Snapdeal.com Complaints & Reviews

I ordered blue fast track watch but I received wrong product, yellow watch instead of blue and paid Rs 1628 MRP while it is having a tag of Rs 750... I tried to return or replace in the policy period n I made a contact on customer care but they are not replying.. now I want refund of Rs 1628..

Warm cheating Snapdeal,

my last order (Anry Yellow 100 Percent Cotton Slim Fit Solids Casual Shirt)
Order ID: [protected]

I have order Anry Yellow 100 Percent Cotton Slim Fit Solids Casual Shirt but your supplied dirty cloth i will attached the image also please replace the product

Order no-[protected] and complaint no[protected]i had already sent the product and shared the coorier receipt i want my refund of coorier charge and product amount in my bank account coorier charge-rs 908 and product amount-rs 5999.please do my refund as early as possible in my bank account and contact me on [protected]

I placed an order five days back with snapdeal . at that time an item was showing available as well as deliverable to my pin code . after five says I suddenly receive a message from them saying that they have cancelled my order. They gave no reason of cancellation ! Upon calling them they informed me that the item was not deliverable to my pin code. Well they accepted the payment only because it was !!! This is Sheer fraud ! Consumer department and online retail police please help me with this case. Take strong action against the vendor snapdeal for such fraud !!! Other buyers be watchful and prepared for such episodes !!!

I ordered Yunique mobile phone for Rs.5000 order number : [protected] Order Placed on : Tue, 13/Oct/2015 Recieved On 19/10/2015. I Recieved the Phone & When I start up with the phone i notice a small green dot on the screen I Ignored..!!! Then I Insert my simcard In The phone its not picking up the network I called snap deal the agent on call said that "Sir I cant do anything you need to return the phone by following return policy" Oh I Agree.. I ordered Micromax Canvas Spark 2 on 30 sept 2015 order Id:[protected] Faulty Mobile Touch screen not working mobile calling sound not clear same called up the snap deal they said same till today no body came to pick the cell nor no body wants to speak about it when i ask a Question to call centre agent that why didnt the person came to pick up the cell he Discontinued the Call.. I want Justice this is an scam This People are cheating

I Ordered a NIKE black & neon MAX AIR backpack on 7th october & i received the product on 9th october. i came to know that the product is a duplicate MAX AIR. I requested a return and replacement request with snapdeal and now the are saying that you should have complaint about this before, now we wont be able to help you. i want to register my complaint against snapdeal for selling forgery products at the original cost of original product. if consumer forum can help me Ill be really really thankful to them.

I ordered (No.[protected]) for the item and I have not cancelled my order while I have already paid for the amount. From track record of the Courier I noticed that on 16.10.15 at 14.33:55 'Shipments arrives at Pickup center KOLKATA' and on 17.10.15 at 15:17:18 "Shipment at Delivery location KOLKATA" but from Snapdeal Track I notice that due to return by Courier on 17.10.15 at 04.27 AM my order has been cancelled. I d'nt understand how it has been cancelled on 17.10.15 at 04.27 AM by Snapdeal when it has been noticed at Track record of the Ecom Exp. Courier that on 17.10.15 at 15:17:18 the shipment at Delivery location KOLKATA as above and also I continuously contacted the Courier over phone since 11th when phoned to me for delivery . It is no fault from my side. So, I requested Snapdeal to resend the product by another Courier since Ecom Express Courier has returned the product as has stated by Snapdeal. M M Ghosh [protected] (M)

Vide Order No. [protected] I placed order for Eveready 7W(Pack of 2) LED Bulb with free 4Pc Eveready Ultima Alkaline AAA battery Item Code: DL059905, Sub Order No: [protected]. One packet was delivered to me on 18.10.2015 in the morning. I collected the packet and made payment. On opening the packet i found only two LED bulbs and 4Pc battery were not there. I reported this to Customer care immediately vide No.09740856. Today in the morning I received a missed call on my registered mobile [protected] at 12.08PM from 66795200 and by the time I lifted the phone it was discoonnected. Through mail I immediately responded and also talked to the customer care and gave alternate No. [protected]. I did not receive any call from your side on either of these numbers. I received a mail that the complaint has been closed. It is a case of cheating and fraud. Cost of 4Pc battery is Rs.40/- and it hardly matters. the issue is if a Company or its dealer are so cheap that they offer some free bees to sell their product and then back out who would come back to you to make purchases. Without communicating with the customer over phone or on mail how the complaint can be closed. What is the hurry to close the case unilaterly. It becomes your duty to resolve the issue to the satisfaction of the customer once the customer brought to your notice the cheating by your staff or by your dealer who dispatched the goods. I hope to re establish faith in your Co. you would take action against the concerned Dealer or staff for this act of dis honesty. K.N.Khana B-1/96, Sector-11, Faridabad(HRY.) 121006 [protected] [protected]

I had buyed Mi4i from snapdeal on 22 september and due to technical problem in handset like battery over-heating issue I had retured on 2nd day itself and person from snapdeal came to pick the item in 2 days . On 3rd Oct my NEFT got confirmed and same was conveyed via Mail but as per 7 day return policy I am still waiting for my money to be credited to my account. I had mailed them 4 times and called 3 times but people from customer care are just giving date to me but not returning my money. Please look into the issue at the earliest. Thanks, Ajay S

Date 19/10/2015 it dint got Compatible with my motherboad and now they are saying it cant be replace or refunded and my money got stucked there however it is clearly mentioned that is is compatible with all motherboard and its ddr3 ram and, y motherboard of gigabyte supports ddr3 ramslot model is H55M-S2V f3 I want the replacement with limited extra charge As Applicable product Description (tested with all popular brands of motherboards -Easy to install - Plug-and-Play functionality -Automatic Overclocking - reach faster speeds and higher capacities by just installing the memory, no adjustments in BIOS needed -Reliable - 100-percent factory tested) Due to this description i purchased my ram Please help me regarding in this matter its my hard earn savings as i am a college student

I Mohammad Khalid placed orders for Sunflame Gas Stove & Jaquar make health facet. Subsequently I tried to cancel my order. But the website of Snapdeal directing me to contact customer care, but there is no such provision for cancellation in customer care.

Snapdeal.com — Snapdeal.com — Money deducted but order not showing in order history on Oct 19, 2015 I placed an order for VEGA-FULL FACE HELMET-CLIFF (BLACK LEATHER) on 19 October 2015 during sale worth Rs. 593.00. The payment was made through Sbi net banking via INB payU india. payment gateway reference no[protected]IG0AWEVDG7 but the order is not showing in my order history and i didnt have an order ID as it was mentioned that your order is initiated and will be confirmed soon which never happened. i can not log a complaint on snapdeal weebsite as an order id is required. please look into the matter...MY MOBILE NUMBER: [protected], MAIL ID "kiran.[protected]@gmail.com. I placed an order for VEGA-FULL FACE HELMET-CLIFF (BLACK LEATHER) on 19 October 2015 during sale worth Rs. 593.00. The payment was made through Sbi net banking via INB payU india. payment gateway reference no[protected]IG0AWEVDG7 but the order is not showing in my order history and i didnt have an order ID as it was mentioned that your order is initiated and will be confirmed soon which never happened. i can not log a complaint on snapdeal weebsite as an order id is required. please look into the matter...MY MOBILE NUMBER: [protected], MAIL ID "kiran.[protected]@gmail.com.

Sir I bought a strontium SD card But after 2 days it didn't work so according to trust pay I can return or replace my product within 7 days I applied for return my product within 4 days But he didn't replace or return my product My mob.no.-[protected] Order no.-[protected] Sub order no.-[protected] My imail id- [protected]@gmail.com

This is regarding d nuisance done n pathetic drastic condition of snapdeal team..Mainly d supervisiors which are not ready to listen n solve customer queries..

I ll make sure that from now onwards me n any of my known friends n relatives opt snapdael to buy anythng...

I purchased ap pulse black cotton tee order no. [protected] and slumber jill pyjama o no. [protected] on 3rd oct using debit card in d name of priya prabhati...I got d product on 9th oct, , the quality of tshirt was not gud so i loogged the complaint to return d tee on the same day and for pyjama i asked for replacement as it was unfit.

The reverse pick up was done on 13 th oct... After five dayz i called cust care for inquiring the details of d product i returned n gave for replacement...I told them to transfer my money in sdwallet n gv me d replacement of pyjama as it was showing d availability of d size i want...
That formality was done i confirmed d executive twice that is it possible that if i did my payment with debit card so whn i returned d product i can get the cash in sd wallet...He told me that it will transfer in ur sd wallet not in automatically... Ur debit card automatically.
I confirmed d same thng with another executive on d very next day..
On 17 th oct i got d call from snapdeal that the pajama i asked for replacement is out of stock now...I told them that whn i chcked it showed the avalability he said we cant do anythng as itis now out of stock..We can refunf your money ..., , in that particular product i wasted 50 rs in making calls.

I told that exective to transfer money in sd wallet thn..He said mam it will transfer in ur debit card only...I told him the entire conversation with ur exeutives to confirm that is it possible to transfer money in waallet...He said he cant do it...Its a mistake by our executives...So why ur team is not guiding ur cc staff to gv d right information to customers..
I called again and had a word with a floor supervisor named pankaj...N after a long argument he said my money will transfer in sd wallet...Again i wasted 25 min calls n my precious time in d nuissance done by dis untrained staff..

At the same time i toldpankaj to return d money of tee then another issue came with a shock..He said that process od tee is closed as it was some discrepencies as u done ur payment using credit card...I told him that i didd the purchasing using debit card at the same time for both d products.. But he wads not redy to listen anythng...N very abruptly he refused to help me in dis case, , , , next day
I vcalled again d executive hina told me that we got ur products imn !7th itself n will refund ur money after aquality chck...Again a confusion...I asked her to tranfer my call to sum senior ...She transfered my call to bushra anothet supervisor d employee which i nver seen in myn life talking to the customer d way she is just wasting her time...She told me d same thing pankaj told me day before..Iasked her for a help that customer is not at fault u r wasting my money, , ..But not giving an ear she juz said that issue closed by our finance team n i cant help...
I want a written explanation for al dis...N want my refund od tee n waiver of my long calls soon, , , wil go to consumer forum too ...That dese ppl make wrong promises to sevr their customers better...
Chk each my detail n gv me d revert soon as dis is not d customers fault..Its d carelessness ..O[censored]r pathetic staff


My ph nos r
[protected]
[protected]

Hi, i ordered American swan grey jeans on 28th September 2015 and it was delivered to me on 29th September i wasn't happy with the fitting so i placed a return request on 29th September itself and it was reversed pickup by NUVO EX on 30th September.Its been 20 days now i haven't got my refund. Everytime i call on customer care they tell the same thing that my request has been forwarded to higher authority bt still they haven't resolved my problem. They asked for my bank statement stating that they have initiated the refund, i have given my bank statement twice bt still the same response from Snapdeal. I'm highly disappointed with Snapdeal's services. Its a lifetime lesson to me not to buy any thing from Snapdeal ever. My order id is [protected]. I want my refund as soon as possible.

My Skullcandy earphone which I bought from Snapdeal has gone faulty due to internal issue. Then I contacted the Service station they infor, ed me to send the product via courier. I sent the faulty piece, they have inspected and send me a reply email that the product is duplicate and I need to contact the seller. I contacted snapdeal customer care and informed the same issue sharing all the details with documents. Now snapdeal representatives are not giving me any satisfactory resolution for my product.

I had bought infocus M530 on 29th sept...delivered on 4th October. Speakers are getting resound, mike is completely not working, touch sometimes not working n getting more heat with bad battery backup. So as per policy if consumer recevies defective product he can raise ticket for refund and he can get without a query. The same i had done. Snapdeal representatives told me they need written document from service center. I went service center they said we won't give that information... I updated the same thing to Snapdeal. They were saying to go for repair. I mailed them manyer times i raised for refund how u asking me for service but they are not responding.. Really cheating customers by their policies

Infocus m350 16gb black
purchase name (mohamed safiudeen)
order no:[protected]
item code:ha1400671
suborder no:[protected]
imei no:[protected]
(no responses in inocus and snapdeal customer care
so kindly recover my money in my account)

I have purchased a Redmi 2 8GB White ITEM CODE: BD417357 through Snap deal via ORDER NO: [protected] and paid the amount through mud SBI debit card on 28.09.15.Your firm promised to give a cash back of 10 percent if payment is made through SBI debit card.But it is regretted Your firm has not create the amount in my account till date.If my matter is not resolved I have no option other than consumer court.So it is requested that my matter should be resolved on priority

I ordered a lenovo laptop (order id: [protected]) which was delivered to me on[protected]. I still haven't got the invoice copy of the product. PLEASE SEND IT TO MY EMAIL ID ([protected]@gmail.com) AS SOON AS POSSIBLE!!! IT'S EXTREMELY URGENT!!! Thank you