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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
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Snapdeal.com reviews & complaints page 531

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P
prakash deore
from Nashik, Maharashtra
Dec 16, 2015
Resolved
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Address: 422009
Website: snapdeal

I have oredered kingston hyper x fury ddr3-1866mhz vide order id no [protected] which they split into two sub order no [protected] and [protected] out of which only one sub order no [protected] received by me and another sub order no [protected] which they shown as delievered i didnot received so far please do needful . i have explained all the facts to snapdeal but very poor cusotmer care responce.
Feb 12, 2016
Complaint marked as Resolved 
another docket has since been received through courier, sms and delieverd today as on 18/12/2015 only. called vide phone no +911166314906 for enquiry.
Snapdeal.com customer support has been notified about the posted complaint.
Dear prakash deore,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team
Hi prakash deore,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal
no. thanks.
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    sknazir
    from Chittaranjan, West Bengal
    Dec 16, 2015
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    Address: 743127

    Hello, this is regarding snapdeal order no – [protected] (Product Ambrane P- 1000) I purchased this product on 20th of November and I obtained for return & refund within 7 days because used product delivered to me. But as of now 2 months over. I called more than 10 times but there is no response from Snapdeal. Frequently they are sending an auto generated email stating that I wants to retain that product with me and not ready to return as per updated by courier partner. (But till date I have not receive any communication from courier partner) As per the return policy of snapdeal they should return and refund. So request you please look into this issue. Phone no [protected]
    Snapdeal.com customer support has been notified about the posted complaint.
    Dear sknazir

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


    Thank You for your cooperation.

    Regards,
    Snapdeal Online Team
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      nazir.tcp
      from Bangalore, Karnataka
      Dec 16, 2015
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      Address: 560066

      I purchased Dell USB Optical mouse from snapdeal order id [protected]. After few days back it was stop working. So I contacted with custo mer care and they said its 7 days over you need to contact dell customer care. I contacted with them and they said its duplicate product since there is no serial no back side of the product and they suggested to coordinate with sncapdeal. I contacted with snapdeal but no response Contact no- [protected]
      +1 photos
      Snapdeal.com customer support has been notified about the posted complaint.
      Dear nazir.tcp,

      Hope you are doing good.

      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

      Thank You for your cooperation.

      Regards,
      Snapdeal Team
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        P
        payal76
        from Mumbai, Maharashtra
        Dec 15, 2015
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        Address: Mumbai City, Maharashtra, 400077

        Order no - [protected] I ordered for 3 #mufti brand garments for my husband as anniversary gift. And what we received is all used products. More over when I spoke to the customer service person at the help line no. He is not ready to listen to me and is not according that fact that the products what I have received are damaged and used. I'm completely disappointed, and my experience with snapdeal is very bad. #snapdeal sells fake & used products. #snapdeal is a cheat.
        Snapdeal.com customer support has been notified about the posted complaint.
        Dear [protected]@gmail.com

        Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


        Thank You for your cooperation.

        Regards,
        Snapdeal Online Team
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          J
          jain.sohil
          from Gurgaon, Haryana
          Dec 15, 2015
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          Address: 110020
          Website: www.snapdeal.com

          I have ordered shoes from snapdeal (Numero Uno Navy Casual Shoes). It was a COD order. When i got the delivery, i found some bricks instead of shoes. This is how the companies is working. There is no proper response/responsibility of the incident, only they are promising me to refund the money.
          Snapdeal.com customer support has been notified about the posted complaint.
          Dear jain.sohil

          We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

          Thank you for cooperating.

          Regards,
          Snapdeal Online Team
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            R
            raks4world
            from Mumbai, Maharashtra
            Dec 15, 2015
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            Address: Thiruvananthapuram, Kerala, 695013
            Website: www.snapdeal.com

            Purchased Rs. 1500/- worth snapdeal gift voucher. Order# [protected] Upon checking balance found only Rs. 650/-. Moving legally as Snapdeal has not refunded since last 8 days.
            +1 photos
            Snapdeal.com customer support has been notified about the posted complaint.
            Dear raks4world

            Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


            Thank You for your cooperation.

            Regards,
            Snapdeal Online Team
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              Isha Taunk
              from Surat, Gujarat
              Dec 15, 2015
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              Address: Surat, Gujarat, 395007
              Website: snapdeal.com

              I bought a Intex Aqua XTREME 2 16GB from you on 27 oct 2015. sir ye phone bilkul bekar hai.. me customer care me nhi jaugi kuki mera customer care ke sath bahut bura exprience hai. Mene micromax ka ph liya tha jo 7 months me kharab ho gya to mene customer care me diya to bilkul hi kharab ho gya. wo aaj tak band h mera phone... ye phone to 1 mahine bhi ache se nhi chala... bahut hang hota hai... muje ye return karna h ... 7 din return policy di hai jabki kisi bhi product ki kharabi 7 din me pta chal nhi sakti... muje ye return karna h ... ...abhi ye itna hang hota hai jabki one and half month hue to aage aage pta nhi kya hoga... muje ye return karna h .. wo ye vapis nhi le rhe.. me aprox 1 week se bol rhi hu... mene ye bhi kha h muje money refund nhi chahiye me dusra product le lugi... please help me... Jyoti Jindal [protected] [protected]
              Snapdeal.com customer support has been notified about the posted complaint.
              Dear Isha Taunk

              We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

              Thank you for cooperating.

              Regards,
              Snapdeal Online Team
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                H
                harshu21
                from Mumbai, Maharashtra
                Dec 15, 2015
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                Address: 700055
                Website: snapdeal

                I ordered one power bank onto snapdeal and following are my compains :- 1. The battery pack was unsealed 2. the powerbank is duplicate 3. plastic case carrying powerbank was badly crushed 4. received only one data cable (one data cable and manual is missing) 5. color of product and data cable is different "Trust takes years to build, seconds to break and forever to repair" Order no. [protected] ; my mail id- harshu.[protected]@gmail.com Worst experience. Worst shopping site. it is disgraceful. i would not recommend anyone to do shopping on snapdeal. i want my money back and do snd me one apology letter for the same coz i didnt know You sell DUPLICATE items.
                +1 photos
                Snapdeal.com customer support has been notified about the posted complaint.
                Dear harshu21,

                Hope you are doing good.

                Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                Thank You for your cooperation.

                Regards,
                Snapdeal Team
                if we consumer would start receiving fake products from such reputed shopping site then, i think we should either stop calling them 'reputed' or we should stop 'shopping' from their website. MUCH DEPRESSED! SHAMELESS ACT!
                Sorry for giving 5 STAR rating . It is not for you snapdeal !!! I thought it is for the consumer's comment.
                70 % the consumer is facing the sample problem in snap deal, this only online cheating company not not line purchase company, as per my knowledge snap-deal should provide the details for the distribute who provide the product and the consumer should send a mail to Samsung company as they are spoiling there name also
                i think samsung should also look onto this matter. By this act snap deal has spoiled its reputation as well as it is ruining samsung's brand name. would think twice before ordering anything on snapdeal.
                i couldnt give negative rating coz there is no option to do so.. so assume me saying these words verbally, "U R A BRAND. AND YOU ARE TREATING CONSUMERS LIKE A CHEAP FOOTPATH SELLER WHO ALWAYS TRY TO MAKE PROFIT BY HURTING CONSUMERS TRUST AT THE END."
                Dear lgsk18

                We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

                Thank you for cooperating.

                Regards,
                Snapdeal Online Team
                Dear himadri8009

                We apologize for the inconvenience. We care about your grievance, please share registered email ID or contact number at [protected]@snapdeal.com so that we can assist you.

                Thank you for cooperating.

                Regards,
                Snapdeal Online Team
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                  S
                  Saajan sareen
                  from Chandigarh, Chandigarh
                  Dec 15, 2015
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                  Address: 144001
                  Website: www.snapdeal.com

                  Sir, I purchased a led tv from snapdeal ... There is a offer that is if you would pay through sbi debit card there will be cashback give... I pay through sbi debit card, but snapdeal does not give cashback in my bank account .. I would complaint to snapdeal customer care, they tell amount will be credited in our next 24 hrs but they will not credited . I call to snapdeal 15 times but my problem will not solve ... My cashback amount will not credited by snapdeal due to last 5 months
                  Dear Saajan sareen

                  We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

                  Thank you for cooperating.

                  Regards,
                  Snapdeal Online Team
                  My order number is [protected] & complaint ticket number is 15544875, 15430865, 15156983 and 14881435 .. There are more than 15 ticket complaint numbers .. Snapdeal customer care no.[protected] does not provide information and i have severals emails to [protected]@snapdeal.com.. But they would not solve my sbi cashback issue ...my contact number is [protected]
                  My order number is [protected] & complaint ticket number is 15544875, 15430865, 15156983 and 14881435 .. There are more than 15 ticket complaint numbers .. Snapdeal customer care no.[protected] does not provide information and i have severals emails to [protected]@snapdeal.com.. But they would not solve my sbi cashback issue ...my contact number is [protected]
                  Dear Saajan sareen

                  We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

                  Regards,
                  Snapdeal Online Team
                  Dear Saajan sareen

                  Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

                  Thanks,
                  Team Snapdeal
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                    Majlas Khan
                    Dec 15, 2015
                    Resolved
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                    Resolved

                    Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230
                    Website: Snapdeal

                    Sir i buy xolo era 8GB black from snapdeal bt i want recived defective handset then i return to snapdeal after snapdeal don't take any action last 3 month pls help me
                    Nov 22, 2022
                    Complaint marked as Resolved 
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Dec 20, 2015
                    Updated by Majlas Khan
                    anyone tell me what i do now
                    order id is [protected] & replacment id is 08468212 contact no. [protected]
                    snapdeal coustomer care person call me and give me abuse also told that he return defetive mobile again
                    Dear Majlas Khan,

                    Hope you are doing good.

                    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                    Thank You for your cooperation.

                    Regards,
                    Snapdeal Team
                    till now no action take by snapdeal
                    Dear Majlas Khan

                    We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

                    Regards,
                    Snapdeal Online Team
                    dear snapdeal team,
                    can you tell me how much time resolve my problem
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                      Ruhul ab
                      from Kolkata, West Bengal
                      Dec 15, 2015
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                      Address: 742101

                      I had raised may complaints regurding the refund which i alrdy returned the product..no respns given on order id [protected] ..pls do needfull, ...
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Dear Ruhul ab

                      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


                      Thank You for your cooperation.

                      Regards,
                      Snapdeal Online Team
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                        A
                        anupagr88
                        from Gurgaon, Haryana
                        Dec 15, 2015
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                        Address: New Delhi, Delhi, 110027
                        Website: www.snapdeal.com

                        Please return my money which was with you as SD Cash. Snapdeal credited it to my account when I returned a faulty product sent by Snapdeal. I was told that I can use that cash at anytime whenever I require. But now you stole it from me stating that it got expired. I didnt get any intimation that my SD cash is going to expire. You cant steal my hard earned money. Please give it back. my email id/userid: [protected]@gmail.com.
                        +1 photos
                        Dear anupagr88,

                        Hope you are doing good.

                        Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                        Thank You for your cooperation.

                        Regards,
                        Snapdeal Team
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                          Chandrakant Sarolkar
                          from Bengaluru, Karnataka
                          Dec 14, 2015
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                          I ordered Prestige Popular 2 Ltr Outer Lid - Aluminium Pressure Cooker for two time. for first time i saw MRP of product on SD site was Rs. 1180/- and 25% of on MRP. so I ordered the product. when I received this product its MRP was Rs. 970/- printed on the product's box by Prestige. for the second time i saw MRP of product on SD site was Rs. 1090/- and 27% of on MRP means Rs. 291/- off. when I received this product its MRP was Rs. 970/- printed on the product's box by Prestige. I raise the complaint against this missus, snapdeal replay me on this complaint as below: Hi Chandrakant, Greetings from Snapdeal! Please accept our sincere apologies for the inconvenience faced by you. With reference to your order number[protected]. We request you to share the image of the consignment slip pasted on Snapdeal packaging. Post validating it we will initiate the refund request for extra amount paid. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Team Snapdeal [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: http://www.snapdeal.com/info/TrustPay ref:_00D90wAYI._5009015ibX0:ref - ref:_00D90wAYI._5009015ibX0:ref I forwarded them all they need on 23rd November. but I do not get any response from them. kindly can any one suggest me to go to consumer court??? Regards, Chandrakant Sarolkar
                          +3 photos
                          Dear Chandrakant Sarolkar,

                          Hope you are doing good.

                          Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                          Thank You for your cooperation.

                          Regards,
                          Snapdeal Team
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                            niharika chaharia
                            from Varanasi, Uttar Pradesh
                            Dec 14, 2015
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                            Address: Varanasi, Uttar Pradesh, 221010
                            Website: snapdeal.com

                            I Ordered three product on snapdeal Via Order No. [protected] out of which 1 product was returned a rend was recd of RS.832 Rest Two products was showing cancelled on site yet got Delivered and was told by company to retuned it thru courier i retuned them VIa ID 10861788 Globus white Viscose Tops of Rs 449 and 10861788 Globus Multicolor Tops Of Rs 499 along with Courier charges of rs 110 On 10861788 Total Rs 1058/- But they are not returning it for last two months
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Dear niharika chaharia,

                            Hope you are doing good.

                            Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                            Thank You for your cooperation.

                            Regards,
                            Snapdeal Team
                            Hi niharika chaharia,

                            Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

                            Regards,
                            Team Snapdeal
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                              scsarika
                              from Pathankot, Punjab
                              Dec 14, 2015
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                              Address: 171002

                              I order the Arti Fashion pink dress material from snap deal but the quality of product was very bad so i want to return the item but i am unable to return the item because snap deal not accepting my return request my order no is[protected] which i want to return.
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Dear scsarika,

                              Hope you are doing good.

                              Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                              Thank You for your cooperation.

                              Regards,
                              Snapdeal Team
                              Hi scsarika,

                              Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

                              Regards,
                              Team Snapdeal
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                                hp230513
                                from Bharuch, Gujarat
                                Dec 14, 2015
                                Resolved
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                                Resolved

                                Address: Bharuch, Gujarat, 392015
                                Website: snapdeal.com

                                I have bought puma slipper of 9 no. And its not fitting to my feet i have asked for replacement on 1st day itself, they agreed also but no one coming to take product its 1 month passed away still no one coming. I have asked to courier partner he say snapdeal has not given permission to take the product so i m not coming to take..that means snapdeal is cheating with customers and not giving the service as written on site.. dear customer don't buy any product from this site, go with amazon or flipkart they are giving good service. Hope so they replace my product fast..
                                Jan 7, 2018
                                Complaint marked as Resolved 
                                call cc
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Dec 14, 2015
                                Updated by hp230513
                                Proof

                                Proof

                                Not replacing my product.. - Comment #2270822 - Image #0
                                Dear hp230513,

                                Hope you are doing good.

                                Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                                Thank You for your cooperation.

                                Regards,
                                Snapdeal Team
                                My problem is still not resolved they are giving me half of the money and not giving full payment they have told to replace the product that i have agreed then they are telling we are sorry for inconvenience we can not replace it... i suggest that don't ever think of buying from snapdeal. worst site go for good reputed site like flipkart or amazon they are best in all way..
                                Hi hp230513,

                                Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

                                Regards,
                                Team Snapdeal
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                                  vishal333
                                  from Chennai, Tamil Nadu
                                  Dec 14, 2015
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                                  Website: www.Snapdea.com

                                  I had ordered a speaker from Snapdeal worth around Rs.2300.It was faulty and I sent them back via courier. On 2/11/15.It is going to be nearly 2 months. They have stopped replying to mails not answering calld .The product is also with them and my money is also with them. They used a lot of lies and mislead me. They really don't care.
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Dear vishal333

                                  We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

                                  Thank you for cooperating.

                                  Regards,
                                  Snapdeal Online Team
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                                    Mohanish Mishra
                                    from Delhi, Delhi
                                    Dec 14, 2015
                                    Resolved
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                                    Resolved

                                    Address: Lucknow, Uttar Pradesh, 226017

                                    Dear sir, i had placed a order on 10/12/2015 for Mi4i 16 GB, Xiaomi, Order no. is [protected]. i have received the same on 12/12/2015. Today i have shown to customer care at Aliganj Lucknow. They have declared it as Hardware dead. Please replace the mobile as soon as possible with good one. Name of Customer: Brijesh Kumar Mishra, email ID: [protected]@gmail.com
                                    +1 photos
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Dear Mohanish Mishra,

                                    Hope you are doing good.

                                    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                                    Thank You for your cooperation.

                                    Regards,
                                    Snapdeal Team
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                                      Sumit Bhola
                                      from New Delhi, Delhi
                                      Dec 14, 2015
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                                      Address: New Delhi, Delhi, 110018
                                      Website: www.snapdeal.com

                                      I have bought a Oplus Xon mobile & its cover from Snapdeal. After 2 months Mobile battery got dead and they have told me that they will refund the money back and they already did few days ago but they said first they will refund the money of mobile phone than they will refund the money of its cover. I have already received the payment of Mobile phone but I haven't received any call from Snapdeal related to mobile cover refund. Kindly solve this problem as earliest.
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Dear Sumit Bhola,

                                      Hope you are doing good.

                                      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                                      Thank You for your cooperation.

                                      Regards,
                                      Snapdeal Team
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                                        beingsuman
                                        from Gurgaon, Haryana
                                        Dec 14, 2015
                                        Resolved
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                                        Resolved

                                        Address: 122002
                                        Website: www.snapdeal.com

                                        Since last 3 days i am receiving fake messages and calls from snapdeal that they attempted delivery but i asked them to attempt after 48 hrs. While I did not received any calls regarding the same. I want all my products to be delivered today itself.
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Dear beingsuman

                                        We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

                                        Thank you for cooperating.

                                        Regards,
                                        Snapdeal Online Team
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