Snapdeal.com Complaints & Reviews

Never Trust Snapdeal for purchasing any online deals. Sanpdeal are not trust worthy. One of the very bad experiences with poor customer care service & bogus deals. They don’t stand on the commitment & irresponsible. I ordered LG 42 inches TV @36000 as a gift to my friend. It was supposed to deliver on 18 th September 2015 but they never delivered and gave to many false commitments on my follow-ups. After 12 days debiting my credit card, they simply refunded the amount and cancelled my order without my knowledge. After calling back to customer care they simply told they don’t have stock & cannot deliver, but I can order the same TV with high cost than my old order (42000 INR) so that can deliver it now. They check the buyers pulse & potential and jack the price as they want. I will never recommend SNAPDEAL to any of my friends and relatives in future.

Sir, By naming POORNACHANDRA this fellow ordered Philips QT 4011+ 1item order no:[protected], this order message i've received on my cell. So please check it out and cancel that product which is on COD order. So i'm not responsible for that product payment if delivered. please provide the solution.
Thank you

Dear customer care, I am trying to place order from yesterday but after selecting the place order option the following dialog appears Thanks for subscribing your email. A Promo Code mail has been sent. Hurry Up!!! Grab your deal now. Please sort this problem as soon as possible. I am not able to place the order

Hi, I ordered Micromax 32C6150 FHD on snapdeal order No [protected] But they had send me Micromax 32AZ9747 FHD 81 cm (32) 32AZ9747 FHD 81 cm (32) is not listed on MICROMAX website . Micromax 32C6150 FHD has lg IPS display while Micromax 32AZ9747 FHD 81 cm (32) has TfT Display. I am feeling as if i am cheated. Please do the needful . They have cheated. BY sending a lower grade tv.

HI, i ordered the nikon 5200D from snapdeal on 7 october, it got deliverd on 12 October at 4PM to my office address and when i opened the parcel at 4.30 Pm i was shocked a peice of brick in the camra box and the camra bag near by the camra box and both the item is seprated by tharmacol and at 4.30 i make a call to snapdeal they told me that technical issue is going on here please call us after 30 min, i called him near by 5 Pm on 12 october2015, and they finally make a complaint of number 09134237, today on 13 october 2015, i got a call from snapdeal that we can not entertain on this because the parcel was with original product, we investigate this and after many request they took my request for reinvestigation, i told them when i got message at ( 8 am 13 oct 2015)for out for deleivery and when it get dileverd (4 Pm 13 oct 2015 ), i am very disappointed with this type of issue, and i dont know what to do now, and after reinvestigation if they told me the same what i ll do, because this amount is very huge for me, Please suggest something on this snapdeal team please reinvestigate with you and please with the courier serices ASAP Vinaypal Singh [protected]

Dear Fellow members, Good day!!! Please be informed that iam a civil engineer by profession, once our project is complete we keep buying air conditioners on a regular basis usually we buy through a nearest store but this time i chose to buy online and finally what happened we waited for 2 full weeks and our product arrives with a wrongly shipped item, i guess this is not the first time they are doing this, i can see it from previous reviews, based on the arrival date and everything i have even arranged for the installation and only after checking the product we realised that we recieved a product that we havent ordered and also we have paid more for the product adding more turmoil to the fire, after several follow ups and mail yesterday recieved a call from snapdeal. OMG that guys name is syed he is so rude, he is not even sorry, his tone is so arrogant he is like if you want we will pay you extra 1000 as a difference, cmon who wants the money after so much wait and disappointment, he is not even trying to convince, he is like if you want keep it or else listen to what i say to get the product replaced. immediately i did one thing went to the nearest retail shop paid 5000 extra bought a new air conditioner and got it installed and raised a refund in snapdeal, i would say please dont buy big value products and electronic goods through online because disaster like this will rip you apart. P.S: iam posting my dissatisfaction and lies of snapdeal on all possible websites and blogs along with the proof of purchase and photos of the wrong product and even this screenshot as i dont know whether snapdeal will post this review on their website

Refund not received for order no - [protected] Item - "Dreamz Pure Georgette Embroidered Anarkali Beige Dress Material" I have brought the above product from SNAPDEAL. but the product is defective, hence I return the product. but After so many communication with snapdeal they did not refund the money in my a/c 1 .on[protected] Snapdeal confirm that refund process is initiated 2. on[protected] Snapdeal told us to send my bank statement (from 20th Sep 15 to 2nd Oct 15 ) . to initiate the process again. I did that. 3. on[protected] Snapdeal confirm they re initiate the process. 4. When I asked for the Transaction Id. your team just telling "it is a secure process ...etc...etc..) 5. On[protected] they told me that they are looking at the matter and within 24 hrs it will be solved. 5. But Till date[protected] I did not received the refund amt. I have written so many emails and online compaint and phone calls to them . but the result is NIL

I have returned back a product to snapdeal on 9th OCT as i received wrong product then snapdeal provide me the number 74332745284528304233365 is the ARN/RRN for the refund transaction along with they send money is credited to my account but still im not getting any refund. i want my money back. Please help. Order id-[protected].

Its been 13 days, As per the written commitment given by snapdeal customer service they were suppose to provide me freecharge coupons by 5-oct-2015, but today is 13-oct-2015 and i have raised numerous complaint number with them, But they are still not resolving my problem. Below are complaint numbers:- reference number 08210125 reference number 08465550 reference number 08737449 reference number 08811874 reference number 08961445 reference number 08928816 reference number 08961445 reference number 09067966 This is pathetic and worst customer service in the world

Last month i purchased an apple iphone5s from snapdeal.com last week i got to know that there was some problem in display so i went to service centre but they refused to give me warranty of the product they were saying that product is not from india so i fill a complaint to snapdeal help support but they are not replacing my phone. please help me out of this. my contact number-[protected]

Mention below is the detail of my product, this perfume is fake its dint even last for 15min which normal stay for full day. very dis-pointed. I would like you to take this product want. i would like to return this Order ID: [protected] (1 Item Placed on Tue, 22 Sep, 2015

Dear sir, i baught a philips led tv from snapdeal.com on 27 july 2015 with 10% cashback. they told that cashback would be credited before 30 September 2015 but it not credited till 11 October 2015 in my bank account. i rise the complaint on 1 october but they always says that wait for 48 hours in 48 hours your cashback would be credited but it does not credited till now. details of product COMPANY PHILIPS PRODUCT LED TV MODEL 32PFL3738 NAME OF CUSTOMER SADDAM HUSSAIN MOBILE NUMBER [protected] PURCHASE DATE 27 JULY 2015 PURCHASE FROM www.snapdeal.com

I ordered a jbl earphone on 5october . The delivery date given me betwwen 8oct to 11oct . But that courier service not delivered the product on time . Because of this i am facing a lot of problem . I called many times in snapdeal . The coustmer care employee did not resolve my problem . They had a single answer for my question that is sorry . Please resolve my problem .

Despite the assurance from GOJAVAS that the aid item would be delivered today they have once again failed miserably. As for SNAPDEAL they are pathetic, got a call from a rep said item would be delivered as stated in the system and if not we will refund the money. If I wanted refund I would have cancelled the order don't need a customer service rep to tell me that. I want a resolution which it appears that neither SNAPDEAL nor GOJAVAS are interest to provide.

Basically standard spiel they didn't even read my mails or listen to the problem and all they are doing is buying time. No one has a clue as to where my shipment is neither SNAPDEAL nor JAVAS and both are equally lost and no one has the courtesy to call and actually tell me anything concrete except for the fact " Sir aap se nivedan hain thora aur time denge."

SNAPDEAL AND JAVAS pathetic. Ground level feedback look into your customer service the razzmatazz is all good but the company leaves a lot to be desired in terms everything else. In today's competitive market what you are actually buying is invaluable customer dissatisfaction.

Wanted to sign off by saying thank-you but sincerely your company in no way merits the same.

Sir I placed prepaid order for panasonic p55 navo 8gb worth 8037 paid through credit card on snapdeal by 26/09/2015. ID no [protected].Estimated delivery date 30/09 to 04/10/2015. Still now couldn't get it. Thats why i give compliment to snapdeal but they couldn't give proper solution. Already 15 days over. I need refund as early as possible

Hi, Order no. [protected]. I had to reutun a Kurti which was purchased on 5th Sept 2015. I was asked to provide BEFT details for the refund which was also done. It is more than a month that my refund is yet to be credited to my account. The call center is of no use, submitted a complaint via Snapdeal website for which i received a mail that i cannot place any replacement request because it is more than 7 days. When i am referring to my refund for a product which is already returned to Snapdeal i receive a irrelevant e-mail response that i cant return the product. Am just frustrated with the guys. Please do not shop with Snapdeal.

I placed a order on snapdeal on 3 oct 2015 which is Hp slate 6 placed On Sat, 03 Oct, 2015. I booked my product at 9980/-. And then I received a conformation text on 07 Oct 2015 in my registered mobile number -[protected] My order is canceled by the courier partner due to issue at their end. .

I have returned back a product to snapdeal on 24th sept as i didn't like it. It has been 15 days since they have received the product but even after various calls they haven't revert back and refunded d money. i want my money back. Please help. Order id-[protected]. reference to my request is 07665779

I buy a jeans order no.[protected] on 07/10/2015 in offer . My order is under varification from last 3 days . I call them on 08/10/2015 & verify by my self . Next day i complaint them with complaint no. 08771578 . Today i call them & ask he told me to place a new order on high price & tell me my old order is cancelled. Snapdeal harassment me . Tell me what i can do & help me

Dear Sir,
I have ordered MICROMAX CANVAS SPARK 2 4 GB BLACK on 07-oct-2015, and mobile was delivered on 08-OCT-2015 which is appreciable for quick dispatched.

I tried to switch on the mobile but it didn’t power on. So which I charged it continuously for 3 hours, the mobile was not displaying charging symbol also. I have given a return request on the same day for replacement.

The next day (09-oct2015) I have received mail from snapdeal the content of the mail it has follows

Hi Martin,

Greetings from Snap deal!

We understand that you are facing some issues with your item.

As the product has a manufacturer warranty, we suggest you visit the brand's service center and get the issue/fault rectified. Make sure to carry a copy of the invoice with you.


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Team Snap deal


Even I made a call to snap deal customer care 4 times at the agent is responding they asked us to visit the nearest micromax service center and resolve the problem, I requested them many times because the problem was found less than 2 hours only. But they didn’t respond in any way they asked us to contact the micromax service center,

even I visited to service center SAI MOBILES, SECUNDERABAD, the person checked with another battery but yet the mobile didn’t power on, he would ask to open the mobile and check the board for any problem, so I told him not to open the mobile because it was not even 12hrs of the purchase, so I asked him to give me job sheet, he said he would not give any job sheet without open the mobile.

So I again called customer care and explained everything that happened at the service center then the agent respond rudely saying that we have to repair the mobile at the service center, the mobile would not be replace at any cost.


Where do you find my mistake?
1. Purchasing on snap deal was my mistake
2. I have intimated about the mobile with in 3 hrs of the delivery why is the mobile not being replaced
3. The mobile you sent is defective piece then how can you ask the customer to go for a repaired at service center, it your mistake that you haven’t check the product
4. Or other web sites like flipkart & Amazon maintain such process, I would never recommended any one to buy any product from snap deal, I am very fruasted with snap deal
5. If you where in the situation would take the mobile for the repair or would you have replace it.
6. If snap deal will follow such kind of return / replacement policy snap deal will come rock bottoms.
7. If the mobile is replaced/ refunded it is well n good failing which I may force to approach legally without fail


THANKING YOU


V.MARTIN
V.MARTIN
FLAT: 401, SAI RESIDENCY, HAL COLONY, RAJAREDDY COLONY, OLD
BOWENPALLY
SHANKAR ENCLAVE
SECUNDERABAD /
STATE : TELANGANA
PIN 500011
MOBILE : [protected],