Snapdeal.com Complaints & Reviews

I have ordered on 31/08/2015 and receive my order on 03/09/2015, but I have not received the invoice of my order till date. Every time I call to snapdeal custmor care, it is informed that the said invoice will be sent to your e-mail within 48 hours of the delevery of the product.

Dear sir, i lalit tiwari contact [protected] i booked atab on 09/08/2015 but right now tab does not working. i call the customer care but not solve the problem. then complaint you. plz so return your prduct (tescom) soon. regards- rishabh rave3 mb- [protected]

We are registerd seller sfc333 on snapdeal, to have the sell happen vikas. Dhaiya from seller activation team called to reduce the price so sell can happen, we reduced the price less then cost price also. Next week product were sold. Now suddenly when we mailed for payment (We are in unstiched dress material) catalogory. Mail came account is deactitved as tin is not submitted, we mailed may time tin is not required but no one is replying correctly. Now they are asking to send some letter on 200 rs stamp paper. Again why should i spend to get my money. This is very uneithical practice.
Nishka Arts
Pls release the payment or return by product back.

Hi Team, My Ref Number 999310051506080033130 for PF transfer is showing status as Your request is In Transit between EPFO Out and In Office.The status has been the same for 2 months now. Kindly let me know when the process would be over and if anything needs to be done from my end. Regards, Prachi +91-[protected]

I had bought nutrex muscle infusion whey protein for 4850/- because of a tag saying 'best online price' ..considering that it's an international brand I paid cash on delivery and on opening the box I see that the bottle is damaged and the seal is broken and torn. Not only that but there is no authenticity of what I have received and the product was manufactured in 2013.it has a been a day now and inspite of requesting for a refund no one has contacted me.I have been a frequent customer and am extremely disappointed.

Dear Sir, Order ID [protected] I am Swapnil Kautkar. Mobile No. [protected] I placed an order [protected] on 19th April 2015.I got my product on 23 April 2015 & placed my order through debit card. Earlier in SNAPDEAL WEBSITE you mentioned 10% CASHBACK by using debit card of SBI on offer product what i have placed & you also mentioned you will get CASHBACK on your product by 30 June 2015..Till today i didn't get any amount credited to my account.Kindly resolve my problem as early as possible...

I am purches Sonata Green Digital Sports but not de delivery and my paoduct is return payment is the allready paid online. But my money is not returned when called upon to take action of their own. My Name - Virendra Rajput Mob no [protected]

Snapdeal received the items I returned but never issued a refund.

It has my Rs 3, 250 and the returned items I bought for the amount. What company keeps a customer's money for free???

The order status shows RETURNED, 'we are processing your refund/ replacement request' but I haven't got the refund or the products back.

Additionally I lost quite a few hundred calling hopeless customer care. The executives were either rude or dishonest.

Here are the RETURN IDs for items that Snapdeal has but never issued a refund for as per Snapdeal's 7 day Trustpay policy. Nor has Snapdeal sent the items back to me as floor supervisor Kishan Singh said.

1.[protected] Rs 1260

2.[protected] Rs 1080

3.[protected] Rs 400

4.[protected] Rs 255

5.[protected] Rs 255 (Snapdeal lied about having initiated the refund weeks back and gave me a fake UTN on the phone and then left with no excuse, simply refused refund)

Total pending refund= Rs 3, 250

Where is my refund??? Where are the items if not the refund??? Why the hell did Snapdeal send me the return forms, tracking numbers, token numbers if they wouldn't accept returns?

I've called Snapdeal many times. All I've gotten is lies.

Reference order no. [protected] I ordered for a bluetooth speaker for my sister (who is a cancer patient) for Raksha Bandhan. However, the item was never delivered and I had to go through an ordeal 1. The delivery guy gojava falsely claimed repeatedly that he tried delivering the item but could not. However, they themselves admitted to their lies on interrogation by my sister. 2. gojava then said that he would not deliver due to some taxation problem. I really fail to understand why snapdeal hires deliverers like gojava when they are so inefficient and unethical. 3. I called snapdeal customer care to ask a senior person to call me and register my complaint. However, in spite of the promised duration of 48 hours, I never received any call. Complaint reference: 06536051 This unresponsive attitude/arrogance of snapdeal has deprived my sister who needs some mood boosters during chemotheraphy from a much needed raksha bandhan gift. I request snapdeal to be careful in the future and settle my problem.

I Have purchased HP Voice 7 series Tablet online through Snapdeal.com (Vide Order No [protected]) and the product was received. After opening the tablet, it was found that the camera application is not working properly. Hence Replacement to the same product was suggested to Snapdeal and a automated courier pickup was submitted to me by mail. After waiting for three days, on the fourth day i have received a mail from snapdeal, apologizing for inconvenience and suggested to submit the courier through any nationalized courier service manually. Then through DTDC courier vide Consignment No :- D24079716 dt 12.08.2015, the HP Tablet was returned to the address of the seller as given by Snapdeal. Vide my orders in my Snapdeal account, it was found that the item was received by Snapdeal on 14.08.2015, An executive of snapdeal has called and said that the product was checked and was found in good shape and is being mailed to me within two or three working days. Even after several mail remainders through mail, till now i have not received any mail or message regarding my Package. 10 days back snapdeal executive has called and informed that the package is being returned to me. But, till today neither details of my package nor my refund amount was received. And if i have not received any details till today evening, i have to register a complaint at Ministry of Consumer Affairs. This is not at all expected from SNAPDEAL.

Do a google search and you see thousands of complaints against this fraud called snapdeal. Here is another.

Snapdeal is a totally customer unfriendly, shady company that engages in fraudulent unethical practices to rip off customers.

Buying there was a nightmare. They chose to disregard all the purchases i made from them and steal rs 3, 250 from me by keeping items that were returned and never refunding the money. Additionally i lost quite a few hundreds calling customer care.

Customer'care' is hopeless and blatantly rude and dishonest.

They refuse to give any written acknowledgement in email of any resolution they give on the phone and then they lie shamelessly with a holier than thou attitude.

This is not a transparent company. They kept my money but flatly refused to give me a reason verbally and of course in writing for the same.

Snapdeal corporate office numbers keep ringing. All the customer can do is speak to the dishonest customer care robot executives on [protected] who are trained to give utter to customers. The snapdeal grievance redressal phone and email helpdesk is a sham.

Snapdeal ships faulty products - defective / wrong / duplicate products and refuses refund for returned products that have safely reached them.

Here are the return ids for which i never got a refund / replacement as per snapdeal's 7 day trustpay policy. Nor were the returned items shipped back to me as promised by floor supervisor kishan singh after my many phone calls.


[protected] rs 1260


[protected] rs 1080


[protected] rs 400


[protected] rs 255


[protected] rs 255 (Snapdeal lied about having initiated the refund weeks back and gave me a fake utn on the phone and then left with no excuse, simply refused refund)


After spending hundreds calling them, all i got is a bunch of lies from their floor supervisors like kishan singh, anjali rai, darpan yadav and sandeep kumar.

These cheats hide behind anonymity so their names must be mentioned. A guy supervisor disconnected the call pretending to not be able to hear me.

I was told the return items would be shipped back to me as snapdeal wouldn't refund. Why the hell did they send me the return forms, tracking numbers, token numbers then?

Snapdeal never sent the items back. They kept the money and returned products and evaded me on the phone well knowing such practices are outright unethical.

Among the other annoying things this company does is bombard customers with unnecessary texts and calls the whole day when one places orders on their website. Do not disturb customers the whole day snapdeal.

They often insist on shipping items even when a customer cancels an order soon after placing it and receives a confirmation for the same. As if they are super desperate to thrust products on customers.

Snapdeal offers / deals are not as attractive as they seem at first glance. Snapdeal has a perpetual sale to lure customers unlike its competitors. But the latter often drop their prices lower than snapdeal when they have a sale. Whatever i bought on snapdeal became available for the same / lower price on other credible shopping websites. Buying from this third rate shopping website with dismally rotten service is only inviting trouble and losing your peace of mind.

Now the snapdeal website has improved but earlier when i placed orders, since many of their items weren't in stock, they cancelled orders without refund. For one prepaid order i never got the refund for the order snapdeal cancelled. Didn't have the time to puruse the nonsense after sending them my bank statement as they asked me to.

The fraud company has no reverse pick up service in many pincodes. I had to take the returns to the bluedart office myself after snapdeal sent me the return forms not knowing the thieves would keep the products and my money.

Beware of this fraud snapdeal and buy there at your own risk.

Buy more from them and they'll want to steal more from you.

A big zero star for this huge customer rip off scam.

One day this stupid company will lose to its efficient and ethical competitors.

Shame on you unscrupulous snapdeal cheats. Rob customers and you'll lose them all and sink ur dirty boat.

There is still the press, courts and law enforcing and regulatory bodies in this country to deal with myopic fraud companies like snapdeal.

Snapdeal head of customer experience dharmarajan k. Who left flipkart to join this fraud business should try and clean up some of the filth in snapdeal if he is far - sighted enough.

I had purchased the Sony Music Player along with 2 Sony 6.5 Inch Speakers and opted for AXA service to install the same on my Car. So far I was in good impression with Snapdeal, but once AXA provided service I am totally disappointed. After I raised the request for speaker and music player installation, the AXA service provider sent two experts to my home next day for installation. They came bit late and started fitting the devices in hurry. One of the experts tried to open the left interior panel of the car and broke that apart. When I asked those guys they said it will not be an issue. How can I accept this mistake. My car was in good condition without any damage in the interior. Now because of these guys I got a mark inside the car and it is also making noise while driving. I checked with Hyundai showroom for the price of a new panel which was damaged by these guys. They said it will cost around Rs. 2000 approx. I had a trust with Snapdeal but because of AXA service I am loosing the trust. I need to spend around 2k for no reason. I need a compensation for the damage as soon as possible. Regards, Ranadeep

Dear sir, I had booked Ambrane 13000MAH power bank from snapdeal .com by online pay through credit card of rs.999 Dated on 10 August 2015 order no - [protected].My delivery date was upto 18 august.it was extended 2 times.after failure of deliveries i did call to courier agency gojavaas (Snapdeal courier service) they told me it is lost in our network.after continuous followup through mail & call finally snap deal ready to refund me & revert me with refund mail dated on 26 august. As mentioned in mail refundwill take place within next 10 working days.Still there is no response from snapdeal regarding same. I think so, Snapdeal using such amounts long period of time & after continuous request they may return. Pl look into issue. Thanks & Regards, Rishikesh S Phalke

Complain No[protected] / 06415545 SASWAT KUMAR DAS 22:09 To: [protected]@snapdeal.com To The Concern Authority, SNAPDEAL . COM Sub: Refund not Successful and its very complicated issue. Respected Sir, This is to inform you that i am purchasing two different product through SnapDeal Order Id: [protected] in that case Defective Product Delivered and free product not received so for i lodge a request for return and refund, its pickup by GoJava Currier in same day with in 90 minutes, but still now my refund was not progressed, and another order id: [protected] in that case Completely Wrong Product Delivered then i lodge a request for return and refund and its pickup by GoJava currier in same day with in 90 minutes, but still now my refund not processed, When i received refund confirmation Mail and SMS from snapdeal i checked with my concern bank and there are no any credit show from your side, so today i talked with your Customer care representative they are share with me 2 NEFT reference no[protected] For Rs:1345/- and[protected] For Rs:2546/-, but still now i not received any amount from your side please veryfy with this matter and kindly process my refund urgently. really its very complicated issue to refund the amount from SNAPDEAL.

To [protected]@snapdeal.com No promises were fulfilled. No service standards. Very poor and ineffective backend team. Many 48hrs have been passed and no resolution in sight. Customer service team don't have any response other than, "we have escalated and our team is working on it". Ultimately, you have been compelling me to write on consumer forums and intranet for such a simple issue. Why can't you despatch one other unit and claim demurrages from Xpressbees!? Your partner Reglobe is after me to get the exchanged phone. I couldn't give any timeline for them to collect the old device!? I request a suitable reply by tomorrow morning. Else, I have to express my bad experience online..for the larger interest of the poor customers like me. Again, thanks for whatever the help rendered.. Muthuselvan Tharmaraja On 27 Aug 2015 11:48, [protected]@snapdeal.com wrote: Hi Muthuselvan Greetings from Snapdeal! Please accept our apologies for the inconvenience you have experienced. We assure you that we have already prioritized your complaint and we are working on it. We will get back to you at the earliest along with the best possible resolution of your complaint. We request you to kindly bear with us in the interim. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Team Snapdeal 04:22 AM, Thu, 03 Sep, 2015 Your order is cancelled 06:18 PM, Mon, 17 Aug, 2015 Your order is shipped and will reach you by the estimated delivery date [ Track Dispatch Now ] 06:15 PM, Sun, 16 Aug, 2015 Your order is packed and waiting for the courier pickup 03:21 PM, Fri, 14 Aug, 2015 Your order is under process by the seller 03:21 PM, Fri, 14 Aug, 2015 Your order is confirmed 03:21 PM, Fri, 14 Aug, 2015 Your order is successfully placed 03:20 PM, Fri, 14 Aug, 2015 Your order is initiated

Order date: 14/08/2015 Estimated delivery 16/08/2015 to 19/08/2015. They haven't credited refund till 06/09/2015. No promises were fulfilled. No service standards. Very poor and ineffective backend team. Many 48hrs have been passed and no resolution in sight. Customer service team don't have any response other than, "we have escalated and our team is working on it". Ultimately, you have been compelling me to write on consumer forums and intranet for such a simple issue. Why can't you despatch one other unit and claim demurrages from Xpressbees!? Your partner Reglobe is after me to get the exchanged phone. I couldn't give any timeline for them to collect the old device!? I request a suitable reply by tomorrow morning. Else, I have to express my bad experience online..for the larger interest of the poor customers like me. Again, thanks for whatever the help rendered.. Muthuselvan Tharmaraja 04:22 AM, Thu, 03 Sep, 2015 Your order is cancelled 06:18 PM, Mon, 17 Aug, 2015 Your order is shipped and will reach you by the estimated delivery date [ Track Dispatch Now ] 06:15 PM, Sun, 16 Aug, 2015 Your order is packed and waiting for the courier pickup 03:21 PM, Fri, 14 Aug, 2015 Your order is under process by the seller 03:21 PM, Fri, 14 Aug, 2015 Your order is confirmed 03:21 PM, Fri, 14 Aug, 2015 Your order is successfully placed 03:20 PM, Fri, 14 Aug, 2015 Your order is initiated  Your Snapdeal Order: [protected] ORDER DETAILS S. No. Item Name 1 Mi4i 16GB Delivery: Standard Delivery BUYBACK AMOUNT : [5676] Moto G 16GB (2nd Gen) exchanged for Mi4i 16GB NOTE : If your buyback is confirmed, you will get a separate email and sms from our partner Promo Applied: [FCIND3BIDAB] Sub Order No. Quantity Price [protected] 1 12499 Estimated Delivery: 16 Aug, 2015 - 19 Aug, 2015 Snapdeal Orders To: [protected]@yahoo.co.in Sent: Tuesday, 1 September 2015 11:17 PM Subject: Final Delivery Attempt Unsuccessful for Mi4i 16GB (Color: Da.. Dear Muthuselvan, It is with deep regret we inform that your Snapdeal Order No. [protected] cannot be delivered due to certain unavoidable issues faced by our courier partner. We are truly sorry for the inconvenience caused. Please treat this incident as a rare exception and we hope you will give us another chance to serve you soon. Kindly note that refund for prepaid order will be initiated and successfully processed in the next 10 working days. We value your trust in us and look forward to see you shopping with us again! Snapdeal Team For any query or assistance, feel free to Contact Us

Dear Concern, I have ordered Ishin Multi Color American Crepe Saree Pack Of 5 but i have received only 1saree. Your Order ID : [protected] Order Placed on:[protected]:43:39 I have Requested for replacement. dunno when this problem gonna solve. This really very bad service providing by snapdeal, fooling peoples.

Vide yr inv S56F01/15-16/2611 I HAVE PURCHSED 2 PHILIPS LED BULBS. aS ONE DID NOT BURN I WAS ASKED TO RETURN THEM . Ref no 06323659. I was advised that your courier will pick it up. No one has turned sofar. I get mail saying that some one tried to contact me. It is a lie . I have no missed calls on my mobile. I tried contacting your help desk . My mails wetre returned un delivered or I was asked to go to another site for help. IAM THROUGHLY DISSATISFIED and have decided NOT TO HAVE ANY DEALINGS WITH YOU I AM ALSO ADVISING MY FRIENDS AND RELATIVES about this. sincerely A.V.Ramaswamy

I have Purchased Samsung Galaxy Grand Max in Snapdeal Mon, 20 Jul, 2015 with in 10 days the camera was not working.. i have visited samsung service center. samsung service center technician sads its was a samsung manufactured product but iner the parts was not samsung parts ( Touch Display & Camera ) i have raise a request in snapdeal they said sir first you repaired the product and nxt send the invoice of the repair charges after that i have repaired the product with my own money and i will send the invoice copy snapdeal also but now snapdeal was not refunding my mobile repair charges. friends i would request you to all do not shopping in snapdeal. snapdeal was supplying second hand products conatct number [protected]

Hello Sir/ Madam, I'm Mrs. Beaula Selvaraj From February onward we are selling our product through snapdeal.com. First 3 month they are doing very good service. After that It's really worst service. 3 Month before we have a payment issue with snapdeal.com Still now they didn't give valid reason. They changed logistic charge from 400 to 1500 without my knowledge. In this case, we are selling two products, both are same size, same weight but color only is different. for 1 product they charged logistic amount is Rs.400 and another one they charged Rs.1500. (see.. color only is different from one product to another product) I asked why this much different for same product? They didn't reply. 6 product i dispatched without know they changed my price panel. I mailed them and asked about this they said you will get shortage amount within 2 payment cycle. Almost its happened 3 month before still now i didn't get Rs.4, 500/- payment. ( You may think Rs.4500 is little amount but the trust is invaluable).. 31st Aug 2015, I got order. I checked price panel before manifest the order, I got shocked. again i got same problem. My price are changed without my knowledge. I mentioned Rs.3150 but they changed to Rs.2549. Rs.600 lesser than my amount. How is it possible? They gave one panel for me. Whatever they try to change, They have to inform me through call, SMS or E-Mail. For this time also i didn't get proper response. they are saying 'you should process this order otherwise we will charge penalty. How can i responsible for this issue ? What is the reason they are changing pricing panels without inform seller? I contacted to customer care service they said 'you should mail to our customer care service" ([protected]@snapdeal.com) Whenever I try to mail to customer care service mail id. everytime new person came to mail and they are asking freshly that's mean asking question from the beginning. Why they can't read all sellers mail? As a Seller, I'm telling to everyone please check your pricing panel regularly and check your bank statement properly. Think if they are cheating like this way with 10, 000 seller per day means they are getting Rs.60, 00, 000/- (unanswerable cheating amount) this is only approximate amount. Think how they earning ? Please Be aware...!!!