Snapdeal.com Complaints & Reviews

This is Kannan ordered Kawachi Portable Steam and Sauna Bath Steam Life-I03. My order number is [protected] and sub order number is [protected]. i have got wrong company Total Sauna bath (hitashi) which is not my order, that product also damaged. So you please send Kawachi Portable Steam and Sauna Bath Steam Life-I03 or refund the amount as soon as possible thanks & regards R.Kannan +91 [protected] mail id : embedded.[protected]@gmail.com

I am buying a pendrive cost rs 429 on snapdeal.I got 325 in my sd cash so I have to pay 104 from card.but due to some reason my order is not plased and my sd cash is deducted to zero. I use to login my snapdeal through facebook with user name shubham.[protected]@gmail.com and mob no [protected]...pls help me fast. my name is shubham singh

I ordered: Intex Outdoor Games(Includes both pump and tube) on march 2015 order id: [protected] I receive my product on 26th march 2015 The product was partial ie it contained only pump but no bathing tube., which is baffelling. For this product i waited a lot but snapdeal make me fool, they delivered only partial product to me. Also i have used a Promocode for this Product.

I had purchased a Kurlon Dream Sleep King Size mattress on 3/32015 (Order No: [protected]). The expected date of shipment was 9/3/2015.However the seller developed cold feet I assume considering that he was selling it cheap. So the shipment date was postponed to 12/3/2015 and subsequently to 15/3/15. Whenever I tried calling them they answered saying I would be contacted within 24 hrs with a resolution. When finally I started calling them everyday, on 23/3/15 they started talking about trustpay. I told them very clearly that the product was not cancellable all these days as the order had been confirmed and now since prices have shot up they are cancelling citing seller issues. The frustrating part is absence of any grievance redressal mechanism. There is no nodal office or appellate authority to approach with your complaint. I simply asked them to deliver the product as I needed the product and not the money. Since it was their mistake I expected them to get their act straight and do the needful. However even after reasoning logically they went ahead and cancelled the order without mutual consent. I wish to know if any of you have had similar experiences. Also I would like to take them to consumer court as the experience was actually very enraging. I've never put up complaints on consumer forum and believe in amicable resolution of disputes. I even put it in my mail. However they were least helpful. Can any forum member guide me regarding this matter. Warm Regards Dr. Prasad K

Hi Team, Here I want to register complaint against Snapdeal.com, that they are not delivering their products as per the expected Delivery date mentioned on the site when ordering, and keep on sending messages saying it will be delayed more. My Order ID is : [protected], Expected delivery date mentioned was 23rd, but its already 26th and Product is not shipped yet and I am not expecting this before 5th or 6th April. Can I request here, if you can please take necessary action against this delay as this is not as per trust Company policies. Thanks, Subroto

sir, I bought a blackberry z10 mobile from snapdeal, due to some issue i gave it back for refund. they asked my neft details and i gave them, they said they have initiated on march 8th (1sttime)and you will get refund with in 5-7 working days, but i didnt get refund .so after 7days i called them and spoken with them, they said some problem with neft details ., so asked me to send again .!i have mailed them all Neft details ! on march 18th again i got a mail refund will be credited into ur account with in 7 working days .now still i didnt get refund !!!

I ordered ( Intex Outdoor Games(Includes both pump and tube) on march 2015 order id: [protected] I receive my product on 26th march 2015 The product was partial ie it contained only pump but no tube., which is baffelling. For this product i waited a lot but snapdeal make me fool, they delivered only partial product only.

I had ordered a combo of 2 mosquito killer racket from Snapdeal. Com... Order id: [protected] They dispatched the product through xpressbees courier... after coming to my nearest hub, it is showing DELIVERED...recieved by SELF...BUT I didnt get the order delivered to me...

I purchased car audio and speakers worth approx 13000/- on 13th march 2015. I received the products without proper retail invoice. When i called AXA(SNapdeal's installation partner) they asked me the invoice for installation request to be taken. When i called Snapdeal for invice they gave me some delivery slip kind of invoice whic i sent to AXA. And they are refusing to take installation request and best part is no one is calling back and checking what the problem is. WHen i write a mail to them i get auto generated reply with complaint reqest number. Every time i call i get new number. Then i thot of returning all the products and they are refucing to take back even when it is covered under Trustpay. And in all these even the seven days return policy is void. I really dint know whom to approach. Coz they have only one customer care number and absolutely no nodal officers or escaltion matrix is in place. Please help. CHandan [protected]@redoffmail.com

I have had the worse possible experience with Snapdeal. They are absolutely callous and have no clue about what's going on. I ordered an AC 17 days back and still its not delivered..Its a big mistake and I will never ever use Snapdeal again...An AC is a standard product and I am cursing myself why did I use Snapdeal. My order number is [protected]. my tel is [protected]

I placed an order with No. [protected] .the item dispatched on Monday. The item was Karbon A108 Greymobile.Today i received the packet from postman and found that only some thermocol pieces in it.How can u help me.? Pls inform. The bill and details of phone also i got from that packet.The IMEI number also included. Pls help

Dear sir/madam I am pavani, i had ordered anju sarees multicolour printed, order no.[protected], price 360rs dated march 10 2015 it is mentioned that the estimated date of delivery is on or before 20 march 2015 but till now the consignment is not delivered as the status is mentioned that the product is delivered to sp-sur courier track no.EX[protected]IN.we are unable to contact the courier agent we are fully disappointed and dissatisfied with the delivery services and over all customer services of the snap deal.com, so please kindly requesting the concerned incharge to take immediate action on our consignment delivery as soon as possible our contact details- pavani, mail [protected]@gmail.com, mobile no.[protected], Address-4/1462, hanuman nagar, proddatur, kadapa district, A.P, pin-516360

Hi, On 18 March 2015, I placed an order for Sunflame auto clean Chimney (order #[protected]). 4 days passed by and there was no update on the site w.r.t shipment. When I enquired about the product, I was informed that they would register a complaint to sort the delay and get back to me with details while assuring the product would be shipped ASAP, 24th march being the last date. On 25th Mar I received a IVR call from snapdeal.com informing that the order has been cancelled and money would be refunded in approx 7 days. When I called the Snapdeal customer care for clarification I was informed that there was technical issue owing to which they cancelled my order and would refund my money and if I need the product then i ought to replace an order after the refund as per their policy. However, One needs to realise that if they did have technical issue to begin with then why did they not inform the same and cancelled the order on the day order was placed. Why did they require a week to process the order and create a false sense of assurance that the order is due for shipment albeit delayed. This lackadaisical attitude of snapdeal.com has not only resulted in wastage of my valuable time but also resulted in a setback of my entire schedule.

I have ordered a product through snapdeal.The courier service was red express.from one week i am following up with them, eveytime they told me that it will be deliver in an hour.The delivery representative name was Mr.Stephen(Red Express).I havent even get a single call, but when i am tracking my product, it was told that i was not available..With out even 1 call how can you conclude that. I am sure snapdeal will lose the customers if they are using this irresponsible courier servises

Order#[protected] Complaint#17520399 I am highly unsatisfied and disappointed with Snapdeal services. I did not receive invoice with the product delivered to me and still struggling to get it. After raising complaint with customer service, they were asking me for IMEI of the device to generate the invoice. Don't you think it is seller's responsibility to generate the invoice with IMEI and should not ask the buyer? Then after committing that Snapdeal will resolve the issue in 48 hours(as promised by MR. ARAVIND), Snapdeal sent me invoice "WITHOUT IMEI". It is really UNLAWFUL to generate fake invoices and that too without IMEI for mobile devices. On top of it, in hurry the seller name mentioned over the invoice was not matching with the courier slip I received. This is highly UNPROFESSIONAL behavior. I am expecting I will get proper invoice soon, else would be forced to take strict action against Snapdeal business policies.

MY ORDER NO:- [protected] AND SUBORDER NO:- [protected]. PRIYA FASHION MAROON BORDER WORK VELVET SAREE WITH BLOUSE PIECE. ON 22 MARCH 2015. I RECEIVED MY ORDER ON 24 MARCH 2015 .I FOUND THAT IT IS DEFECTED HAVING CUT AT THE TOP LENGTH. HAVE SHOWN IN PICTURE. SO I WANT TO REPLACE WITH SAME BRAND AT THE EARLIEST.

Hi, I ordered product from Snapdeal.com on 16 March and paid through my credit card. Snapdeal committed to deliver the product by 20 March. Now 20 March has already passed and i have not received the product. I raised multiple number of complaints but of no use. The tracking id for the product is invalid and the contact number provided for the courier service is also invalid. Order number:[protected] Customer care provides no clear response and the company is now saying product will be delivered by 26 March. They have no clue where the product is. Whenever i ask for refund they say they will conduct an investigation in 4 working days and only after they get their product returned they will initiate the refund process. They mentioned refund process will take 5-7 working days after that. This means there is no clarity if i will get the refund before almost 1 month of ordering. This is sheer harassment. The company has provided no clear resolution so far and have already spent more than 100 rupees on calls to the customer care. Thanks Harsh

I am Shivang Bhal from Jammu.i ordered a battery.but snapdeal delivered me wrong battery and i submit a complain.after few days a snapdeal boy takes battery from my house and give me the receipt.At now so many days ago.but my battery not give me back.please delivered me as soon as possible.please call me.my contact number is [protected]/[protected]

Hi, I ordered a Prestige Cooker from Snapdeal. I received the product on time. But the cash memo was containing only the name of the product and the price of the product. That prestige cooker having warranty of one year so I requested snapdeal that please give a fresh invoice which contains "Serial Number" of the product. So, that in any worst condition I can go to "Prestige Service center" and claim for the warranty. I got reply and also call from Snapdeal. They told that you will get invoice along with full details of product within 48 hours. Now 4 days has gone, but I didn't get even a single mail from Snapdeal. Even I asked them that if you are not able to provide me cash memo along with full detail then please take your product and return my money. But I didn't get any reply. My order number is : [protected] Invoice No: 17407261 Purchase Date: 3/12/2015 Vendor Name: SAJM ONLINE-VOI My Mail to Snapdeal: Satyam Kumar <[protected]@gmail.com> Mar 19 (5 days ago) to Snapdeal Sir, I don't want this invoice. I want invoice with the serial no. mentioned on the cooker and in the warranty card. So that in case of any problem I can reach out to service center. I paid full money whatever you mentioned for this product. So I am expecting product with proper and genuine document. Please if possible then provide me invoice with mentioned serial no. otherwise, I have to return this product. I don't have any other choice. I cant call you in case of any problem in cooker. Now all depends on you and your service. Thanks. Satyam Kumar <[protected]@gmail.com> Mar 19 (5 days ago) to Snapdeal Sir, If you are not able to provide me invoice along with the mentioned serial no. then please ask any of the courier service provider to pick your product and I want my money back. Thanks." Please help me out. Thanks.

I am Shivang Bhal from Jammu.i ordered a battery.but snapdeal delivered me wrong battery and i submit a complain.after few days a snapdeal boy takes battery from my house and give me the receipt.At now so many days ago.but my battery not give me back.please delivered me as soon as possible