Skoda India Complaints & Reviews

Dear tijo,

Hi, i bought skoda octavia on october 2016. It's just 17 months and i discovered that the battery issue. I was stuck on a mumbai highway, after 1 hour road side assistance fixed the issue of my car. Then i come back to nashik. Again after 15 days, the same problem, i had booked a jump start from road side assistance.


Today i send the vehicle to your workshop (Heak auto) & really surprised when told by the service engineer you have to replace the battery with the extra cost as warranty of the battery is just one year, which is not understood by me. I have taken extended warranty but they say battery is not covered.

I am really disappointed. Need your help in getting this sorted out.

First incident of fuel injector in the month of may 2016
Second incident of fuel injector in the month of dec 2017
Third incident of glow plug warning 10th march 2018
Despite raising serious concerns, without giving proper solutions replaced only the faulty unit pushed back the car stating all problems are resolved. It is seriuos concern of reliablity of the vehicle and road worthiness now and this time i have no choice than going to file a suit if a proper alternative and compensation is provided. Opening and seeing the consumer complaint forum seeing numerous same problem of the fuel injector for skoda rapid. Having no trust anymore with this skoda rapid and certianly not possible to use for long drive or rely for any emergency or urgent travel needs. How skoda going to provide a solution i wonder.
Vehicle reg. No. Tn49 bz8669. Everytime claiming and taking the vehicle in flat bed looks really bad and morally down selecting a brand which couldnt promise and respect the customer.

Hi guys,

I bought skoda rapid on nov 2015. I also faced the same kind of issue while going for a ride. Suddenly the coil light in dash board started blinking and i started feeling vobbling of the car while driving and the pickup was pretty much dropped. After i switched of my car and started ignition, then engine problem indicator light started glowing. I immediately contacted skoda road assistant, they informed me that my 2 years warranty got over and i have to pay for the tow option which was around 4.5k. For ememrgency purpose, i called local mechanic for checking the vechile and he informed me that a particular part in engine has been damaged and need to be replaced. Since i was not having faith and i informed salem service station regarding the problem and towed the vechile to same. Initially when they made the analysis they informed me that there is no problem in the vechile and vechile is ready for delivery. Then i informed them regarding the local mechanic word, then again they made observation and found that one of fuel injector has been damaged.
I am seriously wondering, being a big reputed company skoda is not looking properly into the service they are offering. My vechile really ran around 14km only, in which am really facing the issue and though skoda mechanic's are not able to figure it out.
This brings a bad reputation to the company.

Recently i have purchased skoda rapid-ambition, automatic model. The biggest problem is the side mirror & inside mirror are too small & the objects from behind are not properly seen. With in a week i missed three collisions. The side mirrors do not cover the full road. I tried to adjust the mirrors from various angles, but still not able to have full rear view.
At the time of entering highways, or exiting the road, it becomes very difficult to judge the vehicles following.

Secondly whenever the seat best is not fastened ideally car should alert regarding that, i think this is one of the very basic feature.

Kindly suggest what can you do on this.

Dear sir,

I would like to express displeasure my experience at your skoda – hsr layout branch, near silk board junction, bangalore, india.

When i visited, was introduced to mr. Jithin c jaison, team leader, (Ph:[protected] and asked to explain octavia, i am interested. I took a test drive octavia and on 21.2.2018. I gave the advance of rs.50, 000/- (Icici bearing no: 043159 dated 21.2.2018) they told to get financial assistance contact mr. Jaganath[protected] he is more helpful and explains in details, i gave all papers he verified and checked all documents.

Next instant on 23.2.18, we went to the showroom, i liked skoda octavia, style, petrol, mt. I negotiated the price. Jithin and sales manager regi j (Ph:[protected] agreed to give the discount of rs.75, 000/- after some calculation, we were asked to give cheque in the name of tafe access limited for rs. 3, 69, 400/- so i gave icici cheque 043160 on 23.2.18.

They confirmed me within a week or 10 days you will get white, skoda octavia, style, petrol, mt. We were happy and came back. Mr. Jaganath called and confirmed loan is approved. We enquired about the delivery with jithin, we were asked to give some time, later told us to talk to manager regi j, he told us some quality problem in the allotted vehicle!! Asked to wait they he is working with other branches.

Later he confirmed that on 5.3.18, monday, we will confirm the order. After continuous follow up 5.3.18, to our surprise, i have asked to cancel the order!

Following to be clarified:

1. Why they took rs.50000/- 0n 21.2.18 and after confirmation they taken given order copy, dated enclosed herewith

2. After confirmation, why i have to cancel the order?

3. Why they approved loan?

4.in the first instant why they took the order and confirmed the delivery of the vehicle

5. Till date, there is no response, no proper reply from 21.2.18

6. Is there any written confirmation from skoda? Or proper reply from your company?

Can you please intervene and sort out this issue? Really, skoda want to be customer friendly or want to harass genuine customer? I am enclosing all the documents. Please call me for any clarification.

Frustrated customer,

Narayanan s

Dear sir,

I would like to express displeasure my experience at your skoda – hsr layout branch, near silk board junction

When i visited, was introduced to mr. Jithin c jaison, team leader, (Ph:[protected] and asked to explain octavia, i am interested. I took a test drive octavia and on 21.2.2018. I gave advance of rs.50, 000/- (Icici bearing no: 043159 dated 21.2.2018) they told to get finance assistance contact mr. Jaganath[protected] he is more helpful and explain in details, i gave all papers he verified and checked all documents.
Next instant on 23.2.18, we went to showroom, i liked skoda octavia, style, petrol, mt. I negotiated the price. Jithin and sales manager regi j (Ph:[protected] agreed to give discount of rs.75, 000/- after some calculation, we were asked to give cheque in the name of tafe access limied for rs. 3, 69, 400/- so i gave icici cheque 043160 on 23.2.18.
They confirmed me within a week or 10 days you will get white, skoda octavia, style, petrol, mt. We were happy and came back. Mr. Jaganath called and confirmed loan is approved. We enquired about the delivery with jithin, we were asked to give some time, later told us to talk to manager regi j, he told us some quality problem in the allotted vehicle!! Asked to wait they he is working with other branches.
Later he confirmed that on 5.3.18, monday, we will confirm the order. After continuous follow up 5.3.18, to our surprise, i have asked to cancel the order!
Following to be clarified:
1. Why they took rs.50000/- 0n 21.2.18 and after confirmation they taken given order copy, dated enclosed herewith
2. After confirmation, why i have to cancel the order?
3. Why they approved loan?
4. In the first instant why they took order and confirmed the delivery of vehicle
5. Till date there is no response, no proper reply from 21.2.18
6. Is there any written confirmation from sokda? Or proper reply from your company?

Can you please intervene and sort out this issue? Really, skoda want to be customer friendly or want to harass genuine customer? I am enclosing all the documents. Please call me for any clarification.

Frustrated customer,
Narayanan s
Ph: [protected] / [protected]

Dear sir, mam my name is nitin mittal live in dehradun uttarakhand pin 248001 address 76 tilak road i buy two skoda cars in my life but now my second scoda car buy by your brand scoda is waisted by your dealer channel motors supporters in dehradun they not have anything parts of car reliability for customers they are making fools of customers in the name of your brand please i requested you check reliability yourself in dehradun so many customers are not want scoda because of this channel motors

I bought this skoda rapid in 2012 (Diesel), i had been complaining about the battery getting drained from the begining, but the team is not able to rectify the same. Everytime i have to jump start the vechile (If not driven the car for 2 days).

Is there a solution??? Currently my car is in guindy industrial estate chennai show room, handled by advisor "ashok".

I got my superb accidental repaired at sidak skoda karnal now after paying 187000 rupees the light of my car is not being allingned proprerly and the focusses are varying and secondly my cars rear seat has also been torn by rats there and my car is running towards left side and the alighnment has been twice but they say there is a problem in the vehicle please help i live in dehradun and have visited karnal twice please look into the matter as this is my third skoda car
Regards
Lakshit batta
[protected]
Dehradun

I own a 2014 skoda rapid ambition plus model. I got a letter from skoda regarding the software upgrade of car. I did the same in december 2017. After the upgrade, the engine is very noisy. The noise makes me feel like i am driving a lorry. I used to love driving my car and cruise in it. But after the upgrade, i hate driving my car. This is not the car i purchased by extending my budget.

To,
the manager
customer care department
scoda india ltd,
sub: my scoda octavia car no. Gj27aa 8190
chasis no.Tmbbjane7ea006122,
engine no.Crvo15709
date of reg.-21/05/2014
dt.22/02/2018
dear sir,
sinse last 12 years i am using scoda car .First one is scoda fabia, scoda laura,
scoda octavia is now on working till date. I am recomded best review for scoda car
in my group and friend circle they also bought scoda fabia, scoda repid and scoda
octavia.

Our group bought scoda car due to my best review .
Nischal nitin vora scoda fabia gj-01-kb-9712
nischal nitin vora scoda octavia gj-27-aa-9712
nitin ratilal vora scoda repid gj-27-k-9712
hardik sumanbhai patel scoda repid gj-27-k-4419
i am always satisfy with scoda car but from last 3 years i am very disturb
due to my scoda octavia car.
I am telling you my history what happened with me, first in 2015 my ac colling coil
is not working, go to service station they replaced cooling coil within 6 to 7 working
days free charge .
After that my car is always in technical problem.
Then change the battery 2 times in last 3.5 years. Then also again repeat problem
in ac cooling . Then they change air condit and drier insert with mo within 15 working days. After that there is esc error on my screen.
But i am not satisfy from technical person who handle the my car.
After that too much noise in my car then your technical team replace
the fly wheel 2 times . I am not understand why they replace new parts two times.
After that they said this noise is from water pump so they are changed what they guess problem in water pump.
I am surprising because they cant understand the problem of car noise from last 6 to 7 months every time they said problem is solved but problem is always as it is .They are trying to ignore the fault .
After they change clutch plate and pressure plate without any confirmation, i am paying amount 21223.00 on date[protected] for that problem and also they told me for early service i am also ready for that then they change break pad before 8 days also paying rs.17707.00 on date[protected]
after that my brother is coming from usa . I am giving this car with driver to my brother for some urgent work in surat on dt.[protected].
There is also some noise in car so we take the car to service station at surat.
Now they told that startor motor of my car is dameged.
And they have no parts which one is required in my car.
They give me time for 7 working days.
Now in surat i am helpless and my brother also suffering he will not attend the important meeting due to not helping from scoda service station and not arrange any
other car.
I am lost my pations so i am writing complain.
In ahmedabad torque service station security guard and gate keeper also know
about my car problem now they also open the door for my 8190 car without any entry.
I am always cooperate but now i understand that they cant solve manufacturing defect .
But from last 6 months my car is always in company service station for technical and manufacturing defect problem one by one .
Now i am totally mantaly depressed from torque automotive and their technical team due to my scoda octavia car manufacturing defect. They cant solve and they cant said about manujfacturing problem.
I am too much suffering and also paying money too much for maintanance.
Please check my car history and give me new car due to manufacturing problem
for the car no.Gj-27-aa-8190 scoda octavia.
Now i don’t wont to drive this car which have manufacturing fault and safety issue.
So please replace my octavia car.
Thanks and waiting for your positive action.
Regards,
pravinbhai d.Patel
[protected]

Respected sir,
we have leaven the skoda rapid 2015 december model car for a engine oil changing and for break check up but your company not taken any proper care about it and a bolt is broken in wheel and now they have given the car to a private workshop and in their also they said they cant do anything, as a customer i am submit a complaint about this and please take quick action about it.

This is regarding my vehicle insurance claim was reject. We received insurance decline letter after five month.
Attachment is done, see what your insurance person is saying, that delayed by 12 days and no damage.
So you can check the job card date or gate entry date, there is no need that i should say the date and
He telling no damage then i think so skoda is not using good quality of product. It means that you are
Fooling the customer or you have give me the defective vehicle. Why i should bear, i want the solution on it.
Insurance company clearly mention bad product quality.

I have purchased skoda rapid on 23/9/2015 from mahavir auto hyderabad and on 1/2/18 when i tried to start the vehicle it did not start. When called the roadside assistance the company mechanic came and told the the battery is failed and it has to replaced. I paid rs 8200/- for the same which is under 3 ys warranty. I am surprised to know the battery is damaged only after 2 years 3months which is supplied by a reputed brand skoda where as...

I have octavia 3 2017 facelift l&k model. While buying i could see multi function steering wheel on displayed vehicle, which surely i got the same, but to my dismay i found that the switches displayed on steering were not functional, like, voice command and lane assist. When i asked dealership about this they said that as the vehicle displayed is not an l&k model but a lower one and i have booked l&k so no worries it will be functional and few things, like adaptive cruise control which i saw when i was shuffling owner's manual i presumed that all this is available on the model that i had selected for purchase. I got the vehicle and was after the dealership sales guy as the functions were not working. He told that he will contact skoda and get back to me, which he did, but with the answer which i was not expecting and ready to hear. All these functions are not available in india bound model. If so why is company displaying them on their vehicle and owner's manual. It is misleading and intentionally wrong. I am feeling cheated as i believe that i paid for all these functions as they were displayed on the vehicle. I need you to resolve my grievance.

Hello concern,

This complaint is regarding shocker leakage in right side front wheel of my car... Here oil leakage is found on my last service when the service partner from your team (Giriraj skoda gurgaon)... And they told me that new shocker is also not available here and also not manufactured from company, so do something for this issue as it has been 1.5 years of purchase and 50k running only. Model : skoda superb (Petrol, automatic variant)... I need urgent solution for this problem... Also car is under warranty stage.

Hi, i bought skoda rapid on october 2015. It's just 27 months and i discovered that the battery was disclosed bad by the service center here at gurgaon. I was really surprised when told by the service engineer that the life of the battery for rapid diesel is just 2 or 2and a half year, which is not understood by me. I have taken extended warranty but they say battery is not covered. My car runs approx 50 kms on daily basis which clearly indicates the reason for the failure is not usage. I am really disappointed and have decided to buy it from outside so that the duration is justifiable. Need your help in getting this sorted out.

On 9 th jan 2018 i have booked skoda rapid amb 1.5 cr mt white colour 2017 model in gurudev motors _ vellore and paid one lakh as advance... Waited for fifteen days or so... Now they contacted me and forced me to get 2018 model car with extra payment of 50000... With silver colour... Now i need remedy that i need only white colour 2017 model... Kindly do the needful

The service employees of sidak auto ambala has ruined my skoda rapid by giving improper and poor information for service, my car no hr01ak5656 has been lying for the last one month and the sidak ambala employees have misguided me in repairs and service of my car, very very very poor and humiliated services if sidak auto ambala, first they advised the maximum expenses from 20000 to 40000 and narrated the problem, i dropped the car with them. Next day it is informed that approximately expenses now will be minimum of rs 180000. Very very poor

Hi,

This is regarding the periodic maintenance service of my skoda rapid 1.6 tdi cr diesel manual.
This is the second service post 16, 000 kms/2nd year.
The quote given to me for normal servicing was 10-12000 inr plus taxes on phone. After pick up of my car for service on[protected], the workshop is now asking 16000 plus taxes for normal servicing.
The ideal cost of the 2nd year service or 30000 kms,...