Skoda India Complaints & Reviews

Hi, recently my skoda rapid 1.6 tdi had faced a critical complaint with its fuel injector system, there was a warning and when contacted with service centre they said that this is due to failure of fis, and they said it would cost around 1l, skoda being a renowned company should try and avoid this, and this being a common complaint skoda should try to fix it as soon as possible and should rectify it,

I bought the new skoda octavia 2017 style plus at, in july from krishna auto, chandigarh. I also paid for a navigation card at the time of delivery.

Now the navigation works perfectly fine graphically but the navigation announcements don't work at all. Upon pointing this out to the technical staff at krishna auto, i was told that the navigation announcements are not an available feature. To this i went ahead and showed them the owner's manual of the car, which clearly states that the navigation works both graphically as well as with navigation announcements.

I also pointed out to the technical staff, that the settings menu in the navigation has an independent option to control the volume of the navigation announcements. The settings menu also has an option where a user can control how much the media volume will be lowered when a navigation announcement is in process.

When i asked the technical staff why would skoda owner's manual say the navigation announcement feature is available and also give such detailed navigation announcement volume and other controls, if the feature was not an available, their simplistic answer was "we're sure the feature is not available and if it is we don't know how to activate it's

Post two separate visits to the dealer and futile interaction with it's technical staff, i was handed over the mail id of the skoda sales service rsm, mr jatinder walia. Mr walia even though initially responded very promptly and also ensured i get a call back from the dealer, giving me a lame response"sir the issue has been escalated to skoda czech republic and we'll pass on their response to you by eod" that was 9th of august. Guess the czech republic's end of day is still some time away. Post this bizarre response from the dealer, i've sent reminders to both mr walia and the dealer on regular basis, but as is the norm in india, neither has bothered to respond, hoping that my issue with their gross deficiency in service will just die out.

I hope this forum can assist me in getting my rightful service and skoda will be forced to resolve my issue.

I purchased rapid elegance mt 1.5 tdicr with vinayak cars pvt ltd, sadashivanagar, bangalore-560049. Invoice no. 388 dated[protected]. And was promised from the dealer that vehicle comes with top sticker and side graphics in built from the company and at the time of delivery it was told that there is no stock and will be provided as soon as stock arrives.
As on today 21st august 2017. It has not been provided to us. And also visited showroom n number of times no use. Take action as soon as possible or we have to process through legal.

Thanking you

I purchase skoda rapid in june 21 2017 and completed 2200km. And i am getting an average mileage only 13-14km which is very less and not expected from a diesel car. Please do the needful as the petrol cars nowdays giving more mileage than this in highways also i am not getting the promised milege i came once close to 17. Please consider this and expecting a call back

My skoda laura car no. Gj12cd0137 has full serviced in ahmedabad service center on 28.07.17. I had changed full clutch plate set and other parts but previous 4 days our car has break down due to gear cylinder leakage and service center person is not any responding. Plz resolve this matter.

Manish kumar
Asst. Manager-opgs power
M. No. [protected]

I have purchased scoda rapid after having good experience with skoda octavia for 12 years. But the experience with rapid automatic has been terrible. The pickup is horrible, the engine raises rpm to 3500 when the gear shifts from 1 to 2 and 2 to 3. After several complaints to the service center and multiple trips the problem has not been solved and the service center has no clue what is going on. They keep telling the the software need to be changed and they do something but the problem has has not been solved. Its very annoying to drive the car. I would never recommend anyone nor take another chance with scoda. Terrible car and horrible service. Never expected this from scoda. The car now is equivalent to trash

I have purchased skoda rapid at 2012 so far it completed 75000km. I have replaced 2 injector already one in 2014 and another one in 2017, now 3rd injector gone.

Since it is 5 year old vehicle, skoda asking me to pay rs 25000 now. I am not sure when will 4th injector will go away. I have asked them to do free of cost as it is injector manufacturing issue but no use. Please suggest me.

Please dont buy skoda cars. Contact me at siva. [protected]@gmail.com if you guys faced same issue.

Good Evening Sir,
I have a Skoda Superb 2010 model and the registration number of my vehicle is WB 06C 5824.
Sir, Actually I belong to a middle-class family background. I brought this car as it was low in cost in car of luxury version. I didn’t expect this much problems will exist in this car. I brought this car on March 28th, 2017. First the celling cloth came out then the gear box got jammed. I belong to Ranaghat which is bit far from the main city Kolkata therefore for towing the car I had to bring a vehicle from Kolkata which charged nearly 9000 just to drop my vehicle in Jia auto, Howrah.
I’ve send my car for a servicing in Skoda service center in Howrah that is Jia Auto for the problem in gear shifting which got stuck and the parking light was blinking. The car was not in running condition as I could not shift the gear as it is DSG gear. I had a telephonic conversation with Mr. Bishwaroop Roy Chowdhury and he said it could be a mechatronics issue in the car, so you have to replace that. But when I gave my car in the service center they found that it didn’t have that problem at all. In fact, first, they told me that it is a gateway problem. And after the following day they said it has a wiring problem which has been solved and your car is been ready to be delivered out.
As I am the 2nd owner of the vehicle and still didn’t even finish with my payment of the car. Even the amount of servicing was rupees 7, 773 which I paid and got delivered my car on 29th of July. After I brought my car back the next day it was working properly but on 31st of July again the same problem started with the car. I gave a call to Mr. Bishwaroop Roy and reported about the matter as it was not solved. He told that he will arrange a technician so that the vas machine could check where the problem is actually. But unfortunately, he didn’t do anything as my house is nearly 100 km’s from the service Centre and on top of that they didn’t even pick up my calls or messages for entire 2 weeks and even the feedback team gave me call but when I told her about this matter she promised to speak with the authority and give me a fruitful response but she also didn’t do anything. I am really very disappointed with the service of the company and the behavior of the company representative and now again saying me to tow down the vehicle there which could cost me more 9000 again and additional charges would be the service cost of the vehicle I don’t know how much and I couldn’t even take out a single penny as I took money from others just to get it repaired but now again facing problems as it was but still now I haven’t paid the money to the lenders yet.
Please Sir, it’s my humble request if the company could take a positive step of doing a towing facility and repair my vehicle so that I can keep this as my dream of owning a luxury vehicle, as it’s my first second hand car. As I brought this car to enjoy the luxury and now becoming mad regarding my car. Please do something regarding my car.

Thanking You.
With Regards,
Amit Kumar Ram.

Unfortunately i had purchased fabia from skoda brand in 2014 regn no dl11ca 4180 with extended warranty from bajaj allianz. My fabia is standing at nawab motors (Noida) from 20 oct 2016 for replacement of e. G. R valve which is a manufacturing product failure issue in skoda brand. The dealership giving explanation that this part had failure due to delay in servicing of car. I have a technical data with me that vw group had replaced e. G. R in large number in india and worldwide due to product failure in their brands. I also know that vw group had stated replacing e. R. G under campaigns or recall action which state that they have manufacturing product failure issues in their brands like e. G. R, a/c compressor, mechtronic, fuel pump, water pump, flywheel cooling coil etc. I can also provide you technical reasons for failure of e. G. R in skoda which is not related to service schedule and data or number of replacement of e. G. R in year 2014, 2015 and 2016 under warranty in skoda. Recently in skoda yeti failure of e. G. R most common.
In my views the motto of skoda should from simply clever to
Simply clever to cheat customer
Request from brand management please consider e. G. R under extended warranty.
Regards
Manish kumar
[protected]

Hii
I have brought new skoda rapid in 2015 its not even 2 years old since i have brought this car after 2moths some of my car parts broke down i have repaired it and it was ok after few months some other parts was having problem and till now i am having problem with my car, every now and than one or the other parts is breaking down i think this skoda brand have no quality products . I think they repair scrap cars and selling it as brand new .

Bought new skoda superb in june, 2016. Hardly been 14 months and have already replaced battery (Not covered in warranty) and a tyre (Driven only 14000 km) due to a bulge caused by hitting a pothole.09.08.17 while driving hit a small rock and rear left tyre burst. Jmd auto service centre in bhandup denied taking the responsibility saying it's regular wear and tear

My car has faced a throttle control valve issue, i have been reporting the symptoms of this from last 9 to 12 months and right after my first service i have given a feedback stating the issue on pickup, ac issues and system hanging,,, these service ops guys had no idea what was the root cause. And now they say i have to 35 k to get it fixed...

They do not even have a proper knowledge to understand the sysmptoms and rectify the issue... And just check the system and then they say there is a failure...

I need to talk to the excilation matrix people pls get in-touch with me asap...

I would like to explain the issue in details...

We Purchased Skoda Rapid Automatic ... Reg No GJ-01-RV-2992 on Date[protected] from Torque Auto Ahmedabad .
At the Time of Selling we were committed 1+3 Yrs Warranty by Mr SatyaPrakash but after the delivery its been 1 Yr and we are struggling to get the certificate from the Dealer .
All the Details are Discussed in details with Mr Arun Dubey who is perhaps the most busiest employee of the Corporate World so he can't even reply even if we have sent so many reminders on daily basis for last 10-12 days .
The Other Employees are also marked in the mail but unfortunately there is no reply till date .
Some other person did buy the same car at the same time period and he already got the warranty . The details can be shared if required .

Hope to get what we were committed by the dealer .

Regards,
Kapil Kotak

I had purchased rapid on oct 2016.
I've two problems with your dealer
First one is mr santosh salesman of your dealership committed me for free seat cover with car but he did not fulfill his commitment and charged rs 16400.00
Second one is i've received sms that my insurance is expired on 28 july.
Please clear it that i purchased my car in oct2016 how's its insurance expired in july 2017.

Thanks/regards
Santosh kumar jain

Sir
I mr srikanth owner of skoda rapid reg no: ka 51 mj 4003
There was aproblem of rear window glass motor and switch
After two months of car purchased. Very soon i approched koodlu gate hosur road service centre to change it through warrenty. They said ok and i had taken car to service centre as per their instruction after reaching the service centre they said there was no stock then i came back that day, same had happend again twice like this.
Then at last mr koushik ph no [protected] service executive had instructed me to get car on 03/08/2017 as per his instruction i left car over ur service centre then he told it will be delivered on 04/08/2017. But he told me again the same reason there was no patr available and it may take one more day, and he sent one alternate car for me after ur company driver left that car it is not getting started ; (Alternate car).
Then after that his phone is switched off he had given mr naveen [protected] service manager i called him on 08/08/2017 morning around 10:30 he told he get back soon but till 3:00 no reply after that i have taken mr venkatapathi manager of service centre [protected] and spoken to him he also said the same but nw they all not responding to my call
Pls i[censored] can tell them to pick my call
And if not tell them to give my car as it is i will go to another service centre

But one thing they have kept my car from last 6 days i am feeling very bad on that irresponsible people and i think they r un fit to that job

From srikanth t
[protected]
[protected]

Hello sir
My name is gaurav garg
I am user of skoda yeti (Rj20 cd 0738) from year 2013
Due to accident of my vichle, the gear box of my car is damaged
I send my car to nearest dealer (Krishna auto sales ludhiana).
Company complete all formalities related to accident but the main problem is parts are not available
19 may to till date no responce by company
So we want my car in ok condition as soon as possible.
Thanks n regards
Gaurav garg
[protected]

I gave my skoda yeti 4*4 car for a service at secunderabad service centre of mahavir - skoda service center.
I forgot to take my goggles (Ray-ban) from over head drop down box which is meant for keeping cooling glasses or spectacles.
After the service was done and when i went for a long tour day before yesterday i found that the glasses were missing.
I reported the matter to the service manager mr. Naresh.
He said he was helpless, he could not find them

My rapid has been having many problems like the injector has been changed twice and again had the same problem and mysore ppl did not help and we're rather rude. When all this happend i had to hand over the vehical to a local mechanic as i could not move the vehical any where. Now the complaint has become regular and the vehical faces this problem after running around 500 kms. Now i need to change this vehical as it it 2012 model pls give me a gud advice about what to do and in which way skoda can help me.

I have a skoda superb automatic petrol variant. 2010
Had bought this car despite several people stating otherwise owing to problems with gear & engine troubles.

Had recently gone out for 20 days hence car was lying unused. Had ensured the car was covered with protective car cover.
On the fateful day had taken the car barely 200 meters when the engine would idle out & stop.
Tried restarting the car few times & had the same issue. Called up the official skoda service center & was told that the car needs to be sent to service center for investigation owing to engine issue.

Got the car delivered to service center on a flat bed tow van.

Was informed after a few days that the ecm has gotten spoilt owing to water seepage in it.
Surprising as it is that how can this part which lies right on top on the engine block & that too in a car which has been covered & kept have this issue.

Am now being told to fork out a lakh plus to get this repaired. Further am being told that only once this part is replaced will they be able to inform if any other part is faulty. Hence final estimate also cannot be provided by service team.
I fail to understand how within a span of 6 years plus a integral component such as this shuts down owing to moisture in a covered car.

I strongly feel this is highly unusual & a car now valued at under 6 lakhs, is this even worth the monies or effort.

The car is now sitting at the workshop for the past month or so. Even after asking them to confirm if this is the only part damaged have gotten no proper reply.

I would be wary & also tell others to be before buying another car from skoda.

This problen seems to be a part of every skoda owner's life !! I faced this issue just last week and gave my car today for servicing and a solution to this issue, i am now being told that the injector has failed and it will cost me 24k !! I have no choice but to shell out as i dont know if skoda will accept their fault in it ???!!! I swear to never buy a skoda make again and will never ever advice anyone else as well !! Stay away from the brand to stay away from hefty bills !!