Skoda India Complaints & Reviews

I have purchased skoda rapid on 23/9/2015 from mahavir auto hyderabad and on 1/2/18 when i tried to start the vehicle it did not start. When called the roadside assistance the company mechanic came and told the the battery is failed and it has to replaced. I paid rs 8200/- for the same which is under 3 ys warranty. I am surprised to know the battery is damaged only after 2 years 3months which is supplied by a reputed brand skoda where as...

I have octavia 3 2017 facelift l&k model. While buying i could see multi function steering wheel on displayed vehicle, which surely i got the same, but to my dismay i found that the switches displayed on steering were not functional, like, voice command and lane assist. When i asked dealership about this they said that as the vehicle displayed is not an l&k model but a lower one and i have booked l&k so no worries it will be functional and few things, like adaptive cruise control which i saw when i was shuffling owner's manual i presumed that all this is available on the model that i had selected for purchase. I got the vehicle and was after the dealership sales guy as the functions were not working. He told that he will contact skoda and get back to me, which he did, but with the answer which i was not expecting and ready to hear. All these functions are not available in india bound model. If so why is company displaying them on their vehicle and owner's manual. It is misleading and intentionally wrong. I am feeling cheated as i believe that i paid for all these functions as they were displayed on the vehicle. I need you to resolve my grievance.

Hello concern,

This complaint is regarding shocker leakage in right side front wheel of my car... Here oil leakage is found on my last service when the service partner from your team (Giriraj skoda gurgaon)... And they told me that new shocker is also not available here and also not manufactured from company, so do something for this issue as it has been 1.5 years of purchase and 50k running only. Model : skoda superb (Petrol, automatic variant)... I need urgent solution for this problem... Also car is under warranty stage.

Hi, i bought skoda rapid on october 2015. It's just 27 months and i discovered that the battery was disclosed bad by the service center here at gurgaon. I was really surprised when told by the service engineer that the life of the battery for rapid diesel is just 2 or 2and a half year, which is not understood by me. I have taken extended warranty but they say battery is not covered. My car runs approx 50 kms on daily basis which clearly indicates the reason for the failure is not usage. I am really disappointed and have decided to buy it from outside so that the duration is justifiable. Need your help in getting this sorted out.

On 9 th jan 2018 i have booked skoda rapid amb 1.5 cr mt white colour 2017 model in gurudev motors _ vellore and paid one lakh as advance... Waited for fifteen days or so... Now they contacted me and forced me to get 2018 model car with extra payment of 50000... With silver colour... Now i need remedy that i need only white colour 2017 model... Kindly do the needful

The service employees of sidak auto ambala has ruined my skoda rapid by giving improper and poor information for service, my car no hr01ak5656 has been lying for the last one month and the sidak ambala employees have misguided me in repairs and service of my car, very very very poor and humiliated services if sidak auto ambala, first they advised the maximum expenses from 20000 to 40000 and narrated the problem, i dropped the car with them. Next day it is informed that approximately expenses now will be minimum of rs 180000. Very very poor

Hi,

This is regarding the periodic maintenance service of my skoda rapid 1.6 tdi cr diesel manual.
This is the second service post 16, 000 kms/2nd year.
The quote given to me for normal servicing was 10-12000 inr plus taxes on phone. After pick up of my car for service on[protected], the workshop is now asking 16000 plus taxes for normal servicing.
The ideal cost of the 2nd year service or 30000 kms,...

I bought my skoda rapid on 29/03/2017, so it been just an year my battery died, i was stuck on a highway for a couple of hours as road side assistance was gonna take 3 hours i fixed my car with a local mechanic,. Then i come back to baroda and give my car for battery replacement in warranty at skoda workshop, i was very very disatisfied with the service, again road side assitance was a problem. I had booked a jump start from road side assistance for the next day at 9.30 am and they arrived at 10.30 am. Then in the workshop dint really get a good response, i had to call every two hours for the status, finally at 5pm i called and they said the car is ready for pick up, i go at 6 still they took 40 mins to give me the car.
And during my first service my brake disc was changed stating that keep that old disc with you, it can be used other time, my question here is if it can be used later, why did u replace it???

While buyin skoda 100s of people told me dont buy skoda for maintainence issues, i was assured buy the car dealer that now there are no issues of maintainence. And here i am complaining about the same in just 9 months.

This is serious issues and it needs to be fixed really soon.
My contact details are as follow
Name : vishal palan
M: [protected]
Reg of car : gj 06 kh 7995
Email : [protected]@gmail.com
I expect a reply really really soon, or i would be left with no option thn to post on social medias.
Thanks.

Model : skoda rapid ultima 1.6
Year : 2014
Kms done: 32, 500

I have been contacted by skoda service center and asked to replace fuel pressure pump, fuel filter and cleaning of common rail fuel system for a total cost of more than inr 110, 000. One of the fuel injectors is also to be replaced as per the recommendation. The complete cost of the repairs in the similar discussion were estimated at inr 175, 000 inclusive...

My vehicle is skoda rapid purchased from s7cars salem during september 2017. From the purchase time i noticed deep scoring in both front discs. Icomplaint to salem service centre. They are saying it is normal. But i have checked skoda rapid from 2013 vehicles to the present models about 100vehicles. I found only uniform scoring in the discs. Only my car discs showing deep scoring which is not usual. I hope that is due to disc batch production faults. Kindly make necessary arrangements to change my car's both discs from different batch of manufacture. My car first service is due ina few days.

I bought car last week. And from the same day 1) cabin light not working. Another 2) a. C. Fan not working. 3) headlights deeper automaticaly gets down.
Its too disappointing feeling on the same day of purchase and still no proper issue resolvance by company.
If these are the cars they provide when they sell then what could we expect for after sales service in future. I highly recommend all not to buy skoda cars for future genuinely if you no want loss in future.

Hello sir, this write up is regarding my skoda rapid clutch hardness problem, which is 1year and 1month old. From the day one my car clutch was hard.. So i thought it is common in diesel car.. Because i came from maruti swift petrol.. But day by day it got worse.. And when i complained in service centre (Vinayak skoda bangalore) they told me it's common in skoda car... So again i started to ignore and continue.. And when i gave it to first...

My company has spent rs 1, 38, 000 over a period of 5 months for a recurring problem in the car. Despite this, the problem persists.
Is the dealer experimenting at my cost or is he willfully taking advantage of me?
Car was good for the first 2 years. Thereafter the collective amount given to the dealer over 5 years would buy me a small car in india!

Symptom - pick up drop
Warning - glow plug on dash
Diagonosis - fuel injector failure on cylinder 1
Action - injector [protected]@59, 000 km

Query technically the injector can be repaired and is being done at bosh siemens kind of outlets for electrical and mechanical failure by replacing solenoid or cleaning deposits due to fule buildup, rust, corrosion. Why are skoda authorized services not doing or recommending the same

Hello,

Last month i had done the service of my car, skoda superb registration number py01 cp 0567, in shivaji nagar workshop (Viraaj skoda, pune)

Firstly i faced an issue of low battery in the next week of the service. I replaced the battery, as dey had not checked it in the service.

Secondly the main issue is the mechanics in the workshop dint fit the oil chamber cap as i faced the issue of oil leakage and i had to call for roadside assistance

The service advisor who served me was manu.
Here is the attached service bill copy.

Respond to this as soon as possible. Seeking a valid reason for watever i m facing now.

Thanku

Dear concern,

I would like to mention the harrowing times i am currently going through due to pathetic after sales service of my skoda superb car no – rj 14 yc 0084.
On dated 05/12/17, car was hit by a tractor due to which right side rear view mirror was broken. On the same day information was given insurance department of saga automotive workshop loacted in sitapura, jaipur. They inspected & said
• the whole assembly of side mirror need to be replaced and will be covered in insurance and as the part is not available in their stock, so they need to order the part.
• after two days on dated 7/12/17 when i enquired about the part status they said we have placed the order of the part and as soon as we will receive order, we will change your part on same day.
Now today is 13/01/18, it’s been 40 days now, from 5 dec 17 to 13 jan 2018 part is not delivered to workshop. We are in continues touch with saga skoda workshop, whenever we call them, they have fix reply that your car part is under order and most probably it will come on saturday. I don’t understand how many more saturday will be taken by your esteem organization in delivering one side mirror complete assembly. Being customer of your higher end product superb, i don’t expect this type of after sales service of german brand in india
I want your concern authorities to take immediate action regarding the problem i am going through. Kindly coordinate with your dealership to get the needful done accordingly as earliest as possible and replace the broken mirror asap.
Waiting for immediate action.
Thanks
Regards
C k bafna
[protected]

The car was handed over to gurudev motors, ambattur, chennai on 26th december 2017 with coolant issue. It was diagnosed almost 10 days later and i was informed that its a thermostat issue and it would cost 22000 after considering the free replacement as the vehicle is under extended warranty. I was asked to send the approval which was sent immediately.

Day by day i am being told that the vehicle would be delivered the following day, work is in progress, etc. I also wonder how to replace a thermostat it takes weeks. Is it how the service centre works? Does not the service centre have adequate technology nor workforce to handle the issue.

I had told them that i wanted to go out of station on 13 jan 2018; there has been no consideration at all for customers request. Work is being done at their own pace and at their own whims and fancies.

Unfortunately in chennai buyers of skoda are being put up with no other option but to come only to gurudev motors. I had a similar bad experience in september 2017 also.. After a very long struggle of a month only the vehicle was delivered after a repair issue.

Gurudev motors service makes me to regret for having chosen skoda

I hope some senior officer looks into this issue and handover the car for me to travel out of town on saturday afternoon..

Dear sir,

I appreciate your kind care and support to my genuine complaint against your surat dealer
“ torque automotive pvt ltd” and request you to go through the unprofessional and blind working of your surat dealer workshop which has downgraded the overall image of the world level company like you specially when we the customer has to think twice for our next purchase of skoda brand.in response to my complaint the dealer has concealed the material facts and has conveyed only the partial information to misguide the higher authorities. I want to bring the following facts to show the negligency on the part of your workshop persons.

I gave my car gj 05 jf 0024 to your workshop in the first week of june 2017 for the fault of
Overheating with engine oil indicator displaying on the screen. After checking they told that they need to change the thermostat and it will take 8-10 days to procure the part since not in stock. They sent my car back to my home with unqualified driver whose careless driving created another problem of showing the warning indicator of epc light which was not appearing on the screen when i handed over my car on first time as may be confirmed from the job card prepared in the workshop.

After 8-10 days the thermostat of my car was replaced and i paid the bill of around rs. 35000. Next day when i started my car in the morning and put the ac on, there was a typical noise in the engine. I have to go to workshop again and complained about the noise created only after their repairing on day before. After checking the noise they told me that they need to put one more part which is also not available in the stock and will take again 8-10 days to receive after order. I had to wait again for 8-10 days and they called me that part has arrived and the car can be sent for repairing. The height o[censored]nexperienced working is that the noise did not stop even after placing that part and they told me that they have removed that part again and they will not be charging for this trouble sum repairing.

When they were unable to find out the exact reason of noise they told me that now they need to replace the ac compressor perhaps that will stop the noise. I just found that they were test checking to stop the typical noise and were not sure about the exact reason. I pointed out that this noise has been created only after your repairing and this is not fair on your part to repair for one problem and other irrelevant problem occurs. More over ac compressor was in good condition for the last four years until the car was sent for repairing and has no relation with the present repairing.

That time i was busy for my travel to usa, i preferred to keep the things pending and now i have taken it up again with a lot of remembrance of that pain i experienced in the month of june that your unqualified workshop persons delivered to me. The monopoly of your dealership in surat and gujarat has always pressurised us to compromise so many instants few of which are described herein below:
1. You have to take vehicle loan from our bankers only otherwise you have to pay extra 25000.
2. You have to take insurance from us only otherwise we will not give you cashless repairing.
3. We are unable to meet the manager even he is in the office since told the receptionist to convey us that he is not available in the office.
4. The workshop is very far from the city where no public transportation is available and it is always difficult to visit there.
5. We are unable to get the appointment for vehicle service before 20-25 days because of heavy crowd of vehicles is coming to only one dealer in this area of 50 lacs population in surat plus all surrounding villages and semi urban places.

Here i wish to point out that i have already paid the bill for original repairing and the problem of noise in the engine is the result of mishandling at the workshop. More over the workshop persons have placed the part on next repairing as explained above, has to be removed since the noise problem was not solved. However now they are asking for replacement of ac compressor which was never the part of previous repairing. The test repairing in the workshop is a question mark on the working of the workshop and i request the company officials to enquire the lapses specially when their customers are being harassed for frequent visit to workshop and payment of heavy repairing cost which also defame the company in the public to doubt that inferior products have been used in this segment of luxurious cars. I want to inform that i am using four wheeler from last 37 years from 1981 and this is my first instance to make a complaint against any dealership.

I request you to kindly take an appropriate action to remove the so called noise from my car without any cost to me within 15 days otherwise i shall be constrained to go to consumer protection court.

Dilip kothari
Surat

I wish to draw skoda's senior management's attention to the cheating and fraud case done by nawab motors with me and unsympathetic behaviour shown by skoda's customar care managaer in addressing my grievance. Unfortunately my car (Make skoda rapid, bearing reg. No. Up 16 az 8494, met an accident on 17th of aug. 2017. I registered the claim and sent the vehicle to nawab motors (Authorized skoda dealer and workshop).

The damaged vehicle was delivered at workshop of nawab motors (Authorized skoda dealer) around 20th august 2017 and engineers generated an estimate to share with insurer (With no intimation to us). This was for repair and amount of around 6.5l was the estimate. After some days we were telephonically informed that we need to pay rs. 1 lakh in advance so that the process can be expedite otherwise since there will be delay from insurer's side and parking charges will be levied till approval to repair is received from insurer.in case the vehicle is repaired, no parking charges would be levied. We initially resisted since our policy is zero dep and for cashless, but the continuous calls from nawab motors, forced us to pay advance amount of rs. 1 lakh.

After they received the payment of rs. One lakh from us, i stopped receiving any communication from nawab motors. We were thinking that the repair is in progress and we will get our car back in 3-4 weeks promised time. On completion of 3 weeks, i called up nawab motors to know the delivery date of vehicle as the promised date was nearing, i got a big surprise that the car was not yet even taken inside the workshop to even start working on it. The car was lying parked outside the workshop on road. Next day i rushed to gm of workshop and found the car still lying outside the premise (On the road in front of workshop - do they also own the public road outside the premise and call it as their own parking??)

On my showing dissatisfaction and protest they said the engineers working on the car have left nawab motors and now some one new will be assigned this work. I spoke to gm and conveyed the inconvenience, frustration and disappointment it has caused to us. Almost two months have been wasted without even touching the vehicle properly.

Now after more than two months of initial estimation (23rd aug is date of first estimate they provided to insurer, the additional estimate was generated on 4th nov - more than two months - that too on my personally going there and asking to do it).

Now to my biggest surprise, the supplementary estimate of another around rs. 6.5 lakhs was raised which made the total cost of repair way beyond the insurer's limit for giving approval. Again no communication was made to me and only on my repeated requests and calling them, these estimates were shared with me. This means there was an intentional effort to keep me completely uninformed. There was no additional opening /dismantling of vehicle done to generate the supplementary estimate, the car was just lifted on jack and the condition of engine was evaluated and gear box was assessed by starting the ignition of engine (This they should have done in the first place while generating the initial estimate - why they did not do it is beyond understanding)

It was even then not communicated to me that insurer has denied the approval for repair of the vehicle and has informed it will be considered total damaged vehicle since the cost of repair is too high.

In fact in between i even asked for paying back my advance money since all approvals from insurer were received for going cash-less repair, but nobody from nawab motors responded to my requests.

On 28th nov. 2017, my husband (Dr. Gaurav sharma) went to pick the vehicle, (Even though no communication was still made to us, but fearing that the vehicle is unnecessarily lying there and it may not be worth repair), nawab motors raised a bill of rs. 76700/- (Out of which 59000/- was for parking charges) before they handed the vehicle to my husband.

From above, it is very clear that this was a case of cheating done by nawab motors with us and i have full reason to believe that nawab motors knew about the defect from day when they first inspected the vehicle but kept it under cover to charge parking amount from me. This is more evident from the fact that they never informed me of anything even after my repeated calls to them. Had they informed this to me or insurer, a clear decision should have taken and no parking charges would have levied on us.

Unfortunately despite informing all this to skoda's customer care manager (Mr. Sooraj - available on[protected], no action from skoda's side is taken on my complaint. When i asked the manager to connect me to some higher authority/ perosn in skoda he has refused to connect me to anyone and committed that he will call me back same day after talking to their area manager but despite the promise, no body has called me or resolved my grievance so far.

I again request someone in senior management in skoda to please look at it personally and see how badly your dealers are dealing with skoda's reputation and cheating your customers (We did not buy a nawab motor's car, what we went for was skoda's car) and arrange to refund the entire parking amount nawab motor's has charged from us.

Hi, i have bought skoda rapid diesel at model in oct 2015. Recently i am facing issue with car battery which made me complain here.

First incident:
First problem occurred on 25 oct 2017 when i was wasn't able to start my car. No ignition churning noise, music player and lights were working but i couldn't start my car. I asked for skoda assistance and got the prompt service vehicle in first occurrence. It costed me 1600 for a faulty ignition wire replacement connected to my battery which was really expensive as it was just a connector which he changed.

Second incident:
But yesterday night 08-01-18 while i was on way to home my car didn't start and signaled of weak battery, i called for assistance and he came and jump start the car and told me to drive at least an hour which i did and reached my home. But today morning same problem occurred and car doesn't start.

Conclusion - i hate to say that i feel like skoda gave me a faulty product - skoda rapid diesel automatic transmission