Snapdeal.com Complaints & Reviews

Address: Jaipur, Rajasthan, 302001

Website: SnapDeal.com

I have seen on snap deal website a huge discount on men & women watches. as per their add a brand CAVALLI wich is copy of an international brand there were a discount of 80 % the MRP was Rs 24, 800 & Rs 18, 600 with discount it was Rs 749 & Rs 649. i have ordered it then and there and when i revived it and checked it up it was a local watch which is available on any street in India by hardly Rs 200. They are make fool of people by showing fake MRP on line and discount on it. every branded watch are made of steel but its made up of some local materiel which is coated with paint.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 2, 2015

Verified Support

Dear reps,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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R

reps

from Chennai, Tamil Nadu

Dec 14, 2015

Snap deal we people are kachra .. you should be in dustbin ... you are thief, what you think you can eat my money .. no not at all . i know you people do this kind of practice and eat money of consumers and earn lakh and crors of rupees ...

But you have to face problem now .., i will go to consumer court...

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Address: 143001

Website: www.snapdeal.com

ORDER NO - [protected]
PRODCUT - SANDISK IXPAND 128 GB FLASH DRIVE FOR IPHONE
PLACED ORDER ON DATE 31/OCT/2015
ORDER CANCELLED ON DATED 02/11/2015
PAYMENT MADE - ONLINE
AMOUNT - 9329

I Requested several times for refund of my payments made, but they are saying that we are resolving your issue and will be resolve in next 48 hrs, but it being more the 30 days till now 01/dec/2105, i am unable to get my refund.

ITS BEEN SUCH A LONG TIME, and very shameful and un-professional behaviour from such a company. The Snapdeal have a very poor and un-managed system of business and is having very in-efficient dealing with customers .

I just want my money back in my account with interest and i will not be any more customer with snapdeal.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 2, 2015

Verified Support

Dear Salil Poddar,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: 411057

Website: www.snapdeal.com

I purchased laptop from snapdeal.com and my order number is [protected] on 24th of Nov 2015. Actually this laptop is defective in screen and keyboard. Also there is price difference in MRP written on product and MRP shown on snapdeal.com. Snapdeal.com is not giving any kind of support. I did not like the product because of poor quality of keyboard and screen. Same day of delivery, I tried to return to snapdeal.com but I was unable to return it. Snapdeal.com is not willing to resolve this issue. What shall I supposed to do with this poor quality of product ? Thank You

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 2, 2015

Verified Support

Dear fraud_tata,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

Website: www.snapdeal.com

Yesterday I get delivered with a product from snapdeal which is Ambrane portable charger, I want to return this product back to snapdeal but they are saying that their policy is not covering this for return .but when i check this on their website this is clearly written as:

Certainly! Snapdeal has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 1, 2015

Verified Support

Dear Achauhan1

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: 508001

Website: www.snapdeal.com

I bought a mobile on Snap Deal online shopping with 10% cash back on the item. Order ID: [protected] (1 Item) purchased on[protected] through SBI Debit Card. The last date for Cash back was[protected] but i didn't get any Cash back.The terms and conditions are fully satisfied by me before buying through SBI Debit card. I have contacted the Snap Deal on phone and they have said my Cash back will be done by[protected] evening, still i didn't get any Cash back. Please help me sir. A.Vinay kumar

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 1, 2015

Verified Support

Dear vinay andem,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: New Delhi, Delhi, 110020

Website: snapdeal.com

Order no. [protected]. I have returned my defected mobile on 1st0ct2015 to snapdeal warehouse and i was entitled for a refund of rs7400(approx). snapdeal initiated the refund on 15th oct 2015 and told me to wait for next 4 days to get my refund in bank account. but 10 days passed still no refund in my account. i lodged complain again and again after that and shared my bank passbook statements about 5 times showing my account details that no refund is initiated.In response snapdeal continously provided me fake info and harresed me again n again. its nearly 2 months now i havent got my refund of my mobile. fraud snapdeal took my mobile and money and not giving back. order no. [protected] email- gagansingh.[protected]@gmail.com mobile- [protected] item- xolo q600s white

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 1, 2015

Verified Support

Dear Gagansaini07,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: 110041

Website: WWW.SNAPDEAL.COM

I purchased from snapdeal the iball slide 0900 16 gb tablet online prepaid wide order id [protected] on 11.11.15 and received on 21.11.15.The product was defective.Return was requested on 21.11.15.I send the product to delhi nangloi office Snapdeal Nangloi JAT, Veena Enclave, Khasra No 924, Nangloi Railway Station, New Delhi-110041and booked for return on 23.11.15, but they did not claim the return of product.I completed all the formalities of return.Than why are you cheating me and making fool to supply defective order and not taking it back.My regd.mobile no.is [protected] and regd. email id is [protected]@rediffmail.com.Iam sending the receipt of return.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 3, 2015

Verified Support

Dear Ishwar Singh

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team

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Address: Gurgaon, Haryana

Website: www.snapdeal.com

10% Cash back Not Received - Order ID: [protected] (2 Items), Placed on 28 Sep, 2015, Purchased from snap deal paid through SBI Debit card Under the Order ID: [protected], Placed On 28 Sep, 2015 I have purchased Samsung Galaxy S4 GT I9500 16GB deep Black and Printland Color Back Cover For Samsung Galaxy S4 of total amount 14, 298.00 Rs. through State Bank of India debit card but did not get the 10% cash back yet, please help me to get the same.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 1, 2015

Verified Support

Dear snkichhu

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: 560007

Website: snapdeal

i am sending mails to [protected]@ snapdeal.com please tell me the refund status right now . i am a customer i have the right to know my refund status . so please co-operate with me. did you refund my money . why not you tell the correct status . which date my money will be credited in my account . they cannot sending the correct status of my refund . i am worrying about my money. snapdeal customer service is very poor . money guarantee is not provided by snapdeal. how can i trust snapdeal site . i request all the customers do not buy product from snapdeal . you have lost your money . i have lost my money. customers satisfaction level against snapdealsite is too low. snapdeal customer care team is too bad . they cannot tell the correct status . they lying to customer . customer care service is very bad

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 1, 2015

Verified Support

Dear ajith kumar kp

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Yamuna Nagar, Haryana, 135103

Website: snapdeal

Maine 13-sep-2015 ko snapdeal sai shopping ki thi jiska order no hai [protected] ish order ka amount hai 671 rs hai jiska amount mujhe 2 months sai nhi mila hai jb bhi refund kai bare mai pucho kehte hai ki apka refund 22-sep-2015 ko bhej diya gya hai pr maine apne bank mai check kraa hai pr mujhe koi bhi amount nhi mila hai meri apse reqst hai help me please

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 1, 2015

Verified Support

Dear deepgagan021,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Website: www . snapdeal. com

Sir i got the default Product from snapdeal i was returned it and ask for Refund but by mistake i send incorrect a/c number later i found that. But the a/c number given by me doesnt exsist. After some days snapdeal team request me to Submit currect a/c details. I was submitted that but i didn't get the Refund till now

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 1, 2015

Verified Support

Dear chsnreddy

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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C

chsnreddy

from Vasai-Virar, Maharashtra

Dec 1, 2015

Sir,
Order id: [protected].
Reference number :07657938
The order was placed on[protected]. Returned on[protected]. For that your team initiated Refund on[protected]. But i didn't get the Refund. Than i contacted your team on[protected] and found that the account number given by me is incorrect. Than i inform the matter to your team They told me if NEFT returned to their a/c they send again to correct a/c. Otherwise They cant give the Refund again as the details was provided by customer. Ok i agree with these words immediately i check with my branch for that wrong a/c number given by me. I was confirmed by our the wrong a/c number given by me doesnt exsist with my Branch. Here if NEFT sent by your team definetly you'll get UTR number but you didn't get it. Even your team get UTR number the a/c number & IFSC CODE doesnt match for this reason it returned to senders a/c automatically. But when i request them for UTR number on[protected] they give "[protected]"as a Refund reference number and told to share this number with my Branch to Know the exact status of Refund. Later on[protected] They give another number as Refund reference number" P[protected]" And tell the same. Sir is this Refund reference number usefull to know the status of Refund from our Branch. For that reason i contacted your team again & again but your team tells that you have to wait for 48hrs, 4 business days, 7business days like that. On 30-oct2015.i got a mail from snapdeal to Submit currect a/c details i submitted that on the same day and it shows that sucessfully submitted. Later i got a mails from snapdeal continously on 31oct 1nov than i contacted your team for that he told snapdeal have some Technical problems in that link so you send through another way. I send the correct details and got mail from snapdeal on & 3 Nov 2015 i.e. We received your a/c details and initiated the Refund within 24hrs but i didn't get the Refund. Again i request them for UTR number they send same Refund reference number i.e. P[protected]. The same was Sent me on 12 october, 7nov & 19nov.finally they told they didn't get any responce from your finance team as the NEFT was returned. It may take 48hrs to get that. Finally i got a mail and call from senior manager on 22 Nov (sunday) they told they got infromation from your finance team as the NEFT was returned and they initiated on23rd. On 23-nov 2015 i got a mail as the Refund was initiated and will be credited to my account in 4 business days. But still now i didn't get the Refund. And when i contacted snapdeal team to request for UTR number they told me they didn't get it from the finance team.

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Address: Ahmedabad, Gujarat, 380013

Website: Snapdeal.com

My mother bought a mirror from Elegant Arts and frames through Snapdeal with the order number:[protected] which was delivered at her place on 3rd Nov in a broken state. I filed for a refund on 3rd Nov itself. I was told to wait for 48 hours and the product would be picked from my place, on the 6th day after the complaint was registered, a courier man came to collect it and said that the product was too big and he would send a tempo to collect it. We received a message on the next day saying that the product has to be couriered manually by us but my mother is a 50 year old lady living alone so it wasn't feasible for her to send it back. Thus, we called the customer care and requested to send someone to take the product back. They asked us to wait for another 48 hours, since then my mother has been waiting for them sometimes 48 hours, sometimes 72 hours as whenever we call them its the same statement that is shared with us. Today is 30th Nov and still neither the amount got refunded to my account nor the product has been taken from my place. Please help us to take an action against them.

Snapdeal.com customer support has been notified about the posted complaint.

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S

Shubham Chaturvedi1996

Nov 30, 2015

I purchase Suryamate A8 Induction Cookers Wear my order no. [protected] . I replaced it 2 time but my problem didn't solved .
I want my refund please refund me
Muje do bar company ki or se call v aya ha refund ka kiya per abi tuk muje koi refund nhi milla ha
Please solved my problem
My contact no. - [protected]
Mail id - [protected]@gmail.com
Name - Shubham Chaturvedi

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 1, 2015

Verified Support

Dear Shubham Chaturvedi1996,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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A

antika.89

from Jaipur, Rajasthan

Dec 23, 2015

+1

Now, although the mirror has been taken, it has been a month the money hasn't been refunded to my mother's account. I do not know how Snapdeal is working on this complaint.

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Address: 403722

Website: snapdeal

Hi, I have very bad experience with moto & snap-deal, found defective mobile for my purchase, after that i have filled complain for my order no. [protected] for my compain # 13153636. snapdeal first told that they will not replace or refund the same they told to get jobsheet form moto service center, but for that i have wasted my valuable time to do the same by travelling very long distance. but still after getting jobsheet, snapdeal is asking now for mobile handset which i have already submitted in service center. i have really no time to & collect the mobile. very bad service from snapdeal first they telling to get job sheet after sending faulty mobile & then harresing customer to get the ok product. i request the moto to look in to the same personally & resolve the same, as i m very big fan of moto. dont give other to spoil the reputation of moto in market becouse of snapdeal. i suggest the quit the deal with snapdeal. Regards Meet [protected]

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 1, 2015

Verified Support

Dear Meet Borkar,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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M

Meet Borkar

from Mumbai, Maharashtra

Dec 4, 2015

Nothing had done from snapdeal to refund.

Regards
Meet

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Address: Bangalore, Karnataka, 560001

Website: www.snapdeal.com

I was a seller at snapdeal. I unregistered myself as a seller on Aug 19, 2015. I got a confirmation regarding the same on Aug 20, 2015. with my seller code: Sac554. Since then i'm receiving sms from TD-SNAPDL regarding some stupid trainings on youtube. I get around 5-10 sms per day. I have been sending them emails regarding removal of my number from all of their database. They used to reply me back saying they've removed my number from all of their database. Even after sending 14 emails and 2 call center talks, i'm still getting sms from from them. I would like to raise a complaint against snapdeal and request to get a compensation for their nuisance.

Dec 2, 2015

Complaint marked as Resolved

They stopped sending me sms.. :) I raised complaints with them. I sent around 100 email per day to their email. Well they couldnt have ignored that

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J

joseph.sinu

from Bengaluru, Karnataka

Nov 29, 2015

I'm sharing a few emails that I had with them.

Dear ramesh,
Is this the standard mail that you send to everyone? I've been receiving the same reply for the past 3 months. I'll file a case with snapdeal if you don't stop sending me messages

Sent from Yahoo Mail on Android

Hide original message
On Mon, Nov 23, 2015 at 1:51 PM, Snapdeal Sellers Help
wrote:
Dear Partner,

Greetings from Snapdeal!

Subject- Re: [Snapdeal Sellers Help][protected] Re: [Snapdeal Sellers Help][protected] Complete Deactivation

We Apologies for the inconvenience caused to you.

We would like to inform you that we have esclated this issue to the concern department and it would be reflecting in our records as soon as possible.

For assistance, write to us at [protected]@snapdeal.com.

Happy Selling!

SD Seller Help Advisor
Ramesh.KS

[protected] Original Message[protected]
From: Sinu Joseph [[protected]@yahoo.com]
Sent: 22/11/2015 12:08 PM
To: [protected]@snapdeal.com; dinesh.[protected]@snapdeal.com; imran.[protected]@snapdeal.com; [protected]@snapdeal.com; md.[protected]@snapdeal.com; anshul.[protected]@snapdeal.com; suraj.[protected]@snapdeal.com; justin.[protected]@snapdeal.com; avanish.[protected]@snapdeal.com; rawat.[protected]@snapdeal.com; [protected]@snapdeal.com; [protected]@snapdeal.com; ashish.[protected]@snapdeal.com; [protected]@snapdeal.com; nitin.[protected]@snapdeal.com
Subject: Re: [Snapdeal Sellers Help][protected] Re: [Snapdeal Sellers Help][protected] Complete Deactivation

Hi,
This is my 13th mail to snapdeal. I"m still receiving sms from snapdeal. "Know more about the all new 'Query Panel' at Snapdeal.". Please find attached the screenshot of the messages [Image is no longer available]
Can you please unsubscribe my number from all database at snapdeal? my number is [protected]
Sent from Yahoo Mail on Android

On Sat, Nov 21, 2015 at 3:43 PM, Sinu Joseph
wrote:
Hi,
This is my 11h mail to snapdeal. I"m still receiving sms from snapdeal. "Know more about the all new 'Query Panel' at Snapdeal.".
Can you please unsubscribe my number from all database at snapdeal? my number is [protected]
Sent from Yahoo Mail on Android

On Mon, Nov 16, 2015 at 8:18 AM, joseph.[protected]@yahoo.com
wrote:
Hi,
This is my 10th mail to snapdeal. I"m still receiving sms from snapdeal. "Know more about the all new 'Query Panel' at Snapdeal.".
Can you please unsubscribe my number from all database at snapdeal? my number is [protected]

On Friday, 6 November 2015 3:07 PM, Rameeza A Concentrix wrote:

Dear Partner,

Thank you for writing to us. Your request[protected] has been resolved at our end.

Please respond to this email within 7 days for any further queries or we will consider the case closed.

To add additional comments, reply to this email

Thank you.

Sellers Help Team - Snapdeal.com

[protected] Original Message[protected]
From: null[joseph.[protected]@yahoo.com]
Sent: 06/11/2015 09:12:56 AM
To: [protected]@snapdeal.com; dinesh.[protected]@snapdeal.com; [protected]@snapdeal.com; md.[protected]@snapdeal.com; anshul.[protected]@snapdeal.com; suraj.[protected]@snapdeal.com; justin.[protected]@snapdeal.com; avanish.[protected]@snapdeal.com; rawat.[protected]@snapdeal.com; [protected]@snapdeal.com; ashish.[protected]@snapdeal.com; nitin.[protected]@snapdeal.com; [protected]@snapdeal.com
Subject: Re: [Snapdeal Sellers Help][protected] Complete Deactivation

Dear All,
What do I need to get mysel[censored]nsubscribed from snapdeal? I'm still getting 5 to 10 messages daily from snapdeal Please unsubscribe my number from your database. [protected].

On Monday, 7 September 2015 11:18 AM, Nitin Khatwani wrote:

Dear Partner,

Thank you for writing to us. Your request[protected] has been resolved at our end.

Please respond to this email within 7 days for any further queries or we will consider the case closed.

To add additional comments, reply to this email

Thank you.

Sellers Help Team - Snapdeal.com

[protected] Original Message[protected]
From: null[joseph.[protected]@yahoo.com]
Sent: 07/09/2015 10:05:25 AM
To: anshul.[protected]@snapdeal.com; [protected]@snapdeal.com; [protected]@snapdeal.com; md.[protected]@snapdeal.com; justin.[protected]@snapdeal.com; [protected]@snapdeal.com; ashish.[protected]@snapdeal.com; [protected]@snapdeal.com; rawat.[protected]@snapdeal.com; avanish.[protected]@snapdeal.com; suraj.[protected]@snapdeal.com; dinesh.[protected]@snapdeal.com
Subject: Complete Deactivation
Dear All,
I had an account with snapdeal Sac554. Currently i'm not willing to continue with snapdeal with no specific reason.
I had requested for account deactivation, for which i got an intimation that it has been successfully closed.
But i'm still getting sms from snapdeal regarding trainings or some other messages. Please unsubscribe my number [protected] from your database.
Please check this snapdeal link SMS Unsubscription. This is also not working. Please take this issue on priority. I'm getting some 20 odd sms per day.

SMS Unsubscription
SMS Unsubscription

View on www.snapdeal.com
Preview by Yahoo

--
You received this message because you are subscribed to the Google Groups "sellershelp" group.
To unsubscribe from this group and stop receiving emails from it, send an email to sellershelp+[protected]@snapdeal.com.
For more options, visit https://groups.google.com/a/snapdeal.com/d/optout.

Best Regards,
Ramesh.K.S.
Seller Help Advisor
Snapdeal
[protected]@snapdeal.com

ref:_00D90rLqf._5009016wFce:ref

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I made a order of pendant set in October mid, when after 15 days, parcel was not delivered. Then I cancel my order no. [protected]. And talked to there customer care executive. I was assured of my money back. My payment was thru my credit card RS. 279. But after that they updated delivered status. No delivery man of snap deal regarding this parcel never contacted me. Now from one month I m calling and mailing for this refund. But they have no answer.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Nov 30, 2015

Verified Support

Dear Deepikaprinjha,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 31, 2015

Verified Support

Hi Deepikaprinjha,

Hope you are doing good.

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Snapdeal Team

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Address: Khordha, Odisha, 751006

Website: Snapdeal.com

I ordered Dhs Badminton Feather Shuttle Cock (6 Pcs.) on 19th of October 2015 from Snapdeal.com through a Debit card at Rs-362/-Only. On 25th of October they cancelled the order of their own. They told that they would refund the money to me within 4 to 5 days. But till date they have not refunded the money. Snapdeal customer reference no is[protected]. As per their requirement I gave them the PDF format of my bank passbook to prove my case. My order detail is as follows: Order ID: [protected], Placed On 19 Oct, 2015 Customer Information Email: [protected]@ymail.com Total : Rs 362 Delivery Charges : FREE You Pay : Rs 362 Payment Method Netbanking/Card/Wallet Suborder Id: [protected] Snapdeal deals with thousand of customers each day. By using this policy they can steal crores of rupees from customers. Like me thousands of customers must have been cheated. Please check that.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Nov 30, 2015

Verified Support

Dear niradpatnaik,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: 560007

Website: snapdeal

Many times i call snapdeal customer care they will not be tell the correct status of my payment . snapdeal customer care number is not toll free . phone charge lost 96 rs for many times call. no result. immediatly refund my money many mails send no result 10 days later i lost my money . noboby will not be purchase in snapdeal site . it is a money cheating site.I orderd 3 burner pigeon glass top gas stove on[protected]. the order number is [protected].the order must be cancelled by the technical issue of snapdeal site. i lost money in my sbt account on[protected] an amount of rs 2359 on pos [protected] at snapdealpayu txn#[protected]. snapdeal receive the payment . they will not refund my money. snapdeal is cheating me

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Nov 30, 2015

Verified Support

Dear ajith kumar kp

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: 411028

Website: www.snapdeal.com

Order ID: [protected] Item: Relish green shirt Customer mail 1: ref no 14191607 Customer mail 2: ref no 14361302 I had put request for replaced of the shirt, it has been picked up and refund has been approved but I havent got the SD cash as refund as per snapdeal policy. I got no reply from both complaints nor anyone responding on phone no. given by snapdeal.

Jun 20, 2016

Complaint marked as Resolved

Resolved but with some hassle

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Nov 30, 2015

Verified Support

Dear ecosmos

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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ecosmos

from Pune, Maharashtra

Dec 1, 2015

Thanks, at last for contacting, but support I got is poor. The terms and policies on site are not aligned with what customers get. The customer support directly says we no longer provide such service, then why do you have it in the first place. I was preferring to get the SD cash as refund instead of bank transfer as I wanted to purchase from snapdeal only, but now I no longer want to do that.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 1, 2015

Verified Support

Dear ecosmos

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team

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ecosmos

from Pune, Maharashtra

Dec 19, 2015

Solved but with lots of rudeness

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Address: West Delhi, Delhi, 110041

Website: www.snapdeal.com

I purchased the iball slide 0900 16 gb tablet online prepaid wide order id [protected] on 11.11.15 and received on 21.11.15.The product was defective.Return was requested on 21.11.15.I send the product to delhi nangloi office Snapdeal Nangloi JAT, Veena Enclave, Khasra No 924, Nangloi Railway Station, New Delhi-110041and booked for return on 23.11.15, but they did not claim the return of product.I completed all the formalities of return.Than why are you cheating me and making fool to supply defective order and not taking it back.My regd.mobile no.is [protected] and regd. email id is [protected]@rediffmail.com.Iam sending the receipt of return.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Nov 30, 2015

Verified Support

Dear Ishwar Singh

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Aurangabad, Maharashtra, 431005

Website: Snapdeal.com

Hi, We have placed an order for Voltas AC on 16th October. Please find the details below: Order ID: [protected]. Product : Voltas AC. Ordered on : 16th Oct. Mobile number: [protected]. Amount Paid: 23, 990 INR through debit card. We didnt receive the product till 5th Nov and as we were out of town after 6th nov we have requested for cancellation of this product. As we have closed our account through which the payment was made, we have talked to your executives for transferring the amount to different account. By your executives' advice we had placed an req for changing the account details. But till date we don't have any update about the refund. We are regularly following up with the customer care support team. But there is proper information given by any of them even store managers. Kindly help us in this regard. For any clarifications or any suggestions kindly revert back to this email id([protected]@gmail.com) or mob no- [protected]. Note: Ticket ID:11947567. It was raised on Nov 5 when we had requested for product cancellation.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Nov 30, 2015

Verified Support

Dear Ganesh Sekar

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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