Snapdeal.com Complaints & Reviews

I want to bring to your notice the way your company fools the customer. I ordered a Women wrist watch with Order no [protected] for my wife as it is her Bday on 6th June by Prepaying the amount INR 2617. Considering the delay in transportation I ordered it on 17th May 2015 itself. After placing the order, I got a message "your order is confirmed" After few days when I checked it for status, I got a message that "My Order is packed and waiting for warehouse pickup". Then on 25th May 2015, I got a message that " My Order is cancelled as the item I ordered is out of stock. I have lost the opportunity to gift my wife what she wants because of fraudulent approach of SNAPDEAL. Put yourself in my shoes and think. I have two simple questions. It will be my honor if you answer these. If Item was out of stock What was packed? If the Item is packed how it can be out of stock.? I have attached snaps of the above mentioned mails. Please go through it. After thinking a lot, I can conclude Snapdeal fools the customer in this way. You kept my money for few days and enjoyed the interest. The interest amount may be too small but I can make out that you have Thousands Of Customers who pay you before getting the delivery. What you think of your company. Customer is King Remember. We are not fools. If your company needs money you can tell me. I will sign a cheque or I will arrange the donations for SNAPDEAL. If you have some ethics left in our business, You will refund my money with interest or Pay for my order from your own Pocket. Please tell me the reason why I should not tell bad about your company to others and Why I should not publish these foolish mails by SNAPDEAL.

I am Anitha my mobile no is [protected].I Ordered on 23/05/2015 at approx 3:00pm Mamta Saree Green Leheria Faux Chiffon Saree with Blouse Piece worth of 399/-. the total amount was (399+399)and the amount paid by SBI Debit Card (Maestro) After the transaction was complete money was deducted from my account but the order was not placed and no order information is available on Snapdeal. Then we put a mail to help desk they replied continue shopping once again. then we place the order for same product same problem repeat once again.The total amount is(399+399). Please CONFIRM THE ORDER OR REFUND THE AMOUNT WHICHEVER IS POSSIBLE Bank Name : State Bank Of India Account No [protected]...

Hi, I placed the order on 12th May 2015 (Jmd Back Cover Iphone 4/4s Case - Gray), got delayed twice. Called customer care thrice. Representative who received call second time on 21st May 2015 said he has raised an "Urgent" complaint and somebody from snapdeal will contact me in next 48 hours. NOBODY DID. Called again yesterday (25th May 2015), was "guaranteed" that "somebody" will contact me in next 24 hours from logistic department and guess what "NOBODY DID". This is not the first time. I had to cancel my previous order with snapdeal due to same sort of disgusting services which forced me to order from flipkart and they got it delivered in 1 working day. I am extremely disappointed, annoyed and i don't think i'll want to order anything else from snapdeal in future. Rahul Verma +91-[protected]

Order ID: [protected] (1 Item) View Order Details Placed on Thu, 30 Apr, 2015 Men's Slim N Lift Body Shaper Status: Cancelled Processing Shipped Delivered Returned Cancelled company diliver wrong product. they picked the product by ronak kumar on order no. [protected] on 5th may 2015. on 5th may company canclled my order without any information.

I bought a Behringer C 1U Microphone on 22nd May 2015. The order was complete with my money transferred from my bank account. On 25th May, I got a mail stating the order is cancelled without giving any reason. The product was on 93% discount. Order ID: [protected] THIS IS PURE CHEATING.

Dear Sir/Ma'am, I Booked A Mobile Handset(Lenovo S850 Blue) on Snapdeal on 21st May'2015 at 3:55 PM & I've made online payment of Rs. 10724/- through Credit Card. A courier Boy Named Krishna Mohan Saxena from (Gojavas Courier Servise) delivered a Packet but when we opened the box we are shocked to see that there is a solid soap & a Used charger in the box. Couldn't find Mobile. Order Number is - [protected]. Please Resolve the Issue at Earlist otherwise i am going to complain at Consumer court against Snapdeal. I am also attaching Photographs of received courier for your reference. Waiting for your Response. Israr Ahmad

[protected] Issue Description : [protected] Snapdeal is making false product advertisements. I bought a product from them (Order ID: [protected]) on heavy discount - approx 90% off. I had not applied any coupon code which may violate the terms of conditions of sale. It was purchased completely as Diplayed on the snapdeal website for the asking discounted price. Also they can not say that it was out of stock since 2 days ago itself it was "06:10 PM, Sat, 23 May, 2015 Your order is packed and waiting for the warehouse pickup" If this was a bug in their system, Then they still have to honour it since the mistake was theirs. They can not sell a product on their website and later realize that they are selling it for too much of a discount and 3 days later cancel the order [protected] Loss Incurred : [protected] I was to purchase this same product (MRP 15990) for 2nd hand from a person. Unfortunately when snapdeal offered a 90% discount on their website, It was comming out much cheaper than me purchasing it for 2ndhand. Therefore I cancelled with the person. Because of this false advertisement by snapdeal, I lost out on my initial negotiations to buy this product from a friend and he has sold it to someone else. I can send you the screenshots with the date and time precisely when I cancelled with this person since Snapdeal had confirmed my order. I have all the necessary proof for this. Attached some snapshots below [protected] Expected Resolution : [protected] That they just deliver the product that I paid for. If they give an advertisement, and someone places the order without violating a single rule or applying any coupon and immediately pre-paid pays for the entire asking price of the product, then they should honour it.

Ordered a sony headset dell keyboard and a usb hub and the total amount was 2146 and the paid the amount by SBT Debit Card (Maestro) After the transaction was complete money was deducted from my account but the order was not placed and no order information is available on Snapdeal. Please CONFIRM THE ORDER OR REFUND THE AMOUNT WHICHEVER IS POSSIBLE Bank Name : State Bank Of Travancore Account No[protected]

Ordered the product on 16th-May, got delivered on 22nd May with nothing other than the the Fan working. Called Snapdeal CC on 23rd May, Sat complaining about the same - got pushed back saying reach out to the Vendor (Crompton) for problems. Most pathetic experience so far with any of the online shopping portals. This is my last email before i reach out to Consumer court and write a nasty note to Mr. Behl.

Dear Team, I had ordered a product from Snap Deal (Voltas 18 Ltr VA-P18M Personal Cooler). Order ID: [protected], Placed On Sat, 23 May, 2015. Ordered is delivered today on 25th May. Remote is missing in the shipment. Please check and let me know. Manas [protected]

Respect, Sir Again i am facing a big problem with snapdeal. I am totally tried to this. Please take appropriate action on this matter why are you harrasing me sir my snadeal order Id-[protected] . I am really very disappointed now I purchased Canon E510 Printer online from snapdeal.com on 15 May 2014 for Rs. 4054 /- and it was delivered on 24 May 2015. I received My Order today when I opened the seal of the Printer box i am totally shocked Seller has resend me same product which i have return back to snapdeal order Number-[protected] On 2 may 2015 in the same condition not cartridge and no power cable and box is look like damaged please take back your product and provide me replacement as soon as possible other wise i will assure you i will take restrict legal action action against you please solve my case in a day. I believe you know the power of the Internet. Please don't test patience of general public.. i am not wrong then why you are Harassing me.i had already sent you many mails and calls but you are not taking it seriously, i am not in mood to do more mails, and call, . reply solve my case in a day . I want my new printer if you are failing to replace in a 1 business day then we will will sure you. we will take restrict legal action on this matter for my right. I will not buy anything again and i will surely stop others too.I will go to consumer court cheating me like this. In grief and mental stress..snapdeal is giving me this kind of mental sufferment which is not a good.I will go to consumer court if this doesn't get resolved in a day.Heights of irresponsibility with all proof how you cheated me asloigoing to share this matter in news paper and social media Please Provide me replacement with new seller in a day I hope that I do not have to take these steps and look forward to an amicable resolution of this issue Thank's Nitesh Kumar Singh

I have purchased HTC desire 620 mobile phone on 1 march and there is defect in touch screen so I submitted it to HTC service center after 15 days they repaired it and still touch screen problem is not solved so they provide me DOA latter that says piece is faulty so I contacted snap deal and they gave me assurance they will give me refund but since 1 month they are just not taking action against my complain as well as not provinding me satisfactory answer

Sir, Today dated 24 may 2015 I placed a order for a hero maestro black colour. My balance of Rs 3000 was deducted from my account but showing payment gateway error please try again in snapdeal site. Now there is no mail in my mailbox regarding product number and also not showing in snapped account. Please do needful I would be thankful to you. Details are as follows POS [protected] at snapdeal PayU txn#[protected]. Email [protected]@gmail.com A snapshot of above transaction is also attached. With regards Suraj kimni

i have got totally blank parcel Hi my name is heeralal jangir.I had ordered a Nokia lumia 630 single sim on 12th may 2015, the promise date of order delivery was 19 may but I got it on 23may 2015.my complaint reason is not late delivery .I got my parcel today itself and when I opened the box it was totally blank, I was shocked for a minute.there was nothing in the box with out bill of product.I called customers helpline, they told me we will investigate and our team call you back in nnext 48 hours.I know that I can't get refund easily. I done first mistake in my life . My order id is [protected]

I had placed an order no.[protected] on Snapdeal for online shopping of Digitek Selfi Stick Wireless bluetooth (Multicolour). When i received the delivery found that they sant me the local china made brand selfi stick with bill in name of Digitek Selfi Stick Wireless Bluetooth in place of Digitec Brand. I returened the same than again they sant the same local china made brand with bill of Digitek Selfi Stick Wireless Bluetooth. Than again i returened and after replacement the same local brand china made with bill of original brand. This has aleady caused much mental distarbance and pain to me i unwillingely accepted the local china made brand againest Digitek Selfi Stick Wireless Bluetooth because SNAPDEAL IS NOT VARY ABOUT HIS REPUTATION but i was frusteted therefore i accepted the wrong product. Rakesh Sharma 6-B-39 Mahaveer Nagar III Kota 324005 Rajasthan

I PAID 37441 X 2 for 2 iphones in October. Company sent fake phones. Realized its mistake and refunded for one. and withheld for another. Out of loss of Rs. 74882 /- PAID IN CASH ON DELIVERY, half has been recovered. Still Rs. 37441 is at loss. And not to mention 8 months of harrowing. Received fake iPhones on 22Oct 2014 The company asked to send photos of the product. I told them that I have not opened the complete packaging, because even with half open packet, the phone inside is showing not to be iphone. clearly the package is tempered. No invoices were received along with the parcels. So, I asked for the same through communique. Subsequently, I was emailed the invoices on November 9, 2014. The invoice showed imei number which was unverified from apple.com verification page. On 10 November 2014, I received a mail from snapdeal stating that your department had tried calling me multiple times and found me not reachable. I did not receive any call and I had also given my alternative number. The imei numbers contained in the invoices were fake as independently verified @ www.Apple.com. These invoices clearly show that a fraud has been perpetrated against me as original phones demanded by me have not been sent. After this, many times I reminded for revert for the dispute resolution. On multiple complaints, customer care department agrees to provide for refund for one phone, order ID ================== [protected] ==================and I received a mail stating the refund was made in January 2015 after 3 months of complaining Thereafter, for another phone, Order Id ================== [protected] ==================, I have been constantly chasing the issue with the customer care department. At times the executives requested more time to look into the details. Other times, the executives informed me of having closed the case on advice of the legal department stating that proper goods have been delivered. This was done without speaking to me. On 7 February 2015, I again sent you the pictures (as i was asked to) Order ID [protected], asking for the refund for the same. After sending endless emails and phonecalls, i have almost written off my loss. Seek your help to recover my loss.

I purchased a shoes from snapdeal its was not gud so I return back to snapdeal they got it back the shoes but they are not giving back the refund amount I think last one month I having this problem I complained here allso then they are cld me and said with n 24 hour the money will get but I didn't get my amount snapdeal is the most cheapting online shopping

hi myself Gurbhej singh. I live in Sydney. Today when i checked my G mail account, i got six Emails from snap deal (1st thanks for create snap deal a/c, 2nd for your order has been dispatched and 4 more mail like that) I was shocked to see that emails because i did not create any snap deal account. fortunately i got a link to reset your password and i follow that link, reset the password and cancel that order. Then i checked who did this, he name and address of that person is below Name- Jasbir singh house no- 50 line no.2, hindu basti, gulmuri, jharkhand 831003 his contact no is [protected] I try to contact him but he did not pick my call. How anyone can use my email id and create A/C. there is also fault of snap deal's website. anybody can create account directly on snap deal, the web site don't verify it. my contact no- +[protected] (call & whats app)

I have ordered mobile phone through snapdeal on 20th may. 3 days got over still in track order is showing as processing only.expected delivery date is showing as 21 may now alredy 2 days got over.based on depending location earlier i had received lots of product from same web site within one day.even i have called to the customer care number twise they whr telling once we dispatched it may take 5 working day so based on tracking id it is still not dispatched.its an urgent requirement for me. so here im requesting you to please let me know the exact date and time details as soon as possible

I had purchased a Columbus grey shoes of size-8 but unfortunately the size didn't fit me so i ordered for the replacement but the product which i received was not the one i ordered and that too of size-8, so again i ordered for replacement but after checking my order status on my snapdeal account and confirming from the snapdeal customer care i came to know that again they are sending me the shoe of size-8. I only wanted the columbus gray mesh/textile running sport shoes with size-9 but i don't know how many times snapdeal will replace my product so that the right product is delivered. Here are my order ids 1. First Order ID--[protected] 2. Second Sub Order Code--[protected] 3. Third Sub Order Code--[protected]