Snapdeal.com Complaints & Reviews

I purchased an Intex cloud m6 phone from snapdeal on 27th Aug 15 Order No: [protected] by looking at the product specification and reviews. I would like to bring kind attention towards Snapdeal Trust Pay policy as it's a big fraud. As per specification when I ordered product, I expected product to be as good as per specification. But it shattered my expectation when I received the phone. It's camera is pathetic as I was expecting 8 mega pixel is good spec for any phone. As a customer, product quality is not as per my expectation. So I asked for refund Snapdeal ensures 100% money back guarantee. Up to my surprise and I got following revert: "Snapdeal has reviewed your product and found that the desired product had been delivered to you in good condition. Hence we will not be able to fullfil your request for returning product." Any other eCommerce platform i.e Flipkart, Amazon provides min 10 days money back guarantee on any electronic product. So what exactly Snapdeal's trust pay means for if they are not ensuring any product quality but to get refund you will have to justify for a damaged/defective piece. Quality does not matter here. So my questions: 1) How a customer can know about product quality without getting it in hand. I just went on reviews and purchased and if I'm not happy with product quality. Snapdeal should be sole responsible for replacement/refund. Snapdeal Trustpay 100 % money back guarantee ensured me nothing but a trap. 2) I was asked to show device to Intex and send Snapdeal a written confirmation for replacement from Intex. So now from the day I got product, I need to run to manufacturer. So what's role of Snapdeal and trust pay. It's horrible. 3) On my refund request, customer care response is really pathetic as they are more concerned to showcase hidden terms and conditions rather listening to customer's grievance. At the time purchase nowhere it's mentioned that warranty does not cover if quality is not up to mark for electronic product and later on customer regret purchase from Snapdeal. I request other customers not to fall in trap. Please don't see 100% money back guarantee label as they will simply back off just by saying electronic items does not cover under policy.

Order no: [protected] ... I were refused the product on last friday but 3 days ago till not my refund was not by snapdeal. I am very sad and trouble to contact them. Rs.3170 i need quick refund on my bank account i were infromed all details and complaint by email, phone but no update or action taken still now i were loss my passion.Making all customer in trobule and irritating. And very very very slow service on shipping, delivery, refund or replacement. So kindly tell to refund me today night or tommorrow itself.

Dear sir, I am received a replaced Snapdeal item on 25/8/2015 (coolpad dazen 1 )MODEL COOLPAD 8297L-100.IMEI NO 1([protected]), IMEI NO 2([protected]), which delivered as damage speaker.already replaced my mobile at same problem.so please refund my amount . My address :Ambattur industrial estate, chennai.600058.my Mob Num .[protected]
Coolpad Dazen 1

This this the story regarding my experience with snapdeal.com I recently ordered a flip phone from snapdeal, as was fed up with smartphones and always wanted to have a flip phone.I ordered a smasung E1270 flip phone for 3500 which is high price for the basic flip phone.When i recieved the product this is what i found ... 1.USER MANUAL FROM SOME OTHER PRODUCT. 2.CHEAP STICKER INSTEAD OF SAMSUNG LOGO. 3.NO INFORMATION STICKER ON THE BOX 4.NOT A INDIAN TYPE CHARGER 5.FINALLY IMEI NUMBER AS [protected] in VAT Bill As you can see, this is a used product selling as brand new on snapdeal, this seller would have got the product from ebay and selling here as brand new.When i called the snapdeal coustomer care, they told me to wait 4 days for reverse pick up, I am still waiting on that. As you can see you may get the product you want online for discount price or they may give you offers, but there is always some risk associated and not to mention the mental frustration, so i think its better to buy offline with peace of mind for higher price. Thank you snapdeal for wasting my time and energy.

I am very unhappy with snapdeal act. I have ordered for product (Order ID: [protected]) during sale on 17th aug 2015. they were showing tracking of product for few days and suddenly they have shown delivery Attempted but not Delivered - Reason:- "GATI has initiated the return of onida 6.5 kg liliput semi automatic top load single tub washer of snapdeal order no.[protected] due to issues to at their end"., their courier partner GATI not delivered the product to my Home Address . I have placed order on 17th August and today this is 30 August 2015 no response was there until I called, and again false commitment that product will be delivered between two days, but till now no delivery. So many problem this delay created for me. I am very disappointed... I am very unhappy with their service and in future I will not purchase any product from snapdeal also I never suggest to my friends to shop in snapdeal, as they are cheater. Kindly refer the attached mail. Regards Nishant...

I have purchased woodland khaki dark colour sandals in snapdeal. but snapdeal delivers wrong product lit colour sandals and after that i have raise a complaint for replacement but in replacement snapdeal was delivery again wrong product. do not trust snapdeal.

I buy a 1pair toy n one of them is faulty .they ask me to do replacement processing from my site . I am follow up same till 15 dayz after that they dinay to replacement. Then log complaint in consumer complaints site then I got a call from snapdeal .that product value is high now so we add extra amount in ur snapdeal account and you fill form for money refund. But they not add amount in snap deal account. So my case is hang up with them Vipin [protected]

Hi my name is mohanreddy phone no-[protected], -date of incident-28/07/2015 -client name and number-snapdeal.com -I ordered a Microsoft lumia 540 mobile through snap-deal, i paid through my debit card my amount was deducted but i dont get a conformation of order I called customer executive of snapdeal.com they said the unfortunately your amount was deducted dont worry about it you will be refund with in 4 days.till now i have called them and emaild them for many times but did not respond so please justice me. my transaction id is[protected] my order id is- [protected] please help me in this make justice for me. regards Mohanreddy

I bought a Zebronics Bluetooth headsfree from Sanp Deal last month. When it is delivered to I found it does not work with my HTC desire V. I tried it on windows PC and it did not worked there too. Later I found it does not work with Samsung phones, Nokia windows phones, Motorola phones or any device my freinds held. I tried to return it online but the site gave me number to call. I called it and they said they will tell me tommorow about the matter. Next day they said they had nothing to do when an electronic product does not work. I should complain to Zebronics. I asked what about the "no question return policy". They said I have to read the return policy documents first. Later I called them again and explained I want my refund from them not from Zebronics because I baught product from not from Zebronics. They assured me they will return it. When I return it online I realized the seven days have passed during all these stupid calls I made. I called them and begged to return that junk and they just tried to pass those seven days so I could not return it. I realized it was an open fraud. I also tried to submit a feedback on product page that it does not work with those devices I tried but they did not submitted it. Obviously, because they could not sell those wothless products anymore if they have submitted it. I request to take a strict action against Snap Deal and please stop thse open frauds. It is not for my money, I can afford another working device but it is about principals and the rights of consumers in a free country. Thanks in advance

I ordered a mobile phone and the phone Kam nil rahi haiwhich was provided to me is having some technical error. The sound quality of the phone is very poor as i am umable to hear the ringtone or any video and the phone started hanging on the first day itself. I complained about it on the second day itself after the delivery of the product but till date no action has been taken. It showed online that my return has been initiated bt still no action nor are they replyn to my emails.

I m shailendra srivastava, flat no. r 1 om shree shanti complex, vighnaharta chawk, sus road pashan pune, mob no- [protected], i purchased accu chek go strips, which strips i received on dated 14 July, 2015, that was damage. i complained to accu chek company but they told me that i have to complained here at snapdeal website, so plz send me another accu chek go strips... i also reviewed to consumer complained.in website..

Dear all, this a just to appreciate the worst costumer experience delivered by snapdeal.. Why I would like to appreciate because no matter how much effort you put ; you can't be as ignorant and irresponsible like snapdeal. Highlights of Snapdeal 1- delay in shipment with incorrect TaT is 1st beauty ‎ 2- low quality product to make ‎it comparable with other sites 3- lack of product knowledge in customer service 4- No one knows what's going on.. top to bottom management is ‎clueless. 5‎- blaming other like seller and courier is the work methodology 6- delivery of similar product not exact is core business fundamental is snapdeal . As they realized with time that these are not enough frustrating elements ; they started shipping empty boxes specially for expensive items ‎ to keep the money with them. ‎ 7-you can't beat them in making false promises as it is in blood line of organization now and they have developed there fake skill set to such a level that you would never come to figure out In other situation at least you receive something to see and cry but when you don't get any thing even after paying a huge amount then the real frustration comes. ‎ SNAPDEAL may read all this and would leave a generic note that they will check and would get back to you.. thats it May be you may get product with delay May be they resend the exact product instead of similar ‎ May be they replace the faulty or damaged product May be they refund the money for empty boxes May be some day but the amount of inconvenience and harassment which we go though as customer for that period ; ‎ DO we have any recovery for that. #avoidsnapdeal ‎ : ‎[protected] : faulty Item ‎[protected] : never reached had to cancel ‎[protected] : damaged stuff [protected] : size mismatch ‎‎‎[protected] : poor quality seems like fake ‎[protected] : similar not exact ‎[protected] : never reached ‎[protected] : stopped working after a month repair cost is more the product‎ cost ‎[protected] : different from website ‎[protected] : reached when I almost forgot that I ordered this ‎ And many more with bumper offer ‎[protected]‎ : Empty box of watch with actual price of 10000 and sold to me in 13000 and now running to get my money back with no hope ‎

I had ordered a monitor in a combo offer as keyboard on Sunday evening 23rd August 2015. But they delivered me only a keyboard after five days and they send me an update the next day that they have canceled my order for monitor. I have placed this order for monitor not just for keyboard. I have lost precious one week of my life I had so many plans which is dusted because of this stupid service provider.

I wanted to buy a blood pressure monitor.. I added it to cart.. Added address.. Proceeded to payment..and applied sd cash of 500 rs. Then proceeded for further payment via debit card.. Unfortunately my debit card was blocked..so i was unable to complete the transaction.. I cancelled it then.. Now it shows no sd cash.. Moreover it says it is deducted in order no. [protected]. While complaining it says it is invalid suborder no. Pls help me.

Hi all,


Beware of this snapdeal. In most of the places they don't have the reverse pick up and if you are delivered a product which is in damaged condition, they will not do anything. You have to arrange all for reverse courier (Which includes all the packing materials) .
And one more thing they will pay for that???

What the hell snapdeal is thinking who need to spend time for that???


Had the most horrendous experience

I'm not here to spare my time for sending the product back to which u r saying. . .

Please note it down

1. I will not be having the packing materials because i'm the customer not an *******
2. Don't cheat the people by saying u have to send the products by your own
3. This is not the way to do business
4. Ask your ceo to beg somewhere else instead of doing this kind of business
5. Don't think customers, government and media are fools
6. This is thing happening from last 10 days which is not fair
7. Snapdeal is no:1 scam e - commerce company by providing fake details to the couriers and as well as making fools (Government) . With out paying taxes???
8. It knows just to get invesetments and undertakening companies.
9. It never worried about the customers

To the public please bring awareness to the people

This will be the last time i will be shopping on snapdeal and will ensure that none of my near and dear ones will either

Regards,
Krishna reddy
+91 [protected]
+91 [protected]
+91 [protected]
Meraneeds.com
(Ur needs @ ur door step)

My order ID is [protected].I have cancelled the product and requested for refund.The amount was initiated on 20th Aug' 15. It seems it takes 4 working day for the initiation. I waited upto 28th morning. When i called snapdeal, i have been told the amount has been credited to my account. I was total shock. Nothing is credited to my account. You guys are such a fraud.Oh god please dont buy anything from snapdeal.They are such a cheater I need my amount back asap.

I placed an order for an audio extension cable (Audio Extension Cable 3.5mm Stereo Male to Female 5 Metres Long) on 29th August 2015 from snapped and when paid the amount of Rs 238 (through sbbj net banking) the money was deducted from my account but the order was not placed. So i want Snapdeal to place the order immediately or return my money to my account right away.

Purchased Lloyd 1 ton portable AC for 23000/- inr during july 2014. Order number [protected]. When I approached Lloyd for service, they refused to do service as they cancelled contract with snap deal. i approached snapdeal... they offered for reverse pickup and then took back the material but refund not done. More than 3 months. Every time when I call them they say they need 4 business days for processing since july 2015. I am attaching the receipt of reverse pickup for your perusal please.

I have place the ordered for music system on 24-08-1. I received the product on 28-08-15 at 5:30 pm after opening the box it was fully damage and nothing is in side the box this [censored] website please don't ordered anything in the snap deal website I will not leave I will put compliant on this website I loss 2500 rs I need my mone cash back

Dear sir, I am received a Snapdeal item on 6/8/2015 ( micromax canvas spark glass screen guard ) which delivered as damage. My order no : [protected] so please refund my amount or send another piece. A/c Num [protected] Karnataka bank .dodballapura branch 561203, Bangalore karnataka. My address : islampur 1st cross dodballapur 561203 Bangalore Karnataka Mob Num .[protected]