Snapdeal.com Complaints & Reviews

Mention below is the detail of my product, this perfume is fake its dint even last for 15min which normal stay for full day. very dis-pointed. I would like you to take this product want. i would like to return this Order ID: [protected] (1 Item Placed on Tue, 22 Sep, 2015

Dear sir, i baught a philips led tv from snapdeal.com on 27 july 2015 with 10% cashback. they told that cashback would be credited before 30 September 2015 but it not credited till 11 October 2015 in my bank account. i rise the complaint on 1 october but they always says that wait for 48 hours in 48 hours your cashback would be credited but it does not credited till now. details of product COMPANY PHILIPS PRODUCT LED TV MODEL 32PFL3738 NAME OF CUSTOMER SADDAM HUSSAIN MOBILE NUMBER [protected] PURCHASE DATE 27 JULY 2015 PURCHASE FROM www.snapdeal.com

I ordered a jbl earphone on 5october . The delivery date given me betwwen 8oct to 11oct . But that courier service not delivered the product on time . Because of this i am facing a lot of problem . I called many times in snapdeal . The coustmer care employee did not resolve my problem . They had a single answer for my question that is sorry . Please resolve my problem .

Despite the assurance from GOJAVAS that the aid item would be delivered today they have once again failed miserably. As for SNAPDEAL they are pathetic, got a call from a rep said item would be delivered as stated in the system and if not we will refund the money. If I wanted refund I would have cancelled the order don't need a customer service rep to tell me that. I want a resolution which it appears that neither SNAPDEAL nor GOJAVAS are interest to provide.

Basically standard spiel they didn't even read my mails or listen to the problem and all they are doing is buying time. No one has a clue as to where my shipment is neither SNAPDEAL nor JAVAS and both are equally lost and no one has the courtesy to call and actually tell me anything concrete except for the fact " Sir aap se nivedan hain thora aur time denge."

SNAPDEAL AND JAVAS pathetic. Ground level feedback look into your customer service the razzmatazz is all good but the company leaves a lot to be desired in terms everything else. In today's competitive market what you are actually buying is invaluable customer dissatisfaction.

Wanted to sign off by saying thank-you but sincerely your company in no way merits the same.

Sir I placed prepaid order for panasonic p55 navo 8gb worth 8037 paid through credit card on snapdeal by 26/09/2015. ID no [protected].Estimated delivery date 30/09 to 04/10/2015. Still now couldn't get it. Thats why i give compliment to snapdeal but they couldn't give proper solution. Already 15 days over. I need refund as early as possible

Hi, Order no. [protected]. I had to reutun a Kurti which was purchased on 5th Sept 2015. I was asked to provide BEFT details for the refund which was also done. It is more than a month that my refund is yet to be credited to my account. The call center is of no use, submitted a complaint via Snapdeal website for which i received a mail that i cannot place any replacement request because it is more than 7 days. When i am referring to my refund for a product which is already returned to Snapdeal i receive a irrelevant e-mail response that i cant return the product. Am just frustrated with the guys. Please do not shop with Snapdeal.

I placed a order on snapdeal on 3 oct 2015 which is Hp slate 6 placed On Sat, 03 Oct, 2015. I booked my product at 9980/-. And then I received a conformation text on 07 Oct 2015 in my registered mobile number -[protected] My order is canceled by the courier partner due to issue at their end. .

I have returned back a product to snapdeal on 24th sept as i didn't like it. It has been 15 days since they have received the product but even after various calls they haven't revert back and refunded d money. i want my money back. Please help. Order id-[protected]. reference to my request is 07665779

I buy a jeans order no.[protected] on 07/10/2015 in offer . My order is under varification from last 3 days . I call them on 08/10/2015 & verify by my self . Next day i complaint them with complaint no. 08771578 . Today i call them & ask he told me to place a new order on high price & tell me my old order is cancelled. Snapdeal harassment me . Tell me what i can do & help me

Dear Sir,
I have ordered MICROMAX CANVAS SPARK 2 4 GB BLACK on 07-oct-2015, and mobile was delivered on 08-OCT-2015 which is appreciable for quick dispatched.

I tried to switch on the mobile but it didn’t power on. So which I charged it continuously for 3 hours, the mobile was not displaying charging symbol also. I have given a return request on the same day for replacement.

The next day (09-oct2015) I have received mail from snapdeal the content of the mail it has follows

Hi Martin,

Greetings from Snap deal!

We understand that you are facing some issues with your item.

As the product has a manufacturer warranty, we suggest you visit the brand's service center and get the issue/fault rectified. Make sure to carry a copy of the invoice with you.


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Team Snap deal


Even I made a call to snap deal customer care 4 times at the agent is responding they asked us to visit the nearest micromax service center and resolve the problem, I requested them many times because the problem was found less than 2 hours only. But they didn’t respond in any way they asked us to contact the micromax service center,

even I visited to service center SAI MOBILES, SECUNDERABAD, the person checked with another battery but yet the mobile didn’t power on, he would ask to open the mobile and check the board for any problem, so I told him not to open the mobile because it was not even 12hrs of the purchase, so I asked him to give me job sheet, he said he would not give any job sheet without open the mobile.

So I again called customer care and explained everything that happened at the service center then the agent respond rudely saying that we have to repair the mobile at the service center, the mobile would not be replace at any cost.


Where do you find my mistake?
1. Purchasing on snap deal was my mistake
2. I have intimated about the mobile with in 3 hrs of the delivery why is the mobile not being replaced
3. The mobile you sent is defective piece then how can you ask the customer to go for a repaired at service center, it your mistake that you haven’t check the product
4. Or other web sites like flipkart & Amazon maintain such process, I would never recommended any one to buy any product from snap deal, I am very fruasted with snap deal
5. If you where in the situation would take the mobile for the repair or would you have replace it.
6. If snap deal will follow such kind of return / replacement policy snap deal will come rock bottoms.
7. If the mobile is replaced/ refunded it is well n good failing which I may force to approach legally without fail


THANKING YOU


V.MARTIN
V.MARTIN
FLAT: 401, SAI RESIDENCY, HAL COLONY, RAJAREDDY COLONY, OLD
BOWENPALLY
SHANKAR ENCLAVE
SECUNDERABAD /
STATE : TELANGANA
PIN 500011
MOBILE : [protected],

Respected sir/madam, I ordered Redmi 2 prime 16gb (Order ID: [protected]) phone on snapdeal on 28 sep 2015.I received this product on 6th oct 2015.After 24 hrs the touch of mobile is not working.I asked snapdeal to refund or return my money.They told just follow these procedure, I followed that but again its not working.Then they told me to consult with Xiaomi toll free number.They told some steps to follow but again my problem is not resolved.Then i told him to give back my refund then they are telling that take DOA or job sheet from service center of xiaomi.I contacted two of the service center. 1. Doctor Fone Services Address: 2nd Floor, Mulavana Buildings, G .S. Road, Kottayam, Kerala-686001 Hours of Operation: Monday to Saturday, 10:00-18:00 Service Center Phone Number:[protected] 2. Velachery(Mi Exclusive Service Center) Address: MI Exclusive Service Center, Shop No.1, First floor, Door No.32, Nagappa Centre, 100 feet bye-pass Road, Opp to GRT, Velachery, Chennai – 600042 Hours of Operation: Monday to Sunday, 10:00-18:00 Service Center Phone Number:[protected] Both the service center are telling that they don't have the authority to give DOA.Then i asked to snapdeal then they are telling that you have to give DOA otherwise refund or return will not takes place. They are showing on site 7days easy return policy but now they are not taking any action.I am a student in NIT calicut and the service center is 4 to 5hrs from here.I contacted but they refused to give the DOA. So please resolve my problem. AMIT GAURAV MOBILE NO-[protected] EMAIL-amit.[protected]@gmail.com

We have ordered a kurta whose order no is [protected] due to some problem we return back on 12/09/2015 and they have guaranteed that we will provide us refund in 5 day but they have not provided us refund.We have tried to calll or mail also but no reply is received.

Sub: Empty box received I ordered a sunglass from Snapdeal.com on 4/10/15, I received this product on 09/10/15. The packing was really poor, just a cardboard box.When I opened the box to my surprise there was no glasses inside just the case and the bill. I demand I get a complete refund. Order ID: [protected]

Ordered an iPod two weeks ago & delivery was supposed to happen between 29th Sept & 2nd Oct. They send the delivery on 3rd * the delivery man said 'do not open the box before me' as soon as he was gone, I opened the package & it was empty. Started contacting Snapdeal but no response or solution yet. many cases found on twitter as such

Hello, I Mr. Mazhar Ahmed Shaikh Order ID: [protected], Placed On Sun, 30 Aug, 2015, I have raised the complain about the product not in the box and called 100 times and created incident or reference Id for the same to get the phone which I ordered or the refund. ALAS! no refund till yet as i was promised by Gaurang Mishra who handled the case and assured me that am gonna get refund within 4 business days however its 9th Of October 2015 and still no refund reflects in my account.I called many times asking about REFUND however I was left with false promises again and this is not the 1st time SNAPDEAL cheated me I have been facing an issue related to MY WATCH SEIKO 5 and lost hope because SNAPDEAL you guys are worst and I regret dealing again with SNAPDEAL, Last when I called asking refund I was asked to wait for 48 hrs however no refund yet, how many months more SNAPDEAL needs to give a proper answer and refund my money, why is it every time when I called I have to explain each and everything to the advisor and who can't even talk proper English and they always have a ? mark on them about the refund, I just want my refund asap, I have waited enough, Learn from Flipkart and Amazon HOW Customers are handled and what gives them business is on priority always and how to keep data handy and updated. I WANT MY MONEY Mazhar Ahmed Shaikh [protected]

I have ordered the queen size bed from snapdeal on 29 August 2015 With the estimated delivery date is 20-24 September. They again revised their date to 23-29 September. They again promised on phone that They will definitly shipped the product by 08 October. In between i have told them in writting as well as on phone that i donot want to cancel the product. They assured me that definitly we will delvier you product. On 08 October at 10:00pm they have cancelled my product without intimating me and saying that we refund your money. They have used my money for one month and 10 days. I have spent on so many call. This is cheater company. Do not purchase anything from snapdeal. If any one help me please to file a case in consumer forum. My order ID is Order ID: [protected] Placed on Sat, 29 Aug, 2015 Email:roopsingh.[protected]@yahoo.com

Recently I've bought InFocus M2 mobile on Snapdeal. My phone has got a software problem. I contacted Snapdeal help center regarding the same issue. My has warrenty. So, I asked them for Invoice which is not available for dowloading in their website under MyOrders. I need it to claim the warrenty in Service center. I've mailed them. But they didn't responded. Here I'm attaching the mail conversation and also I'm mentioning the product details. Product Name: InFocus M2 8GB Order ID: [protected], Placed On Tue, 02 Jun, 2015

I purchased HTC Desire 826 mobile Order ID: [protected], on 15:22:32PM, Tue, 26 Jul, 2015 through SBI debit CARD, cost of RS.23715. That day (26-July-2015) cash back offer of 10% for SBI cards and maximum cash back is RS.1500 for all electronic items they have mentioned. I am eligible for RS.1500 cashback and I was told I will get on or before 30-Sep-2015. But still I didn't get my money back.Offer posted in 'http://www.snapdeal.com/offers/sbi-july-2015'. I want justice in this.today 8-OCT-2015. I have only 29 days to complaint. Can some body please help in this.

I had ordered Ucb sports women deo from snapdeal and what I recieved was a cheap used deo with irritating smell. I tried to return it but customer service executive from snapdeal replied that they sell fake products and quality doesn't qualify for the return.

It's been 15 days, still i have'nt received any refund from snapdeal. "Order ID [protected]" "Refundable amount is Rs.760/-" This is worst service I have ever experienced on online shopping. Amazon and Flipkart is much better then Snapdeal. I have call customer care many time but there is no proper response at all and when I mail to snapdeal, they only replied that " initiating the refund process and amount will reflect in your bank account within 4 business days." this is only false assurance. Beware online shoppers! SNAPDEAL is no longer trustworthy. ..