Snapdeal.com Complaints & Reviews

i had ordered a product bellegambe stilleto sandals. size 5 uk. but its loose, so i want to replace it with one size smaller i.e 4uk. kindly consider my complaint. so that i can wear it on a party. thanks from: siyaab sumaira Mr. abdul rehman khan THE NEW KASHMIR FRUIT ASSOCIATION 191/192-D, NEW FRUIT COMPLEX, PARIMPORA CITY; SRINAGAR/ STATE JAMMU AND KASHMIR PIN: 190017 MOBILE NUMBER: [protected]

I have Order Item Code 087839 (INTEX UPS PROTECTOR 725) By Order No: [protected] Suborder No: [protected] As On 25/12/2014 Which I Received On 31/12/2014 In Damaged Condition And It Is Not Usable. I launched Complaint against Complaint Number: 14036121 On 31/12/2014. Till Today I Send 10 To 12 Emails But Every Time They answered "We request you to bear with us in the interim" At Least Arrange For Replacement Of Damaged Items.

Ordered a Gionee M2 Smart phone (Order #[protected]) via Snapdeal. After opening the package, all I got is an empty brandy bottle. The barnd box was badly tampered with. IMEI/Serial # stickers were also removed from the box. I want Snapdeal to take this issue seriously and refund my money back. Can't trust online shopping anymore. Full of fraudsters. Please share this post as much as you can so that nobody else gets cheated!!! Thank you.

I have order one Paint Zoom - Ultimate Professional Paint Sprayer order no.[protected] dt. 14 th December 2014 and my complaint no. Complaint Number – 14011839 and another one is Kripa Steel Euro Serving Bowl Set Of 3 order no.[protected] dated 23rd December 2014 . I have not got my refund in my account till date I am calling like every day your phone line answered this number not exist . every single time they generate a complaint number and make false promises but never returned the money back .

Dear sir, I have very dissatisfy your service I was order on dated 12-1-15 oredr No is [protected] my delivery date 21-1-15 but order is not delivered. i have complain your customer care but my order is still pending. i have very dissatisfy your service

Hi All, To all who are planning for a purchase from snapdeal.com, pls read this experience of mine about shopping with them. Order no.: [protected] complaint no.:14230653 No doubt you will fall in the pit because of the cheap price of the products, but the problem will come when you will return a product. Unlike flipkart or Myntra, snapdeal guys sleep over such return processes, you may have to wait endlessly, they will not be bothered about this because your money is stucked and so why they should be bothered, you are on the losing side, they got there money. I experienced this when they delivered me the wrong product, instead of a 350rs item they delivered 2500rs pair of shoes, as a honest consumer I launched the complaint, and you wont believe, to deliver the product they took almost 10days and to take the return just one day! they are soooo smart. And for the refund (as sd cash and not into my bank account) its already been 24days to me, and am still waiting for the return, calling them again n again daily and hearing the same answers -' we have locked your complaint and you will get further information through email or sms; and when - NO IDEA!. Moreover when i returned the wrong product after two days when i called them, they had no information about the returned product and it was me who gave them the information. So guys pls keep a note on this if you get a wrong product pls dont return till you get the rite product you ordered, you can also give all the non-sense answers as they give to you, atleast coz of your goodwilll you will not feel foooled. Never ever order 2pieces/numbers of the same item as when you will go for the return snapdeal processes are so bad they may return your money for one piece and not for other piece which will get stuck endelessly with them, Unlike flipkart - flipkart gives you, your money the moment they get the product - no questions nothing very smoothly..thumbs down to snapdeal!

My name is umesh karande .I have Purchase HTC Mobile Stereo Handsfree Earphone in white colour. One side of headphone speaker is not working. Since it is under one year warranty. Snapdeal customer service agent told me that you call to HTC service center. HTC service center agent told me it is not purchased from HTC authorised dealer so we can't help. Details: Order No. [protected] Invoice No. SCC78A/14-15/2427 Seller : Srinivasa Provision Store, City ; Banglore State: Karnataka

Hi team, ‎ We have purchased sherya corporation pink net embroidery saree on 18th january thru online. But I am not satisfied of the product and cost also not worth of the product totally we are dissatisfied. So kindly take return our order and do the needful. I[censored] are not take return your order I will meet in consumer court Kindly find the below mentioned details of the product Order no- [protected] Tracking no- UNISNPC2379064 AMOUNT -1540 Address- sridhar, No-61, 62 tvsamy road rs puram coimbatore-641002 Contact no- [protected] Sent from my BlackBerry 10 smartphone.

I have purchased a 55 inch videocon LED from snapdeal on 18.12.2014. now my LED is not working (Display problem) and i have complained the same to snapdeal on same day, they gave me a contact number ([protected]), when i called to that number they refused to rectify the problem saying that they will not service for snapdeal. then again i called to snapdeal and reported the same, they told that our representative will call back in 48 hours (complaint no:[protected], but till now no one has called, again i called telling my lodged complaint number, they are saying lavishly "that we cannot do anything" I kindly request you to go through the matter and do the needful for which act of kindness i remain thankful to you sir. Rahman ali, Q.NO.MC-8C, Mines Rescue Campus, 8-Incline colony, Godavarikhani, Dist: Karimnagar - 505209, Cell: [protected]

I purchased 4 tyres of Good Year make on Snapdeal on 29th Nov 2014 vide Order No. [protected] and made online payment of Rs. 10080. I received all 4 tyres but 2 tyres were old/inferior and I immediately raised return request for these 2 inferior tyres. The company courier came and said partial order cannot be reversed pickedup and that I need to return all 4 tyres even if only 2 are damaged/inferior. I called their call centre and their customer care executive Mr. Sunny confirmed that partial order cannot be returned and that I need to handover all 4 tyres to courier. I had no option but to handover all 4 tyres to them.Then as a replacement, I was sent only 1 trye though all 4 should had been sent again. I immediately raised complaint that I will not take delivery of 1 tyre and that Sanpdeal has to give me all 4 tyres as I returned all 4 tyres. Hence I didn't take delivery of 1 tyre sent as replacement. Thereafter, due to this bad experience, I stated to Snapdeal to cancel my order and send back my refund of all 4 tyres. I made various calls and have sent various email complaints. I have full proof of each of my complaint. Their supervisor Mr. Rajat Vishwas told me that my refund will come soon. After few days another of snapdeal's executive called me and confirmed that refund for 2 tyres has been initiated and that balance refund of 2 tyres will soon be initiated too. Now after almost 2 months of placing the order, the situation is that I have received refund of only Rs. 5040 and my balance refund of Rs. 5040 is under process for around 1.5 months.I have made several email complaints to Snapdeal to refund my balance amount of Rs. 5040 but everytime they reply that they are internally checking and will refund soon. I feel very much frustrated and fell harassed by Snadeal's behaviour. I have returned all 4 tyres on 10-Dec-2014 to Snapdeal, however my refund for 2 tyres has still not come. Snapdeal is not giving any timeline to provide my balance refund.I suggest my colleagues and friend not to ever deal with Snapdeal as they just want to keep consumer's money and enjoy with it by earning interest. They are not at all interested in customer satisfaction.

I have received one Roti Maker of different make, from Snapdeal, against my order for "Maharaja Roti Maker",
Order No.[protected], Suborder No.[protected], on 01/01/2015.
Manufacturer"s Name & Address has not been mentioned or printed neither in the Packing Box or in the Instruction Manual & Warranty Card.

On 22/01/2015, there was an flash at the back, luckily my wife has been escaped from electrocution. However, we have used only to make not even more than 100 Nos.
1) Complaint No. 15102195, dt.22/01/15 - No solution, as suggested by customer care to contact Super Electric Works, Sec14, Gurgaon, Phone No.[protected], has refused to repair under warranty.

2) Complaint No. 15144603, dt.23/01/15- No solution has been given.

.

Dear Snapdeal 1. I purchased Lenovo Mobile P780 (Black) mobile through Snapdeal Agency online on 11 Sep 2014. Mobile get defective after three months. I handed over the mobile to authorized (HCL Lenovo Mobile repair service station Nehru Place New Delhi) for repair vide HCL workorder No -SRIN[protected] Dt 17 Jan 2015 . But HCL authorized service station is not accepting the Invoice given by Snap Deal Agency. Not providing me free Warranty. Reason IMEI No mentioned on Mobile is different from Invoice (a) IMEI s.No mentioned on Mobile - [protected] (b) But IMEI No mentioned on invoice of Snapdeal - [protected] 2. Details of mobile are given below:- Name of Purchaser : Jaishi Kuthyal Mobile No : [protected] Type of Mobile : Lenovo P780 Black Dt of Purchase ; 11 Sep 2014 Invoice No : 28E682/14-15/29036 Dt 11 Sep 2014 Price : 14500/- IMEI S.No : [protected] Order No : [protected] Selling Agency : Snapdeal (Online) 3. I have been compelled to put up the case in front of Consumer court. Reason Online agencies are selling the products, but their Invoices are not accepted by Manufacturer. In case product found defective, there is no warranty/no replacement. No one is responsible. 4. Treat matter on top priority. Hope your early solution.

Hi The courier person had not delivered the courier in day time as I was not at home and told me over phone that he will deliver by 5pm today but now he is not receiving my call moreover he is disconnecting the phone.So pls get the products delivered to my home.Order No.-[protected] . 2 pets r there in this order.

Dear snapdeal team I have purchase a mobile sat of LENOVO S580 at 13/01/2015. Their is some maser technical problem on that sat like . Network problem . torch not working properly . Keypad not working properly . prosesing problem Kindly resolbe the same. Thanks and regards Shyam prakash shukla M.[protected]

My name is sumam sunny.I had returned 2 VGA cable adapter with order ID [protected].it is been 3 months yet i have not received my refund back of one product.I have called many times(more than 20 )to snapdeal office yet no action has been taken.kindly take some action and refund my 489 rs back.

I had ordered a brown coloured, 'Vladiva 5 Level Extra Wide Shoe Rack" from the above mentioned website in the month of July 2014. Snapdeal delivered the shoe rack, but in a different colour than what I had ordered. The product was delivered to us in a sealed condition and we DID NOT EVEN OPEN THE PACKAGE! The label on the outside mentioned that the colour of the product is ivory, whereas the product we had ordered for, was brown. So, I immediately placed a request over phone, for the product to be picked up by your courier partner. This request was obliged and the Ivory coloured shoe storage was picked by the courier service four days later. Since then, I have been following up with Snapdeal to either deliver the correct product or else refund my money. But, the customer service was so poor that no one had a clue about what is the status of the order. The, during the first week of September I received a mail from Snapdeal stating that they are sending your parcel back to you As we have received product in open sealed condition & product in dent condition. I replied to this mail stating we DID NOT EVEN OPEN THE PACKAGE and hence the said damage would have been caused by their logistics partner. It has been more than six months and we have neither received the product nor the refund and the customer service team still has no idea of what the status is.

Hi Team, I have ordered a product from snapdeal.com in Nov'14 and they had delivered wrong product as we are not allowed to check at the time of shipment. Unfortunately had to return the product separately. Then got the auto email from Snapdeal saying that product is not available now. Requested for refund on the same day, account details had shared and chasing from last 2 months. They don't respond on customer call with manners, either they put me on hold or disconnect the call saying that we have received your bank details and you will receive your money in 5-7 working days. On email, they don't even bother to respond. No one is willing to tell the escalation matrix they follow. If we ask to transfer the call to your manager, they put on hold for 20-30 minutes and then disconnect the call. Requested for call back on my number many times but haven't received any in last 2 months. Now its been more than 2 months, i m still waiting for my money. Seriously annoyed with the experience they have given. Just making interest on customer money. Let me know how can i get rid of this issue. My Order Id is: [protected] Regards, Ankush Arya

I bought two halogen ovens by Usha in the month of December.The product is faulty and is not able to heat up properly.The first complaint was lodged with two days of the delivery of the product.Till date, the amount is not refunded even though I was told that the product was covered under trustpay.It is highly disappointing as we purchased the product trusting Snapdeal. Please, resolve the matter as soon as possible to avoid further inconvinience.

i am somasundaram, my e mail id=somu.[protected]@gmail.com, i have purchased table mate and received so damaged for adjustable lock was broken.i have complaint snap deal, E com courier hosur return the part my order no-[protected], so please kind another table mate issued for me

It has been more than 15 days of order cancellation(ORDER ID-[protected]), still I have not got my Refund amount even after tracking several times of my status.Even they are not letting me know the status of my refund through any medium.please help me out on this. ORDER ID-[protected] Refund amount-11433 Rupees ORDER PLACED ON-26TH DECEMBER 2014