखने के बाद मेरी अब इच्छा नही है कि में उस गाड़ी को चलाऊ अतः स्कोडा कंपनी से निवेदन है कि उसके बदले में मुझे नाइ गाड़ी दी जाए या फिर मुझे मेरा जमा किया हुआ पैसा दिया जाए ताकि में दूसरी गाड़ी खरीद सकू अब में सिर्फ कंपनी को 48 घंटो का समय दे सकता हु उसके बाद में उपभोक्ता फोरम की शरण मे जाना पड़ेगा और कंपनी को लिगल नोटिस देने पड़ेगा अतः कंपनी से निवेदन है कि जल्द से जल्द मेरी समस्या का निराकरण करे

मनोज पाटीदार
[protected]

I am owner of skoda rapid elegance.
At nasik on highway my cars engine belt was cut and car was stopped. We toed it and took to heak auto of nasik.
The engineer over there examined and told that it will need engine work.. Engine down etc etc. They told me expences of rs 1.5 lakh!!!
They said belt need to change at 105000km... But when they did our klast servicing they did not told us.
They without my permission opened head and downloaded engine.
On inquiry outside with ex skoda fitter, he examined the car and remarked that it is not needed.
Only bely aplication and servicing will solve the problem.
So we did the work outside.
Heak auto charged rs 8000/- for just giving wrong advice and opening it without my permission.
Also inadvertantly told me exggerated costing.
In this way heak auto nasik people are big cheaters.
They damaged my car.
Now i, the lover of skoda dont even wish to re-purchase skoda.
Kindly improve your service department.
Take action against the wrong treatment given to me.
Let me know about the action taken.
I am putting the reviews

Vehicle number - xxxxxxxxx

What happened

I am using car in pune (Been serviced twice in viraj skoda shivajinagar in pune and repaired once for stray accident by another faulty driver in viraaj skoda baner branch)

Date 04/05/2018 time : 5.00 pm place : nsg it park aundh pune

Yesterday my skoda rapid (May 2015) model wouldnt start after i put ignition while my office finished. Realizing it may be battery problem i called your latest toll free number[protected]. Csr was all confused as usual as our car is financed through defence canteen stores and in name of my father

Csr informed that roadside assistance is over and i will have to pay. I agreed and waited for an hour to send me the link on mobile or email. I had already cleared with him to send me on my mobile so that i can proceed

Realizing that this is going nowhere i decided to call skoda baner branch so that if they can send in somebody to check as it was near to my office in aundh pune. They gave me a toll free number (Your previous one, very good service advisor is not aware of the changes in your toll free number) i informed them that i have already spoken to roadside assistance on your toll free but on good faith if they can help me as they are very nearby in baner pune. They then gave me an exide battery number which was out of service (Wonderful help again out here)

I called viraaj skoda shivajinagar too so that if they can help me out (After all they fleeced me 29000) in the name of service in these two years but nobody picked up the phone again (Around 6.30 pm)

Fanatically searching for some help somebody in nearby petrol pump told me that there is battery shop of exide nearby and they replaced my battery with new one and was reluctant to take a paisa more i had to forcibly put 100 rs in that mechanics pocket.

Around 7.38 pm someone from mumbai called that i was having problem with my car. I said its done now thanks for calling and i will complain

Summary

1. There is something called as good faith which was clearly absent (Viraaj skoda service center pune). You take 15000 per service and reluctant to help customer in dire need of emergency. Roadside help refusing to take the money inspite of helping me everyway he could
2. Whats the point of bragging and service in-charge managers giving their cards when nobody helps when you need the most
3. What kind of service they do when call in car after one year. Why was this battery problem not picked up. Why didnt car show battery red light if its charge was failing on dashboard

3. Not updated about latest change in toll free numbers
4. Absolutely poor quality of help and service displayed by skoda

T is your policy to not repair minor scratches and paint abrasives. Viraaj skoda denies it they never ever touch up those minor scratch marks or paint abrasions in servicing. Also car is never washed thoroughly is what i have observed.

Your action

Now i want written course of action from you to how to mend this sour situations in future. What actions you guys are going to take for this faulty service

Tomorrow god forbid if i am in some really really bad situation.. Are you people going to help or leave me stranded way you did yesterday evening

I am not leaving this complaint here i will be taking this to your ceo and all international forums

Further more i am not going to advise anybody to buy skoda

I am really dismayed by the behavior of such servicing

Azad pujari

I have skoda rapid which i purchase a couple of years back, the car had no issues until 2 years but after that there was a problem with the dsg in january 2018 and i sent the car to service center to get it repaired the dealer said he don't have the parts and it has been 5 months since them and i haven't received back my car. I have complained to the skoda coustumer care directly but no action has been taken since and not i am tired of this crap service and will be moving forward to suing skoda in the courts.

I had both my vehicle mh43 at 9068 in feb 2016. Jan 2017 my vehicle breaks down on highway with smoke coming out of the engine and over heat.
My vehicle was towed to baner service station in pune.
After a week i got my vehicle with heat shield installed as there was fault in the part and was replaced for majority vehicle.
With that i was told my steering rack is damaged and needs replacement with front shock absorbers.
Both were replaced under warranty with the break down issue.

Since then i have been complaining about my steering being hard and shock absorbers not being good with zero solution (All on email). Top of that service manager madhuri ask me to rate good and she will take care of issue which is not done and she has left the showroom.

Right after a year my battery died at the airport and had to jump start.

Service center at kurla says it needs replacement and is not covered in warranty as it is over a month back (I have 2 years extended warranty).

For steering issue he says steering rack is damaged which was replaced a year back for faulty part and here it is again.

Started regretting my decession of buying skoda.

After sales services is pathetic and never ever have i left the showroom satisfied in one visit.

Check my records for history.

I sent my skoda rapid to Sheil auto agra on 20th march 2018.there was a problem of sign display.
May be related to injectors. So I told company to
Resolve this problem as quick as possible
But wow what a level of customer satisfaction they maintained.they play passing the passing or
Hide n seek with customer . Change of contacts,
Change of staff, No call receiving, irrevelent argument sound like joke. Theydon't care about customer time n money.i can't say what they are actually doing with my car.i purchased it because of brand name. I thought german car can actually beat at level of performance. But now i realize I was wrong. That was a big mistake of my life.
Problem of injectors are common in skoda rapid.
Its a manufacturing fault why customer will bear it. Suggesting skoda rapid to any one like take revenge.thnx skoda for this wonderful experience.

We experienced a worst situation with so called 4*4 powerfull engine of yeti (Mh 46n 1139) it got stopped like someone applied sudden break when the vehicle was at a speed of 50kms on 20 apr 18. Wheels and everything jammed on its own and we tried to control to avoid slipping because of sudden stop. What could be my situation if vehicle was at 100kms/ hr. This is worst behaviour of a car. No one is resposive on 24/7 help also. Vehicle not moved an inch further. Total service done by skoda then also car faults create vey dangerous situation to the lives of people. Till date no one from skoda have courtesy to call back. Come and take ur car to scrap.
Regards
Vimal jain

I got my car skoda rapid from coimbatore sag cars last november. After i receive my car no one called me for registration... So i called them after a month and asked about registration... They dint give me proper details again for a month and no one responded me properly about this... So after 2 and half month i called them to take my car and i don't want skoda anymore... After that they called me for registration... And while registration they asked me ₹8000 as late registration fee so i asked them why should i pay and they said it will be given refund from the company within a month... Till date i dint get any calls or refund from the company... And they are not responding for my call...[protected] this is the number for skoda india coimbatore manager who i followed and he never responds and won't even atten the call

If you are Skoda customer you expect a Extended help in case of emergency break down. I was driving my superb from Mumbai to Delhi where on the way near superb my car broke down and it showed a check engine light so the closest service centre was Baroda but since it was such day they were closed but somehow customer care helped me to get in touch with the service manager who 's name was KARTIK and there he met me at Baroda and put my car into their regular scanning process which take 10 mins and then he confirmed that it's the problem of EGR VALVE which was not available with them for replacement but be assured me that it's nothing to worry about I can reach Delhi safely but ibhVe to drive at 80km/he. So I paid the 2500rs for doing nothing just scanning and they asked us to drive to Delhi. Now since it was Sunday they said will send you the bill time on Monday but I didn't get it now after I took my car to device station I realised that it's been 10 days I haven't got my bill and. Either the have made any entry on their system. ThT clearly shows the money went into their pocket and it's a sheer fraud practice that they follow.
Guys SKODA SUCKS BIG TIME AFTER SALES THEY INSPIET GIVING YOU A BETTER SERVICE RUINS YOUR CAR and take immense money out your pocket. They are fraud be careful i

Two months ago i gave my skoda rapid wb 08 b 9759 car for service at jai auto gurgaon and when i received the car after service my side mirrors switch was damaged and again i gave my car for service 1 week ago this time after i received my car i noticed my day lights were not working on both sides and even after complaining the engineer came to check it. After inspecting i noticed that day lights were not even properly fixed and even the wiring was not connected and also engineer refused to take car back again for service and said i have to wait a week for this to be fixed and even i didn’t receive proper explaination that when would my problem be resolved. Pathetic service from jai auto

This is in reference to my experience with arya motors, moti nagar, new delhi, skoda service. They took my car on 04/08 for service and i shared my inputs with them. After 3 days of extensive servicing i went to take my car today (04/11) and found that none of the inputs shared by me were worked on. They have changed a lot of spare parts while they informed me that changing them will solve for all the issues that were raised by me.

The total billing for service is rs 30000 and still none of the issues raised by me regarding the vibration from the front of the car and suspension noise have not been solved. My service representative jaspal singh is also not well equipped to handle consumer queries and does not have the expertise to manage technical issues pertaining the car.

They are cheating consumers and forging issues to get more money towards the total servicing of the car. They are also misleading the consumers by providing fake information about the car.

Please look into this and help my contact number is [protected]

Surprised to find engine oil leak in 3 weeks time since vehicle was serviced.

Oil replacement an amc parameter was done yet damage in engine valve door if it was persistent then wasn’t identified.

Is engine valve door a normal wear & tear component?

What is the proof that damage isn’t due to mishandling during service

Costly/not transparent

I am using multiple brand cars from these years and i have never ever faced so much problems as i am facing with my skoda yeti. Its been just 22 months we have bought the car and now facing issues with battery. I immediately consulted skoda service centre and they are saying warranty is for 1 year only and i need to buy new one. I am very much disappointed with the service and quality. I strong need solution from skoda india why i am having this problem.

Dear team,
I would like to share my experiences of skoda fabia which was gifted to me by my mother in 2012 (Apart from some inconvenience due to its service related issues) with you.
• it remained a wonderful experience to have and drive skoda fabia since january 2012 because i purchased due to its robust & toughest designed car of the market at that time. This was purchased from your newly opened showroom diamond automobiles in our city.
• it was our (Skoda consumers) bad luck that diamond automobiles was closed within 2 years time. The nearest service station in haryana was karnal 160 km from hisar as such i was dependent on the services of local market service engineers.
• then one day confident automobiles opened as skoda showroom but did not last long. I had a also a bitter experience of the services offered by them for an accident claim. The confident automobiles also left the dealership and i was again forced to get the services of local market.
• last year i got a call from new skoda dealer blc auto sales hisar, for free service and checking of some software. Anyway this remained a pleasurable issue to have a new skoda showroom in hisar.
• on 11th january evening on route to my village along with my family skoda met with an accident by hitting of a black color bull in front of car after crossing over the roof. Thanks to skoda fabia robust & toughest design that we all were saved. Front side of the car got badly damaged and some part of roof but we did not felt anything inside the car and everybody was safe.
• then next day the car was brought the car to nearest skoda showroom i. E. Blc auto sales hisar (220 km).
• my car was having full insurance with bajaj alliance since 2012. It was a surprise that blc auto sales refused for cashless service in spite of central tie up of bajaj alliance with skoda.
O i pleaded for cashless service which was turned down leaving no other option to except their terms, due to no other nearby showroom except delhi.
O i also requested for replacement of every part which is damaged or is not functioning properly and best service.
• after 20 days the car was handed over to me after accepting full payment of rs. 1, 76, 000/- with an assurance that insurance claim shall be refunded by bajaj alliance in your bank account.
• next day i came to know that
O ac of the car was not working properly and there was a noise of fan after the stoppage of car, there is a dent on the roof of the car was not removed, and the paint done on the car is also not good and matching.
• hence next day i visited the showroom to tell about all these defects.
O blc auto sales service engineer replied that
 they had not done anything with ac because it was ok and now they will do ac service to check this issue.
 for the dent on roof and paint defect shall be removed when car will be given for rubbing after 7 days.
O after 7 days the car was handed over to blc auto sales for rubbing and removal of other defects.in the evening car was returned with these very funny replies
 we have serviced ac (Cleaning of ac pipes and compressor).
 dent on roof is due to jumping of monkey on the roof of the car so cannot be repaired. (Whereas reality is that it was not removed properly).
 paint is the best they could do.
O for all this they have again charged rs. 2000/-.
• after 3-4 days i again visited the showroom and told them that while driving i was not feeling the same sound for which i was habitual since 2012. There was heaviness and high sound.
• but the mechanics after cheking said that it is normal sound so no need to worry.
• i was still not satisfied as i was not feeling the same skoda fabia’s sound.
• after another 2 days when i was coming from a customer visit along with my friend a noise came and ac stopped working. We immediately visited the showroom for this issue as it was same sound coming from fan which was coming when i went to address the issue first day.
O now the mechanic replied without even opening that part or checking that there is some issue with fan and it has to be replaced. It will cost around rs. 11000/-.
O i argued uselessly with him that he is just making assumptions every time but with no concrete solution, where as i was pointing out again and again that there was some issue with the ac compressor or fan of the car. It was blc auto sales mistake that it was not changed or rectified when the car was there for accidental service claim as it could have been easily replaced in full insurance cover.
 finally i consulted some local engineer in asia’s best and biggest auto market hisar who was in volkswagen earlier and it was reviled that
O the fan of the car was damaged in the accident which was never checked by blc auto sales & was still working.
O when the car runs fast ac fan starts rotating but when car slows down ac fan stops because of fan touching to sides.
O also when car stops and fan had to cool the engine it tries to run but stops again and again as it touches to sides.
 today i could not forget the services given by diamond automobiles. I have no problem with my car except the issues highlighted above. It is still the best except ac problem unattended by blc auto sales. I wish i could get good service.

O i had never thought that i would face such pathetic service issues with such a renound and trustworthy car brand in the world.

O i am badly harassed and fed up with the local blc showroom hisar of skoda.

O alas i have approached local asia’s best and biggest auto market hisar and i could have much better accidental repair services, ac & paint etc.

Expecting a prudent response.
Regards
Ravish kant
Hisar, haryana, india
Mob: [protected]; [protected]