Claimed

Sleepwell Complaints & Reviews

sleepwellproducts.com

1

Updated: Aug 12, 2025

Complaints 377

Resolved

54

Unresolved

323

So far, so good. Sleepwell is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sleepwell will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Sleepwell

Having problems with Sleepwell ?

File a complaint and get it resolved by Sleepwell customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Sleepwell

Sleepwell reviews & complaints page 10

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

The initial complaint has be registered on 5th of november and i was told that complaint number will be sent to phone with in 24 hrs but i havent received.After trying to make multiple cals, finally my cal has been attended on 10th of november and complaint number has been provided. and was asked to call after one day so that the associate contact details will be provided.

Since 3 days i.e from 11-13th(i.e today ) i tried reaching them and there is no call back arranged.

My complaint number is 158018

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sleepwell Tower #14 Sector 135, Noida, Uttar Pradesh - 201301 (India).

Hi,

My replaced mattress has reproduced sagging again. I would request for inspection followed up with return and refund.
I cannot keep reaching out customer care all the time and keep on going through this hassle. I have tried to call number and send emails at [protected]@sheelafoam.com number of times to the customer care number and no response

Thanks
Shafqat
[protected]@gmail.com

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Mattress shape change with in one year.
Sleepwell is not given any answer
[protected]

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Suratgarh

Shape changed within 1 months
1 year warranty

Suratgarh Rajsthan
[protected]

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: A/604, SHAILESH CHS, SECTOR-19A, NERUL , NAVI MUMBAI

We had purchased the mattress from Sleepwell in the month of Nov, 2019. This mattress developed bubbling in the mattress, which was registered with company in the month of Feb, 20. company replaced the mattress in the month of Mar, 20.

The same problem was again observed in the month of Sep, 20. The complaint was registered with company, they deputed their representative to visit our place. He visited and then company did not accepted the problem, they asked us to continue using the mattress without resolution of our complaint.

Request you to please settle the matter at the earliest

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: House no 458, Shivalik vihar zirakpur

Dear sir/mam

We have buying 2 mattress of sleepwell genx 2.0 in the month of march.with the security of quality.But we are not satisfy with quality so kindly arrange the exachage for further.

With regards

Uma Chaudhary

+1 photos

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I assumed the maximum king size would resolve my purpose, but it didnt and I wanted a bigger/customized size.

As I saw '30 Days Free Trial'/ 'Free Delivery & Returns' in https://www.mysleepwell.com/, and the mattress was just 4 days old, I wanted to return and requested for the customized size. The latest mail I received from them that they have escalated this issue, but didn't receive any further updates irrespective of multiple remainder mails I have sent

Below my mail subject:
Re: Request for Customized size - Sleepwell Esteem (78*72*8 inch) mattress

-Jegan

Sleepwell customer support has been notified about the posted complaint.

Nov 02, 2020

Updated by JeganP Hello Sir,
I guess [protected] is encrypted and unable to forward the email to [protected]@sheelafoam.com.
Could you provide your EmailID? Or reach me @[protected]

Nov 03, 2020

Updated by JeganP I'd appreciate your early response in this regards,
Thank you

Nov 07, 2020

Updated by JeganP I had called the customer Support couple of days back and was told that I'd get a definite call back by Saturday(today) afternoon. But no one called me so far.
It is the worst customer support and never resolve customer complaints!!! I had to pay 35k for a useless product

View replies

J

JeganP

Nov 2, 2020

Hello Sir,
I guess [protected] is encrypted and unable to forward the email to [protected]@sheelafoam.com.
Could you provide your EmailID? Or reach me @[protected]

JeganP's [Complaint's author] reply, Nov 7, 2020

I had called the customer Support couple of days back and was told that I'd get a definite call back by Saturday(today) afternoon. But no one called me so far.
It is the worst customer support and never resolve customer complaints!!! I had to pay 35k for a useless product

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have purchased a twin spinetech air mattress for our king size bed on 22 Aug 2020, At the time of order, a staff from sunrise foam came to our house to take measurement of bed. But at the time of delivery, when I have put the mattress into the bed, it is hardly to fit. Even when I have put it with mattress cover, it is rearly to fit. So, at the same time I have informed this problem to outlet. But they didn't ready to accept his fault, Sometimes they suggest us to use it without mattress cover & bed sheet, sometimes they told us about warranty term & condition about margin of size. And finally they suggest us to use this mattress for 1year after that I have exchanged it to show defect.
In this past 3 months I have visited more than 15 times to his outlet but they refuse to exchange it. I have a simple question
1. If their is condition of margin of 0.5 inch, why your staff has not awared me at the time of measurement.
2. I have purchased twin mattress for our king size bed, so if margin of 0.5 inch in each mattress, them total oversized has 1 inch, which is hardly fit in our bed,
3. Is it right to use the mattress without mattress cover .
I have very excited to purchase the mattress from renowned brand, but it is very disappointing experience for us.
So, I have sincerely request to consider our ecxhange request.

Thanks
Abhishek
[protected]

+3 photos

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sleepwell Tower, #14 Sector 135, Noida, Uttar Pradesh - 201301

Website: www.mysleepwell.com

Raised a complaint with sleepwell mattress on october 3rd 2020 regarding my mattress sagging issue and due to which we are facing medical issues with back problems. My mattress is under warranty.
Complaint number 154180
Technician visited my home and inspected mattress on 23rd october 2020 and said there is a visible sagging and we will get the benefit on replacement however nobody has contacted me nor emailed me any resolution after that. Sleepwell customer care team has stopped responding to me on emails and their phone number is out of reach from last 1 month.

Sleepwell team are just trying to escape with this problem.

Sleepwell customer support has been notified about the posted complaint.

Oct 27, 2020

Updated by sachinnair And I have replied back to your email since you are trying to replace the mattress with the mattress which is no more in production. This Elegance mattress had sagging issue and I was also informed by your representative that this Mattress is not produced anymore and that I will be asked to visit Sleepwell mattress Authorised store to select mattress of my choice. Accordingly, balance will be settled with the warranty amount and anything over and above that I need to pay. For which I agreed to the condition set by your representative.

Also, this will help me to chose from the latest sleepwell product and not the one which is outdated and not in production anymore. This mattress had sagging issue in mere 3 years and also developed backache problem so why will I choose the same mattress which has so many flaws and also which is not in production?

I am waiting for your revert on the email as well as here on consumer complaint forum.
Kindly read my email/reply to your issued letter where in I have also given my past experience of complaint number 59619
If you check, same thing happened in the past as well where we had issues with Aspiration mattress and you guys helped me with replacing it for Elegance after we selected it from the store. Complaint number - 59619. I am expecting the similar solution this time where we will select mattress of our choice and will settle any difference amount accordingly.

Hope I have clarified. Kindly provide satisfactory resolution.

View replies

S

sachinnair

from Mumbai, Maharashtra

Oct 27, 2020

And I have replied back to your email since you are trying to replace the mattress with the mattress which is no more in production. This Elegance mattress had sagging issue and I was also informed by your representative that this Mattress is not produced anymore and that I will be asked to visit Sleepwell mattress Authorised store to select mattress of my choice. Accordingly, balance will be settled with the warranty amount and anything over and above that I need to pay. For which I agreed to the condition set by your representative.

Also, this will help me to chose from the latest sleepwell product and not the one which is outdated and not in production anymore. This mattress had sagging issue in mere 3 years and also developed backache problem so why will I choose the same mattress which has so many flaws and also which is not in production?

I am waiting for your revert on the email as well as here on consumer complaint forum.
Kindly read my email/reply to your issued letter where in I have also given my past experience of complaint number 59619
If you check, same thing happened in the past as well where we had issues with Aspiration mattress and you guys helped me with replacing it for Elegance after we selected it from the store. Complaint number - 59619. I am expecting the similar solution this time where we will select mattress of our choice and will settle any difference amount accordingly.

Hope I have clarified. Kindly provide satisfactory resolution.

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: 50/24, rajat path,mansarovar

Mattress is not comfortable. Giving back pain

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: House No. 1079, Sector 20 B Chandigarh

I had bought a pair of Sleepwell Activa mattresses. These mattresses are de shaped and totally uncomfortable. Please arrange to replace the same.

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Siliguri

I had bought sleep well comfort cell 1.0 mattress but now the mattress is ballooning. We are unable to sleep on it.

+1 photos

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sleepwell, CMH Road, Next to Royal Oak Furniture, Indiranagar 1st Stage

Store: Sleepwell, Next to Royal Oak, CMH Road, Indiranagar- Ist Stage/Laxmipuram, Bangalore.

Concern:
Paid for Sleepwell Chair (6) Cushions 2 inchs, 40 density. As per the Sleepwell Rubic sheet, it amounted to Rs. 3400.

Identified, that it was not packaged cushions but loose cushion (rolled) brought (possibly from Lingrajpuram, Bangalore). The same was used to make cushions for the chairs. (Video & Pics available)

No guarantee record for the cushions was shared. (Is this Sleepwells norm?)

Receipt Number: 248 (Receipt available)
Date of Order: 10 Oct 20
Date of Collection/Make: 11 Oct 20
Sales person: Pawan [protected]

Customer: Charles
Contact: [protected]

Note: Video file not being accepted on the portal.

+4 photos

Sleepwell customer support has been notified about the posted complaint.

Oct 13, 2020

Updated by CharlesB None.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Company sent me a mail to replace my mattress 20 days ago but till date no action has been taken. I don't get any reply from customer care and mail.

+1 photos

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hno:2-217,GandhinagarStreet,near old post Office, kothakota village, ravikamatham mandalam, visakhapatnam

It is informed that sleepwell mattress is purchased on 27 august 2019 from sri vinayaka homeneeds (Narsipatnam). While sleeping not feeling comfort and having body pains request to visit and short out thé problem

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: old no 88 f new no 194 3rd mainroad thanikachakam nagar west ponniamman medu chennai 600110

We are purchase in a bed at shree furnishing chennai bill no 2199 dat 10/10/2018
I will complaint in a shope two three times but no response so pl clear the problem immediately

Thank yoy

My conduct number [protected]

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 93, parmarth appartment vikas puri new delhi 110018

Dealer have shown me 8 inch mattress and not 10 Inches mattress.

1- Dealer miss sold the product to us by giving false information as the mattress would be equally soft as cresent mattress which I had earlier.

2- next day from the date of delivery I raised the complaint. My intentions were not wrong. If wrong then I would have not raised the complaint next day.

Please help me and replace the eminence mattress with esteem mattress

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have brought my sleepwell mattress in january 2020. It has been only 8months and the foam is not reforming after sitting or sleeping on it.

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have brought sleepwell mattress from few days ago. mattress found damaged when i open the polythene paking. i have discuss this concern with seller, his refer to customer care for complaint the raise.
kindly look into the matter and resolve.
i am continuesly write to you from 2 months but you did not replied.

Hansraj Chauhan
[protected]
address- plot no 2 prem nagar
main paprawat road, Najafgarh N.D-110043

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: House no 21 Dev nagar near parm hans kutia Panipat

My sleep well form is damage. My mobil no [protected]. Not received the call on customer care center for 10 day. So please my change sleepwell

Sleepwell customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines