Snapdeal.com Complaints & Reviews

feb 13 i order one product in snapdeal.com website..they sent one order mail to my mailid.. but still deliver process no start... why i dont know... so soonerly deliver my product.. further detail i attached 3 images what is my problem... plz send my product to me...

Dear sir, AWB no:[protected] Name:chentha kayala srinivasulu This product is not properly working and not satisfy your snapdeal shipment so kindly i want reverse pick up ur given awb no shipment. And i order anther product in ur snapdeal .

I had ordered Samsung Note 3 on 13th of February but the ordered was cancelled automatically from their end without informing me. When I called the customer care to know the status of my order, they said that there was some technical glitch because of which the price was wrongly updated. Being one of the premium e-commerce giant in India, such response was totally unexpected.

Dear Sir/Madam I have ordered Asus Zenfone 5 from your website and it show on your website that the box have headset also, but i recieved the box and i found that the headset is missing in it. so i just want to request you please provide the headset of zenfone 5 as early as possible Thanks Sanjay Kumar

I ordered this phone (http://www.snapdeal.com/product/lg-a390-silver/[protected] as I thought this is a metal body phone. But the quality of phone is very very cheap.. It look like a 500/- phone.. And snapdeal mentioned that it has call recodring facility. But is not there. They are saving it has video recording.. I cant believe that snap deal is making fraud.. They are saying mobile phone are not covered under refund policy. its clearly mentioned on the product page that this Product Covered Under Trustpay.. BUT still they are saying they will not give refund.I will file a dispute with consumer court.. I am also a educated person, whn its clearly written over the page Product Covered Under Trustpay then I have right to return the UNUSED product.. and get refund.. IF I didnt like the quality of product.. I will never ever use snapdeal..

Two days back, they had given 70% offer for this mobile in snapdeal site. So that i have placed the order(Order ID [protected]) for the same mobile. but today(15/02.14) i got message says, your order got cancelled due to some technical issues, and your money will be refunded to your account with in 4 to 5 days. So people, Be aware of this kind of offers given by cheating vendor. they are purposely doing this for interest amount, which we have paid for product.

I had ordered a Anarkali suit from snap deal but instead of a delivering a Anarkali suit the product was a semi stitched Lahanga. I had made a request of replacement and I send the product via courier but they only refund me the courier charges(200) but the product cost(Rs 1611) still not refunded.They have only asked my bank account details but still no amount received in that account and also they are not replying and giving me any update related to my refund. The order id is [protected]. Product code is [protected]. Archana mail id: [protected]@gmail.com

Dear Sir/Madam,

On[protected] snapdela.com given a offer for "samsung galaxy note 3". I have placed a order in snapdeal.com and my order no is [protected]. I have received a SMS, confirmation call and my order has been confirmed.

I have checked the status of my product on[protected] in snapdeal.com. They mentioned that "The product can't be cancelled as it has already been shipped". Then i call to customer care to know my delivery date. But they told that my order has been canceled.

Without my confirmation my product order has been canceled and i have cheated by snapdeal.com.

Due to this i have fed up more.

I am requesting you to take a necessary action and recover my product.

I am attaching the confirmation snapshot for your reference.

If any clarification kindly contact me.

Regards,
Vivek G.
[protected]@gmail.com
Ph - [protected].

After initiation of the refund Snapdeal taking so long time to refund. After calling them for 6-7 times finally they initiate the refund (when they already received the returned product 2-3 days before) on 8th Feb 2015 and today is almost 16th of Feb... But still they didn't provide the refund. These are the type of serice snapdeal providing. Don't know how many times I need to call them still to get my refund. My email id: [protected]@gmail.com Name: Tamal Basak Complaint No. 15304862 I need a proper compensation from Snapdeal. 1stly they sold me a very useless product... Which is good for nothing. After returning it to them now I have to suffer for my refund. There's should be a value of my useful times. Thank you.

i have order a sony xperia z2 mobile from snapdeal, but it showing that its est. shipping date is 3 july and expected o deliver that product on 10 of july and i have order that on 13 few 2015, how any one can wait for so long ... what kind of service u r giving to ur costomer . how any one expect to get a product on right time?? ORDER NO. : [protected]

Dear Sir, I’ m Nishant Singh from Faridabad.[protected]Friday) at 10.09AM snapdeal.com (online shopping) given offer price in new Dell XPS 12 (W562002IN9) Ultrabook Laptop at RS 14560. I was ordered one number of piece (Order ID : [protected]). [protected]Sunday) at 9.01AM I called up snap deal regarding my order and they said my order is cancelled without my confirmation. I spoke with snap deal customer care regarding this cancelled they said system error so cancelled your product. I hope please take the necessary action and recover my product. If any clarification kindly call me. Regards, Nishant Singh [protected]

I hardly use websites to buy products and this was my worst experience Snap deal provides fake deals. Today i.e. on 13th Feb 2015 they were offering Note 3 black coloured in Rs.8652(HUGE [censored]ING DISCOUNT). I thought it sounds good and seems to be legit, thinking snap deal is huge ECommerce website why would they lie.The order got placed and even got message and a call confirming the shipment for my order. I tried tracking my order later in evening and it was showing N/A (aka not applicable). I called the customer care and this guy told me that there engineers are and there website does not works properly sometimes . And my order got cancelled due to some technical glitch and it is there mistake . I asked him if I can complain and suddenly his tone changed and he said "ah ha... ya you can place complaints at our website " as if he just never cared like what ever I might do . I want to make a complain against the company as they not only lost a potential customer but I am going to tell every one of my friend about my incident and tell them never to go to "snapdeal.com" to buy any product . Seriously if there website can't handle some error then why the hell are they even promoting fake stuffs online . It is not my problem, its your lazy programmers who forgot to handle some exception . Still even if the system is not that robust, some call or sorry alert should come to user for the inconvenience caused. I do hope they make this right or I would never stop defaming and tell this story to every one .

Dear Respected sirmam, I’m Thiyagarajan from Chennai, Yesterday I had ordered Samsung galaxy 2 grey and Note 3 neo (they given offer 77% of both). But they said, once you have received confirmation call after that your ordered would be confirmed. As well I have received the call from Snapdeal at Delhi and I spoken them, at the same time that’s ordered have been confirmed also I received SMS with mentioned delivery date on Feb 28th 2015. Even today morning (Feb 14th 2015) I have received SMS from Snapdeal as that you’re ordered has been cancelled. After that I called and spoke with customer care regarding my order, but they said as it has technical problem so we can’t give any compensation, and said please neglected this ordered or will give 200 rupees compensation for it. When I spoke with them after that I fed up also I can’t concentration on my work. My Ordered ID: Samsung galaxy 2 grey: [protected] Samsung note 3 neo: [protected] Herewith I have attaché snapshot to your reference. Could you please take an action on this regards, If you need any further more details kindly ask me. My mobile number: [protected] My E-mail: [protected]@gmail.com Regards, Thiyagarajan V

Dear Sir, I’ m Karthik from Chennai.[protected]Friday) at 10.09AM snapdeal.com (online shopping) given offer price in new Samsung grand 2 gray color mobile RS 4003 I was ordered one number of piece (Order ID : [protected]). At the same time Snap deal gave me the order confirmation through SMS and E-Mail alert and product received on 28Feb 2015.[protected]Saturday) at 6.01AM we have received from snap deal my order is cancelled without my confirmation. Am spoke with snap deal customer care regarding this cancelled they said system error so cancelled your product and he said RS 200 compensation for this cancellation. Due to this I have fed up more. I hope please take the necessary action and recover my product. Here with I have attached my order confirmation snapshot and cancelled snapshot for your reference. If any clarification kindly call me. Regards, Karthik ([protected]) Karthik.[protected]@gmail.com Order ID : [protected]

hi, this is my first ordering to you and...[censored]tttttttttttttttttttt... what you have sent me. Please check in your details: Order No- [protected], sub order No- [protected] and the item is DEZINE DZ-GR093-WHT-CH MEN'S WATCH Please find attached pics i think no need to explain anything. It is very much clear that you have send me a used watch. Suggest the way how I will get my money back. By login to you side, facing problem to return the same. Please respond faster

hi, this is my first ordering to you and...[censored]tttttttttttttttttttt... what you have sent me. Please check in your details: Order No- [protected], sub order No- [protected] and the item is DEZINE DZ-GR093-WHT-CH MEN'S WATCH Please find attached pics i think no need to explain anything. It is very much clear that you have send me a used watch. Suggest the way how I will get my money back. By login to you side, facing problem to return the same. Please respond faster.

Dear sir, I'm Ramkumar from Chennai. Yesterday I was ordered Samsung grand 2 grey 3 piece my ordered register number Snapdeal Order: [protected], . They said as, once you have received confirmation call from snapdeal after that it would be confirmed those order.. As well I received call from Delhi at snapdeal. At the same time that was confirmed my ordered al's I received SMS from snapdeal with mentioned delivery date as[protected]. Even today morning 6am I received SMS from snapdeal as that your order has been cancelled. Could you please take a necessary action on this regards. My ordered number ..[protected] If you need any more further question, Please ask don't hesitate. Regards, Ramkumar

Dear sir, I'm Suresh from Chennai, Yesterday i was ordered samsung grand 2 grey & samsung galaxy note 3, but they said the order confirm. Order Confirm no: [protected], [protected] At the same time that ordered confirm SMS from snapdeal we have received on[protected].Evan today morning 6 am i have received SMS from snapdeal as that you order has been cancelled. Please take the action. I am waiting for your replay. if need any more question please ask me don't hesitate . Regards, Suresh

Hi, I have bought laptop from snapdeal in Dec-2014 and they have mentioned offer with extended warranty of 2 years from company. But when submitted bill detail to Lenovo which was received from Snepdeal, Lenonvo has mentioned that Snepdeal is not our authorized seller. When I have complaint to Snepdeal they have not responded against my complaints.

I had ordered a laptop for rs. 1581 " (Dell 15R 5537 Touchscreen Laptop (4th Generation Intel Core i5-4200U- 4GB RAM- 750GB HDD- 15.6 Inches Touchscreen- Windows 8- 2GB AMD Radeon HD 8670M Graphics) (Silver)" from snapdeal on 13th feb, that time it was listed within special heavy discount deal for Rs. 15181, and after approx 8-9 hours order has been cancelled by snapdeal, this is not legal that sd is providing a short period offer to promote his company name & after accepting the order he cancels the order. So Akosha team i need your help to get my gift from this fraud snapdeal. Madhup Kumar [protected] [protected] New Delhi Order details ORDER NO. : [protected] Order Placed On :[protected]:09:08 PAID AMOUNT Rs: 15181 PRODUCT CODE: [protected]