Snapdeal.com Complaints & Reviews

Dear Sir / Madam, I have not received my HDFC 5% cash back for any of my order done by HDFC Debit card. Order No :[protected] for my LED TV ordered on 3 rd March. Also following cash back in my HDFC card for following orders are also pending : [protected] & [protected] & [protected] & [protected]. In offer it is mentioned that I will gey 5% cash back in my HDFC Account. But till now i have not received any amount. Please look into the issue at earliest. My Details : Name : Arjun Gupta SnapDeal Login ID : arjungupta.[protected]@gmail.com Ph : [protected]

Sub : Complaint against Bank Fraud and possible link with HACKERS with SNAPDEAL AND VINLINE ENTERPRISE PVT LTD With reference to the above would like to inform you that on[protected] self had visited VINILINE ENTERPRISES PVT LTD(TOPSIA) to book a bike, where in the manager had swiped my SBI card on SNAP DEAL web site, initially he swiped twice but could not succeed the transaction latter he swiped by HDFC debit card and the transaction was completed. Today morning when I was checking my SB a/c an amount for Rs 6000.00 (Rs 3000.00 each) amount was debited from my SBI A/Cs, self had immediately called the [protected] Snapdeal Customer service and had a talk with Ms Shibani & Mr Maynak They informed that the amount will be reversed and the amount will be refunded, and had also informed that there will be a verification call from Snapdeal office Delhi for verification. After 30 mins a call came from Mr Rajiv Gupta from [protected] stating that he is from SnapDeal and the amount will be reversed to my account, surprisingly he had all the details of my purchase and also the amount which was wrongly debited from my a/cs. He asked for the debit card number after self have given him the debit card number had a doubt and immediately checked my a/cs statement and found that total 21989 amount has been debited from my ac/s in 3 transaction – Rs 9990 + rs 2999 + rs 8000. Self had immediately complained the same to Snap deal and had spoken with Ms Gurpeet & Ms Lochan & Ms Swetha .and they claiming that they will not be responsible for the amount debited, they will verify the same with their ac/s team and confirm. Its my earnest request to you to kindly assist to catch the culprit who had debited Rs 21989 from my ac/s

Hi, I have return 2 items its more then 15days over still i have not got my cash. I have received call from snap deal last week i asked how to get cash . Your people suggested to select option an Page SD or transfer account so i have open my profile and am trying to select two of them on option either cash either account transfer but it was not showing any aption.. Pl find the screen short for refer Regards Nagesh [protected] Your Order No. : [protected] Order Placed On :[protected]:23:57 Order Details: S.no Product name Product Code Status Unit Price Qty Price Pre-order Amount Subtotal 1 Home Needs Revolving Punch Plier [protected] Track Shipment Delivered on Thu Apr 30 20:28:00 IST 2015 Reverse Pickup Received Delivered on Thu Apr 30 20:28:00 IST 2015 Rs. 480 1 Rs. 480 N/A Rs. 480 2 Astrum USB Key Board & Mouse USB Keyboard [protected] Track Shipment Product returned by courier Rs. 663 1 Rs. 663 N/A Rs. 663 Customer Information: MS Arjuns Retail MAX Email: banashankari.[protected]@landmarkgroup.in Mobile: [protected] Shipping Information: MS Arjuns Retail MAX Arjun's Retail Franchisee:- MAX Muncipal No.275 Sai Teja Arcade, Kathriguppe Circle 100 Ft Ring Road, Banashankari Bengaluru-560070 www.maxfashionindia.com Tel:[protected], Opp Pizza HUT Bangalore - 560085 Karnataka Total Amount Rs. 1143 Delivery Charges (+) Rs. 0 Paid Amount Rs. 1143

Hello, I ordered product on 25th of May and on site, message is showing that we will deliver in 2 working days. I wait for 3days and when i called to snapdeal customer care, he told me that product is ready to dispatch but they don't know why it is not dispatched and when i told him that either cancel my order or deliver my product ASAP and then he told me that we will deliver in next 48hrs. After 1 days when i called again to customer care, he told me again the same massage and i was shocked when he told me that product was not available in one of the seller and that why is not dispatched but now is ready to dispatch and it will take minimum 4days and maximum 7days. He display wrong message on site to get costomer cheating & confuse. Is really frustrating because i need that product in urgent basis. Item name : Usha 55 Litre Honeywell CL 601PM Air Cooler. My Snapdeal Order ID : [protected] Please take necessary action Regards, Sreekanth.K +91-[protected].

My sister has alredy register this phone and buy this phone today from snapdeal and i register this phone i don't known my sister already ragister this phone and buy this phone is't i go on snapdeal website to cancel my order but this order is not cancellble

Hello, I ordered product on 20th of May and on site, message is showing that we will deliver in 2 working days. I wait for 5days and when i called to snapdeal customer care, he told me that product is ready to dispatch but they don't know why it is not dispatched and when i told him that either cancel my order or deliver my product ASAP and then he told me that we will deliver in next 48hrs. After 2 days when i called again to customer care, he told me again the same massage and i was shocked when he told me that product was not available in one of the seller and that why is not dispatched but now is ready to dispatch and it will take minimum 4days and maximum 7days. He display wrong message on site to get costomer confuse. Is really frustrating because i need that product in urgent basis. Item name : Reebok Gray Running Sport Shoes My Snapdeal Order ID : [protected] Please take necessary action Regards, Suresh Kumar +91-[protected]

Hello friends, Please consider this for information and is only an alert. My wife and I had extremely harrowing experiences with SNAPDEAL and wish to draw your attention. First off, Snapdeal is a fraudulent online market that has dubious, wishywashy and non-uniform polices and the sellers on this website are pretty unscrupulous. My wife purchased Queen size comforters from Snapdeal website twice. On both the occasions, we found that the length of comforters was five inches shorter in length than what has been described on their website. We had to return both the items as it did not serve our purpose and had left us disappointed. I purchased a large appliance from them and at least 3 features described on Snapdeal website were missing in the product sent to us. The model number was correct but did not have the features described on Snapdeal website. The description of the appliance was purposefully exaggerated and was that of a high end model. After much deliberation, they accepted their mistake and agreed to take it back. I had to undergo the pain of getting it re-packed and delivering it to them through an ill-behaved courier agent of Snapdeal. I must mention that during my conversation with the customer care staff and a senior executive of Snapdeal for a grave mistake on their part, their response was indifferent, unprofessional and unapologetic. They tried to divert the issue initially by giving lame excuses trying to hoodwink me and were talking with airs. In the end, I wasted my precious time for 3 weeks trying to buy stuff, return them and get my money back. Please be aware that Snapdeal DOES NOT TAKE ANY RESPONSIBILITY FOR THE DESCRIPTION GIVEN ABOUT ANY OF THE STUFF ADVERTISED ON THEIR WEBSITE. They can only offer countless apologies like ROBOTS but never genuinely help or compensate any loss caused by stating that a compensation policy does not exist. I am sure many of the Snapdeal agents would track this review online and counter argue that either these were few of the unfortunate cases or that such a incident never happened. In fact, I must state here that many of my office colleagues had bad experiences with Snapdeal and are unhappy with them. I have narrated my experience to all my relatives and friends who agreed with us that we have been unnecessarily harassed. We have decided never to shop from Snapdeal. Please avoid buying from Snapdeal at all costs. An extremely aggrieved customer.

Snapdeal Order ID: [protected]‏ I had ordered a Dell Battery on Snapdeal on 2nd April which was delivered to me on 7th April. The battery worked fine until 9th of May post which it was getting detected. As it had 3 months warranty I decided to call Dell who honored the warranty and sent me a replacement battery as per the part no of the battery shipped by Snapdeal, only to realize that the original Dell battery with part no RM661 is for a latitude machine where as i have a XPS M1330 machine. The Dell corporate escalations team gave it to me in writing (Email) that the battery sold to me by snapdeal is not a Dell genuine part and hence i will have to contact snapdeal to fix the issue. I contacted the snapdeal customer care last week and the representative asked me to forward the email sent to me by Dell to their email id [protected]@snapdeal.com, i forwarded them the same. Then they called me a couple of days later that they haven't received the email and hence i forwarded them the email again. Its been 2 days since the email has been forwarded however no action has been taken yet. I have paid Rs.1583/- for a fake product and i would like my money back.

I ordered lenovo G50-70 laptop (I3 processor, 1 TB harddisk, 4Gb RAM) through snapdeal. Within 3 days the courier service called & informed my laptop is at the door step.paid (Rs 24380) cash up on delivery.It looked exactly like laptop from the outer cover.In the invoice & on the outer label of the product it is mentioned lenovo laptop.Upon opening the outer box found an inner box.Opened the inner box as well & what i found was a pair of nonstick pans which would be around Rs 700. This is not mismanagement but purposely done by them.Because in the invoice & on the outer cover of the box it is sticked lenovo laptop, its configuration & the price. Called snapdeal a couple of times .They don't have any seriousness .Each time a different customer agent picks the call who doesn't have any idea about the products status.They will readout their scripts continuously like "i will help u sir, i deeply apologize" and all.But no help has been offered to me.No one calls from snapdeal either.It takes 10 minutes to connect their customer service agent & they don't even have an answer why this has happened.Only thing they know is to eat up customers money & say a sorry.After this incident showed up this incident in the social websites & the reply i got was snapdeal does this with high amount deals.If it is Rs1000 or 2000 they will deliver but for Rs 10000 & above forget about the money & right delivery. Thanks for letting me express my feelings Bineesh Thekkan [protected]

I had given an order to replace my order of puma axis iv xt dp black Size:7 shoes with puma axis iv xt dp black Size:8 shoes which was accepted by you and i was promised to obtain Size:8 shoes, but surprisingly I received SIze:7 shoes again.The mistake was accepted from your side after which, I again placed an order to replace my size 7 shoes with size:8 shoes but shamefully i have received a message of shipment of Size 7 for my order . I am fed up of repeatedly taking delivery & asking for a replacement due to your mistake and sheer mismanagement.

I tried to purchase a Lenovo laptop on Monday 25th May at around 10pm. Though the Order did not go through, an amount of Rs 28k was promptly debited from my Bank account vide Bill Reference no. CCACE2QJJ918. I got a SMS from Snapdeal saying my order has not been processed and that the refund will be processed asap. When I called Snapdeal customer service at around 10:30am the next day, I was told the same thing i.e. my Order was not processed but rather Refund will be processed. At around 4:30pm the same day, I was surprised to get a SMS from Snapdeal, that the Order is very much in the system (after almost 10 hours !!!) . I wish Snapdeal had given me the right response than mislead and misguide me. Hence I wanted to officially cancel the Order but my experience has not been great. The website does not even allow me to cancel the order online, despite me trying several times. On calling your customer Service number, I was shocked and surprised to hear that the Order can never be cancelled and the laptop will be delivered to me. Firstly why is the provision given for a Customer to cancel the order ? Secondly for an Order that was never in your system until 4:30pm today, why is it being forcibly sent to me??? Snapdeal was adamant that I take delivery though I did not want the product. I started getting calls thereafter (they were apparently sleeping until I sent strong emails copying their CEO that I will be initiating legal action against them). I am contemplating a legal case against SNAPDEAL for a) deficiency of service and b) fraudulent processes followed to cheat a customer. It was their Customer Service executive who promised me refund within 48 hours when the Order was non existent in their system. SNAPDEAL HAS LOST A CUSTOMER FOR LIFE !!!

Sir few hour before I am complain for my psp console then your costumer care said that we refund cash on your sd cash then he said that he transfer cash on my account [protected]@gmail.com which is open on snapedeal but when I log in it then Google said it is invalid then I make a new account [protected]@gmail.com so I requested you please send my sd cash on this account

I purchased an electronic drumkit worth 70, 000 from Snapdeal. While making the purchase, the website estimated the delivery date to be within 2-3 working days. I believed these m*****[censored] and ordered. After two days, they updated the shipping details to be within 7 working days. I forgave them, assuming it was just an estimate and may not be true in all cases. But my product was not delivered even after 7 days. They took about 10 days to deliver my product after having to fight with Snapdeal customer service. The most disgusting part was Snapdeal was trying to escape the situation by blaming it on Gati.com because they're the ones shipping. Clearly Snapdeal's delivery estimates are not in-sync with Gati.com and its their fault. If that wasn't shameful enough, one of the drum parts stops working within just 10 days and now I'm struggling to get it replaced by MusicGarage.in. Again I've been calling and begging them to replace this one part and they haven't bother even to revert back to my email. I hope we can really sue these fraudulent companies for looting innocent people of our country. They think they can take us for granted.

Snapdeal is doing rubbish thin like begger..!!! I Brought one product from snapdeal and i have returned it back but but they do not have returend my money back.. how big online website snapdeal is and how this org is doing..shemless..!!! I think i need to in consumer court for this..

I have bought a VOX K5 Android Smart phone, ITEM CODE:[protected], ORDER NO:[protected], online shopping from Snapdeal on dated 12 Feb. 2015. when I charge it the battery becomes full charge but after one(1) hour the battery become full discharge. Then I contact with VOX Service center contact no: [protected]. But no is picking up this phone . Not sure what to do next ? My mobile no : [protected]. Please help as no use of buying this mobile.

I bought a netgear router with you on snap deal through online shopping, but didn't received the actual product as shown in the screen shot on your webportal and i am not satisfied with the same product as i am expecting the features and functions as well as you shows in screen shot, there are no button for wifi on/off and power on/off. I want you to replace it immediately... plz

I had ordered an IFB Microwave model : IFB 25Ltr 25DGSC1 through snapdeal on 18th May product has been delivered to me on 25th May after 7 days and I found that product is defective and not working .
When I raised the return request of the product then they are saying that it cannot be returned now. I dont want this product now and want to return this as I dont need this defective product. Please assist me in getting my whole money back from them.

Order ID: [protected], Placed On Mon, 18 May, 2015
Model : IFB 25Ltr 25DGSC1
Order Delivered : 25th May
For return I raise the request on snapdeal customer care on 26th may but they denied.
I dont to get my brand new product to be repaired please I get my money back from snapdeal.

I had ordered Bpitch Towels through snapdeal on 30 Jan 15. The towels were delivered on 04 Feb 15. The quality of the product was very poor. The original cost of the product was Rs 1000/ and on Republic Day the offer price was Rs 299/ as per the site information. Money was paid to the Courier Service and immediately a complaint was registered with snapdeal customer care. Since then atleast 25 mails have been exchanged between snapdeal and me. Each time snapdeal had promised to credit the money in my account as SD Cash which could be used for my next purchase. The e-mails in this regard from snapdeal are with me. However, till date no SD Cash has been credited to my account. In case required, copy of all mails in this regard can be sent to you. You are requested to intervene and resolve the issue. After Having on a Search Google, I Got to Know About CLICK2COMPLAIN.COM They Helped Me A lot & Recovered My Amount From Snapdeal. Best Wishes To CLICK2COMPLAIN.COM Good Luck For All Members.

I ordered a grand max..on 25th may... My order was cancelled after cobfirmation.. When u cant provide products on d price quoted u should not give adds...you are just misleading us.look in the matter and take some action immediately..i will also take legal actions otherwise.. your website have now increased its price abv 17000.. Dis is cheating If you want to maintain your goodwill Contact me asap ...n resolve my problem

sir i ordered mobile from snapdeal on 25 may that was india mobile day on snapdeal, but they cancelled the order stating that we have not verified the order, but the fact is i did not got any call for verification, and on 26 may i received the mail from snapdeal stating about order cancellation and they asked to order the product again, when i opened the site to book the the phone again, the price was increased from 11999 to 17012, which is not in my budget, I also mailed them that i am verifying the order when i did not got any call and i asked them to deliver the product soon. According to me reducing rate was just a publicity stunt. I am highly dissatisfied by their service. Kindly take some action and let them to deliver the product at the price on which it was ordered. Thank you Shiva behal.