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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

Complaints 14454

Resolved

9451

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5003

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Address: Kota, Rajasthan

Product: - T P Link 150MBPS ADSL Router Order Number: -[protected] Booking Date: 02 March 2015 As per SMS received product handed over to courier company at Kota, Rajasthan on 5th March 2015. It will reach to us on same day, 8 march 2015, 9 march 2015 in three different messages. Company was called 2-3 times about this delay.Courier company was also contacted telephonic in this regard Till now it has not been received

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 11, 2015

Verified Support

Dear S K Sharma,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

O

Snapdeal.com Customer Care

from Delhi, Delhi

Apr 9, 2015

Verified Support

Dear S K Sharma,

We sincerely apologize for the inconvenience.
Hope your issue has been resolved. In case, you are still facing any concern, please write to us at [protected]@snapdeal.com.

Thank you for your cooperation.

Regards,
Snapdeal Online Team
Swk

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Address: Kolkata, West Bengal

I bought a power bank of 2600 mAh. And my mobile phone battery is 2000 mAh. First of all am very disappointed about a late delivary and the second is the power bank couldn't give a backup upto 30% also. Whats this? Fooling us as because we are unable to go and buy that product from our market? It didnt get one day old and my power bank couldn't gave me a desired backup. I want refund and i will not buy anything from snapdeal any more and will also recommend my friends not to buy anything from snapdeal. Bakwaas company..making fools to customers

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 11, 2015

Verified Support

Dear Chandar,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Ahmednagar, Maharashtra

Sir i am Swapnil kadus (Mob No-[protected])i am purchase Microsoft lumia 535 mobile phone on first week of Feb 2015. But when i receive my product i see the product is defected. Then i am contact the customer support of snapdeal. he said me to terurn the product and get money refund. After i am return the product and he says me to after 5-6 days ur refund will be transfered ur Bank Account. But till 10/03/2015 i am not received my refund . many times i am calling snapdeal but the company not give me my money. Please help me sir for getting my refund.

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 10, 2015

Verified Support

Dear Deepak1305,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Jammu, Jammu and Kashmir

Snapdeal could not deliver my order No. [protected] for two weeks First it said: (Estimated Dispatch by Feb 18, 2015 | Estimated Delivery by: Feb 25, 2015) But they could not even deliver it by 4th march there by wasted my time, energy and efforts, and snapdeal itself cancelled one of my orders on 4th March after 14 days of failed delivery. Funny thing is they delivered the mobile cover but could not deliver the mobile. Since I had made the advance online payment, so they said "your money will be refunded you in 4-5 working days, and 6 days have already passed, but the amount has not been refunded yet. Dear Snapdeal: please don't deceive people, India has already got a bad name because of the missed deeds of bad people, please don't defame it further. Don't promise what you can not do.

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 11, 2015

Verified Support

Dear Bhat,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

O

Snapdeal.com Customer Care

from Delhi, Delhi

Apr 9, 2015

Verified Support

Dear Bhat Ashraf,

We sincerely apologize for the inconvenience.
Hope your issue has been resolved. In case, you are still facing any concern, please write to us at [protected]@snapdeal.com.

Thank you for your cooperation.

Regards,
Snapdeal Online Team

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Address: Mumbai City, Maharashtra

Sir, I, Yusuf Momin trying to contact both xolo and snapdeal since 17 feb for the replacement of my tab but i am not receiving any positive response from either of them.My tab stopped working which was under warranty so i took my tab to the xolo service centre.they kept it there for around 20-25 days and finally declared that it cannot be repaired and gave me a DOA certificate and assured me that i will get a new replacement for my tab.they told me to mail the doa certificate and the invoice copy to snapdeal so i did that but snapdeal is now saying its not included in their policy and so it is the responsibility of xolo to give you the replacement but the executives at xolo are saying that i should get the replacement from wherever i purchased my tab i.e.snapdeal.com.its almost more than 2 weeks now and still i have not received any positive reply from either of them.

Complaint marked as Resolved

Verified Support

Mar 18, 2015

Xolo Customer Care's response Dear Mr. Monin, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 09.03.2015 regarding XOLO Smartphone (QC800); as per our conversation, it is confirmed that your issue has been resolved. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 10, 2015

Verified Support

Dear Yusuf,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Bardhaman, West Bengal

I ordered a Seagate Backup Plus Slim 1TB External Hard Drive from snapdeal on 3/3/2015. Today, 9/3/2015 i received the product through blue dart and paid Rs-4400/- . when i open it, there was nothing in the boix but a usb cable.the product shipped from SOFTEK SURYA INDIA PVT. LTD. QTR 7576 SARWAL COLONY, JAMMU, JAMMU &KASHMIR. PIN-180007

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Address: Bangalore, Karnataka

Dear Team, There is a refund from Snapdeal, but they are not agree for refund . My order no. [protected] Return Ticket Id[protected] Once again I inform you that - Mobile is defective as - - Dull display of screen - Poor speaker volume and can't hear ringtone easily - Heating issue Then I visited Intouch Services, Service Center at BTM Layout at Bangalore on 28th Feb'15 ( token no 142 / 28.02.2015) As per my request item was returned through Courier - Nuvo-Bangalore on 2nd Mar'2015. I was told that within 48 hours, it would be resolved and refund would be made to my Bank A/C, but not yet resolved. Since last interactions from 4th to 7th Mar’2015, I was told again and again that refund would be made as soon as possible . Yesterday, when I asked that I can’t wait for long and I am buying other brand mobile from other stores, I was told that I can proceed and refund would be made to same payment account. How again today you are telling that product is used and scratched. Nothing is scratched as scratch guard is there. After use only, i came to know that the mobile is defective and also checked with Samsung service center as mentioned above and informed you also. . Please confirm the refund . Thanks, Bijaya Kumar Mahapatra Mob-[protected]

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 10, 2015

Verified Support

Dear Bijay,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

O

Snapdeal.com Customer Care

from Delhi, Delhi

Apr 9, 2015

Verified Support

Dear Bijaya Kumar Mahapatra,

We sincerely apologize for the inconvenience.
Hope your issue has been resolved. In case, you are still facing any concern, please write to us at [protected]@snapdeal.com.

Thank you for your cooperation.

Regards,
Snapdeal Online Team

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53 i have ordered a scarve from snapdeal on 3rd feb.. Expected delivery date Was 13th feb.. it was not done so i canceled the order... Today it is 8th march... Till my refund process have not done.. Totaly harrased By customer care representatives.. I caed many a several times.. But all goes in vain.. No one is paying any head to it... Disgusting service of snapdeal... My order id is [protected]...

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 10, 2015

Verified Support

Dear Hasanuz,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

O

Snapdeal.com Customer Care

from Delhi, Delhi

Apr 9, 2015

Verified Support

Dear Hasan,

We sincerely apologize for the inconvenience.
Hope your issue has been resolved. In case, you are still facing any concern, please write to us at [protected]@snapdeal.com.

Thank you for your cooperation.

Regards,
Snapdeal Online Team

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Address: Ghaziabad, Uttar Pradesh

Dear Sir / Madam, I have not received my HDFC 5% cash back for any of my order done by HDFC Debit card. Order No :[protected] for my LED TV ordered on 3 rd March. Also following cash back in my HDFC card for following orders are also pending : [protected] & [protected] & [protected] & [protected]. In offer it is mentioned that I will gey 5% cash back in my HDFC Account. But till now i have not received any amount. Please look into the issue at earliest. My Details : Name : Arjun Gupta SnapDeal Login ID : arjungupta.[protected]@gmail.com Ph : [protected]

Snapdeal.com customer support has been notified about the posted complaint.

Mar 11, 2015

Updated by HariAbdesh Any updates on this ????

Mar 21, 2015

Updated by HariAbdesh no updates yet???

Mar 31, 2015

Updated by HariAbdesh No Update && No cash back till now??

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 9, 2015

Verified Support

Dear Hari,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Surat, Gujarat

I have ordered one mobile case for samsung Mega 5.8 and one for Sony Experia M2 Dual the total amount deducted from my account(SBI Ac No [protected]) 774 INR and afterwards got a message on my phone with transaction Ref No IG00RXZSE6 on 08/03/2015 SANDEEP SINGH Mo [protected]

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ssparmar

from Surat, Gujarat

Mar 8, 2015

Please Arrange for the refund.

O

Snapdeal.com Customer Care

from Delhi, Delhi

Mar 9, 2015

Verified Support

Dear Sandeep,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Bangalore, Karnataka

I have purchased a VOX 16 Inches CE-12V16H (LED+USB Charger) Rechargeable Pedestal Fan on 13.10.2014. ITEM CODE : 058609, ORDER NO : [protected], SUB ORDER NO : [protected]. This Rechargeable Pedestal fan is not functioning for Past two months, this fan used rarely.So kindly replace the fan earliest. Thanks Suresh Kumarl. Phone No : [protected].

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 9, 2015

Verified Support

Dear Suresh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

O

Snapdeal.com Customer Care

from Delhi, Delhi

Mar 9, 2015

Verified Support

Dear Suresh Kumar,

Thank you for contacting Snapdeal.com

We sincerely apologize for the inconvenience you may have experienced.

We would like to inform you that, we would not be able to entertain your complaint as it has crossed the 7 day TAT. We would like to inform you that in case you face any problem with the purchased product, you have to inform us within 7 days from the date of delivery of your order. For detailed information, kindly refer to below mentioned FAQ’s link given on our website.

http://www.snapdeal.com/info/TrustPay

We request you to please visit the brand service center as the product has manufacturer's warranty to get the issue/fault rectified.

Thanks & Regards
Snapdeal.com

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I ordered a Nokia 225 Daul sim mobile phone.The money was deducted but the order was not placed and have not received any mails regarding the order. Please confirm the order or refund the amount whichever is possible at the earliest. Thanking you in anticipation

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Address: Hyderabad, Andhra Pradesh

My order is cancelled by snapdeal, inspite of a prior payment . order no. [protected] & order no.[protected] .. Its highly unfair on their part to cancel my order without any conformation by the customer.I demand my order to be complete

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 9, 2015

Verified Support

Dear Sharathrushi,

Thank you for contacting Snapdeal.com.

While Snapdeal strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Snapdeal may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. Snapdeal will have the right to modify the price of the product or service and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Snapdeal cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.

http://www.snapdeal.com/info/termsOfSale

Yours sincerely,
Team Snapdeal

O

Snapdeal.com Customer Care

from Delhi, Delhi

Apr 9, 2015

Verified Support

Dear Sharathrushi,

We sincerely apologize for the inconvenience.
Hope your issue has been resolved. In case, you are still facing any concern, please write to us at [protected]@snapdeal.com.

Thank you for your cooperation.

Regards,
Snapdeal Online Team

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Address: New Delhi, Delhi

Dear Sir, I have a seller ID on Snapdeal connected to my Email ID : [protected]@gmail.com from last more than 1 year. We would like to inform you that we were selling happily from last more than 1 year but before 1.5 month ago Snapdeal revoked my account due to the reason “self buying” which we have not done in any manner. And they have stucked our payment of approximate Rs. 1.5 Lacs. And refusing to give us our payment. And also they charged some panelty aroung Rs. 6.00 lacs. We have wrote many mails to snapdeal seller care regarding clearing our outstanding and reinstate our seller account but neither we have received any sufficient reply nor any single rupee payment. Sir, This is very huge amount for us. So you are requested to please release our payment at the earliest and reinstate our account soon.

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 9, 2015

Verified Support

Dear Kavita,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

M

Mithun Bhat

from Konnur, Karnataka

Apr 18, 2015

Dear Sir On one side Snapdeal Customer Support team telling it is not a policy violation and you can buy from snapdeal, if you buy from site which you are selling for your personal use.On other hand they block payment.This is clearly customer cheating case from snapdealThey are now out of money that's why looting the Indian sellers.

A

ashpreet23

from Chennai, Tamil Nadu

Aug 23, 2015

We too faced a similar fraud by Snapdeal. I believe its some sort of Scandal being done by SNAPDEAL to cover up their losses, wherein they just hold the payment of New/small sellers for some or the other reason.
we register with snapdeal ( Seller ID S6c3cc ) to sell Dress material ( VAT Exempted). At the time of registration we double checked VAT/TIN requirment as it was confirmed by snapdeal that Dress material category is VAT exempted and we can go ahead and start selling on SNAPDEAL. We started well and within a span of week or so processed & successfully delivered 4-5 order & our rating was 5/5. When we send reminder mail for release of payment, snapdeal updated us since there is some change in Snapdeal policies & now they would require VAT registration to release our payment. Now our payment of approx 5-6 K is stuck with SNAPDEAL. we send Numerous mails to sellers help as well as our account manager and the only reply we got to submit VAT/TIN no. We also got different replies to our mail, once they said your payment will be released on such and such date, once they said your DVAT no is blocked while we are based out of punjab e.tcPage on e.tc. We check with our CA if there is any change in govt norms in terms of exemption but there had been no change in govt policy. So its a clear case of fraud by snapdeal to goble up our money.
So after numerous mails to snapdeal we finally decided to close our ac and donate the amount to snapdeal as charity. We would like to warn all seller esp startup/small seller to stay away from snapdeal due to their fraudulent sellers policies.

A

ashpreet23

from Chennai, Tamil Nadu

Aug 23, 2015

Just read the response from snapdeal to kavita... a pre typed robotic answer..." kindly mention your order ID in your subject line " ...they didn't even bothered to check whether its a buyer complaint or a seller complaint...Going by this i hope the issue is not yet resolved Kavita...

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 24, 2015

Verified Support

Dear ashpreet23,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 24, 2015

Verified Support

Dear ashpreet23,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Bellary, Karnataka

i Have Purchase Lenovo A526 Mobile Phone From Snapdeal [protected] Order No [protected], I Was OPen That Parcell That mobile complaint Is over Heat & Battery Not Working ... I Will Make A Comlaint No[protected] So Please Co-Operate With Me

Snapdeal.com customer support has been notified about the posted complaint.

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Prince Rehan

from Tenkasi, Tamil Nadu

Mar 7, 2015

i Have Purchase Lenovo A526 Mobile Phone From Snapdeal[protected] Order No [protected], I Was OPen That Parcell That mobile complaint Is over Heat & Battery Not Working ... I Will Make A Comlaint No[protected] So Please Co-Operate With Me

P

Prince Rehan

from Tenkasi, Tamil Nadu

Mar 7, 2015

i Have Purchase Lenovo A526 Mobile Phone From Snapdeal[protected] Order No [protected], I Was OPen That Parcell That mobile complaint Is over Heat & Battery Not Working ... I Will Make A Comlaint No[protected] So Please Co-Operate With Me

O

Snapdeal.com Customer Care

from Delhi, Delhi

Mar 9, 2015

Verified Support

Dear Rehan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

O

Snapdeal.com Customer Care

from Delhi, Delhi

Apr 9, 2015

Verified Support

Dear Rehan,

We sincerely apologize for the inconvenience.
Hope your issue has been resolved. In case, you are still facing any concern, please write to us at [protected]@snapdeal.com.

Thank you for your cooperation.

Regards,
Snapdeal Online Team

J

JyothiDhanu

from Chennai, Tamil Nadu

Apr 24, 2015

I have received my order No. [protected] on 24th April 2015 and got Confirmation by msg and email from snapdeal. ..but this mobile is not working.. It is asking for mobile password. May be its used one i think so. Without login how password is asking. It does not work at all...please solve this problem..or replace my order... Other wise pls do the sale return... this is my contact no. [protected]..

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Address: Kolkata, West Bengal

Hi, snapdeal had listed a Diesel DZ1566 Analog Men's Watch in their product list at a discount of almost 100%, I and many other people purchased it as it was a great deal. After payment snapdeal also confirmed the order and now they have cancelled it, saying it was a price error. I believe it cannot be a price error as a listing is checked several times before being posted, they did it to gain publicity, it was one of their marketing strategy by hurting consumer's sentiments. This is not the first time they have done that, rather they keep doing this kind of things to gain publicity. I as a consumer want a proper settlement of the matter. Thank You.

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 9, 2015

Verified Support

Dear Prameen,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Kolkata, West Bengal

I have purchased a micro max Unite2A 106 Mystic Gray cell phone on 02.03.2015. ITEM CODE : 299227, ORDER NO : [protected], SUB ORDER NO : [protected], IMEI NO : [protected], VSKU : S03775-SDL0726346 The Speaker of the phone is not functioning from the very first day of the receiving ( 02.03.2015) .So kindly replace the phone earliest. Thanks Debmalya Pal. Phone No : [protected], / [protected]

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Address: Garhwa, Jharkhand

I purchased four items of ROCIO via order no.-[protected] dated 19 feb.2015 for Rs.1766/= prepaid .Two items rocio bib cock has been received but angle cock and health faucets (hand shower) has not been received up to now though i have logged complain on 2nd March 2015. Kindly deliver as soon as possible. Regards- Dr.S.B.P.Gupta Behind Ramasahu High School Garhwa-822114 MO.- [protected]

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Spacewood Maxima Box Bed Set Combo With Storage(Order No. - [protected] & Sub Order No. - [protected]) was ordered and after installation we found that dressing table's one of the end was physically damaged. Please arrange replacement for that product.

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Snapdeal.com Customer Care

from Delhi, Delhi

Apr 9, 2015

Verified Support

Dear Bishamber,

We sincerely apologize for the inconvenience.
Hope your issue has been resolved. In case, you are still facing any concern, please write to us at [protected]@snapdeal.com.

Thank you for your cooperation.

Regards,
Snapdeal Online Team

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Dear sir/ madam i reverse pick up the product, someone told to me they will refund money in my SD account for further purchasing.. But i didn't get any SD amount in my snapdeal account. please redress the my problem.. i hope that i will receieve the my money as soon thanking you sir

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Snapdeal.com Customer Care

from Delhi, Delhi

Mar 9, 2015

Verified Support

Dear Narsingh,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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