Snapdeal.com Complaints & Reviews

I purchased a product from snapdeal on 3rd of october month, i used this product for 2 to 3 days but quality of product is below the level, i call snapdeal department and gave back the product and ask for refund, but almost one and half month passed away i didnt got any response from snapdeal team.before this complain i had placed one more complaint about the same, then i got a call from snapdeal refund team (Mb. [protected]).He told me that on behalf of snapdeal he will refund the amount to my account so i gave my account details for online fund transfer, Intead of refunding the amount that fraud snapdeal representative debited 1700 rupees from my account, Now that person is not reciving my calls andif he recived calls so i do from alternative no which he dont have, he is abusing with me as well as my wife, i am totally disappointed with snapdeal services
before this cheat i was very fond of online shopping but from today onwards i and i will advise to other also that never belive online shopping because the will not provide you they quality product will also break ur faith from all online shopping partner like snapdeal, flipkart myntra, jabong etc ..
mukesh kumar
[protected]

I had purchased lumber boy t shirts from snapdeal .Com through online transaction on dated 24th oct'2015. Order no :[protected]. I had recd t shirt on dated 29th oct'15. But size found smaller so i had put request for replacement for bigger size but snapdeal refused due to non avaibility of bigger size & agreed for refund. I returned t shirt on dated 30th oct'15 & make refund request. Refund suborder code :[protected]. Almost one month passed but still i had not received payment.

Dear Concerned I have placed one COD order for 2 pair of shoes for my kid by using Snap Deal APP on 13th October 2015 Wide Order No - [protected] And they have charged total bill of 676 Rs after discount for both the pairs. They have charged me Rs 377 for Kut kut Kids Black Faux Leather Shoes and Rs 299/ for chiku1 red Shoes after discount then i got the delivery of the products on 18th October 2015 and when i open the parcel i was shocked to see that MRP printed inside the Kut Kut Black Faux shoes is Rs 249/ but snap deal has charged Rs Rs 377 after discount on mrp of Rs 499... also In my 2nd product Chiku1 Red Shoes they have charged Rs 299 but the mrp written inside the product is Rs 221 ...And when i approach snapdeal support team by asking who authorized snap deal to charge above the mrp price from the customers and straight away denied for the access amount they have charged and after sending so many emails and posts on their facebook page finally they have agreed their mistake and ready initiate the refund of my payment which they have charged access to me also they have assured me that they will remove both the product from the website immediately or they will update the actual MRP of both the products. Now its been more that month but they are still selling the same products on the same price and looting the hard earned money of the consumers by charging Above the MRP Price which is illegal and comes under harsh section in our country...I have attached the snap shots of the product and their invoices... And If still i've missed to share any relevant information then please let me know.. Please go through an link below of said product which is still live on snapdeal's portal : http://www.snapdeal.com/product/kutkut-kids-black-faux-leather/[protected]#bcrum...⇄ Expecting Resolution on my complaint from Snapdeal - - Snap Deal have to remove those products from their portal immediately and need to initiate the refund of access amount which they have charged to all customers to whom they sold said products and also Looking for the compensation for the mental agony caused to me as an consumer.

I bought LG Washing Machine worth Rs. 23, 221 from which I was eligible to redeem 500 rs cashback by using SBI Credit Card. As per terms & conditions, my 500 rs cashback was suppose to be deposited by 22nd oct but till date there is no money deposited in my account. Also Snapdeal is really cheater company. Even there is no reply from snapdeal even. I called thousands time, I followed everything but still no solution. I faced same payment related issue before even. Snapdeal blocked my 60, 000 refund and I received too late. I request you to all of customer, not to buy anything from snapdeal.

HI MICROMAX TEAM My Name is Mukesh Kumar. I purchased a product ID [protected] in month Oct on dated 3rd.The quality of of products is below the level and give back to snapdeal department and ask for refund my money but it almost one and half months passed away but didn't gave me my fund.. I call you several times times to snapdeal department but didn't get any resolution.. Plz look at this matter.. The snapdeal to such a big brand and big brand ambedsor Aamir Khan making foolish to people by giving poor quality service... Thanking you.. MUKESH KUMAR GAUTAM [protected] [protected] [protected]

Ticket ID[protected] Order NO-[protected] Product Name-Pureit Classic 14Lit.. Snapdeal sent a mail to me:- Reference to your call at 25th Nov, 2015 04:17 AM today - Unable to accept return of your Pureit Classic 14Litres Water Purifier Your Pureit Classic 14Litres Water Purifier has crossed the period of return. Our return policy states that a return request must be raised within 7 days of receiving an item. Hence, your return request cannot be accepted. Please Click Here to view our return policy in detail. Kindly use reference number 14017519 for any future correspondence on this matter. Thank you, Team Snapdeal Hi, I got my product delivered on November 20 and I applied for the return policy on November 24. How many days are in between, is it beyond 7 days? I got the confirmation massage for return item on November 24, 2015 at 10PM and on 25th after calling customer care at 4am, snap deal replied as unable to accept return...! I'm waiting for your courier boy to pickup the product...Request for Return. I'm thinking to replace the product with aquagrand, no after this I lost hope on snap deal service.. I'm returning this product as it doesn't suit for our water and water doesn't getting filtered properly. ON NOVEMBER 24th I got the below mail My Orders | My Account Dear visweswar reddy, We are very sorry to know that you were dissatisfied with your recent purchase. Ticket ID[protected] [protected] Product Name-Pureit Classic 14Lit.. Please follow the instructions below to send us back the item: Pack the product along with the invoice and the original brand packaging. Paste the return form on top of the package. You may click here to download the return form. Send the package to our warehouse via any national courier. Click here to share the tracking details of the package with us. Send us a scanned copy of the courier receipt via e-mail. We will reimburse you the courier charges in the form of SD cash once we have received the package. Sincere apologies for the inconvenience caused. Snapdeal Team INVOICE OF THE PRODUCT:- Hi visweswar Thank you for your order! Here's a summary of your purchase. When we ship an item, we will send an update with tracking details. Order ID: [protected] Placed on: Tue, 10/Nov/2015 Delivery Address visweswar reddy 2/74, near saibaba temple, laksmipeta village, via mydukur, chapadu mandal, kadapa dist, ap Near saibaba temple Cuddapah - 516172 Andhra Pradesh Phone Number [protected] Payment Summary Total Price Rs.1445 You Paid Rs.1445 Payment Type Debit Card Payment Subtype MasterCard Debit CANCEL TRACK MY ORDER Pureit Classic 14Litres Water Purifier Estimated Delivery: 19 Nov - 23 Nov Price Rs 1445 Delivery Charge Free Quantity 1 We look forward to seeing you again soon. Team Snapdeal

I have asked for a replacement of XXL Bean Bag with Beans in Black on 30 Nov but it has still not been replaced. I have called them several time and even written emails but they are not responding. Order Id is [protected]. Everytime I call they would tell that it would be done within 48 hrs but nobody comes to collect it. attached here is the followup email I have sent to them and 1 email from snapdeal. Order Id: [protected] Reference number: 11059886

Recently, I ordered a Mobile Handset (iBall MultiSim Tarang 2.8J Coffee Brown) from Snapdeal.
They delivered the item on 23rd nov 2015. so after using the handset I found out that it's charging port is Defective or Damaged.
so I submitted a complaint regarding the defective Handset & ask them for a full refund from snapdeal but the customer executive said that he will not refund the amount and will not replace the item, don't know why?? he was acting up all weird & was not able to provide me any help.
so kindly help me regarding this serious matter ASAP !!!

I had ordered LG 24X OEM SATA DVD Writer (GH24NS95) via snapdeal order No. [protected] on[protected] from Mangalore.

The product was delivered on[protected]. It was already late for my use.
Since one of my relative expired in Mysore, I had to go to Mysore without delay.
I was not able to check the product. I returned on[protected] and connected the product to my computer. But unfortunately it was a faulty / defective piece. None of the CD or DVD was reading. I was disappointed.

So immediately I raised a complaint to return the product and refund my amount.
But the snapdeal executive told me that the it is not eligible for refund or replacement as it does not come under their policy. (In case of branded electronic items, brands’ return, repair and replacement policy will apply). They said that I have to take it to LG Service Center only. (It may take another 10-15 days for that as I had already experienced earlier with my another LG DVD Writer).

It will be too late for me.

But how fair is it?
I trusted SNAPDEAL and purchased the product. I didn't use it even once. They have sent me a faulty product and now giving an excuse that it is not under return or replacement policy. I feel it is a technique to to put a burden on the consumer and play safe on their side.
I request the concerned person to take back the product and to refund my amount immediately.

On 13 oct 2015 i placed a order on snapdeal, my order id.no.[protected] when i got the phone mi4 16gb on 24 oct 2015, the camera problem was there, so i made a request for replacement, replacement made on 3 nov 2015, the product is given to courier go javas from snapdeal on 5 nov 2015, but still today 24 nov 2015 i dont get the product.i have made a cancelation request on 07 nov 2015 the customer executive told me to refund within 10 days but nothing happen.daily i track my order on snapdeal app it shows that given for courier its out for delivery when you refuse the product the product will come back and after that we will refund in 10days, when i contact to go javas corier customer care they told me that they didnt get the physical delivery of product only they get the details plz contact snapdeal. go javas request no is UNISNPP4899237.the snapdeal is not giving the product to go javas courier then how will i refuse to it how it go back how will i get the refund, daily i complaint via phone and mail but they only say that plz wait for 48 hours after then also no solution.plz help me i watch your show then i know that u can help me plz i just frustate from this i want my refund of rs.12999.i talk to supervisors of snapdeal also they also gives the same reply that our team is working on your request.no.12204939.its too late i didnt get my phone or refund.plz help

Please return my money which was with you as SD Cash. Snapdeal credited it to my account when I returned a Damaged product sent by Snapdeal. I was told that I can use that cash at anytime whenever I require. But now you stole it from me stating that it got expired. I didnt get any intimation that my SD cash is going to expire. Simply for advertising you can send many mails. For expiry you did not send any mail and during refund you people told that till 1 year you can use that SD cash. Now when i tried to purchase through SD cash showing it is expired. You cant steal my hard earned money. Please give it back. my email id/userid: namrata.[protected]@rediffmail.com

Hi,

I had a very bad experience in getting my compensation from Snapdeal.

I brought a product from snapdeal(Worth of RS 24, 000/-).
They have delivered the product with broken seal, as the seal is broken they have agreed to pay me a compensation of RS 2400/- on 24 October 2015.
I have shared my bank details on the same day and the amount is supposed to be credited in 4 business days.

They haven't initiated it until i have called them after 4 business.

for the above mistake they have agreed to pay me Rs 4500/- on Nov 5th. They even sent a confirmation mail.

From Nov 5th till today I haven't received any amount. The response is very negative and with out any intimation they have place the item for reverse pick up.

To install that product, i have spent Rs 10, 000/- from my pocket.

I have asked them, if you are taking back the product then pay me my Rs 10000/-

They are not responding to me in a proper way.

Can anyone help me on this

My contact details:
+[protected]
+[protected]

I placed Order of Blue Star 1.5 Ton 5 Star 5HW18SA Split Air Conditioner of Snapdeal Order No. [protected].I got damaged machine which was confirmed my installation team of Blue Dart in their Service report No.417245 dt.13.10.15. I initiated return request through snapdeal app vide return id No.09190995.But they are not returning the machine and not refunding the money to me.

Failed order for an Artifact Royal Wooden Easel on the 31st of October. While the order failed, an amount of Rs. 2499 was debited from my account.
Numerous calls to their 'customer care' over three weeks have yielded no results but lots of false assurances.

The complaint number issued to me is this[protected].

Each call I make I am asked to wait for 48 hours more. Snapdeal must respond and refund my money immediately.

Hi,
U all have nothing to do except trouble to customers.. Again u do a ridiculous behavior with me which can not be tolerable. My product eco 3 door wardrobe which I purchased on 2nd November 2015 in rs 9999/-.and it's delivery due between 1st December 2015. It is automatically canceled by snapdeal without any prior information me. This product is mine coz I already pay for it how you cancel without asking me. Reason is outside service area whether my colleagues get this on same pincode. Suddenly after 25 days u realize this because I am aware all media actions so u cancelled my order and surprised 1st time u give refund at the time. That is my product n u mail me after all done. I case on you for theft cheat fraud or so much. Anyhow I need my product same on time in same price. Otherwise I take action step by step. Surprisingly Maggie k delivery charges ka refund jo without any information lagaya wo abhi tk refund ni Hua. Snapdeal is cheater it is a local website where you can buy only cheap things and you can take risks of low prices.. It is not for exclusive items. Still they don't cancel my mixer. But automatically canceled my wardrobe. Bcoz u know that wat I did last tym and this tym u can't bare installation vendor charges or give services to customers.. I need my product back.. How dare you to touch my product without asking me... After so many messages still there is no reply or no response, no co-ordination.. I call on customer care but ms tiji George floor supervisor has no solution n asking me for professional behavior. So I clear that m not ur vendor or partner so I will talk u in professional behavior. M customer even frustrated customer so how a frustrated customer talking with you. You know very much better than me.. So have senses all customers are not fool and unknown about actions.

I am balaji I have ordered Elgi Ultra Grind + Gold (Order ID is [protected]) on 3rd Nov 2015 from Snapdeal and its supposed to get delivered on 4th Nov 2015 by fedex india ( Tracking No :[protected] because its local shipment with in the city. Now drama from snapdeal and fedex starts from here. Fedex – They misplaced the shipment and after lots of calls and complaint raised by me finally the they came to my home for delivery on 13th nov 2015 but I have rejected to take the shipment and I clearly told them to return it to snapdeal, but what they did is something which will blow my head they put remarks that shipment is delivered to customer without taking my sign on the delivery paper.when I asked fedex to send me the proof of the delivery documents they rejected to give then I asked them to give the delivery boy name and mobile no so that I can take this case to local police then they disconnected the call. Snapdeal – Because of poor response from snapdeal I have canceled the product on 8th nov 2015 itself and they told me my refund (7150/-) will be initiated once the product is returned to seller from fedex.On 14th nov 2015 snapdeal called me and told me as your product is delivery by fedex so we can't refund the money then I told them what exactly happen on 13th nov 2015.After that I have again called snapdeal and raised complaint no :12596166 for refund and investigation on to whom fedex delivered the product. Finally snapdeal agreed to refund money on 17th Nov 2015 by sending a email to me about we have initiated the refund which will take 4 working days after few days snapdeal sent me another email on 19th Nov 2015 that we have again initiating the refund which will take 4 working days.I have waited till 23rd nov 2015 then I have contacted snapdeal they responded that they have sent the money to my bank but in true case they have not done anything from there side simply they put email to fool customer I contacted my bank they clearly told me that there system is not showing any money which came to your account by snapdeal form last 6 days.Again I have contacted the snapdeal about my refund on 23th nov 2015 they told me amount will reflect in your account in next 48hrs and today ie 24th Nov 2015 snapdeal service team called me and now they are again fooling customer saying that we have initiated the refund today so it will reflect in your account in next 4 working days.Hope this time snapdeal is telling truth. Attached are the emails send to me by snapdeal to mislead the customer about refund. I don’t understand after sending emails and calls also they are simply fooling customers by keeping the money with them. Snapdeal should be punished for these activity. I personally requesting everyone who is buying from online don’t buy anything from snapdeal.

Dear concern, kindly look into this matter i place a order from snapdeal my order id [protected] broge black leather formal shoes placed on 06 oct 2015. with the size problem i returned the produt but till date after along time 30 to 35 days they dont give any respose and my refund . and the snapdeal website they mention that the refund will be in with in 4 working days . they fraud with me what can i do sir pls help me. regards pawan singh [protected]

I am prabhat biswakarma, i had ordered a timex watch on snapdeal but when i received this product its not working so i was file refund of my money with my full bank account details but it's one month completed i have not receive any amount in my bank account, so please do the need full. Name -Prabhat Biswakarma. Bank - SBI. IFSC CODE-SBIN0001447 Account Number-[protected]

I ordered for 'Izotron Quattro X7 calling tab-Gold' on 11/11/2015 at 'snapdeal.com'. On 16/11/2015 I received this product. I found that the product is defective and faulty. So, I requested for the replacement of that product on 19/11/2015. On 20/11/2015 I got a phone call from 'snapdeal.com' asking me to repair the product in nearest service centre. But, I received a defective and faulty product from 'snapdeal.com', so why they are asking me to repair the product? It is their liability to give replacement/refund as per customer's request. And as the product is defective and faulty, it covers the 'no question easy return policy of snapdeal.com'. So why they are asking me to repair the product??? So, I called at the snapdeal customer care on the next day (i.e. 21/11/2015) for further clarification, they informed me that the reverse pick-up will be made soon and snapdeal's higher authority will contact me about the problem. But, after waiting 2 business days, I am writing this to you that I received no feedback from them about the problem. This type of service is not expected from 'snapdeal.com'. Now, I am writing this to you that I am not further interested in 'replacement' and I want 'full refund of my money back to my bank a/c'. Order details- Ordered for- Izotron Quattro X7 Calling Tab-Gold Order ID- [protected] Sub-order ID- [protected] Order placed on - 11/11/2015 Order received on - 16/11/2015 Return request created on- 19/11/2015 Case ID for return[protected] Email ID- banerjee.[protected]@gmail.com Registered phone no - [protected] I am also giving you the details of the problem which I faced in this tab - 1) When I opened the tab it starts blinking at the left and right side of the Tab's screen. 2) I found that the screen of the tab is bend. If you put the tab's screen at your eye-level you could surely find that the screen is bend and the left side of the screen is slightly upper than it's right side. 3) When I tried to press any app at the left side of the tab, the left side of the tab's screen moves downward and when I take back my finger it comes outward. So, after seeing this problem you could easily understand that the product is defective and faulty which avails the 'no question return policy of snapdeal.com'. So, I request 'snapdeal.com' to return this product and give full refund of my money back to my bank a/c.Thank you. Yours Sincerely, RIVU BANERJEE

I have ordered iPhone 6 16GB in snapdeal on 17th Nov. Order# [protected]. They have delivered iPhone 4S 8B. I have raised a return and complaint. But they are denying this and informed me that they have delivered the right product. They have closed my complaint. They told me that they can't do anything. They are not confirming the investigating report through mail. This shows they are cheating.. Please help us in getting the phone which we ordered. We have the IMEI no. Of iPhone 6 in invoice .. If this will be helpful, I can share the same. Please help us on this