Snapdeal.com Complaints & Reviews

|| have order Scan disk Pen drive on 21 Dec 2014, But yet not received the same till date 19/01/2015, also not getting any information from your end . My order no is [protected] tracking no :11429492 Please check the status or cancel my order if possible Surendra K

I ordered a “Guess w0469l1 Women's Watch” as a 5th anniversary gift for my wife and on delivery when I opened the parcel it was a horrible surprise for me that there is no watch Inside the Box & i found a stone. This is not the first instance when searched on the net I found couple of more such instances of people reporting similar issues (on consumer complaints.in) of receiving a stone..I have sent pictures to [protected]@snapdeal.com

I already kept for return request and they called me whether I am willing to return the product and also the money to be credited in snap deal account and I told yes and the amount can be credited in the snap deal account but latter nobody took the parcel back and now when I am choosing the return option on the product once again it is showing that it is not applicable

I have ordered "WD Elements 1TB USB 3.0 External Hard Drive" from Snapdeal.com on 02nd January 2015 with Order # [protected] and I received the order on 07th January 2015. It was delivered at my home during the day time when I was at work. When I was back at home, I checked the delivered product and I noticed that the packaging seal was broken and also the original product inside looked like pressed around the corners. Also, the seal on original product doesn't look authentic, looked like it was re-sealed after opening. So, I immediately called up Snapdeal.com Customer Service on +[protected] on 07th January 2015 @ 7:53 PM and reported them about the delivered package. I received an e-mail requesting the images of broken seal product to which I have promptly responded by attaching the images of product that I received which shows the details of seal broken and pressed package. Along with image request, I received another e-mail with order details and I think it is standard e-mail On the next day, it seems someone from Snapdeal tried to contact me through number +[protected] @ 10:26 AM but I couldn't answer it as I was driving at that time. I received an e-mail too mentioning that Snapdeal was trying to reach me and they will contact me again within next 24 hours, but till date (19th January, 2015) I have not received any call or mail or any notification from Snapdeal I have called Snapdeal customer support on +[protected] again on 10th January 2015 @ 10:44 AM and spoke to them about the product to which I got a response saying that I will get an update within 24 hours and return pick-up will be arranged within next 48 hours. I was also assured that my money is safe under Trustpay and I don't have to worry about it But, as I mentioned earlier, I have not received any call or message or mail or any sort of notification from Snapdeal till now about replacing my order or arranging for a return pick-up I called Snapdeal again on 13th January 2015 @ 9:47 AM and spoke in detail about the issue and I got the standard response that my issue has been escalated and I will get an update with in 24 hours but I received no further response or update. I called Snapdeal again on 14th January 2015 @ 8:45 PM. This time I insisted for next level person to which I got a response that all the supervisors are busy and I will be get a call back within next 4 hours and of course I haven't received any. I called Snapdeal again on 16th January 2015 @ 11:18 AM and this time I got the standard response about escalating my issue, my money is safe and I will get a response in 24 hours On a whole, I have called Snapdeal a total of 5 times and also mailed them 15th January 2015 and 16th January 2015 to which I have received no replies from Snapdeal customer support In between, I tried to process Return/Replace through Snapdeal.com website and the link was broken as many other link on Snapdeal.com so I had only way of calling Snapdeal.com customer support to get support on my order. And now I don't see the link at all on Snapdeal.com website because their standard 7 days have been passed for processing Returns/Replacements I'm trying this as a last attempt to get support from Snapdeal.com on my issue and I will definitely take the legal route if I fail to get right support from Snapdeal.com If there's anyone out there who is looking into this, I sincerely request to take this issue to Snapdeal's notice and get my issue resolved ASAP

Dear sir, I have order item (Estycal Marry Jane Formal Woman sunglass) wide order no [protected] on 9th January 2015 Whereas the estimated delivery date was 16 January 2015, but not receive the same so far. I have send mail a several time to them regarding the order.But every time I got the same answer that they are working on it and the item will soon be delivered.But Till today I didnot receive my order as well as any communication or courier information about my order.

i had ordered for drawing ink set of camlin and i have received transparent photo colours box of camlin and on top of that the box i have received is full of mud and dirt and is torn apart with the bottles inside it turned upside down. I was working on a very big project and this delivery has delayed my work a lot. I demand the right product in right condition or full money back. URGENTLY

COMPLAIN AGAINST SNAPDEAL.COM MY Order ID : [protected] product nameJEE/BITSAT 2015 - 36 Online Full Length Mock Test Series + Time Management Analysis + Video Solutions + Personalized Mentoring Please help me I din not get order I ORDER IT ON 16th, November 2014 and they tell that I get it I check my every email I didn't get order it take approx 2 month u customer care tell me every time please wait for 24-48 hours they solve my prob. but no solution PLZ HELP ME!! I PAY 1600 RUPESS FOR THIS THANK U REGARDS AARISH

I HAVE SUFFERED CHEATING BY SNAPDEAL Order No. : [protected] Order Placed On :[protected]:17:19 Micromax Funbook Mini 410 Total cost Rs7760/= on Credit card 9 installment basis. Snapdeal has captured the cost from my Credit card account wef 29th December 2014. Company failed to deliver the product on time . Waited till 5th january 2015. Telephonic query with them more than 3 times asked me to wait for the next 48 hrs ie. untill the 7 day cancellation period got timed out. Upon failure to deliver the item, I have by telephone and by email requested cancellation and refund. All my requests have been miserably ignored. They always send me a routine apology mail and thereafter ignore. Complanits as below registered by them and sent to me by mail as follows. 1) Requestnumber 13967797. Dt 30th December 2014 2) Complaint Number – 13967797 dt 3rd January 2015 3) Request number 14434694. Dt 9th January 2015 4) Request number 14647631. Dt 13 th January 2015. 5) Complaint Number: 14661521 dt 15th January 2015-auto renewed complaint- blindfolding technique. 6) Complaint Number – 14661521 dt 17th January – autorenwed complaint without any request- blindfolding technique. I have to pay the credit card bill sooner including this purchase. I feel that I have been miserably cheated by snapdeal .May be this is my worst experience in my life by online purchase. I request early resolution. Never in my life I will dare to deal with unscrupulous buisness folks as snapdeal.com Dinesh Kumar T.K. Aggreived customer

I booked AO Smith 25L SES Geyser in snapdeal on Jan 7th ORDER NO. : [protected] Order Placed On :[protected]:03:25, that time they mentioned assured delivery date is Jan 8th, but still now didn't received the product. So many times ask them to return back my money that also they are not doing. Very worst service. I have constantly tried to get in touch with them in order to find out the shipment status. They are unable to provide any shipment details and everyday they are coming up with new excuses like" team is working on it " thtas all . very poor response from snap deal. GATI Tracking report is showing like this 16-JAN-2015 08:00 Bangalore Arrive d at destination city 15-JAN-2015 14:23 Bangalore Outbound Out for next station 15-JAN-2015 04:44 Bangalore Outbound Arrived 14-JAN-2015 22:05 Bangalore Out for next station at destination city 14-JAN-2015 09:46 Bangalore Arrive d at destination city 13-JAN-2015 17:57 Bangalore Ecom Delivery Out for next station 13-JAN-2015 17:27 Bangalore Ecom Delivery Arrived 13-JAN-2015 12:55 Bangalore Outbound Out for next station 13-JAN-2015 01:21 Bangalore Outbound Arrived 12-JAN-2015 21:55 Bangalore Out for next station at destination city 12-JAN-2015 08:37 Bangalore Arrive d at destination city 12-JAN-2015 04:19 Bangalore Ecom Delivery Out for next station 10-JAN-2015 11:42 Bangalore Ecom Delivery Arrived 10-JAN-2015 11:39 Bangalore Outbound Out for next station 10-JAN-2015 06:40 Bangalore Outbound Arrived 08-JAN-2015 18:43 Hyderabad North Out for next station 08-JAN-2015 09:14 Hyderabad North Arrived 07-JAN-2015 23:16 Hyderabad Tarbund(Ecom) Out for next station

I placed an order for Charles Vogele brand woollen sweater and instead received a cotton one cardigan made in ludhiana and sent by one jaswinder. Even the bill mentions woollen. Beware of the company and its products. Order no [protected].

Order Number = [protected] & Complaint Number = 14588091 I ordered for "Prestige DGT-04-SS-4 Burner Gas Stove" on 9th January 2015 and also made the payment of Rs. 6138/= using my card in advance. However I received a Prestige PGMFS Sandwich Maker from Snapdeal on 12th January 2015. On same day I raised the complaint and also sent the pics of wrong product delivered to me on [protected]@snapdeal.com email address. Since then I have sent multiple reminders to Snapdeal on [protected]@snapdeal.com and they even did not bothered to revert me on my issue. I called on customer care number as well and they also are not behaving and replying properly on my issue. Since then I am trying to get the status of my issue and following-up for my product, however Snapdeal is ignoring my complaint and I am getting a feel of losing my money. Due to this my family and I am undergoing so much mental pressure and not able to understand that whom should we reach to get this issue resolved as Snapdeal is ignoring our issue. Please help me in getting this issue resolve and help me in getting my money refund. With Regards, Shashank Kapoor

i have placed order vide order id [protected] on 11th, January 201 for one Mantra Usb Finger Print Scanner.the item is to be shipped by 14 .01.2015 but it was not shipped till 17.01.2015 .No information was also not provided in its website or in customer care the reasons for delay.snapdeal has handled this order in such a manner which has shaken my confidence in its ability.As luck would have it, this order was on COD basis.I have directly now purchased it from manufacturer at a lesser cost.

WE ORDERED 02 PAIR FIREMARK LIGHTWEIGHT BLAK FORMAL SHOES DT. 09/01/15 BUT WE HAVE RECIVED ONLY ONE PAIR TODAY ON PAYMENT RS. 2598/- OF TWO PAIR SHOES. REGARDS NEERAJ SINGH EON ELECTRIC LTD PLOT NO. 10 SECTOR 4 IIE SIDCUL HARIDWAR PIN-249403 U.K MOBIE NO-[protected].

1. I purchased Lenovo Mobile P780 (Black) through snapdeal on 11 Sep 2014. But after three months it observed that mobile not working properly (No network coming). I fwd it to Lenovo service centre HCL 204 Guru amardas bhawan Nehru Place new Delhi. Service Centre not accepting the invoice provided by snap deal. Reason there is no sign & stamp of company. 2. lenovo service centre not providing me free warranty. Pl send me proper Invoice complete details are given below Name : Jaishi Kuthyal Mobile : lenovo P 780 Invoice : 28E682/14-15/29036 dt 11 sep 2014 IMEI s.No [protected] S.No ; [protected] Email ID : jaishi.[protected]@srl.in Mobile No : [protected]

I bought a refrigerator on Snapdeal on 1st of January and product got delivered on 8th of January. On the same day I found that product is physically damaged and I raised a complaint on the website. I got a response back from Snapdeal customer on very next day(9th January) and asked me to provide more images and same is forwarded to them. Since then I haven't got any communication from Snapdeal in this regard. I called customer care on 13th January and they told me that my request will be taken up on priority and reverse pickup of refrigerator will be done in a day or two. I called Snapdeal customer care once again on 15th of January and answer was almost similar. I asked them to transfer the call to Supervisor and Supervisor (Ms. Swati) promised me that she will personally look into this matter and e-mail notification will be sent to by 15th evening. I haven't got any response from Snapdeal. I am completely frustrated the way this case is handled by customer support desk. None of the time, they provided me the concrete timeline for the replacement of the physically damaged product. I promised my wife that we will start new refrigerator on 15th January (on the occasion of Makarsankarati) and could not make this happen. I have lost all the faith and hope with Snapdeal and would never ever buy/recommend Snapdeal for future if I don't get a replacement on time. I am writing to you with the hope that you will take up this matter on priority with concern authority. I'll forward all the e-mail communication I had for your reference. If I don't receive any e-mail communication from Snapdeal by tomorrow, I will be forced to put all the communication on social media and raise consumer complaint in this regard.

For the order id [protected] Nokia X Dual SIM (Colour: Black), i got faulty mobile, suddenly i complaint to the snapdeal and i returned the product to the snapdeal for the replacement and it gone more than 9 days still now there is no one action taken by the snapdeal. I send mail to [protected]@snapdeal.com for many times.but they not responding for these issue. Order id-[protected] Complaint Number: 14217117

dear sir
order no [protected] and return receipt no 45329567 my registered mobile no [protected] in snapdeal.com
i purchase intex it 2475 beat multimedia speaker price Rs 1923 on dated 25/12/20147
and i received this product in damaged condition and i have return the same on dated 5/1/2015
but till to day i not received my refund. i have contact many time to snapdeal but no response
so please help me in my refund
thanks
sanjeev narula

M-[protected]

Hello, This is really getting pathetic now it was
been told me that the delivery will be on[protected] i don't care
Whoever your courier partner may be but the delivery was today and even i
got call from Mahendra-[protected] from Gojavas has told me that he
will be reaching today by 6PM but still he didn't receive now i am calling this fellow he is not received my call. why do you give such a pathetic commitments when you don't have ability to complete
it. I have strictly told him that i will be in my office by 6PM so be
on time, he told me that he will reaching by 5:30 PM. Really this was my
worst experience for online buy till today SNAPDEAL. What so ever the
offer may be next time i don't think so i am going to buy anything from
SNAPDEAL. As previously also i have told you guys that if you u will one
more day that will be fine but don't give false commitments. I don;t
how you do how will you, i want this parcel ASAP to the respective
address by today itself and really don't need any of the apologies
because that don't help me out.

Cameleon Makeup Kit - G1668 of Snapdeal Order No. [protected] ...hey Hii I tracked my order Is stating shiping is miss route and could you please arrange to deliver 2day Itself..my friend birthday I need it 2day itself ..could u guys cn do somethng. .awaiting for your quick response.

Hi

I ordered (2 quantity) xiaomi 10400mah power bank (Order number [protected]& [protected]) last month from snapdeal.Com. The product ireceived 1st time was not not working and also physically damaged. I returned the products for change and got new products. The product i again received from snapdeal was n-impex xiaomi charger which is fake one and also not working. Also both the product i recieved 2nd time was pyshically damaged from outside.
I am so much up with this snapdeal website that i cant even think of
Buying. Even a single spoon from this website. Also i am currently regucistering this complaint from office laptop so i cant attach the pics. I am also circulatiing this complaint to my office employees to make sure that no one get
Fooled from this fake website which is snapdeal.Com. Also i request them please
Provide me the whole amount to me which i payed to buy these products. When i will get that amount i will got to flipkart.Com and order the same
Products which i order last time from
Them and got the genuine products.