Snapdeal.com Complaints & Reviews

I purchased DSA Set of 3 DSA 12 W LED High Power Bulbs vide Order No. [protected] from www.snapdeal.com a renowned online shopping portal on Jan 10, 2015 by making a payment of Rs.435.00 through netbanking option. The product was delivered on Jan 16, 2015 through courier. Immediately on noticing that I have received defective items, I have requested for return of the same and placed a request for reverse pick up on Jan 17, 2015 which was accepted and the product was collected back on Jan 18, 2015 with an assurance that my amount paid (Rs.435.00) will be credited back to my bank account within 5-7 working days. So I started waiting anxiously for the confirmation on my refund. Days passed and there was no sign of confirmation and I started sending mails to the Customer Care and made several phone calls to them. Every time I have sent a mail or spoke to the Customer Care Executives, I have received the reply that my refund is under process and it will be credited to my bank account within next 24 hours. Even I have sent soft copy of my bank statement after being asked by the Customer Care Executive as a proof for not receiving the refund amount of Rs.435.00. Even after making series of thorough follow ups for last 40 days or so with www.snapdeal.com, I have not received my refund amount till now This is nothing short of cheating which should be dealt with very seriously. I need my amount of Rs.435.00 along with compensation for cheating me in this manner.

I had placed an order for Volta AC on 9th March 15 in Snapdeal.com. Order ID is [protected]. The product was not dispatched from the seller for 9 days even after regular complaints and followups with Snapdeal. And all of a sudden on 17th March 2015 my order is Cancelled by Snapdeal saying "Out of stock" without any intimation to me before cancelling. But the same seller is displaying the same product in stock. The seller has got 5/5 rating...

i had bought SAMSUNG GALAXY S DUOS 2 GT-S7582(white) last year and now it's battery is causing me problem. I cannot use the phone continuously for even a minute as it automatically gets switched off even with 100% battery. So every time if I have to use the phone I have to connect it to the charger or else it gets switched off and since it is under warranty I expect either the problem to be soled or the entire handset to be changed, whatever is the requirement. I expect an early answer from your team. My Invoice No. S01274/14-15/3924 and Invoice Date 07-Jun-2014 The amount I paid was eight thousand six hundred and ninety nine And the seller was: Devi Electronics PVT. LTD.

Hello sir I have booked an Item, Micromax Canvas Power A96 Black Order ID - [protected] on 03 Mar 15. I am supposed to get my item on 09 Mar 15 as mentioned by the agency but my items delivery date keeps increasing without any reason specified. I have already booked complaint twice (Complaint Number: 17116388 and Support Request #[protected] in this regard, but no concrete action has been assured so far.The only request I would like to made is either make the agency deliver my item on priority or credit my money back to my account. thax and regards

MY order no is [protected] and my product is [protected]. I place my order 08.03.2015. But after tracking my order to my account section I found that my order has been cancelled due to courier(jvexp) cant not be reach. but courier not contracted not even single time.

Dear sir, I have purchased a ASUS ZENPHONE 5 A501CG Mobile, M_IMEI :- [protected], IMEI2-[protected] ON SNAPDEAL 23 MARCH. My order is [protected] Order Placed On :[protected]:30:09 Dated 23 2015 and mobile received on 3march .Unfortunately, the mobile has not performed well, mobile battery back up is going vary low on normal use another WiFi didn't connecting properly the service was inadequate to resolve the problem, then i call the snapdeal cusmer care on 7 march 2015 he told me 24-48 hour take for your complain after you recived mail from our side print this form and send back to the given addresson form but still today i not recived that form 20 times i call to snapdeal he told me please wait 48 hour I would like to the specific action example i want refund and replace-ment. I look forward to your reply and resolution of my problem. I will wait please contact me. I am belong to lower middle class family, i have expenditure my one month salary for buy this handset. Enclosed with mobile photograph & also bill copy. My contact numbers - [protected] Regards, shailendra chauhan

My order no. is-[protected]. this order is dilivered but shoes is defective peace dilivered by snapdeal. i am many time try snapdeal customer care no. for complain but this is not compeleted. my id is-raja.[protected]@gmail.com. pls give the possitive response and change my shoes or return my monet. Thank, s&Regards Rantidev Mishra Mob. No.-[protected] Order No.-[protected] Email-raja.[protected]@gmail.com.

I HAD BOUGHT A MICROMAX 20B2220 INCHES HD READY LED TELEVISION SET THROUGH SNAPDEAL IN THE MONTH OF OCTOBER, 2014 AND FROMTHE BEGINING IT IS NOT FUNCTIONING WELL. ALTHOUGH IT IS UNDER WARRENTY, YOURREPRESENTATIVE IS NOT ATTENDING MY CALL. NOW IT HAD BECOME DEFECTIVE AGAIN AS NO SOUND IS COMING FROM THE TELEVISION SET.IT WAS PURCHASED THROUGHSNAPDEAL. YOU ARE REQUESTED TO ATTEND MY CALL IMMEDIATELY AND ARRANGE TOREPLACE MY TELEVISION SET OTHER I SHALL BE COMPELLED TO APPROACH TO CONSUMERFORUM OR CONSUMER COURT.

I ordered aThankar embroidered brasso cream and dark pink anarkali suits by order No.[protected] for which costs Rs.1399/=. I received the item on 16.03.2015 with a piece of cloth for a hand. Please supply me another piece of cloth of other hand as early as possible. BAISAKHI BHOWMIK JAGATPUR MOBILE-[protected]

I'm requesting to all my friends who are purchasing product from Snapdeal.com that do not buy anything from snapdeal.com because they are doing promise but not fulfill it. Last sunday at 12PM, I bought a "Karbonn Android Sparkle V Grey" cell phone from Snapdeal.com with using Next-day Delivery from Snapdeal.com. I paid (+) Rs. 99 extra for it so that i can get it by Monday. In order track page I found delivery time was "[protected]:44:32", so I was waiting and when i call to customer care of Snapdeal.com they told me that they will not counting Sunday in "Next-day Delivery" service. When I talked with courier boy he told me he'll deliver product by Tuesday and he was still not sure. When I was asking for time he putted down the phone. Really such a great way to cheat consumers, If they are not counting sunday in "Next-day Delivery" service then why not they mentioned it in their service page. I really disappointed with their service and now i'm feeling like cheated by someone :( This is very disappointed and disgusting service by Snapdeal.com. I'm sure I'll not buy anything from Snapdeal.com in future. This was my first experience to buy anything from Snapdeal.com and it was last. I'm waiting for Tuesday to get my phone. :( I'd attached proof with this complaint and spread, share or send this hash tag #‪DontBuyFromSnapdeal‬ with all your friends & relatives who are shopping online like this kind of website.

I have ordered a Magicon Senior Duo mobile phone ( Order No. : [protected] and product code: [protected] ). Which I received on 9/3/15 in totally dead condition. Snapdeal is not communicating even after repeated complaint. I want refund.

i purchased tanasen sv-222 induction cooker, order no-[protected] on 5th February 2015 which is not working from past 15 days and regarding that i have called to the customer care but no help has been done to me. Even snapdeal customer support executives did not give me the contact no. of service centre so that i can repair it. Even i had to stay on hold for a long time and no response has not been given so that i have to disconnect the call. According to the policies it has 1 year warranty period.due to this delay i am not able to use my product kindly short out my problem as soon as possible otherwise i have to to the consumer forum. thanks

No update on the product, just raising complain references but no representatives are calling back and not receive the product after 10 days of expected delivery date and no refund also. Very bad delivery and order tracking portal, the courier providers are the chosen among the worst in the country. No customer stratification is taken under consideration, cancelling order without any prior information to the customers. Only our phone balance is being wasted by call center representatives, no body ever from snapdeal site is contacting back even after giving them unsatisfactory feedback. Same thing happened with me repeatedly twice for my two of the ordered products.

Hi sir we bought Sony Xperia C3 Dual Sim - White and got delivery on[protected], time 6pm. we had paid an amount of 20322. when we opened that box we were shocked because we got only charger. we did not get any mobile in that box. If you made a call today or tomorrow we should wait. If we did not get any call or details about this product before[protected]. we are ready to put a crime case against in this issue. When ever you are making a call you should talk in english we dont know hindi. please resolve this issue as early as possible. If you weare not make any call we are ready to post the pics in social media face book and videos in youtube also.

On[protected] through order No.[protected] I have paid full payment worth Rs.539/- for my pc Kasperkey internet security antivirus and through SMS the said company ensured me to get it delivered by[protected]. Today is 15 & they are repeatedly changing their estimated delivery date when I am tracking my order. As it relates to the security of my computer and its valuable data and the last anti virus software has allready been expired, now paying money in advance I am in a risk. The gaurentor The Trust pay is worthless. Please do the needful.

The product was returned on 10.1.15. I am requesting for the refund, Till date 15.3.15, I am calling to their customer care twice a week and get a regularly get the message that the refund will take 5-7 working days. The product that I had rejected was Surya Gas stove, reason was that it was received with damaged in transit, the photos were sent to the Snapdeal immediately, as this is had safety concerns I had rejected this product. I have shared my account no and other details and through their snapdeal system and I have shared the snapshot to them. I am really frustrated to follow up with them, as they are giving false information stating that the refund team will revert back and the customer care is not giving any commitment. As a customer I cannot go into the each and every department and process of snapdeal company for collecting my money. Please help me to collect the money, from snapdeal.

i have ordered "Hotstar 1.2 Ltr Mp Multi Functional Kettle" on "01st, February 2015" of cost rs.1150 and i have paid rs 898 with my sd cash and rest of the amount (rs. 252) were supposed to be paid at the time of delivery but it wasn't delivered for some reasons and it got returned back to the snapdeal and now after complaining so many times to the snapdeal for the refund of my sd cash i didnt get any response from them. Hoping for positive results. thanks order date : 1st february 2015 order no:[protected] Name: abhishek raj email id: [protected]@gmail.com contact no: [protected]

i had been ordered a product(kaspersky antivirus)through your site on[protected].I already paid the amount of 322 through sbi online banking. bt i didnot get the product till. while looking on your site, it says that you shipped the product on[protected] and estimated delivery was on march11 2015. please do necessary steps. ORDER NUMBER..[protected]

i had been ordered a product(kaspersky antivirus)through your site on[protected].I already paid the amount of 322 through sbi online banking. bt i didnot get the product till. while looking on your site, it says that you shipped the product on[protected] and estimated delivery was on march11 2015. please do necessary steps.

I ORDER ONE MOBILE PH. INFOCUS M2, AND I WANT TO RETURN THIS ORDER, I AM NOT SATISFIED TO THIS ORDER, BCOZ THERE IS ONLY ONE SERVICE CENTRE TO THIS MOBILE PH. AND SOME OTHER REASON. I TRIED TO SEND REQUEST ON LINE BUT I FAILED. PLS RETURN BACK THIS ORDER AS SOON AS POSSIBLE.