Skoda India Complaints & Reviews

Refund of booking
Sir
I had booked skoda monte carlo on 25th august 2017 with delivery schedule for 3rd september 2017 both the dealer and skoda india confirmed the delivery on 3rd sept and i booked flight from bangalore to delhi to take delivery of the car and present it to my mother but on arrival aryaveer skoda expressed their inability to deliver on 3 rd, second option given for 4th sept before noon which also did not take...

I have bought new skoda rapid during january 2017 with extended warranty for 2+2 years. Which is valid until january 2020.

Recently i had a complaint of some noise from front and had sent my vehicle to skoda autobahn service centre, in goragoan west, mumbai on 1st september 2017, car was inspected and was returned on the same day as the part called fly wheel was not in stock, was advised once its made available from factory will call me for replacing the same, till yesterday the part has not arrived and after insisting for proper & correct information of arranging for parts i have been given a written e-mail that the part is now expected on 27th september 2017 again not guaranteed.

I am surprised the company like skoda as vw group are not capable to handle such a small complaint within the time frame. Also worried if some major parts are to be replaced under warranty period how are they going to honour their commitment to quality sales services.

A little background, it's a rapid ka05 mk 8782 1.6 tdi has done 80000 km's.

Afternoon when i was driving on highway at about 50 km's speed, i had covered 30 km's of my distance, the glow plug symbol flashed on the display and stopped the running engine, immediately hit the hazard lights and pulled over, glow plug continued to flash and i switched off the ignition and pulled the key out what if a speeding vehicle came and hit me from behind.

A search on the internet shows few customers with this issue and not only that, there is also a service advisory on the injector fault. We found that there were many vehicles in the same service station with the same problem over the last couple of months, which definitely raises a question on the reliability of a world-class automobile manufacturer & it looks like a common issue and skoda company should replace this faulty fuel injection systems free of cost.

Now the car is parked in tafeaccess kudul gate

My car stopped suddenly on july 28, 2017 in the middle of the road at santacruz, mumbai and matter was reported to skoda through toll free number and then to the dealer. I did not get any assistance for towing the vehicle. On july 29th vehicle was sent to dealer autobahn enterprises at goregaon. After 10 days they told me that the fuel pump has been damaged.
They gave me estimate of rs 132000 to replace this. I contested and requested them to replace it free of cost as my vehicle was bought on july 29, 2017 and it was under the warranty.
According to the dealer fuel pump has been damaged by adulterated fuel, you will appreciate that i dont manufacture or outsource the oil as such and its being filled through authorised petrol pumps.
Vehicle is lying with the dealer since july 29 and i am having horrible time and very negative experience owning skoda vehicle.
Request you to pl help.

I purchased Skida Rapid on July 14, 2017 and paid 29, 999/- INR for prepaid maintenance package. But till now i did not get any confirmation on that. I purchased vehicle from Tafe Access Ltd, Hosur Road, Bangalore. The dealer is of no help in this matter as i directly transferred money to Skoda India. I need help on this. I called Skoda customer care thrice and raised complaint but they said they will get back, but no response at all. please help me out to resolve this.

The above vehicle was purchased from Raj Petro through Gurudev motors authorised used car vendor Nagaraj Cars

on 3rd September 2017 the vehicle was towed to Gurudev Motors, Ambattur service centre; the card was inspected on 4th and we were informed on 7th that a fuel pump needs replacement; 50% of the cost of the part was transferred towards the same immediately; till date there has been no updates;
today we are being informed that the part will be made available only by 30th September and delivery would be given by 5th October 2017;
its really shocking to know that a replacement part for a car which is still covered under extended warranty takes 25 days for replacement;
i request you to look into this issue and resolve it immediately and release the part; being without a car that is being used regularly for more than a month is highly impractical

It's irritating to write complain as skoda service centre should not take time to provide service. I have been following up las 20 days to get a part to solve abs fault but not getting. Service centre is helpless as head office skoda not cooperating as says. I have spoken customer care 4times as says they would come back with solution but went on air.
Need to get service asap. Regard
Tapan rout
Jh05ap5300

Was mailed this evening to autobahn... Mumbai :

Hello haren,

My car yeti-elegance... Mh 03 az 3533

After a very long time i am forced to write to you... Basically to bring to your notice and to effect absolute coordination in the workshop... Kurla.

Till date even for small work i have always utilised your services teh records will bear out. My yeti is 6yrs old and going strong and presently no intention of parting with it.

*

As this issue deeply concerns hdfc-ergo, i am perforced to bring to your notice...

Briefly :

On 01.09.17 my car was sent to the workshop on flatbed truck... Arranged by the workshop. Extensive - damage caused by rats mainly the heavy rains of that week, a dent in the dicky door etc..
In fact when car was being loaded 2 huge rats jumped off from the engine compartment...!!!

04.09.17 i visited the workshop to review the damage and measures thereof for speedy rectification... And immediately same day thence at 12.30 hrs or so. Claim was raised.

On 07.07.17 i made enquiries and was informed no surveyor had yet approached and that the estimate was ready. I asked for copy of it to be mailed... To me. Not done... Still
Immediately took up the matter with hdfc-ergo who said they would at once look into, given my relationship with them.

Today 11.09.17 i am informed by hdfc-ergo.. That the survey was ' duly done on 05.09.17 ' itself by surveyor mangesh more... And that the quotation was not received by them still!

Contacting ab utter confusion was the result.. Again as no surveyor, estimate ready.. Etc etc..

Thus valuable days lost by me with my car idling in the workshop...-; (

Had to reluctantly call up skoda and mr. Ajay shinde vp-skoda..., who is known to me... For some guidance in this fiasco.

*

Intimating the above said to ab later in the day... Got a call informing me the work be taken up.

*

This is in gross bad-taste of ab blaming hdfc-ergo who had done their work... While ab was napping... And resultant inconvenience to me...!!!

Regards and trust some spruce up in the works management... No further delay in my receiving back my car earleist

Cheers.

Anand
[protected].
25226163 and 25273840
[protected]@gmail.com

Hi
Everyone i own skoda rapid diesel dsg purchased on april 2016. On friday i came to office without any warning signal on dash broad. I was about to leave office at 2:30 pm. I went down to parking trying to start my car. My car did not got started. I called to skoda rsa they have provided help. With help of them i have taken my car to service station. There after inspection they have told that battery has been died. It need to get replace and i have to pay for it. My concern, is it not so soon battery has been died. Is this called quality of product skoda india is selling in india. When i was buying this one everyone force not to buy skoda cars they were told me that skoda india didn't care about customer they just say. I said things will get changed along with time. It was very hard for me to decided to go for skoda. I am here to not to spoil any one name i am here to get my issue resolved.

I have extended warranty and i always my vehicle to the skoda authorized service center and top of these all i don't have any after market accessories in my vehicle because i opt 2nd top model so everything is company fitted...

I know you [skoda india] are trying hard to earn you customer love. I am also one of them which is looking help from you on this. Please help me on this so i can say proudly. I am part of skoda family..

Waiting for you response

Day 17
Still no answer to the query (For 3 years) of repeated over heating... Worst service and support never ever go for skoda.. Or vinayak cars, bangaloer
.
Coolant red alert in dash board and coolant spill out of tank, ac cut off, no pickup but as per them car is roadworthy and no issues reported.
Guys my fb id is blocked as i have been commenting about the worst service and support. This shows the level of support to costumer. Great...
Guys be cautious about buying anything from vinayak group they are not even able to meet the customer needs... They are blocking the customer from commenting... This is shows their attitude.

We have purchased the car (Skoda rapid) on 15th september 2015. The battery has stopped working recently and we sent the car for service on[protected]. Now the agents are saying that the warranty will not cover the battery stating that the purchase date was[protected] and hence the warranty period of two years is over. The main joke about this is we even booked the car on[protected]. The issue with the battery itself is a great shock and adding to that we can't even claim our rightful warranty now.

The car is in the service center for 2 weeks now and the agency is playing tricks on us. They said they can change and then informed that they couldn't and now there is no response at all. The battery costs only within 10k and we can't even claim that in the warranty. I can't even imagine what would have happened if something expensive failed.

The company would not even have heard our complaints if the warranty date was even a single day more before the complaint date. But now, we are waiting patiently and typing long paragraphs even though we have the rightful warranty period.

Please check and put an end to our wait. Thanks a lot in advance.

I m useing laura car dl9c 9639.
I given my car 25july 2017 for acident repair. I got my car back yesterday 2 sep.
I got manny problems in my car. Car is fully viberting.. When i given my car my car a. C n power window are working.. But after dilevry a. C not working. N after car dryclean power window is not working.. N i m much disappointed service manager of grand auto. His very rude n his bad attitute. I m useing laura since 7 yr. It's my 1st complaint in 7 yr. Hope understand. Hope u get right action angaist my complaint.
Jaisingh
[protected]

We have purchased the above vehicle in march 2015 from autobahn skoda, andheri (West). The vehicle is purchased in the name of the company but is used by the undersigned.

While the vehicle is very good per se, we are extremely disgusted with the after-sales service provided by autobahn. Each time the vehicle has been given for some repair or service, we are handed a fat bill for repairs which seem to be unwarranted for. But because of the fear of losing out on the warranty, we have never taken a second opinion and have got the repairs as suggested by the service centre. But at the same time also felt that a new vehicle should not warrant so many repairs as the car is used within city limits with an occasional long drive.in fact, a friend of ours, who has had a bitter experience, adviced us that next time there is a problem, we should take a second opinion.

On friday, august 18, 2017, the ac of the car stopped cooling. My son, alongwith the driver examined the vehicle and spotted a hole in the coil. The blower was working. We took an appointment with autobahn – jogeshwari and delivered the car on tuesday, august 22, 2017 at about 2.15 p. M. From tuesday to thursday morning there was no call from autobahn as to what the problem was. I spoke to the receptionist on wednesday evening and also tried calling up some other numbers but did not get any information about what the problem was. I was informed that the vehicle was under the charge of one - mr. Ajay singh.

When i called up on thursday and spoke to mr. Ajay singh, he stated that he had just received the diagnostic report and besides the coil, the condenser was also damaged. When i asked him how the condenser was damaged, he stated that there was an impact damage. I told him that the car did not meet with any accident and the condenser being made of metal so where was the question of any impact damage. He had no answer to that and sent me an estimate cost of repairs of rs. 57, 250/-.

We felt that something was wrong so called back the car. And to top it all, we were charged rs. 2, 000/- for doing the evaluation of the problem.

We took the car to the garage where other company cars are given and on opening up, saw that the condenser had been torn. This seems like it was ripped across by a screw driver or some sharp metal or while testing the pressure in the condenser, too much pressure was built up which has caused it to split. The reason only the mechanic at autobahn workshop should be able to tell. We send herewith the photographs for your kind perusal.

If this is the sort of malpractices being carried out at the autobahn service centres, how does one recommend a purchase of skoda vehicle?

We also have a skoda superb in the family which is being used since the past 4 years. Over these 4 years we would have spent more than 5-6 lakhs on repairs which in hindsight now seem to have been unwarranted.

We have given the car for repairs to the garage where all other vehicles, including high-end vehicles, are given and will have to pay for something which was never damaged. We are yet to receive the estimate and of course, for the negligence and fraudulent tactics being adopted by autobahn, will have to incur uncalled for expenses.

We therefore request you to kindly look into the matter with seriousness and give us an explanation as to who should bear the cost for the unnecessary expense of the condenser damage. Since we have no access to what goes on inside the autobahn garage, we have no way to prove our above complaint.

Look forward to your response to this aggrieved consumer.

Thanking you,

Yours faithfully,

Aneeta kulkarni
President – legal & company secretary

Hi, i have given my car for repair on aug 1st 2017, it almost 1 month gone. Till now dealer didn't receive the alloy wheel.. Also they are not ready to tell when it will be received. Really very worst service given by skoda after sales. Also they told within 1 week we will deliver your car. So they don't hesitate to give false commitment. Better you guys avoid buying skoda cars. Useless fellows, even area manager don't know when the new alloy wheel will be received.

I have booked a vehicle in the name of mrs shyamala devi alapati on 4th august'17 at mahaveer auto, somajiguda.
It was told to us that vehicle will be delivered during 1st week of sept'17. We are continuously following up with them for delivery date but it was informed that they can't tell the date as vehicles are not available with the manufacturer and will not be able to tell the date when vehicle will be delivered.
While booking a vehicle, it was assured that vehicle will be delivered by 1st week of sept'17. Hence we have planned for an occasion.
We can not expect such an uncertain answer from your company even after waiting for 25 days.
Request you to give delivery of vehicle as promised by your dealer.
Regards,

Sir
I bought a skoda rapid this year in the month of july bearing chasis no. Tmbbvlna4g018645 and i wish to bring it in your concern that despite of my constant complaints to the dealership regarding some problems i have facing with the windshield wipers, doors, engine sound and i was deceived in believing that the car i bought is a 2017 variant whereas it was a 2016 variant as described on the the r. C. So overall i'm not satisfied with the skoda's consumer service and i'm asking diligently to solve issues i have been facing or i will have to approach consumer court in order to get the justice for the money i have spent on the vehicle.

Regard
Kuljeet singh
[protected]

I (Rishikesh pk) have booked a skida rapid on march and i had cancelled my booking on very next month because of my personal problems and i had submitted the orginal booking form and the rest of the documents which all are needed for my cabcellation and still they dint give my booking refund. I had gone to pinaccle skoda showroom a lot and lot of time and i called the person "krishnakumar" for my cancellation and he infromed it will be credited to my account in 2 days before and till now it was not credited. When i got angry and called him today he talked like a barking dog scolding with badwords through my mobile and shouted to me like hell.

I have each every single talking with him. I will file a case against him with my evidence and i will go through it till the end. The service which pinaccle skoda is giving is utterly ridiculous. This not how you treat a customer. Shame on skoda..😡😡😡

Hi, recently my skoda rapid 1.6 tdi had faced a critical complaint with its fuel injector system, there was a warning and when contacted with service centre they said that this is due to failure of fis, and they said it would cost around 1l, skoda being a renowned company should try and avoid this, and this being a common complaint skoda should try to fix it as soon as possible and should rectify it,

I bought the new skoda octavia 2017 style plus at, in july from krishna auto, chandigarh. I also paid for a navigation card at the time of delivery.

Now the navigation works perfectly fine graphically but the navigation announcements don't work at all. Upon pointing this out to the technical staff at krishna auto, i was told that the navigation announcements are not an available feature. To this i went ahead and showed them the owner's manual of the car, which clearly states that the navigation works both graphically as well as with navigation announcements.

I also pointed out to the technical staff, that the settings menu in the navigation has an independent option to control the volume of the navigation announcements. The settings menu also has an option where a user can control how much the media volume will be lowered when a navigation announcement is in process.

When i asked the technical staff why would skoda owner's manual say the navigation announcement feature is available and also give such detailed navigation announcement volume and other controls, if the feature was not an available, their simplistic answer was "we're sure the feature is not available and if it is we don't know how to activate it's

Post two separate visits to the dealer and futile interaction with it's technical staff, i was handed over the mail id of the skoda sales service rsm, mr jatinder walia. Mr walia even though initially responded very promptly and also ensured i get a call back from the dealer, giving me a lame response"sir the issue has been escalated to skoda czech republic and we'll pass on their response to you by eod" that was 9th of august. Guess the czech republic's end of day is still some time away. Post this bizarre response from the dealer, i've sent reminders to both mr walia and the dealer on regular basis, but as is the norm in india, neither has bothered to respond, hoping that my issue with their gross deficiency in service will just die out.

I hope this forum can assist me in getting my rightful service and skoda will be forced to resolve my issue.

I purchased rapid elegance mt 1.5 tdicr with vinayak cars pvt ltd, sadashivanagar, bangalore-560049. Invoice no. 388 dated[protected]. And was promised from the dealer that vehicle comes with top sticker and side graphics in built from the company and at the time of delivery it was told that there is no stock and will be provided as soon as stock arrives.
As on today 21st august 2017. It has not been provided to us. And also visited showroom n number of times no use. Take action as soon as possible or we have to process through legal.

Thanking you