I placed an order on 25th november, 2014 and the order was not delivered on time thus it was returned back to snapdeal and they recieved it on 9th december, 2014 and i was assured that i would receive a refund in a weeks time but i did not. i received mails thrice from them that my refund has been processed and i will receive the refund within 5-7 days but i haven't. There has been no refund till yet. i even requested several times that i want the refund in form of sd cash as the account through which i had placed the order is closed now.
Krishna Gopal, Feb 13, 23:51:
Dear Nidhi,
Thank you for contacting Snapdeal.com.
With reference to your email in regards to the refund for the order number [protected], we would like to inform you that your request for refund has now been forwarded and your amount will be credited to your bank/credit card account within next 5-7 working days.
We assure you that your payment is covered under Trust Pay.
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Customer Service Team – Snapdeal.com
Manpreet Kaur, Jan 15 10:31:
"Dear Nidhi Choudhary,
With reference to your complaint number 14030897, we would like to inform that for your order we are INITIATING the REFUND process for order number [protected] . Since you've paid the amount using credit card/debit card/bank account, you’ll receive your amount back to the same account.
Please note that your amount will reflect to your bank debit/credit card within next 5-7 working days.
We hope we've solved your issue to your satisfaction. We again apologize for the inconvenience caused."
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Customer Service Team – Snapdeal.com
Snapdeal.com customer support has been notified about the posted complaint.
Feb 23, 2015
Updated by ndhichoudhary recieved a refund
Thank you for contacting Snapdeal.com.
While Snapdeal strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Snapdeal may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. Snapdeal will have the right to modify the price of the product or service and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Snapdeal cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
http://www.snapdeal.com/info/termsOfSale
Yours sincerely,
Team Snapdeal