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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
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Snapdeal.com reviews & complaints page 231

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A
Ambica Kumari
from Silchar, Assam
Aug 1, 2017
Resolved
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Resolved

Address: 788003

I have ordered 1.5 ton voltas ac on 19 july and paid by card that very day and got the ac on 27 july but it was 1.2 ton aluminium make ac when i initiated replacement and sent mails nobody bothered to call or respond its been six for replacement and 14 days for the order nothing is working. If you will not contact me about the matter i am going to consumer forum and will definitely file fir for cheating and mental harassment. My order id is [protected] and complain ticket no 43118170
Sep 14, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Aug 05, 2017
Snapdeal.com Customer Care's response
Dear Ambica,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
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    R
    Ravi7411
    from Bengaluru, Karnataka
    Aug 1, 2017
    Resolved
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    Resolved

    Address: Bangalore, Karnataka, 560016

    Hi snapdeal team...
    I bought a dell inspiron 3000 series laptop 7months ago from snapdeal. But now it has stopped working, i went to the service centre to get it repaired under warranty since it came with an one year warranty but the they told me that the warranty is expired. The product should still be within the warranty period. I am confused what to be done with it. Really disappointed by the snapdeal team. It has not been a year yet... Please fix this problem asap...
    My order id: [protected]
    Please contact
    [protected]@gmail.com
    Num - [protected]
    Sep 4, 2017
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Verified Support
    Aug 04, 2017
    Snapdeal.com Customer Care's response
    Dear Ravi7411

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal
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      S
      SahiImir
      from Bengaluru, Karnataka
      Aug 1, 2017
      Resolved
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      Address: 560074

      I have received the same fraudulent call on saturday 29th july 2017 from two different numbers [protected] the lady she spoke to me her name was anjali she said she is working in snapdeal sales department and very clearly she said that every year snapdeal conduct such promotion offers where the user from each state will be selected and they will gift some expensive items for free but the user will have to make some purchase from the site.
      When i spoke to her she was already having all my snapdeal account details that means these people are employees in snapdeal, i had never expected this online shopping site will go to this level.
      This to be taken in action by snapdeal as they are calling on behalf of snapdeal.
      They are giving offer on purchase of their combo products. On minimum purchase of rs.4000, there is a assured gift (Gift like iphone, led tv etc... Such other expensive gifts). Cod is not available... There is only online payment option. They will ask for the 16 digit card number and cvv number behind the card.
      And all the payments they make from paytm
      Their numbers [protected] – anjali from uttar pradesh, [protected]- prashant shukla from kolkata working in snapdeal delivery department from www.snapdeal.com
      Not only assured gift they also says, if i make the payment through online they will give 50% cashback (Ex. If i transfer 4000, i will get discount of 2000) and once we make the payments they will send a fake message with some random order id’s and dispatch id’s, which if we search on snapdeal then they ask us to pay the gst tax on for the products otherwise the order will be cancelled none of the things will be delivered unless we make payment.
      Payments will be done through paytm details as below
      Pos paytmwal1210203 at one97 communications, pos [protected] at paytm mobile solutions.
      Order id’s - sdl53301604, sdl[protected], sdl[protected], sdl[protected]
      My mail id [protected]@gmail.com.
      Sep 6, 2017
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Verified Support
      Aug 05, 2017
      Snapdeal.com Customer Care's response
      Dear SahiImir,

      This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to nearest police station.

      Regards,
      Team Snapdeal
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        A
        Amandeep Chaudhry
        Jul 31, 2017
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 110041
        Website: Snapdeal

        Dear sir / mam
        Main amandeep kaur maine snapdeal se carlton london brown loafer shoes 23/2/2017 ko purchase kiye the or shadowfax courier company ke boy ko 27/2/2017 ko carlton london brown loafer shoes return kiye the jiska reciept no 17604799 hai jo usne snapdeal valo ko return kar diye snapdeal vale bolte hai hamare pas nai pahuche 3 0 to 50 times snapdeal customer care pe bat karne ke bad ek executive ne mujhe bataya maine do shoes return karne the suddenly ye hua ki ek shoes shadowfax se assign hu tha tho or dusra nuvax se lekin mere dono shoes shadowfax vale ne pik kiye or unse ye galti hui unke pas mere ek shoes ki do request ai thi or vo dono shoes ek suborder pe unko jo do request id generate hui thi vo mujhe vo dono reciept de gaye isi karan mera ek shoes unke pas update nai hua jiska mujhe refund nai mila abhi takpls meri taki mera amount refund ho paye courier boy ka no [protected] or office boy anupam pandey ka no [protected] product snapdeal ko send kr diya gaya hai lekin unke pas nahi pahucha vo ye bolte hai ap unko confirm karo taki mera refund ho paye nahi to main apki company shadowfax or snapdeal dono par case karungi legal action lungi
        Sep 15, 2017
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Verified Support
        Aug 01, 2017
        Snapdeal.com Customer Care's response
        Dear Amandeep,

        We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

        Regards,
        Team Snapdeal
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          Pooja Varandani
          from Meerut, Uttar Pradesh
          Jul 31, 2017
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          Address: Agra, Uttar Pradesh, 282010

          I want to return my order to the snapdeal but it shows pickup unsuccessful then
          How i reschedule date and time of pickup of my order which was failed.

          Order ID: [protected],
          Suborder Id: [protected]
          Ticket Id 43146881
          Jul 31, 2017
          Updated by Pooja Varandani
          I ordered an multi colured Taffeta anarkali gown but i was not satisfy with the quality which i get so i want to return my order and click on return order after that i got an email that pickup unsuccessful no one come to pickup my order.
          I want to return my order to the snapdeal but it shows pickup unsuccessful then
          How i reschedule date and time of pickup of my order which was failed.

          Order ID: [protected],
          Suborder Id: [protected]
          Ticket Id 43146881
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            A
            amar choukse
            Jul 31, 2017
            Resolved
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            Resolved

            Address: Indore, Madhya Pradesh, 452008

            Dear sir/ madam,
            Pls. Find attached here with scanned copy of tax invoice.
            I want current status of my refund amount against cancelled order (Order cancelled no. Ticket no.[protected] details are as under :-
            Name :- amar choukse
            Address :- 60, anudeshak nagar, near i. T. I., shukhliya road, in front of ganesh temple, indore (M. P.)
            Register mobile no. :- [protected]
            Tax invoice no. :- s3f4f9/1001229
            Product :- gazal fashions pink georgette saree
            Order no. :- [protected]
            Sub order no. :- [protected] hsn 54074114
            Request to pls. Resolve our query as soon as possible.
            Sep 1, 2017
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Verified Support
            Aug 01, 2017
            Snapdeal.com Customer Care's response
            Dear amar,

            We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

            Regards,
            Team Snapdeal
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              M
              manoj_6672
              from Chennai, Tamil Nadu
              Jul 31, 2017
              Resolved
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              Address: New Delhi, Delhi
              Website: www.snapdeal.com

              Order no:[protected]
              Ordered on 17.05
              Delivered on 22.05
              I lodged complaint stating that product not delivered though website states delivered in their site. Followed up several times with customer care for refund and was promised that same will be done. No response for email. Now customer no[protected] does not have option to speak to representative. Kindly do not place any order with snapdeal as they not supporting adequately.
              Sep 2, 2017
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Verified Support
              Aug 01, 2017
              Snapdeal.com Customer Care's response
              Dear manoj_6672,

              We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

              Regards,
              Team Snapdeal
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                V
                Vijay Ayyanar
                from Chennai, Tamil Nadu
                Jul 31, 2017
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                Address: 637211
                Website: snapdeal.com

                I buy a ambrane power bank 16000 mah in Snapdeal...Product company seal broken and product also not working...I returned that product at 21st jul.. Snapdeal received my product successfully and quality check also finished and estimated delivery 26th...but till now no tracking details and no email and no sms about that product...
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                  G
                  gauravji.com
                  from Meerut, Uttar Pradesh
                  Jul 31, 2017
                  Resolved
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                  Resolved

                  Website: snapdeal.com

                  I placed an order at snapdeal for a mobile cover on 24 july 2017 and paid by card. On 28 july order statis is showing delivered but i have not received my order till date. I contacted snapdeal via email on 28 july but no response. Also tried to contact via telephone but no option to talk to executive.
                  My order id is [protected].
                  Sub order id is [protected].
                  Aug 5, 2017
                  Complaint marked as Resolved 
                  Recieved refund
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 31, 2017
                  Snapdeal.com Customer Care's response
                  Dear gauravji,

                  We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                  Regards,
                  Team Snapdeal
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                    D
                    dhayal
                    from Raipur, Chhattisgarh
                    Aug 1, 2017
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                    Address: Coimbatore, Tamil Nadu, 641020

                    Sir/madam,
                    I am ordered one Morpho MSO 1300E2 biometric finger print scanner last week but i am received different product Startek device recived, pls do necessary action.

                    Order ID: [protected] (1 Item)
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                      M
                      Melisha D'souza
                      from Mumbai, Maharashtra
                      Jul 30, 2017
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                      Address: 400074

                      Hi for my order number [protected] hat I placed today (30th july 2017)- my phone number submitted is wrong.
                      Here is the correct number- [protected]
                      During the delivery please contact on this number as the previous number that i submitted with the shipping address does not exist.

                      Thank you and sorry for the inconvenience.
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                        A
                        anim3sh
                        from Delhi, Delhi
                        Jul 30, 2017
                        Resolved
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                        Resolved

                        Address: 241001
                        Website: www.snapdeal.com

                        Dear sir,
                        I have booked my order on snapdeal dt 24.6.17 order id: [protected], the product was found faulty/non working and was requested to be refunded. On sending the item on 10.7.17 to their warehouse it was rejected though it contains all original packing/seal/receipt.
                        Till now i have tried to contact them many times bt no one seems to respond.
                        Sep 16, 2017
                        Complaint marked as Resolved 
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 31, 2017
                        Snapdeal.com Customer Care's response
                        Dear Anim3sh,

                        We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                        Regards,
                        Team Snapdeal
                        Respected Sir/Mam,

                        After this big scam of Snap deal

                        I want refund my payment which I had invest in this company Rs. 7200/-
                        I request to please help me for refund my money from this company ASAP.

                        Please suggest me how I get back my amount .

                        regards
                        Chandan

                        [protected]
                        Snapdeal.com Customer Care's response, Aug 1, 2017
                        Verified Support
                        Dear chandan,

                        We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

                        Regards,
                        Team Snapdeal
                        Pathetic service, even after complaining and re-sending my item, it again got refused. Seriously this type of act is frustrating and not acceptable. How am I suppose to send my item, if you guys keep on returning it.
                        Its going to be one and half month and no one seems to bother regarding my refund.

                        Order booked on snapdeal dt 24.6.17 order id: [protected]
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                          K
                          Kiyaan malik
                          from Delhi, Delhi
                          Jul 30, 2017
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                          Order no[protected] i ordered English willow bat ss master from snapdeal rs 6252, after knocking and oiling in very first match bat handle broken i send it for repair and what i come to know is that snapdeal delivered me a kasmir willow bat instead of english willow, plz help me with my complain my contact no is [protected]
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                            T
                            Tyson Ra
                            from Visakhapatnam, Andhra Pradesh
                            Jul 30, 2017
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                            Address: 530026
                            Website: [email protected]

                            I am not receiving my order but Snapdeal delivery in my order showing
                            Jul 30, 2017
                            Updated by Tyson Ra
                            I'm not receive my order
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                              A
                              Akash3096
                              from Mumbai, Maharashtra
                              Jul 29, 2017
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra
                              Website: www.snapdeal.com

                              Hey
                              Hi
                              I just got my product from snapdeal near around 4:30 pm
                              It was totally different and wrong product that i ordered, i ordered dell mouse, i got any other brand o[censored]sed and old mouse from snapdeal.
                              I don't know what's snapdeal thinks?
                              Snapdeal may thinks like, we are dumb like them, i don't​ know how you satisfied your customer from your product till now, i am totally disappointed, i registered complain against you, i want my refund
                              And it's my honest review that don't buy from snapdeal
                              (Here you word refered to snapdeal)
                              Jul 30, 2017
                              Complaint marked as Resolved 
                              I made a call to direct customer care and told them that, what you think we are dumb?? And I also given the full negative review for snapdeal, so they told me for refund and I got that now, so product was taken by Snapdeal and I got my money back thanks to you and Snapdeal For cooperation.
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 31, 2017
                              Snapdeal.com Customer Care's response
                              Dear Akash,

                              We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

                              Regards,
                              Team Snapdeal
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                                Neetu64singh
                                from Bengaluru, Karnataka
                                Jul 29, 2017
                                Resolved
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                                Resolved

                                Address: Rajkot, Gujarat, 360007
                                Website: snapdeal.com

                                I, dr nishita ordered 2 items from snapdeal, returned the items but money not yet refunded. Details are as under.

                                Order id [protected] ojjasvi blue georgette high low hemline kurti, refund not yet received, item picked up.
                                And
                                Order id [protected] ojjasvi orange polyester straight kuti
                                Refund not yet received, item picked up.

                                Give refund for both items immediately.
                                Sep 2, 2017
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 31, 2017
                                Snapdeal.com Customer Care's response
                                Dear Neetu64singh,

                                We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                                Regards,
                                Team Snapdeal
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                                  S
                                  Sushobhana
                                  from Ranaghat, West Bengal
                                  Jul 29, 2017
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                                  Address: New Delhi, Delhi, 110020
                                  Website: Snapdeal.com

                                  I have a returned a item urabne women crepe jumpsuit on 18.07.2017 suborder id-[protected]. Snapdeal has told to refund by 25.07.2017. But now they are not giving any refund to my provided bank account.Please help me regarding this. I am totally helpless
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                                    Kamala Mohan
                                    from Mumbai, Maharashtra
                                    Jul 29, 2017
                                    Resolved
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                                    Resolved

                                    Address: Thane, Maharashtra, 400 610

                                    I have paid cash on delivery for the above said order no: [protected]rs.4399/-, and i am getting many email from snapdeal thar your replacing and despatced the item after so many mails i made to you. Now the track message shows that payable amount rs.3999/- what is this? What about the payment which i made to you for the above said product, which i have sent through your courier which was problematic mobile. I am not toally upset with is consignment kindly verify my mails which i have sent to you since last one month.
                                    Sep 2, 2017
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 31, 2017
                                    Snapdeal.com Customer Care's response
                                    Dear Kamala,

                                    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                    Regards,
                                    Team Snapdeal
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                                      Dhananjay Wankhede
                                      from Bengaluru, Karnataka
                                      Jul 29, 2017
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                                      Address: Aurangabad, Maharashtra, 431001

                                      My order id is [protected] its cancelled but i have not received refund

                                      dhananjay'
                                      mob:[protected]
                                      Jul 29, 2017
                                      Updated by Dhananjay Wankhede
                                      order no-[protected] refund not received
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                                        nasmoi7
                                        from Noida, Uttar Pradesh
                                        Jul 29, 2017
                                        Resolved
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                                        Resolved

                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                        Website: snapdeal.com

                                        My order id is [protected] there are arranging a reverse pick from last 17 days every time i call them or mail them they are saying that it will be done with 2-3 days every time.
                                        I called them around 7-9 times regarding this and receiving the same reply.

                                        This pathetic even though they are connecting me with senior department neither they given my money back nor the pick up done.
                                        They are, misguiding me, providing wrong information and this is seriously a tortured.
                                        Sep 4, 2017
                                        Complaint marked as Resolved 
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 31, 2017
                                        Snapdeal.com Customer Care's response
                                        Dear Nasmoi7,

                                        Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                        Regards,
                                        Team Snapdeal
                                        Aug 25, 2017
                                        Updated by nasmoi7
                                        snap-deal resolve that thanks.
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