Snapdeal.com Complaints & Reviews

We get an Intex cloud swift phone through snapdeal. The device has some problem. We are not able to call in the contact list, so we planned to return the phone, but snapdeal did not take back the phone, so I dono what to do. Then why the snapdeal told that with in 7 days, they will get back the product if the people not like that or any problem in the product. One main thing, when we tried to call the customer care, it asks press 3 for tamil, but when we press 3, it continue in english only, some peoples dono tamil, how they explain their problem without knowing English or Hindi. Just I want to submit the product and hereafter I will not purchase anything in the snapdeal. I am very much frustrated.

On 4th sep i placed an order vide SD order No. [protected] for supply of mini silai machine of Anand India make but they supplied that of ming-hut one which is of inferior quality on 9th. On my request, they arranged reverse pick-up and supplied the same one that already refused. Again they arranged replacement with the same machine. Thus they sent the same refused machine of inferior quality machine four times. due to various reasons, I could not contact them in time. On the same groung that I could not contact in time, they turned down my request to replace with the machine which I ordered.

I request thet my order may be complied with.

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I returned a product to snapdeal on 2nd november and as claim by snapdeal they have refunded the amount back on 5th november. But it has been one month now but money has not been credited to my bank account. I even shared my bank statement couple of times at "[protected]@snapdeal.com" and also at "[protected]@snapdeal.com" but i did not get any resolution from Snapdeal team.Even I called customer care many a times but no response. I also raised query through "any other query section" on their website but still no response. I requested for ARN number ( Or Refund Reference Number ) so that my bank can track it but i did not even get that from Snapdeal. ARN number is 23 digits but the number they are giving me is 12 digits only. I am following for the last one month but no resolution from snapdeal. Very much disappointed with them. SubOrderId : [protected] (Remaika green stripped dress)

I placed a order on[protected] HTC desire one M9 and paid through my debit card. But till date I don't have any confirmation about the product. And today also customer care said your order has not placed . but I check my bank statement the amount has been deducted. Inr 36749/- plz ASAP cancel my order and refund my money plzzz sir. Regards mohan ghosh. +91-[protected]

This order had complete address of Pune Maharashtra(including PINCODE). However, due to one additional pincode being mentioned as 110075 the order has been dispatched to Delhi NCR. The correct pincode 411023 was also mentioned. I have been tracking the package and unbelievably after the package was out for delivery it has been realised that it is a miss route. This is inspite of two complaints vide ID numbers 14533847 and 14519439. It had been acknowledged also that corrective action will be taken. You are kindly requested to re route the package to correct PINCODE 411023. Regards Amit Puri

I parched a Fashion Designer Sarees Green Faux Georgette Saree on 20.10.2015 through Credit card payment get way from www.snapdeal.com web site. It had under 7 days easy Return/ Refund option. I was received it on 29.10.2015. On 01.11.2015 I wrote a complain about the quality and colour of the received product. because it was different colour and quality from the display image. So I caalled for return this product and requested for refund my money. They send me a mail and sms about confirmation of pickup and refund. But Till today no pickup has occurred. I contact snapdeal customer care after every 3 or 5 day through mail any phone call. and they reassuring me every time for pickup with in 2/3 day. when i contact them, they say your pickup will occurred within 2/3 days. but till today no call for pickup. My Order ID: [protected] Placed on:[protected]:32:42

I have been following up for the refund of two products (order number : [protected]) i.e Ultimate Women Navy Ankle Shoes(refund request ref number[protected] and Life Pink Viscose Shirts(refund request ref number[protected]from past 3+ months. 18th of August 2015 product was return picked up and got a msg telling refund is initiated on 21st of August. From the date till today every 2days i am calling customer care to followup but no proper response. I have shared credit card statement, bank statement from the date of purchase till date but careless customer care after hanging the call will send a mail asking for bank stmt again else they will send some reference number([protected]) to check with bank. I have called my HDFC bank customer care checking for the refund reference number([protected]) and they dont have any records for the same. Everytime i call snapdeal customer care i have been telling every supervisor whom i speak the same story, they say we will escalate this issue i dont understand what "escalate" mean in their dictionary :'( :-( Disgusting experience and i am not finding the way to get back my money, i have even asked to connect to manager so that i will request myself. Not even once they connected nor they keep up the promise of resolving the issue on priority basis. Please help me find the way.

On the 28th of September I purchased a IPhone mobile from snapdeal through SBI debit card. The scheme was 10 % cash back with a maximum of RS.1500 to be credited to my account before 30th November 2015. So far nothing is credited and made a com plaint but they cancelled saying the subject matter is irrelevant. My contact is +91-[protected]

Sir i had purchased product from snapdel. but the product delivered was not as per my order.so i have returned the product n resend to snapdeal.but again they send wrong product.this time i initiated for refund.but they r not responding for my mails n also refund not made.i never seen such bloody online site.kindly arrange to refund.

I was purchase Asus zenfone 2 ze551ml date 29 sept 2015 with cashback offer 10 % by SBI debit card and last date of payment cashback id 30 nov 2015, but stil 2 dec 2015 not receive cashback. This type of eror is fraud by snapdeal to his consumer. Product ID:[protected] product Asus Zenfone 2 ze551ml contact no:[protected] email id: [protected]@gmail.com

REQUEST NO 12520613 order number [protected]. Refund of amount 31, 488/- Powermax Fitness TDM-125 Multifunction Motorized Treadmill 2.0 I placed order for treadmill, order was not placed and amount was deducted, I have submitted account statement of CANARA BANK in PDF formats with respect to deduction of 31, 488/- rupees from my account, am wiating for refund since 09th Nov 2015, am calling daily to snap deal and answer is "TEAM IS WORKING" "WILL REFUND SOON" "TECHNICAL DEPARTMENT IS WORKING" "FINANCE DEPARTMENT IS WORKING" "HAVE RAISED ISSUE WITH BANK". I dont want your apologies for inconvenience. am fed up

I have purchased a hp notebook from snap deal of price 26490 at the time they offered a 10% cash back on sbi cards with in November 30, i haven't received that cash of rs 1500 order id-[protected] order date-September 28 deliver date-October 3 i connected so many times with customer care executives but they not responding in correct way e mail- [protected]@snap deal.com

Hello this is regarding snapdeal order no – [protected] (Product Ambrane P- 1000) I purchased this order on 20th of November and I obtained for return & refund within 7 days. But as of now 2 months over. I called more than 10 times and but there is no response for Snapdeal. Frequently they are sending an auto generated email stating that I wants to retain that product with me and not ready to return as per updated by courier partner. (But till date I have not receive any communication from courier partner) As per the return policy of snapdeal they should return and refund. So request you please look into this issue. Phone no - [protected]

My order no [protected] chair and table on dt 19 Sep 2015 not received not amt refand to more your customer care no [protected] I couldn't find any responds please look into the matter I am waiting your replay my phone no [protected] Thank

Dear All, Here is a another example, how SNAPDEAL is making customers FOOLS..! I bought InfocusM260 mobile from Snapdeal. From the Box User manual is missing and Light sensor is not available on mobile, they have given Light sensor-Yes. I placed the request for return the product, because, i am not satiesfied with the Camera and Screen quality. I got call from Snapdeal Customer care regarding return request, they said, Snap deal won't accept the retun or refund for electronic items. After few hours, i got another call from snapdeal, and they said, visit the Infocus Service center and bring the retun letter from service center. Because SNAPDEAL is not manufacturer of the mobile. If i didn't brought the letter from Service center they will close the my request..!! And after i got few calls, every one repeating the same lines. I asked about, why user manual is missing from Box, the person said "YOU CAN DOWNLOAD FROM ONLINE". If INFOCUS sent sealed box to SNAPDEAL how the user manual is missig from the Box...? If I ask about the product quality, they will say need to go to Service center and bring the letter from there, How about the User Manual, and who will responsible for that...? I am wondering, if i am not satisfied with the product, why they are not accepting the return request..? SNAPDEAL people will give a call for 5 Sec and if I didn't answer the call they will drop a mail like "We tried contacting you on your registered number (*******3*1*) but couldn't reach you. If this number is not in use, please share an alternate contact number by replying to this mail". I am requesting to all my friends to don't entertain electronics from SNAPDEAL. They will change the terms and conditions as per their wish, , !! They are simply making customers FOOL..!! Please broadcast this to maximum people to know how the branded company making customers FOOLS..!!

I purchased micromax canvas spark 2 on 24 nov 2015 from snapdeal and paid the amount of Rs 4099/- through internet banking, product was delivered on 1 December 2015 but the box I received was tampered, snapdeal seal was broken from the bottom and when I opened the box I found a piece of thermocol wrapped with bunch of pages and bubble wrap and the phone was missing.

On 2nd nov 2015 i place an order for a red faux georgette saree with order no [protected] on snapdeal . I received that product on 7th Nov 2015. Not so happy with the quality decided to replace it.(Idea of replacement being that i can buy any other product against the product replcaed) My product was picked up on 12th November and i received mail stating that your product has been replaced and your red faux georgette saree will be deliver within 48 hours(i.e. same product). Unhappy with the product itslef i decided to call the customer care on 13th and asked to cancel the replacement request and refund my amount. On which they agreed. I also made it clar I want refund in my freecharge wallet so that i can use it for my further shopping. He noted it down. Next day i received mail from snapdeal asking my NEFT details. I called customer care again and asked if i want refund in my freecharge wallet why is my neft details required. On which executive tells me your request was not taken Il take it and you will get within 48 hours. Thats it from that day onwards I am only getting false committment, mis-communication and no reverts on mails or calls. Moreover even if i try to visit link for providing neft details(thinking that atleast by this source Il get my money) it does not work. I want to know what is happening on this from SnapDeal. I have been writing several mails on [protected]@snapdeal .com and making calls on [protected]. It has only added to my trouble nothing else. My refund amount is Rs.499 and I have spent additional 500 behind calling these guys. I have already raised one complain in NCH but they are not taking it seriously I suppose. I also have all relevant mails from Sanp Deal collated by me.

2 month to go no action from SNAPDEAL. Last 4days back i Called them and they just as usual register a new complaint against it And the another new thing is there is a social media department also who focus on those complaint who socialize there complaint on social media. but that Social Media department took my call and take that fraud to next level.

Order No: [protected] Ticket No: 12104658 Wrong product delivered but there is no provision to pickup the product for return from my location. How can you sell a product and deliver to a location where you can't pick it up if required? I got a call that my area is not a serviceable area and I 've to send the item through any national courier but it's very difficult for me to do so. If it's not a serviceable area then how could you deliver any products here? I am sure Snapdeal can not continue for long with this kind of cheap business strategies. This will definitely impact your growth as you lack business ethics.

I have order sweat Tshirt from Snapdeal on 2 Nov Vide Order No [protected].They sent defective piece. The same is returned on 7 Nov 2015. I paid cash on delivery. I requested for refund of the same to Snapdeal. I contacted several times to their customer care for refund of the same. . Till date no refund received.Please do needful for the refund.