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Snapdeal — About delivering product

Address:411001
Website:snapdeal.com

I had order Asus Zenfone 2 Laser 500KL from Snapdeal. I have received unpacked material and the handset was not found in the packing instead a piece of tile is found. Seal of mobile box is also opened already. After opening the box handset not found. Since date 29th Feb 16 i trying to reach to snapdeal regarding resolving my complaint but yet not received positive reply and refund of 9000/- is also not done by snapdeal. All the documents, photographs required are already submitted but still they are saying that it is in process. Daily they call and ask the same questions and also inquiry from snapdeal and courier people.
My complaint ID with snap deal is 20169690
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Comments

Today i have received call from snap deal call center and they are saying that refund will not be done as they have sent proper order. Being customer genuinely i have not received order and received a piece of tile instead of mobile handset. Yet i have not received any positive reply from Snapdeal or consumer forum.
Reply
Dear Priya (priyapatil2504),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Reply
Since last 8 days I am listening the same words and i am highly disappointed with the services and you are absolutely fraud and cheater people. Going to raise a police complaint and media complaint too...
Reply
Dear Priya (priyapatil2504),

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal
Reply

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