Snapdeal.com Complaints & Reviews

Hi Team, I have not yet got my order id : [protected] it's been more than 2 weeks since i have placed the order but product is not yet shipped. Although i can see that its still available but at a higher price. When i am trying to order a non discounted product it got shipped the next day itself but my already placed order is not getting shipped. Can you please explain what sort of service is this and let me know why this is happening and when are you guys planning to ship the product ? Or are you planning to deliver it to me or not ? Regards, Atif

I purchased a saree on 17th October 2015 in snapdeal online shopping. They deducted amount 2 times and order also raised for 2 items. Order numbers [protected], [protected]. But I don't want to 2 items. So I requested to snapdeal customer care to cancel one order. Reference no is 09824169. They are not responding to my queries. Please do the needful.

Based on the promises they made on Snapdeal website I have purchased a new Android (Swipe Ace Strike).

Contrary to the product specifications and details give on Snapdeal website I was highly disappointing that it was where nearer to quality what it was promised.

Just tried it for 2 days. Very bad quality product, overheating, very poor screen resolution, bad colors and quick battery drainage, charging time more than 24 hrs?

Decided return it and buy a better brand for same money with additional payment.

I placed return request (7-Day Return Guarantee) explaining the above issues. I got 3 calls from three different peoples promising to help me with the satisfactory resolution. I was also told that return pick has been initiated.

But on next day an ARROGANT person (Ritesh) claiming as a Chief of complaints departments telling that product cannot be returned and I must go to Customer Service Center etc...?

This really made me very unhappy and I tried all my best to convince him about their PROMISE "7-Day Easy Return Policy" if customer unhappy with product but he adamantly denied such there no such promise from them etc... and kept asking me to go to Service Centre etc ...?

Since it was a brand new and quality itself is that much, there is nothing that can be done by Service Center... make it better quality product.

So, this is only trick that Snapdeal is doing. Sell all the crap with great promises to thousands / lacs of innocent customers... grab their hard earned money.

It is like sitting in AC buildings and doing REMOTE ROBBERY and nothing else?

They even do not have the proper Grievance Address's mechanism.

Further, most horrible thing is our so called socially responsible elite HERO, AAMEER KHAN and his involvement with this kind fraudulent company?

So, forum owner may please take up the collective issue with AAMEER KHAN...make him realize that his so called social responsibility is at big stake, if not his reputation??

Very disappointed and pained consumer.

Thank you all and be safe from these fraudsters...

I had ordered a 2 TB Hard drive under the their Diwali sale with Cashback. They have cancelled my order without giving any reason or communicating me. I got to know about it when i called them to check the status of my delivery. Now they are saying that i need to order the same thing at a higher price. I believe they are just trying to scam people.

We purchased Prestige AI 4 burner AI built in gas hob. When I called your executive to enquirer about snapdeal support in installation of hob top. They said yes before placing purchasing order and will be supported fully. Even said that technical help will come in 2 hours only after receiving product. We received product and asked for technical assistance. Snapdeal is saying that they will not provide any support from prestige. We had to call 4-5 times for installation. It is useless to order it from Snapdeal.

I was given a faulty handset so I raised a return request within 7 days, all they told me is to go to service centre of that product. Snapdeal didn't follow their 7 days return policy and just changed the status of the order as return initiated without actually doing anything. Due to this status change I am not getting any CASHBACK from cashkaro and HDFC, loss of 700rs incurred by me as a result of this. I followed up with snapdeal and they gave me one link saying it is having the solution and you don't have to make a new transaction to avail the CASHBACK, on opening the link I found nothing but steps for encashing CASHBACK points to cash. They have started mocking customer issues now. Worst experience SNAPDEAL online request number 10914073, 06277675

Please solve the problem I bought a new phone meizu m2 but I have a big trouble when start a phphon battery is about 50% then I put it in to charge it get 100% then I put simSIM card then boot up a device it gets 0% battery level I am tired of this

My name is manpreet singh matharoo .i bought this product genius sw g2.1 3000 gaming speakers from snapdeal .on 4/june/2015.they sold me out of warranty product. i also e.mail to snapdeal helpdesk but they completely ignore my e.mail .and no reply come from snapdeal.they did fraud with me please help my contact details mob:[protected] e.mail:mani.[protected]@gmail.com

Hi,

I have ordered two items on 12th Oct, from Snapdeal.com. First one is Toshiba 2TB HDD and second one is 32GB MicroSD card. Second item is delivered on time and Toshiba HDD is not delivered as committed (by 18th to 22nd Oct). After raising a complaint and following up with them - Snapdeal is not ready to cancel the order and refund the amount.
Above this - they have claimed Rs6275 twice; for the single transaction. Again I have to followup with Bank as well as SNAPDEAL to correct the same. At last, double billing has been corrected on 26th Oct.
Now, courier company confirmed - they have lost my first order of Toshiba 2TB HDD and advised Snapdeal to refund.
As per Snapdeal site - it is refunded. But if i check my bank statement - It is still not refunded.
I have spent more amount on the calls to track and get the update on delivery and also, its a mental stress for me - created by snapdeal.

Till now snapdeal is not bothered to update the status on mail or phone call. I have received only one mail and no response to the query place on that mail.

I would like to get my refund amount immediately, compensate the expenses spent on calls and an apology mail from snapdeal.

Thanks & Regards,
Pranjal

When i bought meizu m2 from snapdeal their return police is written 7 day no question asked return..but when i get the problem phone os not able to understand bettery level( example in just 1 sec it 1% to 100% or last 10% bettery drain in just 10-20 sec) they not ready to return back said to go service center ..meizu m2 has few service center which is far away from my home address..if snapdeal said that this type of return police never bought this from snapdeal..Order ID: [protected], Placed On 23 Oct, 2015..and also if a phone start problem in just 4 day why i shall go to service center it is clear snapdeal fault...i picture able to see the funny condition in just 10sec bettery full...

Snapdeal.com — Refund related I am Shalini Gupta . I had purchased a product ( puma sports shoes ) from snapdeal on 11th oct 2015 with product order number [protected], the product was small in size, I had returned it back on 11 th Sep 2015. I called up on the customer care to enquire on the refund status with CUSTOMER SERVICE TEAM I was informed that product was received on 13 th Oct 2015. I was also informed about the refund procedure and was advised to share the Bank account details with Snap deal. I feed in my bank details and they initiate the refund process after 8 days on 20 oct 2015 and till date (29 oct 2015) refund not provided to me. ... Please help me

Dear Sir/Madam, I have ordered one Mi4i mobile (order id- [protected]) from Snapdeal.com on 12th of October 2015. My shipment was picked up on 12th of October by a Courier Service company named Gojavas (AWB No. UNISNPP4512817). Since then, I keep tracking my shipment but it has not reached to me yet, today is 28th of October and its almost 16 days since Gojavas has picked up the shipment, does it take so many days for a courier service to deliver a shipment? When I tried contacting Snapdeal.com and Gojavas, they are not giving me satisfactory answer, just telling me that it will reach to me in another 24/48 hours or waite for 6-7 days more, , its happening since more than a week, now they have stopped replying to my emails. I feel like I have been cheated and mentally harassed with killing of lot of my precious time. Its really frustrating. I was just wondering if I have any consumer rights to take any action against Snapdeal.com or Gojavas for this kind of delay or mental harassment? If I can do ANYTHING against them? Please guide me through. I would appreciate a prompt response in this regard, I have lost my all the patience now. Thanks in advance. With Best Regards Binoj P Varghese

This is in regard to the fraudulent policies of snapdeal. i am vikram and i have placed an order of two bean bags with snapdeal. my order id is [protected] (2 Items). before placing my order i have confirmed whether this order will be delivered to my address or not by putting the pin code in the availability box.On the site it was assured that this will be shipped to my address between 26 oct to 30 oct 2015 and i have paid delivery charges...

My name is Vikrant Sargar. I had unfortunately order a product from your end with product order number, as the product was fault I had returned it back on 29th Sep 2015. I called up on the customer care to enquire on the refund status and I was informed that Snap deal has not yet received the product . Finally after continuously following up with CUSTOMER SERVICE TEAM I was informed that product was received on 10th Oct 2015. I was also informed about the refund procedure and was advised to share the Bank account details with Snap deal. I feed in my bank details on 13th Oct 2015 and till date the money has not yet credited into my account . I had made numerous calls to CUSTMER SERVICE TEAM and every time when I call the customer care number every new individuals use to inform me that refund will reflect in few days, In fact I had received two acknowledgement from Snap deal 9 i.e. ( 15th & 20th Oct 2015 ) mentioning that my refund has been initiated and refund would be reflecting in my account within 4 Business working days . Till date I haven’t received the money into my account, whenever I use to call the customer care, Executives & Supervisors use to advise me to check my Bank account and use to keep my call on hold for 20-25 minutes and then they would say that someone from the Finance team will call me 48hrs . I have few name sof the representative names with me like Priya, Floor Supervisor Namita, Santosh, Sohail etc . Can anyone from your team give me an explanation on the this

Sent numerous requests to follow up on the delivery of an order. No response from snapdeal but for an automated mail. No follow up whatsoever. Order ID: [protected] Greetings from Snapdeal. Your online request with reference number 10629216 has been successfully registered with us. We acknowledge the receipt and will respond to you within next 48 hours. Also note that you will be required to share this reference number for any future correspondence in this regard. You can also reply on this email for any further assistance. We will be glad to assist you. Regards, Team Snapdeal Right, I have spoken to Gojavas customer care two days in a row. I am appalled by their terrible service. having raised a delivery request yesterday, i still havent received the parcel. Spoke to them again, and now i have to wait another day!! Thanks for nothing. Gojavas (terrible choice at that) is your delivery partner. Good job with the coordination and raising an inquiry with them, etc. I was really hoping for snapdeal to sort this out. Disappointed. Very. I've been chasing their delivery partner gojavas and they're doing nothing about it! I've invested too much time in this to cancel my order.

I placed order and paid Rs 1461/- online on 14th October '15. I cancelled the order many times and it said in process. First time i cancelled on Sunday, 18th Oct. I received call from Snapdeal.com to deliver but i told them not to come as i have cancelled it online. After 3 days, i got a call to return the product which i never received. I called customer service who told there is some confusion with courier team. After 2 days i again called and they said they will escalate. Now its 2 weeks and my status is showing delivered and no refund initiated even after being confirmed with customer care. Tickets for reference: 10051691 & 10439423. COURIER : gojavas and AWS no': UNISNCPPU4689072 is provided by snapdeal.com is incorrect. Customer details: AKSHAY BHUTORIA [protected] Please help me out.

Dear Sir/Mam, I'm receiving irritating SMS from Snap Deal everyday two to three times. i already informed to snapdeal regarding to stop sending SMS and email for over three weeks but still the issue has not been resolved. I'm receiving an automated email from them saying that, "Your request has already been forwarded for stopping notification on your contact details. You will not receive the SMS and Email for future. " But still the issue has not been resolved. I'm getting irritated whenever I see the SMS from them. my no.[protected]

Hi,
i have brought I Phone 6 from snapdeal.
while making the payment two time payment was deducted
payment was done on 18th oct and i have provide the related information to the executive even all the required document was given them.
every time i call them they give only one information they will revert me back within 24 hours and so far no revert is given.
they keep the phone on hold for long time without knowing value of customer.
it was my biggest mistake to trust on snapdeal.
it feel like getting punishment of getting stuck my 40000 with snapdeal.

Hi Team,
Product Order ID: [protected], Order placed on Fri, 09 Oct, 2015 got the deliver on Tue, 13 Oct, 2015, As I was out of station and my mother had collected the product on my behalf, I opened the packet on 26th Oct and I saw the product was in broken condition. After calling them several times on 26th Oct they r saying they cannot return the product as i have not informed them within 7 days of receiving the product. They r not at all understanding my situation as I was Out of station that's why opened it in delay. But they are saying they will not return back the product neither replace it back. After opening the product it was totally in damaged condition. The entire product is totally useless. May I request you to help me to replace this product, Please take appropriate action against SNAPDEAL. Awaiting your reply...
Neha Gautam ( removed)
NOIDA
Snapdeal Complain No. 10638864

I ordered HP 15-AF006AX Laptop (AMD A8- 4GB RAM- 500GB HDD- 39.6 cm (15.6)- 2GB Graphics- DOS) (Silver) on 27th october 2015 with order id : [protected]. The amount Rs. 24990 was deducted from my Bank of Baroda account number [protected] even though the order was not placed. Please look into the matter since I cannot see any order in my account which is registered with email urs.[protected]@gmail.com