Snapdeal.com Complaints & Reviews

I had bought infocus M530 on 29th sept...delivered on 4th October. Speakers are getting resound, mike is completely not working, touch sometimes not working n getting more heat with bad battery backup. So as per policy if consumer recevies defective product he can raise ticket for refund and he can get without a query. The same i had done. Snapdeal representatives told me they need written document from service center. I went service center they said we won't give that information... I updated the same thing to Snapdeal. They were saying to go for repair. I mailed them manyer times i raised for refund how u asking me for service but they are not responding.. Really cheating customers by their policies

Infocus m350 16gb black
purchase name (mohamed safiudeen)
order no:[protected]
item code:ha1400671
suborder no:[protected]
imei no:[protected]
(no responses in inocus and snapdeal customer care
so kindly recover my money in my account)

I have purchased a Redmi 2 8GB White ITEM CODE: BD417357 through Snap deal via ORDER NO: [protected] and paid the amount through mud SBI debit card on 28.09.15.Your firm promised to give a cash back of 10 percent if payment is made through SBI debit card.But it is regretted Your firm has not create the amount in my account till date.If my matter is not resolved I have no option other than consumer court.So it is requested that my matter should be resolved on priority

I ordered a lenovo laptop (order id: [protected]) which was delivered to me on[protected]. I still haven't got the invoice copy of the product. PLEASE SEND IT TO MY EMAIL ID ([protected]@gmail.com) AS SOON AS POSSIBLE!!! IT'S EXTREMELY URGENT!!! Thank you

Sir,

Here is the conversation of buying YU YUNIQUE mobile from Snapdeal:

Snapdeal Orders
To [protected]@yahoo.in
Oct 12 at 9:40 AM


Hi viresh
Thank you for your order!
Here's a summary of your purchase. When we ship an item, we will send an update with tracking details.
Order ID: [protected] Placed on: Mon, 12/Oct/2015
Delivery Address
viresh anand
C/O SHEKHAR SHUKLA, 18B POKHARPUR, SHIVDHAM, MANIK VATIKA, NEAR MINISTER SRI PRAKASH JAISWAL HOUSE, LAL BANGLA, KANPUR
LAL BANGLA
Kanpur - 208008
Uttar Pradesh
Phone Number
[protected]
Payment Summary
Total Price Rs.5666
Delivery Charge Rs.100
Total Offer Discount - Rs.667
You Paid Rs.5099
Payment Type Net Banking
Payment Subtype State Bank of India
CANCEL
TRACK MY ORDER

YU Yunique 8GB
Estimated Delivery: 15 Oct - 18 Oct
Price Rs 5666
Delivery Charge Rs 100
Quantity 1
We look forward to seeing you again soon.
Team Snapdeal
Returns and replacements are simple with our
7 -day Easy Returns Policy
For all other queries and to browse our top FAQs, please go to
HELP


When i got my product all thing was good except
1. Heating of Mobile &
2. The screen goes off during calling and receiving of call with isolation of any key i.e THE MOBILE BECOME DEAD DURING CALL

I have lodge complain with conversation like:

Snapdeal Support
To [protected]@yahoo.in
Oct 16 at 9:15 PM
Dear viresh anand,

Greetings from Snapdeal.

Your online request with reference number 09596766 has been successfully registered with us. We acknowledge the receipt and will respond to you within next 48 hours.

Also note that you will be required to share this reference number for any future correspondence in this regard.
You can also reply on this email for any further assistance. We will be glad to assist you.


Regards,

Team Snapdeal

> Further Snapdeal has made me to complain on [protected] to get the solution of above complaint no.WITH COMPLAINT NO 1504004.

when I call to above no the executive TOLD ME SOME STEPS TO CORRECT THE PROBLEM and also register complain no 1504004 BUT STILL THE MOBILE HAS SAME PROBLEM.

THEN SHE HAS ADVICE TO RETURN THE PRODUCT AT THE EARLIEST AS THE PROBLEM CAN'T BE RECTIFIED.


But now the Snapdeal is not giving any response regarding this issues.

I have ordered scube heating pad & vaporizer- combo offer - item code- ha1361793 order no- [protected] suborder no- [protected] on dated 15.10.15 . I am shocked to see the heating pad is there but instead of vaporizer some pieces of thermocoat is there . I believe it was not by mistake as the size of pieces of thermocoat was intensionally made to match the size of vaporizer .Its not a matter of rs 348/- only but the trust and quality which we look from the company are getting vanished . Please take stern action against this kind of companies. I have made a video of it as well clicked the pix . Regards brajesh kumar #[protected] raj.[protected]@gmail.Com

I bought Samsung grand max last week.11th October 2015 On the second day itself I am facing lot of problem like, Speaker not working Keypad is not accurate Problem in battery backup I had already complained to snapdeal but there is no response. They told that 1week return available if any issue but til now no response . Please look into it My mobile number [protected]

I made an order for Intex Aqua 3G pro smartphone (Rs. 3499) at 9:23am 18.oct.2015 on this number ( [protected]) and just after that I found the same phone is being sold at cheaper price some where else. So I made a call at 9.48 am 18.oct.2015 to cancel the order. but No action was taken and at the evening, there is a msg came about that parcel has dispached and courier will be come within before 25 oct, 2015 This is just annoying and disgusting thing that is happedned . I think suitable action should be taken against the customer care executive who is responsible for all this.

I bought a Fastrack watch from Snapdeal, i requested return the next day as the watch was too big for my wrist. Got a call from Snapdeal and the guy over phone refused to return the watch as there was no fault from there side and the watch was delivered in perfect condition. Why are they not following their 7 day return policy here. Order Id: [protected]

I am Tina, Philips HL1632 Juicer Mixer Grinder, Order ID: [protected] (1 Item), Placed on Sun, 11 Oct, 2015, Order delivered on 13 th oct- refund request raised on 17 th oct. because the product was faulty and not at all user friendly. The snap deal website says 7 days easy refund policy and 100 % money back . Because of this guaranty only I purchased this product online.On 18th oct i got a call from snap deal saying this product cannot be exchanged or refunded and i have to take it to the Philips service center myself to rectify the faulty product when inquired about the reason for not mentioning the return policy of the product Mr Mandeep the supervisor of snapdeal customer care gave me reason that branded products cannot be faulty beyond repair. some screen shot of the website of snap deal is attached to show how they are hiding the most important facts about the product return policy and on the contrary luring the customer by saying 7 days easy return policy and 100% money back in case if we are not satisfied with the product.they are cheating the customers by hiding the important facts. I would want a refund for this product as mentioned in the website and ofcourse for misleading the customer by mentioning fancy policies which actually doesnt exist. they should learn from other e-commercewebsite.

I placed an order for Philips QT4011 trimmer on 16 October 2015 during sale worth Rs. 1379. The payment was made through Sbi net banking via INB AVENUES PVT. LTD. payment gateway reference no CCACJ1AW421IG0AVVXNJ0 but the order is not showing in my order history and i didnt have an order ID as it was mentioned that your order is initiated and will be confirmed soon which never happened. i can not log a complaint on snapdeal weebsite as an order id is required. please look into the matter.

My order no [protected] was returned and cancelled without intimating me.I will never purchase any product henceforth. on 13 oct I ordered hp 15-ac098tu laptop paid through credit card... on 16th my order was returned and cancelled saying courier company was notable to contact me. this was the stupid reason which is not acceptable at all. and my funds has been initiated to my card which will be credited in my card account in 4 to 5 days. I also spoke to customer advisor relating to same issue... but no positive response from them... I wanted my product and not the money... Today I got a call from snapdeal regretting thier fault and want me re initiate the order today they will compensate me of Rs 500/- but I order the product at Rs 24990/- during sale period and now the same product price is Rs 28654/- plus I will not get the 10% cash back on my credit card I had applied earlier so i wanted them to give me same product at Rs 24990 which was the original costing during my earlier booking. hence I want to log a complaint againt Snapdeal for above scenario so that further no other customer can be treated like this. Regards Ravi Anthati [protected] / [protected]

I have done online shopping at snapdeal order no #[protected], i have placed an order for ray-ban wayfarer sunglasses.At the time of delievery they didnt allow me to open the order & check the product.Later on i found the product was damaged, i asked for replacement or reffund but one of their customer care repersentive Aarushi saying we cant replace or refund. Snapdeal claims that they have 7 days easy return & some trust pay policy. It is not really matter of the amount to be reffunds but it is a matter of trust of the customers, i will write and mention about this chisel everywhere i can, i will inform about this to all my friends/ relatives & all my known people Regards NISHANT BANSAL [protected] [protected]@gmail.com

On 17th October 2015, I Ordered The Nexus 5 16GB Black for Rs.15, 999/- using NetBanking Services. After entering the Banking details, and Completing Payment, It said Error has occurred and the transaction had failed.The amount mentioned above was deducted from my account balance but no ordered for the prodact was placed on the snapdeal website. I request a refund of the mentioned amount at the earliest. Thank You. Bank: YES Bank. Ref. No. :86315 Description : NET TXN: AVENUES CCACJ1CWL457 Mobile Number: [protected].

W.r.t.my order reg SAMSUNG 16GB MICRO SDHC CLASS 6, order was placed for 2 units payment made according to demand for 2 units i.e. Rs.640.00. Today I received delivery of one unit only, for this I also talked to your customer care no.[protected]. she advised to send complaint in sign in accout. Please request you to arrange to send/deliver another one unit of 16gb samsung memory card as early as possible.

Chronology Oct 12, 2015 midnight Sale commences I place orders worth Rs. 10086 on EMI using my Standard Chartered credit card and receive confirmation of payment Order ID [protected]. After 18 hours Snapdeal website does not have a record of my order though they acknowledge the financial transaction. Instead of helping me they decide to refund the money within 4 working days. My bank account shows the refund on Oct 14, 2015. Copies of transaction and my bank statement are attached. I place another order for similar items but this time COD. The total amount Rs.10527 Order ID : [protected]. Copy of invoice and photo of product attached. I receive the wrong hard disks on Oct 17, 2015 which are cheaper by about Rs 500 each. The model delivered to me is WD10JVPX and the one they advertised was WD10SPCX which they claimed is newer and hence more expensive. In addition I have lost due to COD. Payment by credit card entitled me to a 10% discount during the sale period. Called up Snapdeal again. They once again are very unreasonable and agreed for a reverse pickup but the refund will take more than a week. I have suffered so much, mental torture, waste of time and hassle dealing with the bank to reverse the EMI which by the way attracts penalty. My questions are very simple: 1. Why are companies like Snapdeal allowed to start a sale when they do not have the infrastructure? 2. Why is Snapdeal having such a poor business practice? Rather than ensuring prompt delivery of the right product, let alone being apologetic and appropriately compensating the customer they take us for a ride. I hope the Govt. takes strong action and imposes stiff penalties on Snapdeal.

I know it;s wierd but none can imagine how a reputable company can make mistakes like these . I recently bought two headphones priced at 350 and 370 each during this diwali sale and guess what ? it changed prices evrytime i switched to a new webpage and by the time i had ordered it already increased the price to new level.i did email them but they did not even reply for a week. it was at this point when it was neccessary to write it here. I now recieved my headphones separately. i had problem with the price increase of the headphones(first one) but i let it go.The second one And it was so PATHETIC to watch it unrap. the packaging couldnt be any bad but the shock came when i saw the mrp whci was fixed at 310 RS!!! and I bought in the diwali sale at RS 350! (discounted price)What kind of maths is this?

My oder id-[protected] Sir i have order a Lee jeans paint, which have a cash back offer of 500 of payment of online or debit/credit. But it since 120h gone I didn't get that offer, So kindly requested to see my problem and resolve it asap. My registred mail [protected]@gmail.com and phone no - [protected].

I had ordered a bean bag seeing at picture which was with beans On 1 side there was written that it is without beans but I missed to read it. I was oredering bean bag for first time so i haf no knowledge that it can be bought sep Now after receiving the order I raised a request for new bean bag Raised a new request for a bean bag with cover Sanpdeal called back and saying they will NOT take the product back as they had mentioned its without beans What the hell????? Will I penalised even if I had put a new order there and then?

Snapdeal I have still not received fcoffer cash back for all the below orders. below 2 orders are almost 50 days back. looks like Snapdeals also fooling the people now. already raised concern but still no action has been taken. please do the needful at the earliest. Order ID: [protected] (4 Items) Order ID: [protected] (4 Items) Order ID: [protected] (3 Items) Order ID: [protected] (8 Items) Thanks & regards, Shivmohan [protected]