Snapdeal.com Complaints & Reviews

i had ordered fastrack woman's watch from snap deal, my order no is : [protected], and the watch that is been delivered to me is not the one that I had ordered. i had ordered two watch, 1. fastrack analog brown watch for women 6085sl01 2. fastrack analog white and silver watch for women i have attached a screen shot of what i had ordered snap deal it is very disappointing that product that u show is different and what is being delivered is different i need a solution to it as soon as possible

Hi, I have placed Order on Snap deal.com on 27 Mar, 2015, I have placed order for my Sister to Odisha, She is received on Tue, 31 Mar, 2015 by Courier Bluedart. Next day only i was iform t to Snapdeal customer support as well Bluedart customer support, i sent mail also, i have sent some images what i was received from Bluedart., your can tracking imei number where is it, trust me i loss huge money. After that i received call from Snapdeal head office, they told your cash is under processing, with in 7 days get back refund, Still not any updated any refund, pld help me Am received from Snapdeal 1st time Greetings from Snapdeal! Please accept our sincere apologies for the inconvenience. Please note that your complaint against the order number ([protected]) has already been escalated and our team is investigating the same. We will update you with the resolution at the earliest. The complaint number for your future reference is 18037677. We appreciate your patience and co-operation in this regard. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com Am received from Snapdeal 2ndt time Greetings from Snapdeal! Thank you for showing your interest in Snapdeal.com. We request you to elaborate your concern with the complaint number or order number. If you have any questions or comments regarding this matter, please feel free to discuss. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Am received from Snapdeal 3rd time Dear Sairam Batal Greetings from Snapdeal! Please accept our sincere apologies for the inconvenience. Please note that your complaint against the order number [protected] has already been escalated and our team is investigating the same. We will update you with the resolution at the earliest. The complaint number for your future reference is 18037677. We appreciate your patience and co-operation in this regard. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com pls feel free contact [protected] or [protected]

Hi, I placed an order with e-commerce website Snapdeal on 29th of April 2015 and also received a confirmation on email & phone that the order has been successfully placed. I called up at Snapdeal on 1st of May when i notice the tracking status as “Your order is packed and waiting for the courier pickup”, since this was the estimated dispatch date. I received a polite response and confirmation that the order has been placed, not to worry, they will check why it has not been dispatched by now & update me accordingly. By the same time i received another message on my phone that the order is ready with seller & will be shipped anytime within next 48 hours. To my surprise i received a feedback call regarding the product & services on 3rd of May and i told them that i have not even received the product & also the tracking staus on their website is still unchanged. In response, the lady confirmed that she will look into this & will provide an update soon. After no response, on 4th of May i lodged a complaint at Snapdeal website for which I received two separate acknowledgement emails & assurance of actions. However to my utter surprise, on the night of 5th, i receive a message on my phone that my order has been cancelled without any reasons mentioned. I immidiately drop a note replying on the acknowledgement emails i received and asked the reasons for cancellation. After no response to my email queries, i again called up their customer care today (on 6th of May), i first had a word with a lady & then with their floor manager Kapil Kumar. They both were apologetic & sorry for the inconvenience caused and told me that the order is now out of stock which is why it has been cancelled. Kapil offered me to provide alert whenever same product will be available with them & INR 100 discount. However i dont want any additional discounts or compensation towards the time i invested in follow ups, but just the same product at same price as early as possible. Mentioned below is the order details for references. Order Number: [protected] Order Date: April 29, 2015 Item Name: Mardi Gras Leather Sandal Quantity: 1 Price: INR 1700 Shipping Charges: INR 0 Total Amount: INR 1700 Delivery: Standard Delivery Sub Order No.: [protected] Estimated Dispatch by May 01, 2015 Estimated Delivery by: May 06, 2015 Payment Terms: Cash on delivery Any help in this matter is highly appreciated. Thanks. Amit Chopra Mobile: [protected] Email: aaryan.[protected]@gmail.com; chopra.[protected]@hotail.com

I alok kumar ordered Taparia universal sets1001 order no. [protected] which you had to deliver on 28/04/2015 finally.The payment has already been made online. But unfortunately the itom is undelivered to me still after 7 days . I have contacted several times on [protected] but with no response.Please look into the matter urgently and oblige without further delay

I purchased sandisk memory card online through snapdeal. After some time I realised that it has formatting problem. When I contacted the sandiak service centre . I came to know that its not their brand product. My memory card is under 5 year warranty. but snapdeal cheated us. I want fake memory card to be replaced with a genuine one.

i received order no [protected] on 03 may, 2015 mobile iberry auxus beast. There are many problems in this mobile phone its not work properly.the quality of phone very bad. i want to return this order and want my money back. i also send mail 04 may 2015 email id- [protected]@snapdeal.com but there no one response.Please solve my complaint and tell the best & easy way to returning. i have also visit snapdeal website to fill return form but its not working. The option return/replace is not working .so please solve my problem. thanks davinder singh [protected]

I have purchased 1 Tb wd internal hard disk. When I connect this hard disk with computer, it does not work. Therefore I went to a servicing center to get the warranty. When the officer check the warranty period of that item, it could be known that item's 6 months warranty has already expired and that product was an old piece used and thrown by another person.

Hi I purchased wall hanging from snapdeal recently (order number 581372) worth Rs. 795 and i did not like the product so requested for reverse pick up which happened on 22nd April 2015 but within an hour my wife realized that instead of giving wall hanging she handed over another gift we purchased from other website worth Rs. 3000 to pick up boy and he also did not bother to check reverse pick up slip on it. We immediately (within an hour) contacted delivery boy after which he said load has been connected for Delhi you please contact snapdeal, I called snapdeal immediately on 22nd April and assurance was given to me that i should not worry i will get my product back (which was handed over by mistake to delivery boy) she told me snapdeal will update you in 24 hrs, nothing happen in next 24 hrs i called them again on 23th April 2015 i repeated the same story and then again assurance of action in 24 hrs was given but i did not get any status, I again called back on 24th and 25th requested them to please return it back as it's a gift for my friend weeding they assure me again that i will get my product back and snapdeal team is working on it. On 27th April 2015 when i called them again to know the status they told me sorry your product has been lost in our warehouse i was shocked after chasing relentlessly for the status of my product for 5 day's what snapdeal team is telling me they have lost the product and told me i will get back my refund of Rs. 795. I told them value of the lost product was Rs. 3000 (i have invoice for it) but they said they cannot do much about it. I am continuously writing to customer care team but i am not getting any revert from them. How come my product got lost when i was chasing snapdeal team for it for 5 day's it simply means either no action was taken for my complaints by cs team or left hand (customer care) does not know what right hand (warehouse) is doing. Anyway i cannot fritter away my hard earned money because of lethargic, careless and ignorant efforts of snapdeal team i need my product back or equal compensation for it.

I've ordered an earcuff from snapdeal, and it's been almost 15 days, since i haven't received it. I've got a text from the courier department, that they're on the way and about to deliever it respectively on 23rd o'april, but unfortunately, i ain't received my product. i'm so disappointed with the careless that you people have made. Also ma money has been withdrawn from my snapdeal account without the successful delivery of my product. kindly take a positive action regarding my complaint. Thankyou, Regards Swati Bbardwaj

Hi, I am krunal Dodiya I have bought total 20, 000 of accessories of Computer like motherboard, RAM, Processor etc. its already 2 months and still i am not able to start using my PC, i tried to contact them.. but no reply and everytime they just say that .. we are forwording your complaint. They have suggested going to intel care if any product not working and i also went there... they have replaced me a new one but it seems that the model of processor and motherboard are working very less. all Engineer i have met said that this model is failed one and it works sometime only.. Now What i Do.. SnapDeal not even refund it but says to arrange for DOA certificate from Intel.. i have gone to intel care for 3 to 4 time regarding this.. but still not any good support from both.. i have paid complete amount to snapdeal.. Feel like being cheated.. If anyone can help me or suggest... mobile [protected]

My Order ID: [protected] I have booked symphony air cooler on 30.04.2015 and the delivery date is on 3-5-2015 and upto now i have not received my order.So what action is to be taken from your side and i want to cancel my order because i have purchased new cooler from local distributor and i don't want it now. I have contacted customer care and he said it cannot be cancelled. If order cannot be cancelled why don't you delivery in time. Regards, U.Pradeep Mobile: [protected]

Dear Sir/Ma'am, This is to informed you that regarding my Snap deal cash(SD CASH) Rs.349/-, I have requested many times to Snap deal to refund the same to my bank account, which has not done since last 2 months. Every time they are fooling me.My order number is- [protected] & Complaint no[protected]. Below I am sending their latest received mail sent to me for further details. Please look into the matter & help me to recover my hard earned money from them. Regards, Sushanta Kar M-[protected]/ [protected] mohammad khan, Apr 30, 16:53: "Dear Sushanta Kar, With reference to your complaint number 17562085, we would like to inform that for your order we are INITIATING the REFUND process for order number [protected] . Since you've paid the amount using credit card/debit card/bank account, you’ll receive your amount back to the same account. Please note that your amount will reflect to your bank debit/credit card within next 4 business days. We hope we've solved your issue to your satisfaction. We again apologize for the inconvenience caused." In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com

I had purchased a Pioneer Car studio from Snapdeal.com, order no. [protected]. I had received the product in 4 days however the remote of this stereo is not working and the Pioneer customer care says they will not service the product if it is purchased from Snapdeal. On the bill it is mentioned as 1 year warranty however the Pioneer customer care is refusing to service / replace the product. On speaking to snapdeal, they have no answers to this and only asking me to return the product. Is this the service given by such a reputed brand? Please get this resolved ASAP. Jaswir Singh [protected]

Dear sir, I have ordered a set of t-shirt from snapdeal that time the amount showing was rs.350.after placing the order(27 apr) they have mailed me that your order has been placed.after two days they had mailed me about the delayed in the shipping.again after two days they had mailed me that your order has been cancelled and please relplace the order and now the amount of the order are rs. 999. so sir this is my problem they are showing wrong information to grab customers.My order no. was [protected] Regards, Mohit bhardwaj

I got your order today (order no -[protected] united colors of bentton navy flip flops ) but i got same side pairs of slipper. both are right side .so i cant use this . also i ordered 7 no slipper and you send me 9 no slipper so I request you to replace my order

I had purchased a product from Snapdeal and had returned it the next day as I was not satisfied with the product as shown on the site.A reverse pick-up was arranged by snapdeal and the product was safely was confirmed by their executive.The confirmation was received by me on 17.02.2015 and requested for refund, which I was informed would received within 5-7 days.Since then I have been following up by sending mails, online complaints and calls till date and I haven't received the refund. Every time I have been asked for bank details and statement.It is becoming embarrassing now to follow up but I don't want to skip the amount as I don't have the product either. Will I ever get the money I have shelled out for the product which has been already returned? Thanks & Regards Madhuri

Hi Team, I was tried to order water purifier on 12th April but at payment gateway transaction get failed. But amount is deducted from my account. So I locked complaint to snapdeal with all require evidence. I got call from snapdeal it will take 7 working days to refund. after 7 days I was calling daily 4 days, I just got answer it will take 48 hours. After that snadeal start calling every after 2 days to tell me it will take 48 hour more. I am just seek of this answer from snapdeal. They don't have proper answer as well as proper resolution, This is such bad service from snapdeal. Now it almost 3+ week, I didn't received my refund. Details Complaint No : 18420306 Order No : [protected] Thanks Nitin Koshti

sir recently I have purchased above mentioned mobile through ur company but last 3-4 days it is not working. I am unable to reciving incoming calls and messages while same sim is properly working in another mobile. kindly sort out my problem as soon as possible. with regards Jyoti Sidana, order no. : [protected] SHIPPING ADDRESS Jyoti Sidana 23, G-2, Lajpat Nagar, Jagatpura, Jaipur, near 7 no. Bus Stand, Mamta Marble wali gali Jaipur - 302017 [protected] PRODUCT(S) DISPATCHED S. No. Item Name 1. Gionee Elife S5.5 Delivery Type: Standard Delivery Charges: (0) Track Dispatch Sub Order No. Dispatch From Price [protected] pune, maharashtra 18510 Estimated Delivery by: On or Before 06/Apr/2015 Total Amount : 18510 Total Offer Discount : 188 Payable Amount : Rs. 18322

Myself laxmikant shukla. I had placed an order on snapdeal for stk stereo headset instead of that they shipped me an Bluetooth headset now m trying to replace the product but the snapdeal company is not cooperating to our calls many a times we complained but they only give us reply that they will forward the complaint. So its a request to help me out. My complaint number is 00183203. Its being more than 15 days but still problm has not been resolved.

Product order id :[protected] Product name :Speed Dot Styles woman hand bag Order placed date:18 APR, 2015 Expected delivery date given:27 APR, 2015 Courier service :Gojavas courier service Order tracking no:UNISNPC5775324 Explanation : My product was ordered on above mentioned date but was not reached till now.Till now it was not delivered. There was being delayed in transit for two days and after reaching the product to my proper the courier service was went to deliver the product to wrong person and he rejected the product. The courier delivery boy even did't called to my contact number. Inspite of that they kept in their tracking website that i had rejected/cancelled the product. The product even did't reached me. GOJAVAS courier service it doesn't even kept it's branch address in their website to go and collect my product. Instead of that they are keeping the messages that "we will be at your address today keep your amount ready". From two days itself much time was wasted to me due to waiting for delivery of product. So, kindly please help to deliver my product as soon as possible and kindly try to avoid delivering products through GOJAVAS COURIER service as bluedart courier service is much better than gojavas. Regarding tracking information also gojavas was poor when compared to bluedart.