| Address: 560001 |
| Website: www.tafeaccessskoda.co.in |
Hello skoda,
I am writing this email after being tired of contacting the tafe access dealership multiple times on phone and emails. I have serious concerns with defective car delivery, false promises, and errors in rc and insurance copies, etc. The below is the email that i had sent after numerous calls to the dealership.
Russell jude - manager
Deepak - sales lead
Naveen - sales executive
Dealership address: bangalore
53, st. Marks road, bangalore. Pin : 560001, karnataka
[protected]
The below is the email that i had sent on 27 november, 2017. I have sent another email now copying the customer care email address. It is early hours and i couldn't sleep with the kind of service that i received from the dealership.
Hello russel,
After our phone conversation on november 6, 2017, november 24, 2017 and today (November 27, 2017), i am writing all my concerns as you had requested this afternoon. I hope you would correct all of my concerns quickly.
For your reference, the executives involved in selling the car to me are:
The sales executive: mr. Naveen
The sales lead: mr. Deepak
Vehicle registration number: ka 01 mq 7022
Contact number: [protected]
Issue 1) the power windows are not working as they are supposed to:
The power windows did not work at the time of delivery. Mr. Naveen and the technical guy adjusted the windows to open & close at that time and they told the anti-pinch will be adjusted after using for 2-3 days which is not the case till now (Approximately a month now). As per our conversation on november 6, 2017, you had promised to send a technician to my residence within 5 days but no one turned up till now. Please correct the issue asap.
Issue 2) my name was wrongly spelled on rc and insurance copies even after i provided the supporting documents (Pan card, aadhaar, and dl copies) and which i have been following up with naveen and deepak. They said that will be taken care but i am not sure about the seriousness. The insurance person from tata aig told that he will take care for the insurance copy within 24 hours. Please correct the rc part from your end.
The correct name should be: siva sankar p
I am attaching my dl copy once again for your reference.
Issue 3) the pms package starting date is october 15, 2017 while the vehicle registration date was october 27, 2017 and i had taken delivery on october 30, 2017. Though i am not worried much about this issue, please correct it if possible.
Issue 4) there was a promise that a car cover will be given to me within 5 days from the date of delivery. Mr. Naveen told that he will need to complete an approval process and as it was month-end (October 30, 2017), he told he will handover all the required documents at my residence. I did not see him till today and the documents which i received are only invoice copy, car manual, and the pms package (Thru courier).
Issue 5) i also reported to mr. Naveen and mr. Deepak that there is a lag in 1st and reverse gears.
The problem is that i have been asked to explain the issues everytime i call which indicates there is seriousness or attention paid towards the problems reported by me.
As all these issues arised at the time of the delivery, i am expecting a resolution for all these after sales concerns.
If issues arise in future, i will definitely visit the service center instead of the sales team.
Hoping for the quick and best resolution from your end. Thank you in advance.
Regards,
Siva sankar
Mobile: [protected]
Attachments area
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I hope to hear from someone from the company who believes the customer is important for any business.
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Jan 15, 2018
Complaint marked as Resolved Skoda India customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2017
Skoda India Customer Care's response Dear Siva Sankar,
We apologize for the inconvenience. We have noted your concern and our service representatives will connect with you soon.
Regards,
Skoda India
My name is Himanshu Arora. I am from Jalandhar, India. I was interested in purchasing a Skoda Superb L&K and a Skoda Kodiaq. I inquired about the same from your Krishna Auto Sales dealership in Jalandhar, Punjab. On 10th November I went to check the car. I was interested in purchasing both petrol cars and asked for the test drive of the same but since the Superb petrol was not available and the Kodiaq came in Diesel variant only, I came back with the quotations of both. Then I asked them to show a petrol variant of the Superb, they didn't have the same so I went with them to a nearby city Amritsar to inspect the petrol one, as they didn't even have the brochure for the latest version. The same was finalized. It was decided to take delivery of Superb and then of Kodiaq. When it was the turn to negotiate on prices, I was handed with a new quotation of both. I was told that the initial quotation was wrongly given to me, which is inspite of the fact that it was verified by the sales guy Sh. Rupinder and the branch manager Sh. Manik. In the initial quotation both the insurance and the kit was given to me free of cost along with the waiver of the logistic charges. But with the new quotation they said that insurance will not be free. Then after many discussions with the MD and VP, who are very nice and down to earth people btw, the price of insurance was slashed to a much extent. So, the booking amount was transferred on 27th November of Rs. 1 lakhs, As soon as the UTR number of this amount was shared with Sh. Rupinder, I started getting calls from a person who claimed to be an employee of a bank. He said that Sh. Rupinder gave him my number and started giving me interest rates for loans. He kept on calling me multiple times everyday despite the fact that I told him very humbly that I will contact him myself if I needed any loan. Then in about the second week of December another Rs. 8 lakhs were transferred. Sh.Rupinder was also pressing me every now and then to clear the payment and then and only then they will arrange the car for PDI and not before. In the mid of December Sh. Rupinder called me and told me that if I do not deposit the remaining amount before evening then they will give that car in Amritsar to some doctor, I don't recall his name. I told him to do the same as the payment from my side will take another few days as our CA told us to go for Auto loan. Then I went out of city for professional and personal commitments. Sh. Rupinder and his loan guy kept on calling and messaging every now and then in the meanwhile. When I came back I inquired about this loan guy and I came to know that he is not from a bank but is running a loan agency. Sh. Rupinder recommended him and not Skoda/VW finance as he was getting monetary benefits from this guy. Anyways 2 days ago, Sh. Rupinder very rudely said that because of me they have lost 4 of their customers. I told him pretty clearly that I told him to deliver the car to the first person who came with the money as I will always get a new piece. Then he said that he has arranged an October make car for me and the same is reaching with a Rapid from the plant. The Rapid will be delivered in Chandigarh and the Superb will reach our city on Sunday. He told me to come for PDI on Monday and told me to deposit around 50-60% of the amount so that they can raise the invoice. The loan amount of 18 lakhs was released today. I confirmed him the same and he said that the car is in transit and will reach by tomorrow. I called him again in the afternoon to give him the UTR number of the amount but he didn't pick up. Then I called the manager Sh. Manik to inform about the UTR number. But he said that no car as such is coming from the plant and the information provided to me was once again wrong. Sh. Manik called Sh. Rupinder while I was on the phone and he admitted of providing wrong information. Now Sh. Rupinder is not picking up the phone. As you can clearly see I am getting harassed by the showroom, by the sales guy especially first about the quotation then breaching my privacy and sharing my number with some third party for his monetary benefit, then forcing me to deposit the money and then eventually about the delivery. This whole experience has been pathetic. I would have loved to join the Skoda family and be associated with you for years to come. But this whole episode has been just so poor that I guess I will stick to the good old Jap cars. Kindly refund me the money along with the bank's interest that will be charged by the bank immediately.