Snapdeal.com Complaints & Reviews

I order a mobile phone but i send it for replacement because it is defected piece.After about 7 days i got message that the order was dispatched and delievered till 7th january but till now i didnt received it and when i try to contact they says that the order is in process.Really i think that snapdeal is a good company and as a good and regular customer i m feeling very sorry to say this that i dont expect this.My order no is [protected] and now i hope that you will solve my problem and help me

Hello, i would like to file a complaint on snapdeal in consumer court. Can anybody please tell me the address of the snapdeal ? i have ordered a printer on 12th jan from Bangalore and they said, it will be delivered by 19th jan 2015. now when i call customer care, they are telling it was returned back on 14th itself from Delhi courier. i have no information on the return status on 14th date. now when i call them, they are telling they will re initiate the order or they will pay my money back. if they are unable to deliver the order on time, why they are posting ads on their website? why did they played with my money for 12 days ? and now returning in 20 days ? i feel, as we are good indian citizen's we should through these company's out of business, because of their pooooooor customer care ...etc Thanks and Regards, Srinivas GH ghs.[protected]@gmail.com

Order ID [protected] Item Gala Spin Mop With Easy Wheels And Bucket For Magic 360 Degree Cleaning I ORDERED ABOVE PRODUCT AND I RECEIVED ORDER ID CONFIRMATION ALSO. BUT SNAPDEAL NEVER DELIVERED THIS PRODUCT TO ME. AND WHEN I CALLED SNAPDEAL THEY DENIED TO GIVE ME THE PRODUCT. I ALSO HAD LOSS AS I WAS GETTING SAME PRODUCT FROM OTHER WEBSITEAT VERY LOW PRICE BUT SINCE I HAD ALREADY BOOKED WITH SNAPDEAL I DID NOT BUY FROM OTHER ONLINE WEBISTE. SNAPDEAL DID NOT PROVIDE ANY REFUND OR CASHBACK TO ME. VERY VERY BAD SERVICE FROMSNAPDEAL WOULD NOT RECOMMEND ANYONE TO BUY FROM SNAPDEAL. SNAPDEAL HAS CHEATED WITH ME. WOULD NEVER EVER BUY ANYTHING FROM SNAPDEAL AND WOULD ALSO SUGGEST TO SAME TO MY FRIENDS, RELATIVES AND EVERYONE. OTHER ONLINE RETAILERS NEVER CHEAT LIKE THIS AND PROVIDE VERY GOOD SERVICE AS COMPARED TO SNAPDEAL.

i had ordered a sony mdr xb 400 headphones(order no-[protected]) on 5th dec 2014...i recieved the product on 12th dec 2014 but it was a used product with lots of scratches on it..so i returned the product and asked for my refund through neft but it has been 5-6 weeks and my money is not being refunded..everytime i call they say sir we have escalated your problem next time you wont have to call your problem will be solved within 24 hrs..but that 24hrs has not come yet..then finally after 25-30 calls and 10-15 mails their customer support executive said that sir we r sorry for the dealy please accept snapdeal cash in your account which will be credited to your account within 12 hrs, but it has been 72 hrs i didnt recieve snapdeal cash even...their is no response from their side..seems that i have lost my money...yesterday i forced them to connect my call to their customer support supervisor, he also said that sir i will see to it that your money is back within 24 hrs..but no refund yet...they are not connecting my call even to accounts section so that i can clarify with them why it is taking so time...

I have brought Kenstar Induction cooktop to gift someone and it was broken, i didn't get the broken part of induction inside the box that means they delivered us already broken piece without any quality check. Unfortunately we didn't open the box before 7 days so they cant help me. But sending broken stuff to their costumers is not done. I am not expecting any refund as Snapdeal customer support already declared that they are helpless. I have been shopping from Homeshop 18 since last 4-5 years and never had any issue with them. It was my mistake to try out Snapdeal but now i regret.

I've ordered a Canon IXUS145 16MP (Red) Combo with ZurePro AMC on 12th dec 2014. My order no is [protected]. It was supposed to be delivered by 1st jan 2015.But it is not delivered yet, but showing as delivered.Please contact me soon on[protected]. I have paid 4900 at the time of ordering from my ICICI acc.

you are suplied above order face towels that size is only one sqfeet size, you shows in your site face towels, your supplies are too bad below napkine size.in this contest we feel online shoping is not reliyable.plese this is for your notice and nessasary action

I had ordered 'Amway Nutrilite Protein Powder - Family Pack Of 1 Kg' from SNAPDEAL on 15th Jan 2015 which was priced at rs.1090 which had very huge discount on it(its usually sold at around rs.3000). Now after 6 days they cancelled my order just because i had managed to order it for such a low price and are asking me to place afresh order which costs rs. 2700 to rs.3300. Its just very unfair. I had even called and also given in written that don't cancel my product, they also called me back on the same day just an hour before the product was cancelled and assured me that the product will be delivered and will not be cancelled. But they cheated me, they just want to rip off more cash from my pocket. They cannot do this to me. Somebody please intervene. Shopping Site. SNAPDEAL Product Code. [protected] My order no. [protected] Sub-order No. [protected] (It was when i had personally called them and also given in written not to cancel my order after 3days) My Email. [protected]@gmail.com

Dear sir, I have order item (Intex Aqua Star Hd Smart Mobile Phone-(Black-Silver), order Id [protected] and sub-order no -, [protected] on 7th January 2015 Whereas the estimated delivery date was 13 January 2015 then 16th January 2015 now 21st January 2015, but not receive the same so far. I have send mail a several time to them regarding the order. But every time I got the same answer that they are working on it and the item will soon be delivered. But Till today I did not receive my order as well as any communication or courier information about my order...

I purchased a set of 4 pirelli tyres for Rs 103, 000/- on 7th Jan 2015. On receipt of the product found it was not the correct specifications as I was not aware of minute details. I got in touch through mail and explained my problem and requested them to initiate a return and offered them to deduct the shipping cost for both ways but now they are not replying and have turned their face away from my request. They did not update the receipt of my order so that I am not able to generate a computerised return through their app. This is violation of their return policy and I request you to take action against them and enforce them to accept my return and refund my money. Its a complete breach of trust with which we shop with these online retailers and they must be punished for breaching it. I hope my plea will be heard through this forum.

My order# is: [protected]. I haven't received "Cooler Master K380 CPU Cabinet". Your website shows product is returned. How did it get returned and who returned I have no idea. How could it get returned when it was never delivered to me? 21 days have passed today and I have not been delivered my product. The product was promised to be delivered by 5th Jan. This is the standard cookie cutter reply that I get from your confused customer care:"Dear ####, Thank you for contacting Snapdeal.com.Please accept our apologies for the inconvenience you have experienced.We are writing to inform you that we are working on your request to update you at the earliest. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.Please note the below mentioned complaint number for your future reference"Thinking that your email customer care might be stupid I thought of calling them and they would do the same thing create a complaint and at the end say "Aap nischint rahiye meine apne aur se request forward kar dia hai"???!!??? 2 days later I ask about my status, they create yet another complaint. They keep creating complaints but don't solve any. I have called their people 5-6 times and emailed them 7-8 times. I want my refund back.

Hi my self Balvinder Chauhan, i purchased MI 10400mah Power bank online from sanpdeal, but its not working properly, when i contact snapdeal answer was contact product costmer care, but cosmer care told me that, we are not take responsibility for snapdeal product thaey serve D product in market, thn what should i do for my problem, i mail sanpdeal but their is no response, , pls help me to solve this problem my contact no. [protected]

complaining for the fifth time "NO RESPONSE " from your side extremely "POOR SERVICE" i have ordered shoe as gift for my Mom birthday " Skechers Grey Go Walk 2- circuit shoes" size 5 Indian on 06/01/2015 and received my order on 812015 worth Rs 1596/-(offer price) and they have size issue so immediately i inform the snapdeal and they said u can return or replace (if size available). I have put the option replace as my desired size 4 Indian was available at that time. Your pickup boy picked them on the next day and said you will receive the new shoes within 2-3 days.After 3-4 days i got a call from snap deal that your Desired size shoes are sold to someone else and now we will refund your money within 7 days. i am a regular customer and purchase many thing from e-commerce site, i have been never treated so badly by anyone like you does, Is this the way to deal with the trust of the customer . i have written mail to snapdeal for 4 times, every time you rply your complaint will be resolved within 48 hours but no repose in last 10 days

Ma'am/Sir, I had bought a Classic Ankle Length Formal Shoes from Snapdeal against Order no-[protected] and product code-[protected].Due to Problem in Size, i returned that Item and got a return Slip with pick-up no[protected].Already 8days gone but still i have not got my cash or SD Cash.

Respected sir, I have online ordered Iris 28 kg dumbells ( order no. [protected] through yours reputed company. but the courier service ( Gati courier, mehsana, Mr sadhuram kargwal) is denying to deliver the item at my mentioned address that is B-380, ongc, colony, palavasna, mehsana-384003. you are requested to look after the issue as the gati courier is using abusive and rough language to me because of which I am really disappointed. Thankyou, ankur garg contact no. [protected] Item docket no.[protected]

I have purchase one Khaitan Mixer Grinder Order No. & dated [protected] 12th December 2014(Model No. is Khaitan RS-705 Shakti Juicer Mixer Grinder from Snapdeal. When I open the pack I noticed (i) in the back side of the item the company sticker had been remove and different. (ii) When first time I have plugged it in a electric board for use and switch on I saw that one burring smell was coming from the machine not only that one flash was showing inside the machine which I noticed by the side window of the mixy and it was not working properly at the time. Now I would like to request you that kindly replace the product with a new one as soon as possible. if I am getting a new mixture & grinder it will be better for both end otherwise I have to go to the consumer forum and take necessary step against you. I am also requesting to you pls. BLACK LISTED MENTIONED BUYER IS M/S. HRV ENTERPRISES 3. Thanking You. Sunil Bhakta [protected]

I have purchase one Khaitan Mixer Grinder Order No. & dated [protected] 12th December 2014(Model No. is Khaitan RS-705 Shakti Juicer Mixer Grinder from Snapdeal. When I open the pack I noticed (i) in the back side of the item the company sticker had been remove and different. (ii) When first time I have plugged it in a electric board for use and switch on I saw that one burring smell was coming from the machine not only that one flash was showing inside the machine which I noticed by the side window of the mixy and it was not working properly at the time. Now I would like to request you that kindly replace the product with a new one as soon as possible. if I am getting a new mixture & grinder it will be better for both end otherwise I have to go to the consumer forum and take necessary step against you. I am also requesting to you pls. BLACK LISTED MENTIONED BUYER IS M/S. HRV ENTERPRISES 3. Thanking You.

Hi All I have placed an order on snapdeal with order no. [protected] on 11th Jan 2015. It was estimated to be delivered on 17th January. On their tracking, it showed that it was Shipped on 13th Jan and returned back on 14th Jan. When I called the customer care, they said it was due to the problem with Courier people it was returned. I logged complaint with them on 17th January with complaint number 14821670. They said that they will be reshipping the order. But it is 20th Januray now and they have no information of when it will be shipped. They are saying that please wait for sometime. This is disgusting, first of all the order was returned with no reason as they are not able to tell any reason that why it was returned. Then after so many days, still they have not shipped and not able to tell that when it will be shipped. This is very frustating as they should atleast give some information or probable date to ship or delivered. I want to have my money returned back and cancel the order but that also is not being allowed from them. Please either deliver it asap or cancel my order. [protected]

Hi my order I'd : [protected]. EST DELIVERY DATE Jan 16, 2015. I have booked this order on jan15 2015 and till now I did not get my product and I have called the customer care on 19jan2015 and they have raised a ticket and again today I called them and for my surprise they are telling that even they also do not know the reason why it is delayed and they need some more time to know the reason, and they are telling me wait for some time to get the update not the product

YOUR ORDER NO. : [protected] Order Placed On :[protected]:25:00 Sir, I have placed this order on 28th Dec, 2014. At the time of placing the order I was assured that the item would be dispatched with in 01 working day and the seller has got the rating of 5/5. Now my worst nightmare began as I was assured that your product will be dispatched soon and expected date of delivery was 13th Jan, 2015. When I was not delivered the item by the expected date and I demanded the information about the real status of the product the expected date was raised from 13th to 19th Jan, 2015 and wrong AWB no of First flight couriers was provided. I have sent various emails reg the subject but of no avail. Everytime i was assured that we are in contact with the seller and your item would be delivered very soon by the new expected date of delivery i.e, 19th Jan, 2015. Now, I am fed up with the poor services of this so called no 1 online retailing site. I have dealt with various online sites like EBAY, Flipkart but I have, nt such experience as I have got with this site Snapdeal. I know that you are not going to deliver the product and you will just cancel it and say that you are unable to provide the product. I know you are just using customer money as I have paid this item through EMI and now after using my money for about a month you would just refund it. It is just a cheating and fraud with the customer. I know that I have committed a blunder by ordering this item from Snapdeal and now i regret my mistake that I am dealing with fraud people who cheat the public in connivance with the sellers but I will must share my experience online and with my friends so that they will not be cheated in your traps and if they are intrested to purchase online than they should refrain from online propagandist sites like SNAPDEAl. IF YOU DO NOT WANT TO PROVIDE THE ITEM THAN WHY YOU CHEAT THEM BY KEEPING THEIR MONEY FOR A MONTH THAN REFUND IT