May 20, 2015
Updated by kavyashree jagadeesh Hi, May I please get an update on our request to get the product delivered. As
we understand that there was a problem in pricing during our order
placement but I don't think it takes so much time for SNAPDEAL to
realize that mistake. The offer on App was there for 3 days 8, 9 and 10,
it was not corrected at that time and now we suddenly get a message
saying order is CANCELLED because of a reason never expected from
Snapdeal.com and it is not acceptable for me as a customer. Please take
proper action on this and deliver this product at any cost. I
donot accept any apology or compensation from SNAPDEAL other than my
product delivered. Already I have placed a complaint in consumer forum
on this, if this is not settled I would not mind to go further.
Eventhough we are calling them from yesterday, they have nothing to say other than apology. Keeping the fact of no mistake has happened during order placement or payment processing from the customer, I request to get me the product I booked for.
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team