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S
Sushil Singha
Mar 24, 2018
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Address: 788119

I would like to let you guys know on how i am dealing with the problems related to skoda rapid 1. 6 tdi 2012 model assembled in india.

Here is a story on how the problem occurred and how did i solved it. It’s a problem related to diesel injector, abs, start up problem and normal servicing. From zero knowledge to a stage where i could handle most of the problems related to my skoda rapid. All by myself!

Here it is. 2 years after i purchased my car, we moved to germany and since it was my first car and i trusted this brand, i was not willing to sell it and also it was just driven for 20k kms. So i decided to send it from pune to silchar, assam which is my native place. Before sending the car to my native place, i confirmed with skoda about the servicing possibility and they mentioned me that i can do it in guwahati where technician from kolkotta comes for a regular servicing.
During my first holiday to india, i planned to meet my engineering college friends in barapani shillong. So i started at 05:30 chilled december from silchar to shillong. The route was scenic with beautiful view of rivers and gorges and it was also a misty morning. I was enjoying my drive …….. Buttt……. When i was at half a way from my destination, my car suddenly lost power and it was not able to drive up the hilly road. Damn….. I have no idea what’s going on and had ‘ 0 ‘ zero knowledge about fixing problems related to engine area. I was stuck in the middle of the forest and somehow drove the car to find a small workshop. I spoke to skoda service and they informed me that most probably my diesel injector got failed. I then talked to the road side assist to tow the car to the nearest skoda workshop which was 1, 200 kms in kolkata and since my road side assist expired, they quoted me around rs 82, 000 /- only for the towing. I had only few days left to return to germany and so sending the car to kolkatta was not possible. Moreover, the workshop guy where i parked the car in that forest had no idea about such cars with lots of electronic devices in it. This is where i dared to take the matter in my own hand. I wanted to check which injectors and how many of them got effected. So i kept the engine on and plug out the injector connection one by one and this way we could identify that 2 injectors are either having electronic problem or got chocked. And that workshop guy said’ may be we could just clean it and could work’. Having no option left, i agreed and asked him to open the injectors and clean them. Man…….. What happen next is where things went worst…. He removed all the four injectors from the cylinder head and….. Tried to open the top part of the injector where the electronic chip is fitted…. Mann oh mann….. Only the laboratory guys should disassemble the injector individual parts…. (Never open an injector parts) you should take out of the cylinder as a complete unit but don’t even try to open individual part of the injectors. …. Very important…without knowing the consequences, the workshop guys cleaned it, assembled it, and fitted it back to the cylinder…. And…. Now non of the injectors worked …. Yes…all the 4 injectors failed.in india one injector cost rs 21, 500. So the cost of towing + 4 injectors would cost me 1, 68, 000 inr…. Hmmm…that was my worst day of life with no solutions left.
By the time we finished assembling, the car completely broke down. It was dark and so i spent the night sleeping inside the car. Luckily i was alone and my family didn’t join me for the trip to shillong. The next morning i searched for a tempo traveler or a truck to pull my car back to silchar, my home town, but was hard to find one in that isolated place. Finally i could manage a person who have a tempo traveler and he agreed to pull the car until my home at silchar. By the time we started, dusk set in and the matter became worst again. One more challenge to face. The journey back to home from the workshop was terrible. Why? Because the engine was not starting and so the power steering, brakes are very hard to operate and no lights as the battery went down in making several attempts to start the engine. We need to drive downhill and the only way to control my car is to use hand brake or shifting to small gears. The road was not good and to make the things worst, it started to rain heavily, typical meghalaya heavy rainfall. But at the end we managed to reach my home with a minor scratch on my car.
I lost hope on skoda service and so i left the car without repairing and came back to germany. As i said, at that time i had zero knowledge on how to repair a car. Not even the basics. Once in germany, i started getting knowledge about repairing a car, visited some vw service here in germany, googled it, watched you tube and most important is the blogs. Also the team bhp website helped me a lot. I decided to buy a refurbished injector here in germany and there are lots of small companies who sell such refurbished expensive parts of cars here in germay. I bought 4 siemens injector (Part no. 03l130277s) at 1/3 rd the price quoted by skoda india. I got it tested infront of me at their lab to make sure all 4 are functioning. That person was very nice and he explained that i would need to updated the codes in ecu after replacing the injectors and for that i would need the diagnostic software. Oh…. One more twist for me…. I have no idea what was he talking about…then after a lot of study, i came to know that i need the vcds diagnostic software sold by ross tech and which the vw group uses for their cars. I talked to the vcs dealer in us, india and germany and finally decided to buy it from a german dealer…. Thank god that i live in germany and that everything works here fine. I bought “hex v2 for 3vin” and it costed around rs 18, 000/- (240 euro). I registered the software online and tried it here in germany in my audi a3 and works absolutely fine. So in my 2nd trip back to india after a year, i have the vcds software, tools, injectors and workshop manual with me…. Jung ladne ke liye tayar…as soon as i reached my home in silchar, the next day i started alone with my task of replacing the injectors…my parents asked me to call for some mechanics but honestly i have no faith on anybody including the skoda guys. This vcds software is a must have if you want to repair such cars with electronic controls. As you read along, you will come to know how this software made my life easy. So, after replacing the injectors one must update the code through vcds software and the fuel system must be primed and priming fuel system is so easy with vcds without which would be terrible. After everything is ready, i turned on the ignition butt…it didn’t start, the ignition doesn’t start at all…i just hear a click sound…something like tak.. Tak like something is popping out and heating something…oh god what this new problem? Then i googled it and came to know that the starter motor mayyyy… be the problem. The diesel car was just standing still for a year and so other problems appeared. So i checked if the battery was dead and i made the battery recharged it at a local workshop and it was perfectly ok. To me its like something got jammed in the starter motor. So i opened the starter motor which is located at the lower most position. I cleaned it with petrol and manually rotated the shaft just to release the jam. Before opening it, i hit with a rod, pushed the vehicle backward but didn’t work. After cleaning, i fitted the starter motor and remembering god (Hey bhagvan!), i turned on the ignition…. Yes…after a long hold, the engine finally started and everything is back to normal like before. Huraah!!!...

I test driven it in the hills of manipur border and was driving the whole day continuously and i didn’t face any problem. But yes after a week, while i was driving, i had another different problem and that was with abs. The abs suddenly started functioning and it was jamming the wheels…oh…no…once again different problem…i was not able to drive so i decided to deactivate the abs by plugging out the abs fuse just to somehow reach home. Huh!... Needed to google which fuse is for abs…. Stupid skoda designers didn’t mentioned the fuse in the back side of the cover. That fuse cover must have been localised in india or china. Once i reached home, i connected my laptop to the car via hex v2 and scanned the problem. It said “ not receiving proper signal from front right wheel” it was something like that kind of information. So i suspected that the abs sensor from the front right wheel was the culprit. I opened the wheel and cleaned the sensor and it worked perfectly ok. The abs error display is gone!!!... So now you understand how the vcds detects problem and is so helpful. Just scan and directly jump into the problem. And off course i asked my brother to buy oil filter, cabin filter, air filter, engine oil nut, which you change during every servicing and the engine oil (Fully synthetic 5w-40) i got it at a local shop.
"toi toi toi" the car is running without any problem and my parents are happy about it. I hope i would not face any more major problems with my skoda rapid 1.6 tdi 2012.
This is not a rocket science guys. I think everybody must have some knowledge on repairing cars so that the service centers can’t fool you. All service centers and everywhere in the world tries to extract money as much as possible from the customers because it’s their business and i do not blame them. Instead i have learnt to tackle them. My only request to skoda is to have at least one permanent service center in a big city like guwahati. They say that they use to have it but not amymore. Don’t know how true it is.

So guys, if you have questions on skoda rapid injector problems, vcds software, normal servicing by your own, you can write me at [protected]@gmail.com. Being born as a human being let me help you as much as i can. I can understand the problem you are going through.
Skoda India customer support has been notified about the posted complaint.
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    Jai Agarwal Bkn
    from Gulabpura, Rajasthan
    Mar 21, 2018
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    Address: Jaipur, Rajasthan

    We have given our accidental skoda rapid ch 01 am 7057 on 23-02-18 to saga automobiles jaipur workshop. Mr. Pushpendra from service has done all the formalities and told us to get all work done with in 5-7 days.
    After countionous reminder he said we are not having parts, we are getting it and all like excuses.
    When on strick reminder on 19-03-18finally he told that we got the part and we will get all work done by 20-03-18.
    I called him @ 11.30 he said all work is in process and it will be finished by 2hr. And will inform you once it is done on positive notes.
    At 8.00pm i called him then the man said its march closing and your car will take 5-6 days more. Its almost a month now.
    Skoda India customer support has been notified about the posted complaint.
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      sanjay mendiratta
      from Jammu, Jammu and Kashmir
      Mar 21, 2018
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      Address: New Delhi, Delhi, 110085

      We bought a superb from grand auto capital, neatji subash place, new delhi on 5th jan 2018 and till 20.03.2018, despite repeated calls and visits we have no information on why our number plates are not being issued and what is the status of registration certificate. The staff at dealer is very unprofessional and rude and retorts to lies. Our experience for delivery, which was delayed a lot was also the same. There war no response for 5 dys from the dealer about the delay. We had exchanged our old car, payment for which was released by grand auto capital after many calls and visits after more than 30 days of the delivery.
      Skoda India customer support has been notified about the posted complaint.
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        M
        MDAN
        from Bengaluru, Karnataka
        Mar 16, 2018
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        Address: 560016

        Hi team,
        First of all i'm writing this email to the core of disappointment. This is only with service & pathetic experience.

        To let skoda india know that i'm not a beggar for your dealer vinakaya skoda service to treat like one!!!

        It was waste of time for me, varsha wasted my time asking to wait till thursday for a positive update but i ended up getting a insulting reply from crm shantha, utter waste of time, vinayak skoda at service pathetic experience.

        First off all the service advisor (Its important i respect every new guys job, so i'm not going to mention his name) did not tell me that my abs issue will not be covered under warranty then he mis lead me by charging 5900rs, thats because he has been trained like that but obvious when you have crm like shantha.

        An advice to ms. Shantha learn some softskill, because customers are not beggars & ms. Varsha i would appreciate you wasting a customer's time which you requested me not send an email to skoda india.

        Here i don't blame the service advisor, i blame the kind of crm ms. Shantha vinayaka has hired to be rude to customers

        Now when i'm trying to understand why service advisor did not help me? "ms shantha was very rude in her reply telling i'm sorry we cannot cover it under warranty after fixing my abs, if my bumper paint had come out & when i fixed the painting why would it effect abs, where is bumper & abs??? For this ms. Shantha's reply was may be you have met with a fatal accident, did she expect the customer experience a fatal accident or may even die & thats the reason abs is not covered under warranty", "why wasn't i educated???" in that case starting from now everything issue of my vehicle will not be covered under warranty?? Bcause of the bumper?? Utter non sense talks & time waste. No brain talks from ms. Shantha & varsha. Keep my car 2 days & get the car in return with all dirt & dust. Is this is how you treat customer. Oh i see, first check the customer if he is a privilage customer or not. Basis on that you differentiate if the customer is privilaged or a beggar & that is why ms. Shantha had that odasity to speak to me.

        Ms shantha's reply,
        "i'm sorry" which means "do whatever you want to do i don't care" is this the kind of attitude of crm??. She & her team here in vinayaka needs to learn not to cheat or misguide the customer.

        Ms shantha was very arrogant to me which made me to put my head down & step out of the service centre.
        Ms shantha is of the worst ever crm i have ever met, i'm still in a state of shock being at their teams fault she was trying to put the customer at fault end & stating that her team is on right side. The pathetic crm i have ever met. The management really needs some learning & stop mis leading or cheating the customer. It was so disheartening that ms shantha was replying me with hypothetical answers.

        !!! Is this the simple clever moto of skoda!!!
        If this was not going to resolve then why was time a waste, straight forward the reply should have been "we here in vinayaka skoda like to mislead & cheat the customer, it doesnt matter customer is always at fault & we speak rude & arrogant to customer".

        Another simply clever moto of skoda, when ms. Shanta spoke to me was it professional?? Here is the super & professional, note: the below is based on true stroy & incident

        Pathetic & funniest part is to pick up my car the driver calls me asks "sir i will come by rickshaw, will you pay me the money" lol... Looking at ms. Shantha's proffesionalism then what else i will expect from a driver... Kudos to skoda india for having such an amazing dealer. 😂😂😂😂😂😂😂😂😂😂😂😂😂

        Varsha thanks for wasting my time & ms. Shantha so called crm thanks for your sorry its understood what the skoda all about.

        Does skoda india wants to treat their customers like this???

        Regards,
        Mitra daniel
        Skoda India customer support has been notified about the posted complaint.
        Mar 16, 2018
        Updated by MDAN
        Hi Team,
        I have been facing lot of problems with Skoda both from sales & service. I called several times raise complaints against Vinayak Skoda Bangalore. Have spoken below 4 members & none of them are able to assist me. I have neither received any call.

        Purvesh
        Neha
        Heena
        Megha

        CSR Heena promises I would get a call withing 2 hours but there has been no acknowledge email.

        Megha puts my call on hold & then disconnect when called back she says she will call me back.

        Is this is professionalism ? Hope you guys know what is Skoda. If you can't help the customer then please bring sales in India.

        Regards,
        Mitra Daniel
        Mar 16, 2018
        Updated by MDAN
        one of the worst experience with Vinaya Skoda Service Center. They are the most unprofessional people leading from the front Ms.Shanta the CRM then the team who speak utter non sense to fool customer on top of it she is arrogant. Varsha the landy who made me waste my time made me wait for 4 days & in return she made to get insulted from Shanta. Shanta at Vinayak Skoda & team are very unorganised & cheat people by fooling the customer.

        Worst ever experience & had to step out of the service center for the sake of my self respect.
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          G
          from Bengaluru, Karnataka
          Mar 15, 2018
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          Address: Jabalpur, Madhya Pradesh, 482001
          Website: Skoda

          I bought skoda 4years back & i am feeling cheated with the promises made of low maintenance car.
          In less than 4 years i have paid 1, 25, 443/inr i. E. 1.25 lakhs in maintenance.
          Summary below -
          Car bough on august'2014

          Amount paid on different servicing as -
          Nov 2014 - 19, 103 inr
          19 june 2015 - 7, 270 inr
          12 dec 2015 - 25, 000 inr
          29 july 2016 - inr
          27 feb 2017 - 25, 720 inr
          24 feb 2018 - 48, 350/- (Cluth changed twice)

          Surprisingly my clutch is changed twice in last 1 years. Note: its a doctor single hand drive car always.
          While the reason was asked to change clutch twice, in less than 1 year, i was told it was mechanics fault who repaired last time & not the whole staff & team have been changed. Surprisingly, why is customer being pushed for wrong service!
          While clutch was broken, we paid the transport charge as 6000 inr/- shouldn't this was promised to be taken care by company.
          Other items changed are -
          Horse pipe was broken & radiator as well changed, which made us pay during interim servicing.
          Pls note: battery has been changed twice i. E. 3rd battery now running in 4 years.
          Is this justified??
          I am looking to escalate this care to highest level & put this across on all social media & all in my knowledge, with the servicing bills - how is customer being fooled!

          Appreciate a justified reimbursement of my money.

          Note: i have raised a complaint with skoda service center.
          Please share me customer escalation matrix, so that this can be taken at highest level.

          Ps: feel free to ask me all copy of bills.
          Skoda India customer support has been notified about the posted complaint.
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            Amit Baphana
            from Gadhinglaj, Maharashtra
            Mar 12, 2018
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            Address: Nashik, Maharashtra, 422002

            Dear tijo,

            Hi, i bought skoda octavia on october 2016. It's just 17 months and i discovered that the battery issue. I was stuck on a mumbai highway, after 1 hour road side assistance fixed the issue of my car. Then i come back to nashik. Again after 15 days, the same problem, i had booked a jump start from road side assistance.


            Today i send the vehicle to your workshop (Heak auto) & really surprised when told by the service engineer you have to replace the battery with the extra cost as warranty of the battery is just one year, which is not understood by me. I have taken extended warranty but they say battery is not covered.

            I am really disappointed. Need your help in getting this sorted out.
            Skoda India customer support has been notified about the posted complaint.
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              I
              IMahen
              from Chennai, Tamil Nadu
              Mar 10, 2018
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              Resolved

              Address: 614601

              First incident of fuel injector in the month of may 2016
              Second incident of fuel injector in the month of dec 2017
              Third incident of glow plug warning 10th march 2018
              Despite raising serious concerns, without giving proper solutions replaced only the faulty unit pushed back the car stating all problems are resolved. It is seriuos concern of reliablity of the vehicle and road worthiness now and this time i have no choice than going to file a suit if a proper alternative and compensation is provided. Opening and seeing the consumer complaint forum seeing numerous same problem of the fuel injector for skoda rapid. Having no trust anymore with this skoda rapid and certianly not possible to use for long drive or rely for any emergency or urgent travel needs. How skoda going to provide a solution i wonder.
              Vehicle reg. No. Tn49 bz8669. Everytime claiming and taking the vehicle in flat bed looks really bad and morally down selecting a brand which couldnt promise and respect the customer.
              Mar 15, 2018
              Complaint marked as Resolved 
              This time for a difference it was due to Rat Bite in a single control wire. And was fixed in the Skoda Service Center
              Skoda India customer support has been notified about the posted complaint.
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                Navin Indirajit
                from Bengaluru, Karnataka
                Mar 9, 2018
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                Hi guys,

                I bought skoda rapid on nov 2015. I also faced the same kind of issue while going for a ride. Suddenly the coil light in dash board started blinking and i started feeling vobbling of the car while driving and the pickup was pretty much dropped. After i switched of my car and started ignition, then engine problem indicator light started glowing. I immediately contacted skoda road assistant, they informed me that my 2 years warranty got over and i have to pay for the tow option which was around 4.5k. For ememrgency purpose, i called local mechanic for checking the vechile and he informed me that a particular part in engine has been damaged and need to be replaced. Since i was not having faith and i informed salem service station regarding the problem and towed the vechile to same. Initially when they made the analysis they informed me that there is no problem in the vechile and vechile is ready for delivery. Then i informed them regarding the local mechanic word, then again they made observation and found that one of fuel injector has been damaged.
                I am seriously wondering, being a big reputed company skoda is not looking properly into the service they are offering. My vechile really ran around 14km only, in which am really facing the issue and though skoda mechanic's are not able to figure it out.
                This brings a bad reputation to the company.
                Skoda India customer support has been notified about the posted complaint.
                May 18, 2018
                Updated by Navin Indirajit
                I din't receive any update or follow up from SKODA India till now.
                My car has a rough start because of faulty injector. We always get oil filled from standard petrolpump.i will be greatful if the company replace my injectors at their cost .mode skoda rapid 2013
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                  sudhir90
                  from Pune, Maharashtra
                  Mar 7, 2018
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                  Address: Pune, Maharashtra, 411041

                  Recently i have purchased skoda rapid-ambition, automatic model. The biggest problem is the side mirror & inside mirror are too small & the objects from behind are not properly seen. With in a week i missed three collisions. The side mirrors do not cover the full road. I tried to adjust the mirrors from various angles, but still not able to have full rear view.
                  At the time of entering highways, or exiting the road, it becomes very difficult to judge the vehicles following.

                  Secondly whenever the seat best is not fastened ideally car should alert regarding that, i think this is one of the very basic feature.

                  Kindly suggest what can you do on this.
                  Skoda India customer support has been notified about the posted complaint.
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                    Subramanian Narayanan
                    Mar 7, 2018
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                    Address: Bangalore, Karnataka, 560076

                    Dear sir,

                    I would like to express displeasure my experience at your skoda – hsr layout branch, near silk board junction, bangalore, india.

                    When i visited, was introduced to mr. Jithin c jaison, team leader, (Ph:[protected] and asked to explain octavia, i am interested. I took a test drive octavia and on 21.2.2018. I gave the advance of rs.50, 000/- (Icici bearing no: 043159 dated 21.2.2018) they told to get financial assistance contact mr. Jaganath[protected] he is more helpful and explains in details, i gave all papers he verified and checked all documents.

                    Next instant on 23.2.18, we went to the showroom, i liked skoda octavia, style, petrol, mt. I negotiated the price. Jithin and sales manager regi j (Ph:[protected] agreed to give the discount of rs.75, 000/- after some calculation, we were asked to give cheque in the name of tafe access limited for rs. 3, 69, 400/- so i gave icici cheque 043160 on 23.2.18.

                    They confirmed me within a week or 10 days you will get white, skoda octavia, style, petrol, mt. We were happy and came back. Mr. Jaganath called and confirmed loan is approved. We enquired about the delivery with jithin, we were asked to give some time, later told us to talk to manager regi j, he told us some quality problem in the allotted vehicle!! Asked to wait they he is working with other branches.

                    Later he confirmed that on 5.3.18, monday, we will confirm the order. After continuous follow up 5.3.18, to our surprise, i have asked to cancel the order!

                    Following to be clarified:

                    1. Why they took rs.50000/- 0n 21.2.18 and after confirmation they taken given order copy, dated enclosed herewith

                    2. After confirmation, why i have to cancel the order?

                    3. Why they approved loan?

                    4.in the first instant why they took the order and confirmed the delivery of the vehicle

                    5. Till date, there is no response, no proper reply from 21.2.18

                    6. Is there any written confirmation from skoda? Or proper reply from your company?

                    Can you please intervene and sort out this issue? Really, skoda want to be customer friendly or want to harass genuine customer? I am enclosing all the documents. Please call me for any clarification.

                    Frustrated customer,

                    Narayanan s
                    Skoda India customer support has been notified about the posted complaint.
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                      S
                      Subramanian Narayanan
                      Mar 7, 2018
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                      Address: 560076

                      Dear sir,

                      I would like to express displeasure my experience at your skoda – hsr layout branch, near silk board junction

                      When i visited, was introduced to mr. Jithin c jaison, team leader, (Ph:[protected] and asked to explain octavia, i am interested. I took a test drive octavia and on 21.2.2018. I gave advance of rs.50, 000/- (Icici bearing no: 043159 dated 21.2.2018) they told to get finance assistance contact mr. Jaganath[protected] he is more helpful and explain in details, i gave all papers he verified and checked all documents.
                      Next instant on 23.2.18, we went to showroom, i liked skoda octavia, style, petrol, mt. I negotiated the price. Jithin and sales manager regi j (Ph:[protected] agreed to give discount of rs.75, 000/- after some calculation, we were asked to give cheque in the name of tafe access limied for rs. 3, 69, 400/- so i gave icici cheque 043160 on 23.2.18.
                      They confirmed me within a week or 10 days you will get white, skoda octavia, style, petrol, mt. We were happy and came back. Mr. Jaganath called and confirmed loan is approved. We enquired about the delivery with jithin, we were asked to give some time, later told us to talk to manager regi j, he told us some quality problem in the allotted vehicle!! Asked to wait they he is working with other branches.
                      Later he confirmed that on 5.3.18, monday, we will confirm the order. After continuous follow up 5.3.18, to our surprise, i have asked to cancel the order!
                      Following to be clarified:
                      1. Why they took rs.50000/- 0n 21.2.18 and after confirmation they taken given order copy, dated enclosed herewith
                      2. After confirmation, why i have to cancel the order?
                      3. Why they approved loan?
                      4. In the first instant why they took order and confirmed the delivery of vehicle
                      5. Till date there is no response, no proper reply from 21.2.18
                      6. Is there any written confirmation from sokda? Or proper reply from your company?

                      Can you please intervene and sort out this issue? Really, skoda want to be customer friendly or want to harass genuine customer? I am enclosing all the documents. Please call me for any clarification.

                      Frustrated customer,
                      Narayanan s
                      Ph: [protected] / [protected]
                      Skoda India customer support has been notified about the posted complaint.
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                        N
                        nitinmittal26
                        from Patna, Bihar
                        Mar 3, 2018
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                        Address: Dehradun, Uttarakhand, 248001
                        Website: www.channelmotors.com

                        Dear sir, mam my name is nitin mittal live in dehradun uttarakhand pin 248001 address 76 tilak road i buy two skoda cars in my life but now my second scoda car buy by your brand scoda is waisted by your dealer channel motors supporters in dehradun they not have anything parts of car reliability for customers they are making fools of customers in the name of your brand please i requested you check reliability yourself in dehradun so many customers are not want scoda because of this channel motors
                        Skoda India customer support has been notified about the posted complaint.
                        Mar 03, 2018
                        Updated by nitinmittal26
                        Check yourself there reliability of channels motors dehradun making fool of scoda customers
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                          Nelash V
                          from Coimbatore, Tamil Nadu
                          Mar 1, 2018
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                          Address: Chennai, Tamil Nadu, 600045

                          I bought this skoda rapid in 2012 (Diesel), i had been complaining about the battery getting drained from the begining, but the team is not able to rectify the same. Everytime i have to jump start the vechile (If not driven the car for 2 days).

                          Is there a solution??? Currently my car is in guindy industrial estate chennai show room, handled by advisor "ashok".
                          Skoda India customer support has been notified about the posted complaint.
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                            lakshit batta
                            from Meerut, Uttar Pradesh
                            Feb 26, 2018
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                            Address: Dehradun, Uttarakhand, 248001

                            I got my superb accidental repaired at sidak skoda karnal now after paying 187000 rupees the light of my car is not being allingned proprerly and the focusses are varying and secondly my cars rear seat has also been torn by rats there and my car is running towards left side and the alighnment has been twice but they say there is a problem in the vehicle please help i live in dehradun and have visited karnal twice please look into the matter as this is my third skoda car
                            Regards
                            Lakshit batta
                            [protected]
                            Dehradun
                            Skoda India customer support has been notified about the posted complaint.
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                              praseebala
                              from Bengaluru, Karnataka
                              Feb 23, 2018
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                              I own a 2014 skoda rapid ambition plus model. I got a letter from skoda regarding the software upgrade of car. I did the same in december 2017. After the upgrade, the engine is very noisy. The noise makes me feel like i am driving a lorry. I used to love driving my car and cruise in it. But after the upgrade, i hate driving my car. This is not the car i purchased by extending my budget.
                              Skoda India customer support has been notified about the posted complaint.
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                                F
                                fenil0090
                                from Bhusawal, Maharashtra
                                Feb 22, 2018
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                                Address: Ahmedabad, Gujarat, 382405
                                Website: www.scoda-auto.co.in

                                To,
                                the manager
                                customer care department
                                scoda india ltd,
                                sub: my scoda octavia car no. Gj27aa 8190
                                chasis no.Tmbbjane7ea006122,
                                engine no.Crvo15709
                                date of reg.-21/05/2014
                                dt.22/02/2018
                                dear sir,
                                sinse last 12 years i am using scoda car .First one is scoda fabia, scoda laura,
                                scoda octavia is now on working till date. I am recomded best review for scoda car
                                in my group and friend circle they also bought scoda fabia, scoda repid and scoda
                                octavia.

                                Our group bought scoda car due to my best review .
                                Nischal nitin vora scoda fabia gj-01-kb-9712
                                nischal nitin vora scoda octavia gj-27-aa-9712
                                nitin ratilal vora scoda repid gj-27-k-9712
                                hardik sumanbhai patel scoda repid gj-27-k-4419
                                i am always satisfy with scoda car but from last 3 years i am very disturb
                                due to my scoda octavia car.
                                I am telling you my history what happened with me, first in 2015 my ac colling coil
                                is not working, go to service station they replaced cooling coil within 6 to 7 working
                                days free charge .
                                After that my car is always in technical problem.
                                Then change the battery 2 times in last 3.5 years. Then also again repeat problem
                                in ac cooling . Then they change air condit and drier insert with mo within 15 working days. After that there is esc error on my screen.
                                But i am not satisfy from technical person who handle the my car.
                                After that too much noise in my car then your technical team replace
                                the fly wheel 2 times . I am not understand why they replace new parts two times.
                                After that they said this noise is from water pump so they are changed what they guess problem in water pump.
                                I am surprising because they cant understand the problem of car noise from last 6 to 7 months every time they said problem is solved but problem is always as it is .They are trying to ignore the fault .
                                After they change clutch plate and pressure plate without any confirmation, i am paying amount 21223.00 on date[protected] for that problem and also they told me for early service i am also ready for that then they change break pad before 8 days also paying rs.17707.00 on date[protected]
                                after that my brother is coming from usa . I am giving this car with driver to my brother for some urgent work in surat on dt.[protected].
                                There is also some noise in car so we take the car to service station at surat.
                                Now they told that startor motor of my car is dameged.
                                And they have no parts which one is required in my car.
                                They give me time for 7 working days.
                                Now in surat i am helpless and my brother also suffering he will not attend the important meeting due to not helping from scoda service station and not arrange any
                                other car.
                                I am lost my pations so i am writing complain.
                                In ahmedabad torque service station security guard and gate keeper also know
                                about my car problem now they also open the door for my 8190 car without any entry.
                                I am always cooperate but now i understand that they cant solve manufacturing defect .
                                But from last 6 months my car is always in company service station for technical and manufacturing defect problem one by one .
                                Now i am totally mantaly depressed from torque automotive and their technical team due to my scoda octavia car manufacturing defect. They cant solve and they cant said about manujfacturing problem.
                                I am too much suffering and also paying money too much for maintanance.
                                Please check my car history and give me new car due to manufacturing problem
                                for the car no.Gj-27-aa-8190 scoda octavia.
                                Now i don’t wont to drive this car which have manufacturing fault and safety issue.
                                So please replace my octavia car.
                                Thanks and waiting for your positive action.
                                Regards,
                                pravinbhai d.Patel
                                [protected]
                                Skoda India customer support has been notified about the posted complaint.
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                                  S
                                  Smith Andrews
                                  from Ambasamudram, Tamil Nadu
                                  Feb 15, 2018
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                                  Address: Tirunelveli, Tamil Nadu, 627007
                                  Website: skoda

                                  Respected sir,
                                  we have leaven the skoda rapid 2015 december model car for a engine oil changing and for break check up but your company not taken any proper care about it and a bolt is broken in wheel and now they have given the car to a private workshop and in their also they said they cant do anything, as a customer i am submit a complaint about this and please take quick action about it.
                                  Skoda India customer support has been notified about the posted complaint.
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                                    S
                                    from Pernem, Goa
                                    Feb 14, 2018
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                                    Address: Pune, Maharashtra, 411005

                                    This is regarding my vehicle insurance claim was reject. We received insurance decline letter after five month.
                                    Attachment is done, see what your insurance person is saying, that delayed by 12 days and no damage.
                                    So you can check the job card date or gate entry date, there is no need that i should say the date and
                                    He telling no damage then i think so skoda is not using good quality of product. It means that you are
                                    Fooling the customer or you have give me the defective vehicle. Why i should bear, i want the solution on it.
                                    Insurance company clearly mention bad product quality.
                                    Skoda India customer support has been notified about the posted complaint.
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                                      M
                                      mapletown
                                      from Hyderabad, Telangana
                                      Feb 13, 2018
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                                      car parts

                                      Address: Rangareddy, Andhra Pradesh, 500086

                                      I have purchased skoda rapid on 23/9/2015 from mahavir auto hyderabad and on 1/2/18 when i tried to start the vehicle it did not start. When called the roadside assistance the company mechanic came and told the the battery is failed and it has to replaced. I paid rs 8200/- for the same which is under 3 ys warranty. I am surprised to know the battery is damaged only after 2 years 3months which is supplied by a reputed brand skoda where as...
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                                      Lavnish Jain
                                      from Ludhiana, Punjab
                                      Feb 11, 2018
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                                      Address: Aurangabad, Maharashtra
                                      Website: www.skoda-auto.co.in

                                      I have octavia 3 2017 facelift l&k model. While buying i could see multi function steering wheel on displayed vehicle, which surely i got the same, but to my dismay i found that the switches displayed on steering were not functional, like, voice command and lane assist. When i asked dealership about this they said that as the vehicle displayed is not an l&k model but a lower one and i have booked l&k so no worries it will be functional and few things, like adaptive cruise control which i saw when i was shuffling owner's manual i presumed that all this is available on the model that i had selected for purchase. I got the vehicle and was after the dealership sales guy as the functions were not working. He told that he will contact skoda and get back to me, which he did, but with the answer which i was not expecting and ready to hear. All these functions are not available in india bound model. If so why is company displaying them on their vehicle and owner's manual. It is misleading and intentionally wrong. I am feeling cheated as i believe that i paid for all these functions as they were displayed on the vehicle. I need you to resolve my grievance.
                                      Skoda India customer support has been notified about the posted complaint.
                                      Feb 06, 2018
                                      Patel Nikul Mukeshbhai's response
                                      Car number GJ5 JS 2467 contect number [protected] new skoda rapid 2017
                                      Service not satisfied and employe damage to my car but not popar solution And tyre 1800 km to bubbles & oil chamber damage to skoda employe breakdisk to damage not popar solution
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