Snapdeal.com Complaints & Reviews

Do a google search and you see thousands of complaints against this fraud called snapdeal. Here is another.

Snapdeal is a totally customer unfriendly, shady company that engages in fraudulent unethical practices to rip off customers.

Buying there was a nightmare. They chose to disregard all the purchases i made from them and steal rs 3, 250 from me by keeping items that were returned and never refunding the money. Additionally i lost quite a few hundreds calling customer care.

Customer'care' is hopeless and blatantly rude and dishonest.

They refuse to give any written acknowledgement in email of any resolution they give on the phone and then they lie shamelessly with a holier than thou attitude.

This is not a transparent company. They kept my money but flatly refused to give me a reason verbally and of course in writing for the same.

Snapdeal corporate office numbers keep ringing. All the customer can do is speak to the dishonest customer care robot executives on [protected] who are trained to give utter to customers. The snapdeal grievance redressal phone and email helpdesk is a sham.

Snapdeal ships faulty products - defective / wrong / duplicate products and refuses refund for returned products that have safely reached them.

Here are the return ids for which i never got a refund / replacement as per snapdeal's 7 day trustpay policy. Nor were the returned items shipped back to me as promised by floor supervisor kishan singh after my many phone calls.


[protected] rs 1260


[protected] rs 1080


[protected] rs 400


[protected] rs 255


[protected] rs 255 (Snapdeal lied about having initiated the refund weeks back and gave me a fake utn on the phone and then left with no excuse, simply refused refund)


After spending hundreds calling them, all i got is a bunch of lies from their floor supervisors like kishan singh, anjali rai, darpan yadav and sandeep kumar.

These cheats hide behind anonymity so their names must be mentioned. A guy supervisor disconnected the call pretending to not be able to hear me.

I was told the return items would be shipped back to me as snapdeal wouldn't refund. Why the hell did they send me the return forms, tracking numbers, token numbers then?

Snapdeal never sent the items back. They kept the money and returned products and evaded me on the phone well knowing such practices are outright unethical.

Among the other annoying things this company does is bombard customers with unnecessary texts and calls the whole day when one places orders on their website. Do not disturb customers the whole day snapdeal.

They often insist on shipping items even when a customer cancels an order soon after placing it and receives a confirmation for the same. As if they are super desperate to thrust products on customers.

Snapdeal offers / deals are not as attractive as they seem at first glance. Snapdeal has a perpetual sale to lure customers unlike its competitors. But the latter often drop their prices lower than snapdeal when they have a sale. Whatever i bought on snapdeal became available for the same / lower price on other credible shopping websites. Buying from this third rate shopping website with dismally rotten service is only inviting trouble and losing your peace of mind.

Now the snapdeal website has improved but earlier when i placed orders, since many of their items weren't in stock, they cancelled orders without refund. For one prepaid order i never got the refund for the order snapdeal cancelled. Didn't have the time to puruse the nonsense after sending them my bank statement as they asked me to.

The fraud company has no reverse pick up service in many pincodes. I had to take the returns to the bluedart office myself after snapdeal sent me the return forms not knowing the thieves would keep the products and my money.

Beware of this fraud snapdeal and buy there at your own risk.

Buy more from them and they'll want to steal more from you.

A big zero star for this huge customer rip off scam.

One day this stupid company will lose to its efficient and ethical competitors.

Shame on you unscrupulous snapdeal cheats. Rob customers and you'll lose them all and sink ur dirty boat.

There is still the press, courts and law enforcing and regulatory bodies in this country to deal with myopic fraud companies like snapdeal.

Snapdeal head of customer experience dharmarajan k. Who left flipkart to join this fraud business should try and clean up some of the filth in snapdeal if he is far - sighted enough.

I had purchased the Sony Music Player along with 2 Sony 6.5 Inch Speakers and opted for AXA service to install the same on my Car. So far I was in good impression with Snapdeal, but once AXA provided service I am totally disappointed. After I raised the request for speaker and music player installation, the AXA service provider sent two experts to my home next day for installation. They came bit late and started fitting the devices in hurry. One of the experts tried to open the left interior panel of the car and broke that apart. When I asked those guys they said it will not be an issue. How can I accept this mistake. My car was in good condition without any damage in the interior. Now because of these guys I got a mark inside the car and it is also making noise while driving. I checked with Hyundai showroom for the price of a new panel which was damaged by these guys. They said it will cost around Rs. 2000 approx. I had a trust with Snapdeal but because of AXA service I am loosing the trust. I need to spend around 2k for no reason. I need a compensation for the damage as soon as possible. Regards, Ranadeep

Dear sir, I had booked Ambrane 13000MAH power bank from snapdeal .com by online pay through credit card of rs.999 Dated on 10 August 2015 order no - [protected].My delivery date was upto 18 august.it was extended 2 times.after failure of deliveries i did call to courier agency gojavaas (Snapdeal courier service) they told me it is lost in our network.after continuous followup through mail & call finally snap deal ready to refund me & revert me with refund mail dated on 26 august. As mentioned in mail refundwill take place within next 10 working days.Still there is no response from snapdeal regarding same. I think so, Snapdeal using such amounts long period of time & after continuous request they may return. Pl look into issue. Thanks & Regards, Rishikesh S Phalke

Complain No[protected] / 06415545 SASWAT KUMAR DAS 22:09 To: [protected]@snapdeal.com To The Concern Authority, SNAPDEAL . COM Sub: Refund not Successful and its very complicated issue. Respected Sir, This is to inform you that i am purchasing two different product through SnapDeal Order Id: [protected] in that case Defective Product Delivered and free product not received so for i lodge a request for return and refund, its pickup by GoJava Currier in same day with in 90 minutes, but still now my refund was not progressed, and another order id: [protected] in that case Completely Wrong Product Delivered then i lodge a request for return and refund and its pickup by GoJava currier in same day with in 90 minutes, but still now my refund not processed, When i received refund confirmation Mail and SMS from snapdeal i checked with my concern bank and there are no any credit show from your side, so today i talked with your Customer care representative they are share with me 2 NEFT reference no[protected] For Rs:1345/- and[protected] For Rs:2546/-, but still now i not received any amount from your side please veryfy with this matter and kindly process my refund urgently. really its very complicated issue to refund the amount from SNAPDEAL.

To [protected]@snapdeal.com No promises were fulfilled. No service standards. Very poor and ineffective backend team. Many 48hrs have been passed and no resolution in sight. Customer service team don't have any response other than, "we have escalated and our team is working on it". Ultimately, you have been compelling me to write on consumer forums and intranet for such a simple issue. Why can't you despatch one other unit and claim demurrages from Xpressbees!? Your partner Reglobe is after me to get the exchanged phone. I couldn't give any timeline for them to collect the old device!? I request a suitable reply by tomorrow morning. Else, I have to express my bad experience online..for the larger interest of the poor customers like me. Again, thanks for whatever the help rendered.. Muthuselvan Tharmaraja On 27 Aug 2015 11:48, [protected]@snapdeal.com wrote: Hi Muthuselvan Greetings from Snapdeal! Please accept our apologies for the inconvenience you have experienced. We assure you that we have already prioritized your complaint and we are working on it. We will get back to you at the earliest along with the best possible resolution of your complaint. We request you to kindly bear with us in the interim. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Team Snapdeal 04:22 AM, Thu, 03 Sep, 2015 Your order is cancelled 06:18 PM, Mon, 17 Aug, 2015 Your order is shipped and will reach you by the estimated delivery date [ Track Dispatch Now ] 06:15 PM, Sun, 16 Aug, 2015 Your order is packed and waiting for the courier pickup 03:21 PM, Fri, 14 Aug, 2015 Your order is under process by the seller 03:21 PM, Fri, 14 Aug, 2015 Your order is confirmed 03:21 PM, Fri, 14 Aug, 2015 Your order is successfully placed 03:20 PM, Fri, 14 Aug, 2015 Your order is initiated

Order date: 14/08/2015 Estimated delivery 16/08/2015 to 19/08/2015. They haven't credited refund till 06/09/2015. No promises were fulfilled. No service standards. Very poor and ineffective backend team. Many 48hrs have been passed and no resolution in sight. Customer service team don't have any response other than, "we have escalated and our team is working on it". Ultimately, you have been compelling me to write on consumer forums and intranet for such a simple issue. Why can't you despatch one other unit and claim demurrages from Xpressbees!? Your partner Reglobe is after me to get the exchanged phone. I couldn't give any timeline for them to collect the old device!? I request a suitable reply by tomorrow morning. Else, I have to express my bad experience online..for the larger interest of the poor customers like me. Again, thanks for whatever the help rendered.. Muthuselvan Tharmaraja 04:22 AM, Thu, 03 Sep, 2015 Your order is cancelled 06:18 PM, Mon, 17 Aug, 2015 Your order is shipped and will reach you by the estimated delivery date [ Track Dispatch Now ] 06:15 PM, Sun, 16 Aug, 2015 Your order is packed and waiting for the courier pickup 03:21 PM, Fri, 14 Aug, 2015 Your order is under process by the seller 03:21 PM, Fri, 14 Aug, 2015 Your order is confirmed 03:21 PM, Fri, 14 Aug, 2015 Your order is successfully placed 03:20 PM, Fri, 14 Aug, 2015 Your order is initiated  Your Snapdeal Order: [protected] ORDER DETAILS S. No. Item Name 1 Mi4i 16GB Delivery: Standard Delivery BUYBACK AMOUNT : [5676] Moto G 16GB (2nd Gen) exchanged for Mi4i 16GB NOTE : If your buyback is confirmed, you will get a separate email and sms from our partner Promo Applied: [FCIND3BIDAB] Sub Order No. Quantity Price [protected] 1 12499 Estimated Delivery: 16 Aug, 2015 - 19 Aug, 2015 Snapdeal Orders To: [protected]@yahoo.co.in Sent: Tuesday, 1 September 2015 11:17 PM Subject: Final Delivery Attempt Unsuccessful for Mi4i 16GB (Color: Da.. Dear Muthuselvan, It is with deep regret we inform that your Snapdeal Order No. [protected] cannot be delivered due to certain unavoidable issues faced by our courier partner. We are truly sorry for the inconvenience caused. Please treat this incident as a rare exception and we hope you will give us another chance to serve you soon. Kindly note that refund for prepaid order will be initiated and successfully processed in the next 10 working days. We value your trust in us and look forward to see you shopping with us again! Snapdeal Team For any query or assistance, feel free to Contact Us

Dear Concern, I have ordered Ishin Multi Color American Crepe Saree Pack Of 5 but i have received only 1saree. Your Order ID : [protected] Order Placed on:[protected]:43:39 I have Requested for replacement. dunno when this problem gonna solve. This really very bad service providing by snapdeal, fooling peoples.

Vide yr inv S56F01/15-16/2611 I HAVE PURCHSED 2 PHILIPS LED BULBS. aS ONE DID NOT BURN I WAS ASKED TO RETURN THEM . Ref no 06323659. I was advised that your courier will pick it up. No one has turned sofar. I get mail saying that some one tried to contact me. It is a lie . I have no missed calls on my mobile. I tried contacting your help desk . My mails wetre returned un delivered or I was asked to go to another site for help. IAM THROUGHLY DISSATISFIED and have decided NOT TO HAVE ANY DEALINGS WITH YOU I AM ALSO ADVISING MY FRIENDS AND RELATIVES about this. sincerely A.V.Ramaswamy

I have Purchased Samsung Galaxy Grand Max in Snapdeal Mon, 20 Jul, 2015 with in 10 days the camera was not working.. i have visited samsung service center. samsung service center technician sads its was a samsung manufactured product but iner the parts was not samsung parts ( Touch Display & Camera ) i have raise a request in snapdeal they said sir first you repaired the product and nxt send the invoice of the repair charges after that i have repaired the product with my own money and i will send the invoice copy snapdeal also but now snapdeal was not refunding my mobile repair charges. friends i would request you to all do not shopping in snapdeal. snapdeal was supplying second hand products conatct number [protected]

Hello Sir/ Madam, I'm Mrs. Beaula Selvaraj From February onward we are selling our product through snapdeal.com. First 3 month they are doing very good service. After that It's really worst service. 3 Month before we have a payment issue with snapdeal.com Still now they didn't give valid reason. They changed logistic charge from 400 to 1500 without my knowledge. In this case, we are selling two products, both are same size, same weight but color only is different. for 1 product they charged logistic amount is Rs.400 and another one they charged Rs.1500. (see.. color only is different from one product to another product) I asked why this much different for same product? They didn't reply. 6 product i dispatched without know they changed my price panel. I mailed them and asked about this they said you will get shortage amount within 2 payment cycle. Almost its happened 3 month before still now i didn't get Rs.4, 500/- payment. ( You may think Rs.4500 is little amount but the trust is invaluable).. 31st Aug 2015, I got order. I checked price panel before manifest the order, I got shocked. again i got same problem. My price are changed without my knowledge. I mentioned Rs.3150 but they changed to Rs.2549. Rs.600 lesser than my amount. How is it possible? They gave one panel for me. Whatever they try to change, They have to inform me through call, SMS or E-Mail. For this time also i didn't get proper response. they are saying 'you should process this order otherwise we will charge penalty. How can i responsible for this issue ? What is the reason they are changing pricing panels without inform seller? I contacted to customer care service they said 'you should mail to our customer care service" ([protected]@snapdeal.com) Whenever I try to mail to customer care service mail id. everytime new person came to mail and they are asking freshly that's mean asking question from the beginning. Why they can't read all sellers mail? As a Seller, I'm telling to everyone please check your pricing panel regularly and check your bank statement properly. Think if they are cheating like this way with 10, 000 seller per day means they are getting Rs.60, 00, 000/- (unanswerable cheating amount) this is only approximate amount. Think how they earning ? Please Be aware...!!!

I have ordered woodland khaki sandals in snapdeal but they delivery the wrong product and i raise a complaint for replacement but in replacement again i got wrong product and again i raise complaint for total refund amount after that i got a confirmation mail and telephonic call from snapdeal. Sir can you please return the product by your self by any national couriers and next share the courier recpict with our snapdeal team when we receive your courier receipt after that we start the refunding process into your bank account and courier charges also.. as per the snapdeal confirmation mail i have return the product by Dtdc couriers ans i share the courier receipt with snapdeal but snapdeal team was not starting process and not refunding my money

I, Dipnarayan Saha, have earlier ordered three items from Snapdeal (order no. [protected] - two items; and order No. [protected]) on dated 22nd Aug 2015. I have received one item from the first order. The second item from the first order hasn't been delivered till date. The tracking ID does not provide factual details of the items whereabouts. Most horrendous situation was with my second order, which was cancelled by the Snapdeal people due to "lost in transit" as they explained. But when actually tracking down the courier company's website through tracking ID, it was found kept at hold. One SD advisor suggested to go for a fresh order (in higher price now!!), and give them a call so that they can arrange to speed-up delivery of the item. I booked the item once again on 30th Aug 2015, but till date no advancement of the either items, despite of my contact to SD advisor twice after the fresh booking. I am clueless whether to cancel the orders or helplessly wait for their turn. My valuable money is stuck with them. I doubt if the Snapdeal have even a bit of consumer sentiments. After this bitter experience, it is for sure that I am not going to order anymore neither I would recommend my family and friends to order from Snapdeal.

This regarding the order no. [protected] of Snapdeal.com (Sub order [protected]) which is a Hawkins Futura Pressure Cooker - 2 Ltrs I purchased on 07-April-2015 in Rs. 2592/- and got it delivered to my residential address in Pune. [ INVOICE NUMBER :S39DB1/15-16/107 INVOICE DATE :04-APR-2015] After few days o[censored]sage we realized that its whistle is not working, since we were suspicious about it’s function right from the beginning hence we got it checked through local vendor and got to know that it’s whistle which stands on a needle kind of part in the cavity is quite thinner and that stops mounting of pressure within the cooker and thereby we were confirmed that it has manufacturing defect and due to this whistle doesn’t work. After that we followed with Snapdeals many times on this issue, either to replace the product or refund the amount. I never got any reply in this regard compensating me in either way. I am not sure posting complain here how much will help out but surely I am filing a case in consumer court this week itself. I CAN screw up them, this much I sure, will do it !!

I ordered a Samsung 32J4100 TV from snapdeal(Order ID: [protected]) on 26th August 2015. It took like 6 days to reach my location, I called customer care for installation and the service engineer came on the 7th Day. Now, After unpacking the Box he told that this product is not in warranty in INDIA as the product was "MADE IN EGYPT". I was shocked to hear that as it was clearly mentioned on product page that it has "1 Year Samsung India Warranty". When I called customer care, they told that it is not their mistake and I have to bear the installation charge and also there is no warranty for the product in INDIA. I called Samsung Service Center and they informed me that the product can be in warranty if there is International warranty card from snapdeal. So I called SNAPDEAL again, But they were not at all ready to accept their mistake. They don't care about the customer satisfaction. They sold the product and they let the customer handle it by his own way. I had to Pay 1240 Rs for installation of the TV. In this competitive market, If snapdeal is not providing satisfactory service, then I am sure the Dil ki Deal will no longer get orders. I want my International Warranty Card for the Samsung TV and Refund of Installation charge. No to SNAPDEAL, YES to FLIPKART, AMAZON.

I have placed an order Ethnic Handicrafts Sheesham Wood 4 Seater Dining Set in Mahogany Finish on July 10th, 2015. Order no: [protected] and sub order number [protected]. My contact number is [protected]. I have received the differed and damaged product on August 11th, 2015. I called the customer care on August 11th, 2015. Snapdeal initiated the replacement process and initiated reverse pick up. However, Till September 2nd, 2015, reverse pick up was not been done. Every time I called snapdeal customer care, Customer care representative said only two sentence that "Give us 48 Hours and we assure you reverse pick up will be done". Meantime I have requested to snapdeal please initiate the new product as it may happen the product will be out of stock. Finally the day has come when the product is out of stock. Snapdeal very happily initiated refund. I have been chasing snapdeal for almost 22 days for replacement and I think snap deal was unable to do anything except asking me to wait for the product to be sold out. Because of fault of snapdeal I have to pay more price to buy a the same or different product. Snapdeal is not ready to pay any compensation. When I order the product the price was around 23K and before product got sold out product was priced 33K. Snapdeal agreed their fault but not ready for any compensation. Also 1st level of manager was not having enough patience to listen my issue and provide me better resolution.

Dear Sir, Order ID [protected] I am Sandeep Korivi..Mobile No. [protected]..I placed an order [protected] on 27th July 2015.I got my product on August 3rd, 2015 & placed my order through debit card. Earlier in SNAPDEAL WEBSITE you mentioned 10% CASHBACK by using debit card of SBI on offer product what i have placed & you also mentioned you will get CASHBACK on your product by 31st August 2015..Till today i didn't get any amount credited to my account.Kindly resolve my problem as early as possible.

I ordered Sparx Beige Floater Sandals (order no. [protected]) on 3rd July and received it on 8th July. I had some issue with the size so I made request for exchange but it was not available with snapdeal so they automatically initiated my refund on 11th July and the returned item reached them on 15th July but I still haven't received my refund yet though it has been more than one and a half month. I mailed to their customer support thrice ( ticket # 06563267, # 05913100, #[protected] but with no avail. Every time they say We acknowledge the receipt and will respond to you within next 48 hours. But no one has ever contacted me from snapdeal. I want to take serious action against them. Their number doesn't work either and charges are applied even when it doesn't connect to customer support. Please help me in getting my money back.

I had purchased dress material from snap deal website in but the material I received is defective .instantly I call them to replace it but no response I he'd received I call 7-8 times but every time they told me your complain is being processed and said the coriour boy coms to exchange your dress material but nothing is happened like this please help me .my registered snap deal no is [protected]

Due to non delivery of product(ORDER No. [protected]) and making false promises day by day for wasting my approx 1 month time by making false promise and for blocking my amount. I want compensation of Rs.100/- per day for the total waiting period against this order, because company is liable for this penalty for wasting my precious time and not to make false promises to other customers in future.

Order Id: [protected] (Mi4i Phone) Complaint No: 06363239 Date of receipt of product: 19th Aug'15 Compaint registered on Snapdeal- 25th Aug'15 I bought Mi4i phone from Snapdeal. There is a call dropping issue in a phone and even its been hanged a lot! But, snap deal is not ready to replace the product. I called Snapdeal on 9th day after receiving the product. I've been told that you call us affer 7 days so you need to take it to Xiomi Service station. How can i come to know about such issue in just 7 days? How come 8-9 days old phone be taken to service station? What customer services Snapdeal is providing to the customer? My issue is already esclated to the several level but no resolution as of now.. how many days it will take? Regards Shweta