Snapdeal.com Complaints & Reviews

I bought Iball Tablet from Snapdeal through Order ID [protected] very recently. And the very next day i found the product has quality issues and requested snapdeal to accept return and refund my money. But I got a call from snapdeal and they are asking me to go to Iball service center which is around 450 kms from my location. Iball doesnt have any service center to my nearest location. I explained them that the service center is too far and I can't make it. But they didn't care about it. They repeatedly saying that's the policy and they can’t help the customer. I bought many products from Snapdeal earlier, but I never returned anything sofar. Now I am kind of afraid in buying from Snapdeal in the future and in bit reluctant in recommending Snapdeal to anyone.

I bought Iball Tablet from Snapdeal through Order ID [protected] very recently. And the very next day i found the product has quality issues and requested snapdeal to accept return and refund my money. But I got a call from snapdeal and they are asking me to go to Iball service center which is around 450 kms from my location. Iball doesnt have any service center to my nearest location. I explained them that the service center is too far and I can't make it. But they didn't care about it. They repeatedly saying that's the policy and they can’t help the customer. I bought many products from Snapdeal earlier, but I never returned anything sofar. Now I am kind of afraid in buying from Snapdeal in the future and in bit reluctant in recommending Snapdeal to anyone.

Dear Sir, This is to inform you that I have purchased a Yu Powerbank (Order No. [protected]) from your company on 24 Sept 2015 through my HDFC A/c No. [protected]. On receiving the power bank it was found faulty as it was not able to discharge power and we initiated a return of the product. The real trouble started when the money was refunded into my HDFC account as I have closed the account on 30 Sept as I have moved my account to IDBI due to my new job and marriage. I have talked to your customer care executives and written several emails but this is of no avail as till now I have not received the money as your executives are stating that they have initiated a refund. I would request you to transfer the money (REF No.provided by Snapdeal [protected]) either as Cash/SD Money in my IDBI account (details provided as below.) as the money refunded will not be coming into the account as account is closed. The last statement of 30 Sept 2015 is attached for your reference. A lot of emails and calls is being exchanged for this so please resolve this asap. Regards, Shilpi

From more than 25 days I call snapdeal customer care to provide me a invoice having dealer stamp. I call many times, always they said I will register your complaint and I will provide you a invoice and they give me a same invoice without a dealer stamp which i have when i buy a laptop in 12 January 2015 . I need a dealer stamp on invoice because my laptop is not working and i visit a dell service centre there a executive told me your warranty is void in July 2015 you have to upgrade your warrany then i call dell customer care he told you have to provide dealer stamp on invoice then i upgrade it. My Laptop have 1 year warranty and will void in 2016

Hai I ordered bean bag of order nb [protected] but it is small so I placed return and refund..they contacted me because of some reasons I said to them to call next day as soon as possible but they dint call me I waited for 2 days and I called them for 4 times each time they said they will take back but they dint...they are very irresponsible...such e worst online shopping I ever had.. I fed up with them plse try to take an action on them

Hi This Naveen i have order woodland khaki sandals in snapdeal 16 Aug 2015 but i have got wrong product and after that i have replacement the product but in replacement also again a i got wrong product. after that i raise a complaint for refund.. as per snapdeal conformation i have returned the product by self by DTDC couriers i have share the courier receipt with snapdeal team.. the product is reached to snapdeal warehouse and after the quality check that close my order and initiated refund(04/09/2015) also but i have not received my refund after 8 days they agree to refund has not credit in your bank account thats we are re initiated(15/09/2015) the refund and that also i have not received my refund and i have share total bank statement with snapdeal soo many times finally they are again re-initiated the money on 08/10/2015 but till now also i have not received my refund. snapdeal is a ford in refunding the customer's money and they will ready provide 500 rupees FC wallet for delay in refund from last one month but thery competition also not credit in my fc wallet My contact number [protected]

I had ordered this item from snapdeal and I had not recieved item till now to my adress..recently I had recieved a call from snapdeal that I will go to the courier partner and recieved the item rather than not deliver the item to my adress.. If I had order and given my adress then why I will go to the courier service place..they have to deliver the item to my adress. So please do the needful

Respected Sir or Madam i am old customer of snapdeal.com. i have purchased a united colours benetton denim for my kid. Ticket ID.08063897, Order No.[protected], date of purchased.24.09.2015, date of received. 29.09.2015. i ask for a refund on 30.09.2015 because of size problem, and same product different size was not available. i follow the steps to get refund. details are given below. PROCESSING REFUND PRODUCT : UNITED COLORS OF BENETTON SOLID BLUE CASUAL BOYS BASIC DENIM TROUSERS Please enter Bank account details for NEFT processing refund: IFSC Code ICICI398445 Account Holder Name LORELISPUM Bank Account No. [protected] SUBMIT they replied me, on that day. Your online request with reference number 08063897 has been successfully registered with us. We acknowledge the receipt and will respond to you within next 48 hours. almost over 13 days, but still showing Courier pickup for return has been scheduled. after that many times i have sand a request email but no reply they are not bothered to build good relationship with custom. PLEASE HELP ME OUT. Thanks & Regard’s, Avijit Podder

Sir one product "" SRT Full Housing Body Panel for Nokia X2-01 Mobile - White"" wa purchased on aug 2015 by paying 405 rupees. the product received was not the one whicvh was order and the same product was picked within 4 days of delivery. on sept 5, 2015 it was confirmed that in 4 business days the amount will be refunded afther that more than 20 mails and 20 calls had been done but till date refund has not been processed.my request 06575757 against Order number [protected]. SRT Full Housing Body Panel for Nokia X2-01 Mobile - White almost 54 days passed and still i didnt receive the refund. kindly take due action for the harassment and delay along with the compensation of late refund. thx ashish saboo

I. I have ordered a Mi4i phone along with a back cover with the order no [protected] . The phone was cancelled by the seller and I received an email stating that the money for the phone has been refunded with a ARN/RRN no [protected] . But, I still haven't received any amount in my bank account. Can you look in to this issue and take immediate action. ?

Also, since the phone was cancelled by the seller, I had to cancel the the back cover since there was no use for the cover without the phone. I cancelled yesterday but that has not been reflected. Kindly cancel the cover also and refund the money to account immediately.

I would like to talk to someone at snapdeal over this issue. It would be better if someone from the customer service department could contact me.

After sucessful order complition next day comanpy cancel my order due to technical error or stock out. buwhen i was order that item available on site. now i am calling to customer care but they refuse my request and says sorry, we unable to process your order. please book new order ( now price hike 3000/-) now i want back that phone... company name snapdeal.com Order ID: [protected] (1 Item) product mobile Mi4i 16GB (white) order date 12.10.2015

The SD cash feature is good on Snapdeal if looked from Snapdeal side but still people let their hard earned money to be remain in your SD cash account. I had returned faulty product and let SD cash remained in your account and now to my surprise its expired... What a Joke?? Was it a discount offer from you that it got expired?? NO... It was not a offer from your that will expire but my hard earn money and you must return it .. Remove this expiry feature from your site ..People are keeping money with you does not mean that your should absorb it after some time if they dont spend on your site.. Please give it back and dont steal someones hard money in this manner . You have good business, dont end up this way... Details : DATE OF ISSUE 13 MAR, 2015 EXPIRATIONAL DATE 09 SEP, 2015 ACTIVITY/ISSUE Compensation ORDER ID [protected]

Hi I have booked MI4I16GB through Order ID: [protected] on Snap Deal on 12th Oct 2015 as a Gift. I got confirmation of order on 2.43 pm. The order details in mail is pasted below. To my shock Snapdeal had cancelled order during night without calling or informing .This is so unfair and unreasonable. I had used two free charge coupon and got order placed in an hour of labour and all of that is cancelled in just one second and without any information or any call from Snap Deal Very very inhuman and grossly unfair. It was like snapped Deal on snap deal. I would like to impose penalty on vendor and Snap Deal for such improper conduct where Customer priority is lowest. Santosh Hi Rakesh Thank you for your order! Here's a summary of your purchase. When we ship an item, we will send an update with tracking details. Order ID: [protected] Placed on: Mon, 12/Oct/2015 Delivery Address Rakesh Mishra House No C 9, Shani Vihar, Near Mining Office Ring Road Sai Temple Raipur - 492001 Chhattisgarh Phone Number [protected] Payment Summary Total Price Rs.11499 Promo Discount - Rs.500 Total Offer Discount - Rs.1500 You Paid Rs.9499 Payment Type Debit Card Payment Subtype Visa Debit Card

Never Trust Snapdeal for purchasing any online deals. Sanpdeal are not trust worthy. One of the very bad experiences with poor customer care service & bogus deals. They don’t stand on the commitment & irresponsible. I ordered LG 42 inches TV @36000 as a gift to my friend. It was supposed to deliver on 18 th September 2015 but they never delivered and gave to many false commitments on my follow-ups. After 12 days debiting my credit card, they simply refunded the amount and cancelled my order without my knowledge. After calling back to customer care they simply told they don’t have stock & cannot deliver, but I can order the same TV with high cost than my old order (42000 INR) so that can deliver it now. They check the buyers pulse & potential and jack the price as they want. I will never recommend SNAPDEAL to any of my friends and relatives in future.

Sir, By naming POORNACHANDRA this fellow ordered Philips QT 4011+ 1item order no:[protected], this order message i've received on my cell. So please check it out and cancel that product which is on COD order. So i'm not responsible for that product payment if delivered. please provide the solution.
Thank you

Dear customer care, I am trying to place order from yesterday but after selecting the place order option the following dialog appears Thanks for subscribing your email. A Promo Code mail has been sent. Hurry Up!!! Grab your deal now. Please sort this problem as soon as possible. I am not able to place the order

Hi, I ordered Micromax 32C6150 FHD on snapdeal order No [protected] But they had send me Micromax 32AZ9747 FHD 81 cm (32) 32AZ9747 FHD 81 cm (32) is not listed on MICROMAX website . Micromax 32C6150 FHD has lg IPS display while Micromax 32AZ9747 FHD 81 cm (32) has TfT Display. I am feeling as if i am cheated. Please do the needful . They have cheated. BY sending a lower grade tv.

HI, i ordered the nikon 5200D from snapdeal on 7 october, it got deliverd on 12 October at 4PM to my office address and when i opened the parcel at 4.30 Pm i was shocked a peice of brick in the camra box and the camra bag near by the camra box and both the item is seprated by tharmacol and at 4.30 i make a call to snapdeal they told me that technical issue is going on here please call us after 30 min, i called him near by 5 Pm on 12 october2015, and they finally make a complaint of number 09134237, today on 13 october 2015, i got a call from snapdeal that we can not entertain on this because the parcel was with original product, we investigate this and after many request they took my request for reinvestigation, i told them when i got message at ( 8 am 13 oct 2015)for out for deleivery and when it get dileverd (4 Pm 13 oct 2015 ), i am very disappointed with this type of issue, and i dont know what to do now, and after reinvestigation if they told me the same what i ll do, because this amount is very huge for me, Please suggest something on this snapdeal team please reinvestigate with you and please with the courier serices ASAP Vinaypal Singh [protected]

Dear Fellow members, Good day!!! Please be informed that iam a civil engineer by profession, once our project is complete we keep buying air conditioners on a regular basis usually we buy through a nearest store but this time i chose to buy online and finally what happened we waited for 2 full weeks and our product arrives with a wrongly shipped item, i guess this is not the first time they are doing this, i can see it from previous reviews, based on the arrival date and everything i have even arranged for the installation and only after checking the product we realised that we recieved a product that we havent ordered and also we have paid more for the product adding more turmoil to the fire, after several follow ups and mail yesterday recieved a call from snapdeal. OMG that guys name is syed he is so rude, he is not even sorry, his tone is so arrogant he is like if you want we will pay you extra 1000 as a difference, cmon who wants the money after so much wait and disappointment, he is not even trying to convince, he is like if you want keep it or else listen to what i say to get the product replaced. immediately i did one thing went to the nearest retail shop paid 5000 extra bought a new air conditioner and got it installed and raised a refund in snapdeal, i would say please dont buy big value products and electronic goods through online because disaster like this will rip you apart. P.S: iam posting my dissatisfaction and lies of snapdeal on all possible websites and blogs along with the proof of purchase and photos of the wrong product and even this screenshot as i dont know whether snapdeal will post this review on their website

Refund not received for order no - [protected] Item - "Dreamz Pure Georgette Embroidered Anarkali Beige Dress Material" I have brought the above product from SNAPDEAL. but the product is defective, hence I return the product. but After so many communication with snapdeal they did not refund the money in my a/c 1 .on[protected] Snapdeal confirm that refund process is initiated 2. on[protected] Snapdeal told us to send my bank statement (from 20th Sep 15 to 2nd Oct 15 ) . to initiate the process again. I did that. 3. on[protected] Snapdeal confirm they re initiate the process. 4. When I asked for the Transaction Id. your team just telling "it is a secure process ...etc...etc..) 5. On[protected] they told me that they are looking at the matter and within 24 hrs it will be solved. 5. But Till date[protected] I did not received the refund amt. I have written so many emails and online compaint and phone calls to them . but the result is NIL