Snapdeal.com Complaints & Reviews

Order placed on 15 October 2015, Delivery Date : between 24th to 27th October 2015, Product Name : Samsung 32GB UHS-I Order ID : [protected] Contact customer service for the other status, they said will be delivered on 27th Oct 2015, but till now product not delivered, no confirmation, no call back is being given, Complaint is placed complaint no : 10501044 Irrespective behavior of customer care, call disconnecting no supervisor Reason for raising this complaint, I want my product because I have already paid for it. Thank you

I purchase bsnl champion wtab 709 on date[protected] but snapddeal send a damage tab then ireturn on date[protected] then Snapdeal tell me after 4 day my money give back but after 18 daymy money not give me back and he tell only for wait ( sub order no - [protected])

I ordered a Sony 10000 mAh powerbank of Sony and snapdeal sent me a duplicate and used product with rustong and when I raised a req for replacement, they again sent me a fake product with one USB port. And original should have 2 USB ports. SNAPDEAL are such a cheaters...

Order no-[protected] and complaint no[protected]i had already sent the product and shared the coorier receipt i want my refund of coorier charge and product amount in my bank account coorier charge-rs 908 and product amount-rs 5999.please do my refund as early as possible in my bank account and contact me on [protected].i had got coorier charge but not refund amount please initaite my refund in my bank account acnt holder-janardan prasad singh acnt no-[protected] ifsc-BKID0004819 Location-narayani complex ramgarh

I ordered a wall shelf at night at around 11:00 pm after spending 3 hrs of search. Order was placed, my account was deducted with Rs. 2100 then after half an hour I get a message that your order has been cancelled & amt Ll be refunded within 4-5 working days. On enquiry got to know because of festive season there is rush on site n order can't be processed. I[censored] people cant handle rush on your site then who the hell is SO CALLED FESTIVAL SALE for..Wtf man!! I spent 3 hrs on snapdeal n It was a wastage of time to be with this site. I m a working girl, get no time to go outside n shop.. N then ultimately this is the reply you get from the service provider.The worst online shopping site I have ever used.. Ll never suggest anyone to shop from here.. I also raised a ticket with them for my query but still no follow-up is there from their end..who will compensate my time!!

Shreya
Ticket no. 10697206

Inspite of my several requests and mails regarding the cancellation of order, there has been no action taken by the company as of now. I had originally placed order for 1TB hard drive(3no.s) but due to poor record keeping systems and systems designed to deceive customers maintained by you, it automatically changed to 500GB hard disk without any notification and approval of the same. Moreover, the redundant customer services refused to help me in any way and shifted the entire blame on me.

During freedom sale I have purchased some products.they offered 10%cash back using icicibank internet /pocket.but still amount not given back.regarding this issue so maney tims I'm contacted snapdeal every time replaying we have processed wait for 2, 3 days. REFERENCE NO: 08447572 ORDER NO: [protected] PLZ DON'T TRY TO REPLY WE R WORKING WE R processing. SHAME ON UR SERVICE Some representative replayed on 24 ask SBI bank.how can i ask sbi.don't waste our valuable time possible give my cashback amount otherwise accept ur cheating honestly.

I had bought abt 5 blue star Ac's in snapdeal But they cheated me by saying wrong information abt product Blue star company also said to snapdeal not to sell cnhw18raf Ac's to customers But they cheated by keeping wrong information in website I asked them but they r not responding properly to me I want to return the product but they r saying some stupid processes also

I ordered strontium 32gb memory card on 15 October and delivery date was '22 but still my order has not delivered. I'm very angry with your services. your service is like . the site deserve a award for their stupidity and service policy. i will never tolerate any more bcoz i can pay 5% extra for good services. so I'm moving to flipkart. put your products into your $$$

Snapdeal cheats customers . They will show huge discount on some of the product and attract more customers .
And the product have huge discount will not be shipped and after 15 days they will return the money back to customers saying product is not violable due to technical issue please take your money back

I order this produuct on 12th . From 15th its showing order processed waiting for courier pick up . From that time its only waiting for courier pickup . I called snap deal several times and spoke to several superviosrs . They promised me at any cost your product will be shipped, but today i got message usual "your product was not shipped so we are initating the money return !!!
I even mailed to ceo kunal bbut no use !!!


Need your help to get my item i ordered on, order id: [protected] (1 item) placed on mon, 12 oct, 2015,

I would like to bring into your notice the poor customer service i received ever from snap deal . I have ordered a printer from snap deal and it’s been 10 days product is not yet shipped !!1 i called at least 10 times to customer care and spoke to 3 supervisors unfortunately all of the three supervisors lied to me and gave me false hope . I lost trust in your customer service and request you to look into this issue from a higher management . I wanted to gift this printer to my cousin who is going back to native on 25th but now i realized i am fooled !!! I lost lot of money calling customer support and wasted lot of my time as well . What was my fault ? I trusted snap deal and ordered the product from snap deal only even when i was supporting flip kart servers in night shift . Who is going to take responsibility for all the pain i went through ? For all the time i had to spend following up with your agent . Calling customer care itself took so much time and loss of money .

If you can do something i will be grateful here is the details you may need
Order id: [protected] (1 item) placed on mon, 12 oct, 2015
Case id : 09911411


Even after repeated call to customer care and speaking ot many supervisors ther is no hope . I want this product asap delevered - canon pixma e460 wireless print, scan, copy & cloud print colo
I want this product . If snap deal was not able to provide this product why was it publilshed in website ? I would have purchased it from flipkart on same day .

From: Vaniyankandy, Vinod
Sent: Saturday, October 24, 2015 1:28 AM
To: 'kunal.[protected]@snapdeal.com'; 'kunal.[protected]@snapdeal.com'; '[protected]@snapdeal.com'; 'rohit.[protected]@snapdeal.com'
Cc: '[protected]@snapdeal.com'; '[protected]@snapdeal.com'; '[protected]@snapdeal.com'; '[protected]@snapdeal.com'
Subject: RE: Very poor customer service - Order ID: [protected] (1 Item) Placed on Mon, 12 Oct, 2015 / case id :09911411
Importance: High


Hi Kunal / Rohit

Need your help to get my item I ordered on, Order ID: [protected] (1 Item) Placed on Mon, 12 Oct, 2015,

I would like to bring into your notice the poor customer service I received ever from snap deal . I have ordered a printer from snap deal and it’s been 10 days product is not yet shipped !!1 I called at least 10 times to customer care and spoke to 3 supervisors unfortunately all of the three supervisors lied to me and gave me false hope . I lost trust in your customer service and request you to look into this issue from a higher management . I wanted to gift this printer to my cousin who is going back to native on 25th but now I realized I am fooled !!! I lost lot of money calling customer support and wasted lot of my time as well . What was my fault ? I trusted Snap deal and ordered the product from snap deal only even when I was supporting flip kart servers in night shift . who is going to take responsibility for all the pain I went through ? for all the time I had to spend following up with your agent . Calling customer care itself took so much time and loss of money .

If you can do something I will be grateful here is the details you may need
Order ID: [protected] (1 Item) Placed on Mon, 12 Oct, 2015
Case ID : 09911411


Even after repeated call to customer care and speaking ot many supervisors ther is no hope . i want this product asap delevered - Canon Pixma E460 Wireless Print, Scan, Copy & Cloud Print Colo
I want this product . If Snap deal was not able to provide this product why was it publilshed in website ? I would have purchased it from flipkart on same day .


Vinod . Vaniyankandy

I have purchase Samsung led TV on 16 which was delivered to me by 19... When open found screen was broken so called Snapdeal and asked for a replacement ..they requested for a reverse package which was supposed to be done in 3 business days .. But still now I m just waiting to get the package picked up ... And today again I called them and those again given a talla asking me to wait ... Order number[protected] Salman

It is loose and old and dirty and they are delaying in taking back the product and giving amt due for it. service is very slow, i want my money back, but they aren't giving man

Dear sir,

I had baught Niky shoes on 06.09.15 order no. [protected], sub order no. [protected] for Rs. 10796/- and i had returned the shoes on 10.09.2015, Return ID 06892642 but amount noting refund by the snapdeal.
so please help for this purpose.

Thanking you

Ramavtar singh
A-20, Indramani Nagar
Opp. Mela Ground
Gola ka mandir
lashkar, Gwalior

Dear Sir / Madam,
I had ordered a SOUMYA DESIGNER PURPLE FAUX GEOR... to Snap deal This Snap deal Consignment Purchase Order number is [protected] dated October 13 ' 2015 It is mentioned in Snapdeal website that Estimated delivery date is october 22 to 26 ' 2015, but till now this Consignment is not delivered & for Status if I call snapdeal massage mentioned contact no-[protected] any one not pick up my call.as detail is Mentioned as SP - SUR (Trucking no-EX[protected]IN), we were unable to contact this courier agent & not able to truck my order. We are very much disappointed & dissatisfied with the Delivery service & over all customer service of Snap deal.com Kindly requesting Snap deal concerned incharge to take immediate action to deliver our consignment at the earliest Our contact details are as mentioned below : Contact mail id is [protected]@rediffmail.com Contact Mobile Number : [protected], [protected]

Thanks & regards,
pint kumar das
chennai

I had ordered a Milton Slimtron Electric Lunch Box worth rupees 590, order id-[protected] which is shipped in two days bt they told i[censored] gave the cash on the time so they give 10% discount and 500 worth discount coupon.bt they do nt give any disount please solve my problem as soon as possible

This is in reference to the order id [protected] made on snapdeal. I purchased a 32 inch panasonic television from Snapdeal. Product model number : Th32C400D Product Serial Number : I5RDX37784 The product was delivered on 20th October 2015. On opening the snapdeal packaging, i found that the television was already unboxed and used. But i had been o.k. if the product had worked fine. On connecting the television to the set top box through a HDMI cable, there is some initial startup problem in display. I contacted panasonic customer care and they arranged a technician visit. The panasonic technician confirmed that some internal board of the television is faulty. Panasonic service request number is R[protected]. Firstly the Snapdeal website does not respond if i go to apply for a cancel / return or refund. As per the snapdeals 7 days return policy i have informed snapdeal about the above mentioned details several times and requested them to take a return request and refund my money. But they are giving all kind of mental harrasment to me. The customer care representatives who call me give me false statements like "There is no problem if you have received a used / unboxed television". They sent me a mail asking me to get the television repaired from the service center. I bought the product from snapdeal keeping in mind, their return policy . Why should i get a new television repaired. I have paid for a new television and not for a repaired one. There are other sources from where one can buy unboxed / repaired products at much cheaper rates. I am a frequent buyer on online shopping sites and have made several purchases like laptop, mobiles, headphones etc from other shopping sites and it had been a pleasant experience. It was my first purchase from snapdeal and they have shattered my trust in online shopping. I feel deeply cheated by snapdeal. I want them to take back the faully product that they have delivered me and refund my money back.

I have purchased an watch(Fastrack6118SM03 Women Watch) from Snapdeal.com(Online Shopping Site). Details are given below- Product-Fastrack6118SM03 Women Watch Order Number -[protected], Sub Order No-[protected]. Paid Amount-INR 1947 Payment date-06/10/2015 Delivery Date-10/10/2015 INVOICE NO-F8D070/15-16/70, INVOICE DATE-07/10/2015 Due to some reason I have opted for returning the product in Snapdeal Mobile app on 10/10/2015. Their Courier Partner has taken the product from me on 15/10/2015. Courier company-Go-Javas Doc No-P[protected] Pick up date-15/10/2015 Request No[protected] Till today 26/10/2015 I have not ot the money bback to my account . Whenever I call Snapdeal customer service they tell it will be refunded within 4 business days.Many business days are already gone. Still I dont know about the status of my product/refund. Please look into the matter and kindly take necessary legal action so that snapdeal refund my money. Invoice of the product & Receipt for reverse pick up by Gojavas are attached for your reference Thank you

My order Number: [protected] Date of Ordered : Wed, 07 Oct, 2015 I was received shipment on 16-OCT-2015 by Gati Courier Am not comfortable with product, it was not working properly, i was returned by vulcanxpress.com ( Returned AWB Number R[protected] Again rise compliant with Snapdeal for Refund. I called customer care so many time they asking Bank detail, i given twice bank detail to Snapdeal, but still am not getting refund pls help me If any more query pls call me [protected]

I had order an ambrane power bank from snapdeal order number [protected], this product has been delivered to me and it is not working, I raise the request of return and today I got the call from snapdeal that we dont have the policy of retuning the electronic product and I have to go to service centre to get it repaired, why should I if this is the case I will better not to opt the snapdeal in future for shopping. I dont need this faulty product, I want to return it and want my money back