Snapdeal.com Complaints & Reviews

Hello Sir/ Madam, I'm Mrs. Beaula Selvaraj From February onward we are selling our product through snapdeal.com. First 3 month they are doing very good service. After that It's really worst service. 3 Month before we have a payment issue with snapdeal.com Still now they didn't give valid reason. They changed logistic charge from 400 to 1500 without my knowledge. In this case, we are selling two products, both are same size, same weight but color only is different. for 1 product they charged logistic amount is Rs.400 and another one they charged Rs.1500. (see.. color only is different from one product to another product) I asked why this much different for same product? They didn't reply. 6 product i dispatched without know they changed my price panel. I mailed them and asked about this they said you will get shortage amount within 2 payment cycle. Almost its happened 3 month before still now i didn't get Rs.4, 500/- payment. ( You may think Rs.4500 is little amount but the trust is invaluable).. 31st Aug 2015, I got order. I checked price panel before manifest the order, I got shocked. again i got same problem. My price are changed without my knowledge. I mentioned Rs.3150 but they changed to Rs.2549. Rs.600 lesser than my amount. How is it possible? They gave one panel for me. Whatever they try to change, They have to inform me through call, SMS or E-Mail. For this time also i didn't get proper response. they are saying 'you should process this order otherwise we will charge penalty. How can i responsible for this issue ? What is the reason they are changing pricing panels without inform seller? I contacted to customer care service they said 'you should mail to our customer care service" ([protected]@snapdeal.com) Whenever I try to mail to customer care service mail id. everytime new person came to mail and they are asking freshly that's mean asking question from the beginning. Why they can't read all sellers mail? As a Seller, I'm telling to everyone please check your pricing panel regularly and check your bank statement properly. Think if they are cheating like this way with 10, 000 seller per day means they are getting Rs.60, 00, 000/- (unanswerable cheating amount) this is only approximate amount. Think how they earning ? Please Be aware...!!!

I have ordered woodland khaki sandals in snapdeal but they delivery the wrong product and i raise a complaint for replacement but in replacement again i got wrong product and again i raise complaint for total refund amount after that i got a confirmation mail and telephonic call from snapdeal. Sir can you please return the product by your self by any national couriers and next share the courier recpict with our snapdeal team when we receive your courier receipt after that we start the refunding process into your bank account and courier charges also.. as per the snapdeal confirmation mail i have return the product by Dtdc couriers ans i share the courier receipt with snapdeal but snapdeal team was not starting process and not refunding my money

I, Dipnarayan Saha, have earlier ordered three items from Snapdeal (order no. [protected] - two items; and order No. [protected]) on dated 22nd Aug 2015. I have received one item from the first order. The second item from the first order hasn't been delivered till date. The tracking ID does not provide factual details of the items whereabouts. Most horrendous situation was with my second order, which was cancelled by the Snapdeal people due to "lost in transit" as they explained. But when actually tracking down the courier company's website through tracking ID, it was found kept at hold. One SD advisor suggested to go for a fresh order (in higher price now!!), and give them a call so that they can arrange to speed-up delivery of the item. I booked the item once again on 30th Aug 2015, but till date no advancement of the either items, despite of my contact to SD advisor twice after the fresh booking. I am clueless whether to cancel the orders or helplessly wait for their turn. My valuable money is stuck with them. I doubt if the Snapdeal have even a bit of consumer sentiments. After this bitter experience, it is for sure that I am not going to order anymore neither I would recommend my family and friends to order from Snapdeal.

This regarding the order no. [protected] of Snapdeal.com (Sub order [protected]) which is a Hawkins Futura Pressure Cooker - 2 Ltrs I purchased on 07-April-2015 in Rs. 2592/- and got it delivered to my residential address in Pune. [ INVOICE NUMBER :S39DB1/15-16/107 INVOICE DATE :04-APR-2015] After few days o[censored]sage we realized that its whistle is not working, since we were suspicious about it’s function right from the beginning hence we got it checked through local vendor and got to know that it’s whistle which stands on a needle kind of part in the cavity is quite thinner and that stops mounting of pressure within the cooker and thereby we were confirmed that it has manufacturing defect and due to this whistle doesn’t work. After that we followed with Snapdeals many times on this issue, either to replace the product or refund the amount. I never got any reply in this regard compensating me in either way. I am not sure posting complain here how much will help out but surely I am filing a case in consumer court this week itself. I CAN screw up them, this much I sure, will do it !!

I ordered a Samsung 32J4100 TV from snapdeal(Order ID: [protected]) on 26th August 2015. It took like 6 days to reach my location, I called customer care for installation and the service engineer came on the 7th Day. Now, After unpacking the Box he told that this product is not in warranty in INDIA as the product was "MADE IN EGYPT". I was shocked to hear that as it was clearly mentioned on product page that it has "1 Year Samsung India Warranty". When I called customer care, they told that it is not their mistake and I have to bear the installation charge and also there is no warranty for the product in INDIA. I called Samsung Service Center and they informed me that the product can be in warranty if there is International warranty card from snapdeal. So I called SNAPDEAL again, But they were not at all ready to accept their mistake. They don't care about the customer satisfaction. They sold the product and they let the customer handle it by his own way. I had to Pay 1240 Rs for installation of the TV. In this competitive market, If snapdeal is not providing satisfactory service, then I am sure the Dil ki Deal will no longer get orders. I want my International Warranty Card for the Samsung TV and Refund of Installation charge. No to SNAPDEAL, YES to FLIPKART, AMAZON.

I have placed an order Ethnic Handicrafts Sheesham Wood 4 Seater Dining Set in Mahogany Finish on July 10th, 2015. Order no: [protected] and sub order number [protected]. My contact number is [protected]. I have received the differed and damaged product on August 11th, 2015. I called the customer care on August 11th, 2015. Snapdeal initiated the replacement process and initiated reverse pick up. However, Till September 2nd, 2015, reverse pick up was not been done. Every time I called snapdeal customer care, Customer care representative said only two sentence that "Give us 48 Hours and we assure you reverse pick up will be done". Meantime I have requested to snapdeal please initiate the new product as it may happen the product will be out of stock. Finally the day has come when the product is out of stock. Snapdeal very happily initiated refund. I have been chasing snapdeal for almost 22 days for replacement and I think snap deal was unable to do anything except asking me to wait for the product to be sold out. Because of fault of snapdeal I have to pay more price to buy a the same or different product. Snapdeal is not ready to pay any compensation. When I order the product the price was around 23K and before product got sold out product was priced 33K. Snapdeal agreed their fault but not ready for any compensation. Also 1st level of manager was not having enough patience to listen my issue and provide me better resolution.

Dear Sir, Order ID [protected] I am Sandeep Korivi..Mobile No. [protected]..I placed an order [protected] on 27th July 2015.I got my product on August 3rd, 2015 & placed my order through debit card. Earlier in SNAPDEAL WEBSITE you mentioned 10% CASHBACK by using debit card of SBI on offer product what i have placed & you also mentioned you will get CASHBACK on your product by 31st August 2015..Till today i didn't get any amount credited to my account.Kindly resolve my problem as early as possible.

I ordered Sparx Beige Floater Sandals (order no. [protected]) on 3rd July and received it on 8th July. I had some issue with the size so I made request for exchange but it was not available with snapdeal so they automatically initiated my refund on 11th July and the returned item reached them on 15th July but I still haven't received my refund yet though it has been more than one and a half month. I mailed to their customer support thrice ( ticket # 06563267, # 05913100, #[protected] but with no avail. Every time they say We acknowledge the receipt and will respond to you within next 48 hours. But no one has ever contacted me from snapdeal. I want to take serious action against them. Their number doesn't work either and charges are applied even when it doesn't connect to customer support. Please help me in getting my money back.

I had purchased dress material from snap deal website in but the material I received is defective .instantly I call them to replace it but no response I he'd received I call 7-8 times but every time they told me your complain is being processed and said the coriour boy coms to exchange your dress material but nothing is happened like this please help me .my registered snap deal no is [protected]

Due to non delivery of product(ORDER No. [protected]) and making false promises day by day for wasting my approx 1 month time by making false promise and for blocking my amount. I want compensation of Rs.100/- per day for the total waiting period against this order, because company is liable for this penalty for wasting my precious time and not to make false promises to other customers in future.

Order Id: [protected] (Mi4i Phone) Complaint No: 06363239 Date of receipt of product: 19th Aug'15 Compaint registered on Snapdeal- 25th Aug'15 I bought Mi4i phone from Snapdeal. There is a call dropping issue in a phone and even its been hanged a lot! But, snap deal is not ready to replace the product. I called Snapdeal on 9th day after receiving the product. I've been told that you call us affer 7 days so you need to take it to Xiomi Service station. How can i come to know about such issue in just 7 days? How come 8-9 days old phone be taken to service station? What customer services Snapdeal is providing to the customer? My issue is already esclated to the several level but no resolution as of now.. how many days it will take? Regards Shweta

I ordered phillips HTD 5550/94 via snapdeal.com about 22 days ago. When i ordered, it showed the estimated delivery between 12 - 15 days.. It was fine.. I orderet it and paid via debit card. But it has been 22 days and ive not recieved the product, the estimated delivery date has been passed quite a week ago and there has been no kind of interaction between me and snapdeal since a couple of weeks(either is sms, call or email).. The last message was on 13 august about the handing over the product to GATI courier... Plz deliver the product within 3 days or else im going to initiate legal actions.

SNAPDEAL I am going to FILE a complaint in consumer court this friday because I WANT MY WATCH SEIKO 5 AUTOMATIC 21 JEWELS WORTH RUPEES 12, 499. I have been waiting for long enough now and I got a confirmation call from SNAPDEAL assuring me that i will get my watch but no reply or any communication made after that. I will drag you guys in court and I have all the evidence which will get me my watch back.

Thanks

Mazhar Shaikh

[protected]

I have purchased BLACKBERRY Z10 vide order no - [protected] invoice no - 063DE2/14-15/20579 Dt.20.01.15. As per the policy the product has a warranty of one year from date of purchase this has confirmed by their executive while talking with them on 10th aug 15. I had been to BB service centre in Nagpur then they asked me about IMEI NO has to be mentioned on purchase invoice, i ask the same to snap deal almost after 15 days after continues...

I have placed an order for saree then they give me order but that was not satisfactory and i reqst to replace and give then product back but they cancel order the product had not deliver to me when i reqst for refund they tell some time they will give ma money back by smapdeal cash but aftr some day when cash was not there and i asked then then tell they close this scheme 15 days before. . . They make fool of me and when i tell that i will place another order then takecash from that and send product to me but they refuse please help me sir

I have purchased a Dell inspiron 15 3542 through snapdeal vide order no. [protected] and paid the amount through my debit card of HDFC on 2.8.15.your firm promised To give a cashback of 5% if payment is made through HDFC.But it is regretted your firm has not Credit the amount in my account till date. If my matter is not resolved I have no option other than consumer court.so it is requested that my matter should be resolved on priority.

Dear Sir/Mam, I'm receiving irritating SMS from Snap Deal everyday two to three times. I've sent several emails regarding to stop sending SMS and email for over three weeks but still the issue has not been resolved. I'm receiving an automated email from them saying that, "Your request has already been forwarded for stopping notification on your contact details. You will not receive the SMS and Email for future. " But still the issue has not been resolved. I'm getting irritated whenever I see the SMS from them.

I purchased an Intex cloud m6 phone from snapdeal on 27th Aug 15 Order No: [protected] by looking at the product specification and reviews. I would like to bring kind attention towards Snapdeal Trust Pay policy as it's a big fraud. As per specification when I ordered product, I expected product to be as good as per specification. But it shattered my expectation when I received the phone. It's camera is pathetic as I was expecting 8 mega pixel is good spec for any phone. As a customer, product quality is not as per my expectation. So I asked for refund Snapdeal ensures 100% money back guarantee. Up to my surprise and I got following revert: "Snapdeal has reviewed your product and found that the desired product had been delivered to you in good condition. Hence we will not be able to fullfil your request for returning product." Any other eCommerce platform i.e Flipkart, Amazon provides min 10 days money back guarantee on any electronic product. So what exactly Snapdeal's trust pay means for if they are not ensuring any product quality but to get refund you will have to justify for a damaged/defective piece. Quality does not matter here. So my questions: 1) How a customer can know about product quality without getting it in hand. I just went on reviews and purchased and if I'm not happy with product quality. Snapdeal should be sole responsible for replacement/refund. Snapdeal Trustpay 100 % money back guarantee ensured me nothing but a trap. 2) I was asked to show device to Intex and send Snapdeal a written confirmation for replacement from Intex. So now from the day I got product, I need to run to manufacturer. So what's role of Snapdeal and trust pay. It's horrible. 3) On my refund request, customer care response is really pathetic as they are more concerned to showcase hidden terms and conditions rather listening to customer's grievance. At the time purchase nowhere it's mentioned that warranty does not cover if quality is not up to mark for electronic product and later on customer regret purchase from Snapdeal. I request other customers not to fall in trap. Please don't see 100% money back guarantee label as they will simply back off just by saying electronic items does not cover under policy.

Order no: [protected] ... I were refused the product on last friday but 3 days ago till not my refund was not by snapdeal. I am very sad and trouble to contact them. Rs.3170 i need quick refund on my bank account i were infromed all details and complaint by email, phone but no update or action taken still now i were loss my passion.Making all customer in trobule and irritating. And very very very slow service on shipping, delivery, refund or replacement. So kindly tell to refund me today night or tommorrow itself.

Dear sir, I am received a replaced Snapdeal item on 25/8/2015 (coolpad dazen 1 )MODEL COOLPAD 8297L-100.IMEI NO 1([protected]), IMEI NO 2([protected]), which delivered as damage speaker.already replaced my mobile at same problem.so please refund my amount . My address :Ambattur industrial estate, chennai.600058.my Mob Num .[protected]
Coolpad Dazen 1